Vertu Motors - Land Rover Taunton Reviews 

60
TrustScore 4.5 out of 5

4.3

Priory Way, Land Rover, TA1 2BB Taunton, Somerset, GB


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Rated 5 out of 5 stars

Excellent experience right through from initial arrival at showroom through to the actual collection of the vehicle at a time that was convenient to us. Dee the salesman we dealt with was calm not... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience purchasing my car. The sales staff, Bella and Caroline, were friendly, professional and knowledgeable throughout the entire process. The whole experience was efficient an... See more

Company replied

Rated 5 out of 5 stars

I brought a new Land Rover from the Taunton Branch and communication was great from the word go! Lovely hospitality in the branch and staff couldn't do enough! The special mentions go to Ollie, Jamie,... See more

Company replied

Rated 5 out of 5 stars

The whole process was very straightforward and we were talked through every step, trading in, test drive, purchase plans, servicing, warranties etc. Gabrielle Dart was great. She couldn't have been m... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Land Rover Taunton

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Priory Way, Land Rover, TA1 2BB, Taunton, Somerset, United Kingdom

  • 0330 012 2324

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

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4-star
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1-star

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Replied to 96% of negative reviews

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4.3

All reviews

(60)

12,115 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience purchasing my car. The sales staff, Bella and Caroline, were friendly, professional and knowledgeable throughout the entire process. The whole experience was efficient and enjoyable. I would highly recommend them to anyone looking to buy a car.

July 15, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for your fantastic feedback. We’re delighted to hear that Bella and Caroline provided such friendly, professional and knowledgeable support throughout your car purchase.

It’s great to know that the whole experience was both efficient and enjoyable from start to finish. We truly appreciate your recommendation and will be sure to pass on your kind words to Bella and Caroline.

Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent experience

Excellent experience right through from initial arrival at showroom through to the actual collection of the vehicle at a time that was convenient to us.
Dee the salesman we dealt with was calm not pushy and gave us all the time and consideration we needed to make our decision.
He followed up with a curtesy call a few days after delivery and also responded to an email enquiry straight away. Great service as you would expect from làndrover.

July 7, 2026
Unprompted review
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Reply from Vertu Motors - Land Rover Taunton

Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had an excellent experience from your initial visit to the showroom through to collecting your new vehicle at a time that suited you. It's especially pleasing to know that Dee provided a relaxed, informative, and considerate approach, giving you all the support you needed to make the right decision without any pressure.
We'll be sure to pass your kind comments on to Dee, who will be thrilled to hear that his follow-up call and prompt response to your email enquiry helped make your ownership experience even better.
Thank you again for your recommendation and for choosing us. We wish you many happy miles in your new Land Rover and look forward to welcoming you back in the future.

Kind regards,
Selina

Rated 5 out of 5 stars

Ben Horton. land rover

We were greeted by the salesman Ben Horton, the service he gave all the way through was excellent.

June 22, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Hi Mr Bootland,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received such excellent service from Ben Horton at Vertu Land Rover Taunton.
It’s wonderful to know that he looked after you so well throughout your journey — providing great service from start to finish is exactly what we aim to deliver. We’ll be sure to pass on your kind words to Ben.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

I dealt with Deepak at Vertu Range…

I dealt with Deepak at Vertu Range Rover Taunton. Outstanding service and considering how many cars he sells, he manages to make you feel like you're his first customer!

June 13, 2026
Unprompted review
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Reply from Vertu Motors - Land Rover Taunton

Good morning,

Thank you for your review. It’s great to hear that Deepak provided such outstanding service and made you feel genuinely valued throughout your experience. Creating that personal touch, no matter how busy things are, really makes a difference.

Your kind feedback will be very much appreciated.

Kind regards,
Dean

Rated 5 out of 5 stars

Land Rover Discovery

The customer service we received from Leon at the Taunton branch was excellent. All our questions were answered and nothing was too much trouble.

June 12, 2026
Unprompted review
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Reply from Vertu Motors - Land Rover Taunton

Good afternoon,

Thank you for your review. It’s great to hear that Leon provided excellent customer service and took the time to answer all your questions, ensuring nothing was too much trouble throughout your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Outstanding

Ollie picked up my order after the previous sales person left. He did a great job. The handover of the new vehicle was outstanding and I left the showroom confident that I knew how the vehicle functioned.

June 12, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Good afternoon Mr Beeley,

Thank you for your review. It’s great to hear that Ollie stepped in so smoothly and provided such a positive experience. We’re especially pleased the handover was so thorough and left you feeling confident with how everything works.

Kind regards,
Dean

Rated 5 out of 5 stars

Thank you Gabrielle and team at Vertu Taunton.

