Vertu Motors - Kia Nottingham Reviews 

Last year, after decades with Vauxhall (now Stellantis of wet belt fame), I changed franchise and bought a Kia Ceed estate. Vertu are my local Kia dealer but they did not have a suitable car available at that time and trips to the supplying dealer are not feasible.
I had read some negative reviews of their servicing department but they must have improved their performance markedly as my servicing experience with Vertu Kia Daybrook was one the best I have had.
I booked the car in for 9.30 for its annual service and a service adviser, Sian Catton, guided me through the check in procedure. I received the video of the service and health check from a service engineer, Katie Bowes, with reassuring visual data on the tyres, brake disk wear and condition of the main underbody components.
I requested the car for 3pm but Sian rang me to confirm the car was ready by lunch time. When I arrived, Sian went over the paperwork with me and the car was waiting by the main rear entrance, washed and valeted. Sian was really good at her job.
My car has a 7 year warranty and I intend to keep it for a few years. I have a service plan with Vertu and I trust this will be the start of a positive relationship with a new dealership..

I recently brought a used Jaguar F-Pace from Vertu Kia, Daybrook, Nottingham. From start to finish my experience with dealing sales executive Mark Robinson was a pleasure due to his none pushy and relaxed nature. He was professional at all times and although the vehicle we purchased was slightly more than we wanted to pay he made the sale easy and explained the benefits of buying this particular car, which made perfect sense. As a result I am really pleased with my Jaguar and the after sales from Mark was first class.

The sales team Lucas, Sam and Rob were brilliant. No hard sell just wanting to get the right car for me. They were knowledgeable and explained everything I needed to know.
Unfortunately the same can’t be said for the Kia Finance team who made what should have been a good experience extremely stressful, hence the 4 stars.
Lucas, Sam and Rob deserve 5 stars it’s a shame their colleagues in finance brought the rating down

Very welcoming staff.
Really good commutation all round.

Fabulous service, well priced cars and great customer service. Highly recommended garage.

All the staff we met were very friendly, patient at answering all our questions and professional. The process was straightforward to go through.

After having 2 kia Xceeds , my husband looked at the Sportage we spoke to Kin Wong, he was very helpful and went through all the different models. Kin was very knowledgeable and a very respectful member of the team thank you.

Had an excellent service from the start to Finnish buying my new car from them .
No pushy Sale's team and took there time to get everything just right . Would highly recommend them ....

Keith was a very patient and helpful salesman. He talked me through all the options of buying a car and found just the perfect one for me with the help of Rob as the car was already at the site.
The whole process was explained as we went along at an acceptable pace. He did not rush me and I never felt pressurised.

We didn’t have the opportunity to test drive the vehicle prior to purchase. We were very surprised to find that there was no plug in version available, disappointing because we have had installed a charging point.
Lastly we were not happy, two days prior to collecting the vehicle, to be told the invoice had increased, by £9 a month, finally, after we showed some anger at being treated so unprofessionally, the figure dropped to 90 pence a month. Odd!!!

Kept me informed all the while as to what was happening whilst waiting for my car to arrive

I purchased a new Kia Sportage from Kia Vertu Nottingham and, from initially placing my order to collecting my vehicle, I have been very well looked after by Keith Stokes, keeping me fully informed throughout the process. Keith made sure that the transaction was smooth. It was a real pleasure dealing with Keith. He displayed tremendous humour and wit, whilst being professional throughout.I should also mention Leon for his kindness and help.

Very friendly and efficient
Smooth handover

This car dealer has been a pleasure to deal with from booking a test drive to my face to face interactions with the dealership when I visited. Polite, friendly, helpful receptionist that went above and beyond for me as I was 24 hours early for my test-drive. Jordan Seal the sales executive was the same, friendly, helpful, knowledgeable and above all patient. Drove the EV3 - a dream to drive, and although I have a few other test drives to do it is going to be difficult to top this car and if I dont take it (unlikely) that will be because it is a little bigger than I need.

The staff was professional helpful and friendly

Keith took us for a test drive in the Kia Niro Self Charging Hybrid - he was very knowledgeable, we had a great experience and he explained things clearly -after test driving two other self charging hybrids we went with the Niro.

We enquired about a car that we wanted to buy on Sunday. (The car was on offer save £500 until monday 14th July) They called back saying the dealership was closed on Sunday and they will contact us on Monday, which they did, took an email and said that they would email us a video of the car and we could decide whether to pay a deposit to collect at the weekend. My husband called multiple times throughout Monday but no video was sent and the sales person got back to us late Monday evening saying he cannot now send it until Tuesday morning. He sent it at about 10.20am and we got back to him by lunch time to advise that we would like to pay a deposit and go ahead. He said the price is now £500 more and they refused to honour the price that the car was advertised at when we enquired. Very poor customer service.

We went to Vertu motors kia Nottingham yesterday and agreed to purchase a vehicle from them it was 3 months old they gave us the max mileage it would have on it we agreed and they said it needed to be collected by the end of june and it has quite a bit more mileage on it and is not available for Monday. Feel totally lied to and will not be proceeding with purchase seems they would say anything to get the sale and money since I posted this Vertu Kia Nottingham replied saying they would be in touch to discuss this matter but have heard nothing and don’t expect I will.I learned the hard way hope they don’t lie to any other customers

Fantastic! Kin Wong and the team have been fabulous. Amazing service and great communication. Well done team Vertu Nottingham!

Ella was super helpful in the process of helping me guy my car, very professional, reliable and such a lovely soul xx