Excellent experience right through from initial arrival at showroom through to the actual collection of the vehicle at a time that was convenient to us. Dee the salesman we dealt with was calm not... See more
Company replied
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Excellent experience right through from initial arrival at showroom through to the actual collection of the vehicle at a time that was convenient to us. Dee the salesman we dealt with was calm not... See more
Company replied
I had an excellent experience purchasing my car. The sales staff, Bella and Caroline, were friendly, professional and knowledgeable throughout the entire process. The whole experience was efficient an... See more
Company replied
I brought a new Land Rover from the Taunton Branch and communication was great from the word go! Lovely hospitality in the branch and staff couldn't do enough! The special mentions go to Ollie, Jamie,... See more
Company replied
The whole process was very straightforward and we were talked through every step, trading in, test drive, purchase plans, servicing, warranties etc. Gabrielle Dart was great. She couldn't have been m... See more
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Priory Way, Land Rover, TA1 2BB, Taunton, Somerset, United Kingdom
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I had an excellent experience purchasing my car. The sales staff, Bella and Caroline, were friendly, professional and knowledgeable throughout the entire process. The whole experience was efficient and enjoyable. I would highly recommend them to anyone looking to buy a car.

Reply from Vertu Motors - Land Rover Taunton
Excellent experience right through from initial arrival at showroom through to the actual collection of the vehicle at a time that was convenient to us.
Dee the salesman we dealt with was calm not pushy and gave us all the time and consideration we needed to make our decision.
He followed up with a curtesy call a few days after delivery and also responded to an email enquiry straight away. Great service as you would expect from làndrover.

Reply from Vertu Motors - Land Rover Taunton
We were greeted by the salesman Ben Horton, the service he gave all the way through was excellent.

Reply from Vertu Motors - Land Rover Taunton
I dealt with Deepak at Vertu Range Rover Taunton. Outstanding service and considering how many cars he sells, he manages to make you feel like you're his first customer!

Reply from Vertu Motors - Land Rover Taunton
The customer service we received from Leon at the Taunton branch was excellent. All our questions were answered and nothing was too much trouble.

Reply from Vertu Motors - Land Rover Taunton
Ollie picked up my order after the previous sales person left. He did a great job. The handover of the new vehicle was outstanding and I left the showroom confident that I knew how the vehicle functioned.

Reply from Vertu Motors - Land Rover Taunton
The whole process was very straightforward and we were talked through every step, trading in, test drive, purchase plans, servicing, warranties etc. Gabrielle Dart was great. She couldn't have been more helpful. I'm chuffed to bits with my car. I can't think of anywhere that needs improvement.

Reply from Vertu Motors - Land Rover Taunton
Great customer service from the moment I walked in and an easy buying experience

Reply from Vertu Motors - Land Rover Taunton
Fantastic experience buying my new car from Jaguar Landrover in Taunton. Many thanks to Ollie and Laura for all your help and support, you made the experience fun, helpful and easy.

Reply from Vertu Motors - Land Rover Taunton
Thank you so much to Leon sale teams he was fantastic very professional polite. He made my dream come true . I went to see the car and the next day my car was delivered to my home . He helps me a lot . Thank you to Laura . Thank you Leon you are a fantastic and the car was a magical. Wahiba from London

Reply from Vertu Motors - Land Rover Taunton
I rang and spoke to Nick at Taunton on Wednesday late afternoon asking if they could do my numberplate for me. I couldn't have asked for someone more helpful, kind, thoughtful and polite. It was done by Friday morning ..today...and hand delivered to my door. Thank you so so much. 5 star 🌟

Reply from Vertu Motors - Land Rover Taunton
I brought a new Land Rover from the Taunton Branch and communication was great from the word go! Lovely hospitality in the branch and staff couldn't do enough! The special mentions go to Ollie, Jamie, Janet and Jack. I will definitely recommend to family and friends and we were given a special off road experience for a little afternoon out together which was rather nice! 😍

Reply from Vertu Motors - Land Rover Taunton
Great salesman took us out for test drive when we decided to have the car took us through all what we had to do.When we picked the car up went through all about the car and all the controls Brilliant

Reply from Vertu Motors - Land Rover Taunton
Ollie was exceptional even though I wasn't the easiest of customers. Fantastic service from Vertu, I hope it continues with the servicing as I move forwards though I have no doubt it will.

Reply from Vertu Motors - Land Rover Taunton
Salesperson Joe Turner went a long way to restoring our experience of Land Rover from previous bad ones, hence we had a period away from Brand.
Now glad to be back

Reply from Vertu Motors - Land Rover Taunton
Bought a used land rover defender 2021 , received the car - with a few questionable things that clearly didn’t fit with my £45k spend .
Car bonnet wouldn’t open , despite apparently having a 160 point check prior to sale.
The car was very damp inside due to a recent valet in lieu of handover . This now I now was to hide the doggy smell that I’m now plagued with.
The tyre were all lower in tread - 3mm apart from the front which the NSF was very low on the outer edges
Buyer be warned- this isn’t a 5 star place !
Not recommend.

Reply from Vertu Motors - Land Rover Taunton
The young lady we dealt with at Vertu, Maddie, was absolutely superb : very on top of every stage in our purchase, very friendly ( but not overly so) and helpful at every level.

Reply from Vertu Motors - Land Rover Taunton
We dealt with Dee and Laura of Virtu Landrovers Taunton in the purchase of our Discovery Sport, they were both great and nothing was to much trouble. Would highly recommend them.

Reply from Vertu Motors - Land Rover Taunton
Excellent experience purchasing our new Defender from Vertu Land Rover in Taunton. Leon was exceptional through the entire process from the initial stock check to the out of hours collection. He went the extra mile to make sure it was the right deal and an enjoyable experience. We will certainly be purchasing from Leon again in the future

Reply from Vertu Motors - Land Rover Taunton
Our sales person Holly was great. Have had 3 cars directly from her on behalf of Vertu. She is an asset to the Company, her customer service is excellent and nothing is too much trouble.
Car arrived a little later than planned, and there have been a few issues, one which Holly resolved with the service crew the following day. Door panel was damaged but we are now awaiting for a replacement to be fitted.
Car other than that, is great.

Reply from Vertu Motors - Land Rover Taunton
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