Vertu Motors - Land Rover Chesterfield Reviews 

Terrible dealership do not take your vehicle to them. I walked in to collect mine and was met with no staff then overheard that it wasn’t done but still nobody came to speak to me. Eventually I asked where my car was but given no information and ignored so I walked out. Then received a text 5 minutes before they closed saying it was now ready and “sorry for the inc” worst dealership Iv ever been in. Then when I collected the vehicle I was given a bottle of coolant in case it needed topping up, but on first start it came in the dash so I had to fill the coolant outside the front door of the dealership with no assistanc. I then had to go back in to get more coolant to be told the vehicle needed to go back in the workshop.

After having a great buying experience from this dealership 3 years ago it seems to have gone downhill now that our car is out of the manufacturers warranty even though we currenty have an extended warranty, there has been a notable difference in the way we have been dealt with between the two warranties. We recently had the need to return the car with a fault with the brake hold function intermittantly working and also the car deciding to go through a start/stop procedure 3/4 times at a junction, the car was booked in under extended warranty but we were told there would be a £198 diagnostic fee payable, WHY if its under warranty? We reluctantly agreed to this because we wanted the fault to be fixed but a day later we had a phone call to tell us the technician wanted to carry out further diagnostic tests namely a compression test at a further cost of £288, so that would make us liable for nearly £500 in diagnostic fees, we were told the findings would be passed to JLR technical who would decide if it was a warrantable claim or not, I asked what it was the technician suspected was the fault that it required a compression test, the car is 4 years old with 30k miles, I also asked what the fault codes were but both requests were refused, what are you trying to hide? So our car was given back to us with the electrical faults still present but at a cost of £198, nice work if you can get it! I now know why you have these big plate glass windows around the building....so you can see people coming.

The only pleasant part of our experience on that day was Suzzane on reception who continually checked on us while we were waiting, always smiling and happy and nothing was ever to much trouble for her, she is a real credit to your dealership, if only everyone could be like Suzzane who was easily worth 5 stars, shame the dealership lets it down

Had a service on my velar, came back with a list of repairs which totalled several thousand. Asked for a quote for the work to be completed to be emailed across so I could consider which to prioritise. I received no email, followed up with ‘Jess’ several times by email and phone but no response!! Called twice on Thursday and Friday and was told I will receive a call today, none received!! Very poor service !

Disgusting rubbish company
Had my lr for over 2 weeks now and still not sorted the problem
At a cost of £1500 for a air compressor fitted only to be told it may not be that

Please don't use or trust this company
After having my vehicle serviced by this company I drove directly to filey a distance of 85 miles, straight from dealer ship to destination non stop apon arrival as soon as I switched the engine off dash reported a brake fault, AA called out replaced both batteries at a cost £380 still didn't solve the problem, car flat bedded back to Chesterfield.... Now that's another farce by them!.... But to much to comment on, long story short I had the pleasure of paying them £500 for the privilege of them saying I need to spend a further £4500 for the repair. the fault list was way more than a brake fault that it went in for including a new starter motor???? Plus loads more. Now this car has been owned by my self for 8yrs with out a single fault EVER! Always serviced by Hatfield jaguar Sheffield with out a problem, I'm sorry but to pick your car up after a service, drive 85miles non stop and suffer this farce you can't help but point a finger. I do not trust you.After writing another review elsewhere you said you investigate and get straight back to me..... Guess what you haven't, what a surprise
Staff rude they really don't care, when your paying £144 an hour for labour you expect more. Don't take your Jaguar to these people don't trust them!

I wish I could leave two reviews but the terrible after service and client care has spoilt the great buyer experience we had.

We travelled 3 hours to collect our car - where we were looked after extremely well by the staff.

On travelling home and in the few days after getting home with the car several issues started appearing which were immediately reported.

The issue I have had is that the car obviously wasnt checked properly before being sold. One issue deemed the car unsafe to drive which we have been told by another Land Rover.

The car is now going back in for a 4th time since we picked it up in as many months.

To date I am being brushed off and dismissed by the service manager and other members of the team.

Really disappointing service and not what you expect from a premium brand.

