Vertu Motors - Land Rover Taunton Reviews 

Superb service from Holly at Vertumotors, couldn’t have asked for a more efficient and knowledgeable approach.

My car went in to have the rear N/S light looked at due to moisture buildup
Instead they carried out a service and a computer up date when I asked they said they didn’t have time to look at it I was then told I could not rebook with Taunton as they were to busy and was advised to book with Yeovil 3 months on and my lights are still not operating correctly also I’ve never known a company drop so many shoulders they don’t respond to emails or phone calls I love the car but unfortunately their after sales service is appalling
My car is still under warranty still and I feel once they have sold you the car they are not interested
So once bitten twice shy I will be returning to BMW asap

Landrover discovery 1st service 6k miles looked after meticulously , went in for a service and came out with a damaged Alloy wheel not kerbed but something was dropped on it , reported immediately ( car was inspected on arrival ) the car has now just been returned to me for the 3rd time , failed repair the last call I received from the dealer principle told me the wheel had been removed dipped repaired and powder coated , yet the wheel came back with masking tape lines and the wheels been painted and over the balance weights and and the previous balance weight glue and residue terrible internal finish , I said all I want is for the repaired wheel to match the other 3 , cowboy firm they use and their quality control process is shocking , I’ve held back from a review to give them the opportunity to correct the damage , 3 failed attempts and now a blatant lie to say the wheels undergone a total refurb when the existing balance weights not been removed and previous balance glue and adhesive apparent !! The car came back today 5/9/25 this process started in July !! The plot thickens on further inspection today they have removed the wrong wheel and painted very poorly a wheel which had nothing wrong with it! I’m
Ow totally lost for words with the incompetence
Steer clear of this so called premium dealer

Everything was explained very well by Leon Harwood at Taunton he made the whole experience of buying a new vehicle enjoyable from the point of contact to collecting the vehicle.

After initial blip, Rob and Leon could not have been more accommodating and helpful. Would certainly recommend them for their customer care and attention to detail.

Had a bad experience would not recommend buying a car from this dealership.
I bought a 2021 Approved Used Range Rover Autobiography for £60k based on photos and a good salesman from this dealership. The car was delivered to the Vertu dealership a week late in Beaconsfield for pick up. The dealership assured me the car had been prepared to Land Rover approved standards and they were going to instal privacy glass for me, which never happened. The car handover was a disaster as the Beaconsfield dealership had not been informed to expect me. Eventually the handover consisted of there's the keys...
Within 3 days the battery needed replacing which I needed to arrange for myself at Halfords which they paid for. The privacy glass I also had to arrange to have fitted myself.
Further I noticed that the car had 3 different tyres fitted 2 of which were not Land Rover rated and one of the wipers had started to split.
I raised these issues with the general manager who really was not too interested and said that the non rated tyres were compatible with the vehicle and eventually would only pay for one tyre and the wipers to be replaced.

When buying a car you look for openness and integrity. You guys offered neither,

Took my newly purchased used Discovery for a large service and team, especially Josh were extremely helpful and informative. The service from arrival and dropping my vehicle off, to picking up a loan vehicle, comms while work being done and return were professional, courteous and friendly. Thank you all

We had great service from Dee. He was knowledgeable and thorough, helpful and patient, polite and charming. We felt comfortable and secure buying our new Jaguar i-Pace.
Thank you Dee.
John & Jenny G.

Highly recommend purchasing your next Range here. I received an exceptional service through out the whole sales process. Great knowledge and very informative.

Bought my Range Rover in 2008 from this dealership and happened to be passing by when a few lights had come up (after 252,000 miles and still going strong!!!!). So popped in to see if they could sort and the brilliant Jan on reception put us through to the very efficient Jamie in Service and all sorted and on our way again within 30 minutes! 100% Brilliant!....Many thanks LD Taunton!!! Charlie

Taunton Parts Department have always been very helpful for us at Causeway since the business has been working with them for over twenty years. Jhammie and Simon certainly know what they are doing.

TAUNTON PARTS DEPARTMENT
i have been in and around the motor trade for many years and can compliment the parts department for their knowledge and assistance whenever I phone in.
Aways ready to help or resolve any issues

It is with great sadness but also with great anger that I am writing this review, after nearly a year of battling with VERTU for them to repair damage that was caused to my Velar whilst it was in their care, I can no longer tolerate the deceit, the constant dismissal the continued intransigence and ultimately the financial losses which are now running into the thousands of pounds incurred by myself, for what initially should have been a basic annual service.
The problems started at YEOVIL VERTU and reluctantly, I agreed for TAUNTON VERTU who promised me they would correct all the issues to resolve the initial damage, but it is clear to me that any VERTU dealership is as shambolic as the next.
As I say a year later and 1 out of 4 problems have been rectified and to finally nail the coffin shut was when they charged me an additional nearly £700 for unnecessary work and refused to refund me the money when I questioned it and disgustingly attempted to accuse me of authorising the work without their recommendation when I have video and written evidence to the contrary.
Utterly vile and they are not fit to be operating as a premium brand dealership.
I have owned range rovers for years, but my experience with them was so bad I honestly am reluctant to continue purchasing any more vehicles from LAND ROVER
In TAUNTON VERTU's desperate attempt to save a couple of hundred pounds, it has ultimately cost them 10s of thousands of pounds as I will never buy a vehicle from them, never have my servicing completed with them and I will never recommend them.
If you use VERTU be careful, be very careful, for me, my next step is legal action to recover the money they stole and to recover the costs associated with repairing the damage they caused.
It literally is the worst car dealer I have ever encountered in my 31 years of driving.

