Vertu Motors - Land Rover Taunton Reviews 

Just wanted thank Jack at vertigo Volvo Taunton, on sorting out a new Volvo XC90, I’d only spoken to jack on the phone for 90% of the deal , then got to meet Jack on 11/5/24 and what a great guy very knowledgeable, nothing was any trouble, the whole experience was fantastic, thanks again

After being booked in for 6 weeks waiting for recall work to be completed on the steering bolts for a Range Rover Evoque, due to be completed on 22nd of April.
Called on the 19th of April to advise that the work can’t be completed until the 28th of June due to delays in the workshop and not having a courtesy car available which I assume is just the typical overly used excuse.
Absolutely not the service I expect from a premium car brand, BMW or Mercedes never ever kept me waiting this long. Shame on you.

I was let down by Cinch after being sold an unroadworthy car. Range Rover Taunton were fantastic helping me get back on the road. Oli went above and beyond to help find me a suitable car, within my budget and in a quick timeframe. I couldn’t have asked for anything more. The service was professional, courteous and very helpful, all underpinned with a friendly smile and good nature.
I’ve had some bad experiences with car purchases, but this was the most seamless, hassle free process I’ve been through. Thanks to Oli, Josh (in service) and the team at Vertu Taunton. A very happy customer! Would highly recommend.

Vertu Taunton always give an excellent service. I have found, on Ipace Jaguar they have very knowledgeable technicians and also on Range Rovers from my own personal experience. Emma and her service team always give an amazing service and back up . I find owing to the dealership being a little smaller than some large city dealerships they give a more personal service.

Just to say that buying a new car is normally a pleasurable experience with a two way exchange, except at this garage where they apparently believe customer experience and communication have no bearing or importance.

I ordered a new Landrover Defender in April 2023 and whilst on site quickly specked up the vehicle with the salesman, agreeing I could finalise the build at a later date. The salesman said it could be up to two years wait, I was not unduly concerned as there were probably going to be design changes implemented by JLR and I could see what was available nearer the day.

Having received no calls, no emails and nothing in the post i decided at the end of the year (December 15th to be precise) to telephone the garage for an end of year update and to my surprise I was advised my build had been given a production slot in January 2024. I pointed out to the salesman that no one had contacted me since the day that the garage had taken my thousand pound deposit and he said he would look into this and get back to me and needless to say he did not.

I telephoned the first week in January with some upgrade changes, the salesman said the time for making changes closed on the 4th December, I said 'it would have been helpful to have been told this before the cut off date'.

I decided to write to Vertu Motors customer services as they also apparently do not answer their telephones and so I lodged a formal 'letter of complaint'. I received an automated response advising the company would respond within seventy two hours.

I can confirm it has been over a week and you will not be surprised to learn that no contact has been made by the complaints department or the garage.

I telephoned the customer services line again during normal working hours this afternoon at just after two, an automated response advised me to leave a message or fill in a form. I do not plan on wasting my time on either as it seems unlikely it would receive a response.

So my advice is if you want to spend seventy thousand pounds and expect to have communications and customer service and be treated as a valued customer then pick a different garage.

Good luck.

Very polite and helpful on initial contact. We were put through to salesperson Josh Benbow who was extremely polite and helpful and immediately found two cars (used Range Rover SDV8 autobiography) which met our needs. There was a video of the one in stock and he went out and took extra video without us asking and emailed it to us which was useful. When we went to view we were caught in traffic so phoned to say we would be late, we were assured this wasn’t a problem. Josh met us at the door and gave us first class service throughout our visit. He answered every silly question, showed us an alternative type of car (Range Rover Sport) when we asked so we could sit in and compare. He wasn’t at all ‘smarmy or pushy’ and his sense of humour was respectful and spot on. Waiting now to hear when we can receive our car and feel confident the excellent service Josh gave us will continue. I hope Josh’s line managers will be informed how comfortable and happy we were with the service he gave us.

Vertu Motors -Jaguar Taunton
Amazing service .
We went looking for a Jaguar , not really knowing what we were looking for . Leon helped us find our car , within our price range and sorted out a trade in for our original car . Nothing was too much trouble .
During the week prior to picking up the car we had a few questions ,we phoned the branch everybody was knowledgeable .
Picked up the car on Friday again Leon was a super star ⭐️ made the morning special. We felt we were important to the whole team there .
Also while waiting refreshments are ready available. The building in light and airy very modern.