I recently wrote a review and officially made a complaint as not happy with the managers offer to polish car after damage whilst at their site.
The complaint as explained goes to the same manager location so nothing is resolved.( and gets forgotten )
So here is my overall reasons why I’m
So disappointed.
Collected car 31/08/23 made reference to a crack in windscreen and a few blemishes on car to be done prior to ( 2 weeks ) collecting. When collecting the car noticed windscreen still had a crack. It was then down to myself to get it repaired ( they would foot the bill) however crack was unrepairable so new screen (£585) and 2 days wasted without car waiting. Coolant level warning on way home and then 4 weeks later after top
Up. Ended up having to return car after AA call out, allegedly had air in system…..
car damaged by scratches to lower diffuser. Whilst on dealership ( would not own up saying I had no proof) car has camera & sensors ?
Now asking for me to return to get is polished . Nearest landrover site is still 40 plus miles away not withstanding time off work leaving car etc.
this company sadly does not care once money has parted and you drive away .
Really shoddy service from
An alleged premium car dealers.
Would you trust to return your car at your extra cost ???

Booked my defender in for its first mot and issue with the sunroof at this dealership and had to wait 6 weeks to get a slot with a loan vehicle now my mot has expired, today is the 16th of December and i get a call from chesterfield land rover to say my booking for monday the 18th (in 2 days time) we have no loan cars for you, but you can come and wait here for 4 hours while we do it, no thanks last time i went there for a mot my car ended up staying there for 6 weeks and ended up with a massive crack in the windscreen, stay away from this dealership and use sheffield land rover, car now booked in with them in 2 weeks time with a
Loan vehicle no issues.

I contacted Vertu when looking for a used Evoque. I wanted to prove everyone wrong who had warned me against the Vertu dealership in Chesterfield. The start of my journey was seamless. Amelia went through the process with such attention to detail and enthusiasm. We had a great test drive and back at the dealership we chose what I hoped would be my next car. As it had been an ex courtesy car, I understood the wait as safety checks and valeting was organised. I booked an afternoon off work to pick the car up at 3:00pm. At 1:00pm, I received a call from Anthony. I had never spoken to him before and his rude and overly familiar nature did not impress. He began by informing me he was having a bad day. Mine got worse. My car had failed it's MOT! Two weeks they had had my car, and they waited until a couple of hours before I picked it up. The part they needed could take a month, but the lack of urgency in his voice did not inspire confidence. I went down to Vertu. I had decided to give them another chance, but when Anthony sat infront of me and stated "I hardly think we are to blame", I asked him to cancel the car. No apology, no customer service, no respect. He shrugged, and walked off. Amelia came over, clearly embarrassed by Anthony's behaviour. She sorted everything. I can only echo what everyone told me, avoid this dealership. If you want a Range Rover, my father went to Lincoln and they were fantastic!

helpful and prompt service. I saw the car on Autotrader and Ashley did a wonderful video that convinced me to go ahead with the purchase and travel 170 miles to get the car. Paperwork all done efficiently and full 21st century. People very kind and helpful in making my life easier in the part-exchange with my previous car. They are clearly passionate about cars and I enjoyed dealing with them. Thank you to all the sales team. Riccardo

Terrible after service. Purchased a car end of 22 and had a coolant fault which I reported to them in March, the earliest they could look at it was June and booked for repair last week. They called day before to tell me they don’t have the part and cannot fix it. I’ve now got to hire a car with tow bar for my summer holidays next week. 4 months without a working car and a holiday ruined. They have offered no solutions and don’t even seem to care. Emailed customer service and service manager - no reply. I will be taking action to recover my expenditure. Avoid at all costs.