Our jaguar F-Pace had a problem with the key fobs so we had it recovered to Vertu in Taunton.
We had to wait 3 months before it could be looked at and they told us it needed a part but this was coming from abroad. No timescale was given and then we couldnt get any response from the service department.
Another month passes and still no updates so we had to make a 2 hr round trip to find out what was going on. We were told that they didnt have enough staff and were struggling but would call us on the thursday of that week. Nothing heard so on the next tuesday we again drove to be told that their "expert" would be looking at our car. We then received a quote that included a new battery as they thought this was the problem but the front differential had been damaged. We then received a quote for over £5k but no guarantee that the original problem would be fixed. I asked how long this would take and then another two weeks of no response.
I decided to have our vehicle taken to another Jaguar garage but was told that I had to pay a £400 diagnostics charge.When I refused I was told that they would not release the car. I wasnt told of any charge but had to pay as I had already paid for the recovery.
The car has been picked up, problems diagnosed and we picked it up one week from it being dropped off at the new garage.
Despite several requests I have not had the receipt for the diagnostics charge or any proof that I authorised this.
Terrible service, no responses and never any possibility of a courtesy car despite our car being unavailable for 5 months!
I have sent a complaint to the Manager to see if he actually responds??

APPAULlING SERVICE. Dealership seems only interested in selling you a new car as the after sales service is absolutely appaulling!!!!
Booked car in with a suspension warning red light to Vertu Taunton 4th October and as of 2nd January have not got my car back!!!!! The whole protracted time of them dealing with the matter is beyond belief. The whole experience and loss of my car with Air suspension which is what I need for comfort (and the reason for purchasing the Brand New Vehicle) has been denied me! Being terminally ill makes the situation far worse.
Thank you for your reply. It would seem from many comments made on Google reviews that you have an indemic problem at the Taunton Branch. However is it the Vertu Group itself that does not maybe provide enough mechanics or workshop space? maybe the firm needs to look at what is an acceptable time for customers to wait and either pay some overtime or look seriously at staffing levels.

Disorganised and abrupt

We went to buy a second hand vehicle form Jlr taunton , my daughter was finance the vehicle . The dealership kept moving the goal post on picking up , how to sign the docs, etc.Everyday emails and calls asking , Monday a call at 5.40pm asking for us to send driving license by 6pm due to the finance house stopping any business. Then a call from the sales manager asking abruptly for my daughter to be on site so they could see her in the flesh . Sent a email to the general manager but no response .

Thanks for the response , I will say asking a customer to send emails so you can investigate is a little annoying to say the least, the reg number of the vehicle we where going to buy is BL69HCN, I'm sure from that you can look
in to this . I Would say that not one person has phoned or emailed to ask why we cancelled the car , clearly the sales staff feel they have enough sales and don't need to concern there self's about losing some.!!

Couldn't fault the service we received when buying our new car from this dealership. Phil, Leon and Jan made us feel like royalty. Nothing was too much trouble and Jan supplied us with refreshments each time we visited. Can't thank you all enough and we are very pleased with our new purchase.

We have recently purchased a Volvo XC40 from Vertu Motors/Volvo Taunton, Somerset and would highly recommend their extremely high level of service and customer care.
From the initial visit to view the XC40 through to the purchase, test drive, handover and delivery led by Jack Cassling the service received was professional, well managed, with excellent communication and attention to detail.
As the main driver and new to an automatic car I had some nervousness on driving the new vehicle and parking, however Jack offered extra time on the test drive and at handover to practice driving/parking which was much appreciated.
We ordered a boot liner for the car and as this was not fitted at the time of car collection, this was delivered by person to our home the following day.

I would highly recommend this garage for their level of customer service and particular thanks to Jack who has made the purchase of our new car a smooth process.

I regret to say that my experience with Vertu Landrovers has been extremely disappointing. They have proven to be inconsiderate, unkind, unprofessional, and untrustworthy. I would not recommend them to anyone.
After nearly three weeks of back-and-forth regarding my sister's potential car purchase, I decided to buy the car myself. However, on the day of the final purchase, after signing all necessary paperwork and purchasing insurance, we were informed at 12:15 PM that Vertu would not sell us the car. The reason given was insufficient and unclear.
This abrupt decision has caused our family significant stress and heartache. We have an elderly mother with advanced dementia, and my sister and I alternate caregiving duties at the same address. We share insurance for my sister's runabout car and my car, and we intended to do the same for the Landrover. This purchase was not about luxury but about meeting our family's needs. To add to this, Vertu accepted a 10000 pound deposit at the outset.. to let us know they rescinded after the fact is unforgivable and not one person we have spoken to has heard of such a way of treating people like this in the purchase of a vehicle! It makes you wonder the real reason behind the decision.
However, I would like to commend Laura Grant, who was impeccable in her dealings with us every step of the way. Her professionalism and kindness were the only positive aspects of our experience.
In summary, Vertu Landrovers has failed us in every way, except for the exemplary service provided by Laura Grant. Despite her efforts, I cannot recommend their services.