The whole process was very straightforward and we were talked through every step, trading in, test drive, purchase plans, servicing, warranties etc. Gabrielle Dart was great. She couldn't have been more helpful. I'm chuffed to bits with my car. I can't think of anywhere that needs improvement.

May 28, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you so much for your wonderful review!
We’re delighted to hear that you found the whole process straightforward and well explained from start to finish. It’s great to know that everything—from your part exchange and test drive through to purchase options, servicing, and warranties—was clearly guided for you.
Gabrielle will be thrilled to receive your kind feedback. We’re so pleased she was able to support you every step of the way and make your experience such a positive one.
Most importantly, it’s fantastic to hear you’re chuffed to bits with your car—enjoy every mile!
Kind regards,
Keith

Rated 5 out of 5 stars

Great customer service

Great customer service from the moment I walked in and an easy buying experience

May 29, 2026
Unprompted review
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Reply from Vertu Motors - Land Rover Taunton

Hi Richard,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great customer service from the moment you walked in at Vertu Land Rover Taunton.
It’s wonderful to know that your buying experience was easy and straightforward — exactly what we aim to provide for all our customers.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Rated 5 out of 5 stars

Fantastic experience buying my new car…

Fantastic experience buying my new car from Jaguar Landrover in Taunton. Many thanks to Ollie and Laura for all your help and support, you made the experience fun, helpful and easy.

May 30, 2026
Unprompted review
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Reply from Vertu Motors - Land Rover Taunton

Good morning Simon,

Thank you for your great review. It’s fantastic to hear Ollie and Laura made the experience enjoyable, straightforward and well supported throughout.

Enjoy your new car!

Kind regards,
Dean

Rated 5 out of 5 stars

Thank you so much Leon from Land Rover Taunton

Thank you so much to Leon sale teams he was fantastic very professional polite. He made my dream come true . I went to see the car and the next day my car was delivered to my home . He helps me a lot . Thank you to Laura . Thank you Leon you are a fantastic and the car was a magical. Wahiba from London

May 29, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Good afternoon Wahiba,

Thank you for your lovely review. It’s great to hear that Leon provided such professional and supportive service, helping make your dream a reality. Having your car delivered so quickly must have made the experience even more special, and we’re pleased Laura also supported you along the way.

We’re delighted you’re so happy with your car.

Kind regards,
Dean

Rated 5 out of 5 stars

I rang and spoke to Nick at Taunton on…

I rang and spoke to Nick at Taunton on Wednesday late afternoon asking if they could do my numberplate for me. I couldn't have asked for someone more helpful, kind, thoughtful and polite. It was done by Friday morning ..today...and hand delivered to my door. Thank you so so much. 5 star 🌟

May 27, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for your fantastic feedback! We’re so pleased to hear that Nick in Taunton provided such a helpful, kind, and thoughtful service.
It’s brilliant to know that everything was turned around so quickly and that the hand delivery made such a positive difference — that’s going the extra mile in every sense!
We’ll be sure to pass on your kind words to Nick, he’ll be delighted to hear them. Thank you again for taking the time to share your experience.
Kind regards,
Keith

Rated 5 out of 5 stars

I brought a new Land Rover

I brought a new Land Rover from the Taunton Branch and communication was great from the word go! Lovely hospitality in the branch and staff couldn't do enough! The special mentions go to Ollie, Jamie, Janet and Jack. I will definitely recommend to family and friends and we were given a special off road experience for a little afternoon out together which was rather nice! 😍

May 27, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Good afternoon,

Thank you for sharing your experience. It’s fantastic to hear the team in Taunton made such a great impression from the start, with clear communication and warm hospitality throughout. We’re especially pleased to hear Ollie, Jamie, Janet and Jack looked after you so well and made the visit memorable, including the off-road experience.

We really appreciate your recommendation and hope you’re enjoying your new Land Rover.

Kind regards,
Dean

Rated 5 out of 5 stars

Great salesman took us out for test…

Great salesman took us out for test drive when we decided to have the car took us through all what we had to do.When we picked the car up went through all about the car and all the controls Brilliant

May 22, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for your lovely review. I’m so pleased to hear your salesman made the whole process clear and enjoyable, from the test drive right through to explaining all the controls when you collected the car. It’s great to know you felt well supported at every step.

Many thanks,
Chloe

Rated 5 out of 5 stars

Exceptional service

Ollie was exceptional even though I wasn't the easiest of customers. Fantastic service from Vertu, I hope it continues with the servicing as I move forwards though I have no doubt it will.