There were hardly any customer service advisors available to help. It took an hour to be seen and when seen the representative disappeared again with lack of communication. I wouldn't waste my time with this branch they give land rover a bad name. As a member of Parliament for the Conservatives this establishment is an embarrassment to our consistency

If I could give zero stars I would. Car went in for a recall. Big Mistake!!!
Whilst booking in for the recall I was 'sold' their summer pack to regas the air com etc.
First day no contact.
Second day was called to say that "whilst there tech was undetaking the regas that the pipework to the aircon had collapsed and it was going to cost me £700 to put right.
After politlely telling them "not a chance" I got a call the day after saying that they had put everything back together but that the aircon gasses were leaking into the engine.
Again they were told this wasnt acceptable.
Then received a call from their service manager stating that we had been adviced incorrectly and that the air con was back in its original state but that there was a 'tiny' leak and a valve would need to be changed in the future but dont worry about it for now.
3 days after picking the car up needless to say I now dont have ANY working air con.

They refuse to accept any responsibiliy so you have been warned.

DO NOT USE THIS COMPANY

Just called in whilst passing and ended up buying a 6 month old Defender which I was able to pick up the following day. Had help and interest from all the staff at Chesterfield and in particular Mike Rawlin who could not have been more helpful.

I purchased a car at Vertu Land Rover in Chesterfield and I was so impressed with the service. Andrew Talbot who helped me through the process was thorough and kept me up to date with each step, making it a really smooth purchase. Andrew is very professional and it was a pleasure to meet him! Thank you so much again ☺️

I actually hoped that I didn't even have to put one star as this garage is an absolute joke, 5 weeks spent trying to get my Discovery sport sorted, as issues been happening since we bought it, arguing with the garage as they said it wasn't covered under warranty we have been lied to on several occasions, told work was completed and it hadn't been, given dates as to when the car would be ready and then they were changed, told that i would be called back but wasn't very blasa.
now since this morning its not going to be ready to collect until Friday as for a small dint under the wing mirror they are saying that they are having to re paint the whole side of the car to blend it in, now im no paint work expert but even I know that's not the case. was told this was completed 3 weeks ago.
extremely poor customer service
communication very poor, Gary, well I don't think he has the correct training, will not be going back there at all.

Do NOT buy from this company. If anything is wrong, they will not address it directly. A used Discovery Sport that has spent more time than it should back with Vertu, Shoddy if not non existent checks before delivery, poor state at handover, constant issues and weeks upon weeks in the workshop. After a few months i asked them to take it back, but they wanted me to lose £12000 YES £12000 for a car that wasn't fit for purpose. We have now sold it while not having owned it for 12 months to another trader and reduced our losses by £5000. How does that work? Vertu supply the car and are the worst buyer.
I have worked tirelessly for 35 years in the motor industry to rid it of the "Arthur Daley" Image, just for Vertu to dress it up in smart clothes and be the worst second hand car dealer they could be.
Save your money, Go elsewhere!

A fantastic experience at Vertu Chesterfield although my car did take a little longer than anticipated due to delays out of the dealerships hands. Jake always kept me up to date as much as he could with the information he had and once John Steele was involved, he really did everything he could to get my car delivered and did not disappoint. I'm so grateful and I love my new car! All dealings with the branch were professional and service top notch! Get your orders in with plenty of time to ensure delivery when you need your car. I will be back!!

Extremely helpful. Ashley Platts was just amazingly brilliant. He thoroughly walked us through everything. He was friendly, informed and polite. He kept us informed and updated with the status of our car throughout the experience. Can not thank him enough for his time and his patience. All staff were so welcoming and friendly too. Lovely atmosphere too. Highly recommend!

Disgusting individuals
Disgusting individuals and service, I don’t think they even have a clue how to run a dealership, not to mention they are a bunch of thieves taking property that doesn’t belong to them and will not give the items back. This has got me seeking the police and a solicitor, they constantly lie to you and feed you whatever they need to but they aren’t bothered about customers.
That John Steele has a serious attitude problem and has a chip on his shoulder and don’t get me started on Gary and David absolutely useless.

Had my vehicle for 3 weeks and still didn’t even know what the vehicle was in for, had the vehicle for over a month and still hadn’t sorted the car. Absolutely no communication from them whatsoever even though they had my details and I’d called on several occasions but never hear anything back. Told me they only had one mechanic working as they are all off sick then another person says something completely different, and not only that had my vehicle for over a month and no hire car even with a disability and even when I rung to enquire never called back.

Just a bunch of incompetent cowboys I’d stay well clear of this dealership!