May 22, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for taking the time to share your feedback.
We’re delighted to hear that Ollie provided such exceptional service, even if things weren’t always straightforward — he’ll really appreciate your honesty and kind words. Going above and beyond for our customers is exactly what we aim for, so it’s fantastic to see this reflected in your experience.
It’s also great to hear your confidence in us continuing this level of care as you move forward with servicing. We’ll be sure to do everything we can to maintain that same high standard throughout your ownership journey.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards,
Keith

Rated 4 out of 5 stars

Sales experience

Salesperson Joe Turner went a long way to restoring our experience of Land Rover from previous bad ones, hence we had a period away from Brand.
Now glad to be back

April 13, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Good morning Lee,

Thank you for your review. We’re really pleased to hear that Joe helped restore your confidence and made your return such a positive experience. It’s great to have you back, and we hope you continue to enjoy everything going forward.

Kind regards,
Dean

Rated 1 out of 5 stars

Poor handover - Bought a used land rover defender 2021…

Bought a used land rover defender 2021 , received the car - with a few questionable things that clearly didn’t fit with my £45k spend .
Car bonnet wouldn’t open , despite apparently having a 160 point check prior to sale.
The car was very damp inside due to a recent valet in lieu of handover . This now I now was to hide the doggy smell that I’m now plagued with.
The tyre were all lower in tread - 3mm apart from the front which the NSF was very low on the outer edges
Buyer be warned- this isn’t a 5 star place !
Not recommend.

January 19, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for taking the time to leave us a review, I am sorry to hear you are disappointed with the condition as it is an approved Land Rover vehicle which passed all checks. We are more than happy to look into everything in more detail and would welcome some direct contact with our used car sales manager Jamie on Jamie.duncan@vertumotors.com.

Rated 5 out of 5 stars

The young lady we dealt with at Vertu

The young lady we dealt with at Vertu, Maddie, was absolutely superb : very on top of every stage in our purchase, very friendly ( but not overly so) and helpful at every level.

April 17, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Hi there,
Thank you for the lovely review. Wonderful to hear Maddie was superb throughout — on top of every stage, friendly without being overbearing, and helpful at every level. She’ll be delighted with your feedback.
Kind regards,
Kerry

Rated 5 out of 5 stars

Discovery Sport.

We dealt with Dee and Laura of Virtu Landrovers Taunton in the purchase of our Discovery Sport, they were both great and nothing was to much trouble. Would highly recommend them.

April 10, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Hi Julie
Thank you for your lovely feedback. We're really pleased to hear that Dee and Laura at Vertu Land Rover Taunton were so helpful throughout your Discovery Sport purchase. It’s wonderful to know nothing was too much trouble and that they made the whole experience so positive. We truly appreciate your recommendation.
Kind regards
Dawn

Rated 5 out of 5 stars

Excellent experience at Vertu Land Rover Taunton

Excellent experience purchasing our new Defender from Vertu Land Rover in Taunton. Leon was exceptional through the entire process from the initial stock check to the out of hours collection. He went the extra mile to make sure it was the right deal and an enjoyable experience. We will certainly be purchasing from Leon again in the future

March 31, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for sharing your excellent feedback. We’re delighted to hear that your experience purchasing your new Defender from Vertu Land Rover Taunton was such a positive one. It’s fantastic to know that Leon supported you throughout the entire process — from the initial stock check right through to the out‑of‑hours collection.
Going the extra mile is exactly what we aim for, and it’s great to hear that Leon made the whole experience enjoyable and ensured you felt confident in your deal. Your comments will mean a great deal to him and to the whole team.
We truly appreciate your trust in us and look forward to welcoming you back when you’re ready for your next purchase.
Kind regards,
Keith

Rated 4 out of 5 stars

New Car Purchase

Our sales person Holly was great. Have had 3 cars directly from her on behalf of Vertu. She is an asset to the Company, her customer service is excellent and nothing is too much trouble.
Car arrived a little later than planned, and there have been a few issues, one which Holly resolved with the service crew the following day. Door panel was damaged but we are now awaiting for a replacement to be fitted.
Car other than that, is great.

March 20, 2026
Unprompted review
Vertu Motors  - Land Rover Taunton logo

Reply from Vertu Motors - Land Rover Taunton

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Holly has continued to provide you with excellent service — she truly is a great asset to the team, and it’s wonderful to know she’s consistently made your experience positive across multiple cars.
I’m sorry to hear that your vehicle arrived a little later than planned and that there were a few issues on delivery. I’m pleased Holly was able to resolve one of them quickly with the service team, and we appreciate your patience while the replacement door panel is being arranged.
Aside from these issues, it’s great to hear that you’re enjoying the car, and we’ll ensure everything is followed through to get it fully sorted for you.
Kind regards,
Keith

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