From start to finish the process was very straightforward. Got a really good part exchanged on my old car, better than what the on-line quotes from the big companies give you. Sales staff were not pus... See more
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We've just bought our first brand new car (Juke Tekna). Lewis, Matthew & Nik made the whole sales and collection process easy and friendly. They provided all the information needed in a friendly and... See more
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We recently bought a new Nissan Qashqai from Nissan Vertu at Ilkeston. The service we received was excellent. Matthew was the person who helped us through the buying/part exchange process - he def... See more
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I reserved a car online Sunday morning. Went to the dealer first thing on the Monday. I was greeted by Matthew Hall who guided me through the whole process. Which resulted in me being able to collect... See more
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Company details
About Vertu Motors - Nissan Ilkeston
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Derby Road, DE7 5FH, Ilkeston, Derbyshire, United Kingdom
- 0344 659 7276
4.8
Excellent
60 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, very friendly and informative! My first time getting a car on finance and it was a smooth process!
May 8, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Dear Emma,
Thank you for your feedback. We’re delighted to hear your first finance experience was smooth and that you found the service friendly and informative.
Kind regards,
Danielle
Everything explained clearly
Everything explained to me I needed to know. Small issue which was my fault was promptly resolved with a phone call.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good afternoon Steve,
Thank you for your review. It’s great to hear that everything was clearly explained and that the small issue was resolved promptly with a quick phone call. We really appreciate your feedback.
Kind regards,
Dean
Danielle at Nissan Vertu Ilkeston is fabulous 🖤
I previously bought my car from Nissan Nottingham and definitely didn't get this standard of customer service. I popped into Vertu Ilkeston for the first time as my car finance was due to expire. Danielle was so welcoming from her first initial introduction, she remembers small details and I would highly recommend for great customer service and people skills along with her knowledge as she explained she is quite new to sales and previously from the service department.
I have purchased a Vauxhall Mokka and I absolutely LOVE it, on collection every detail was covered, management introduced themselves with a warm welcome and after care has been great. I would definitely recommend Nissan Vertu to anyone looking for their next car :)
April 17, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that your first visit to Vertu Ilkeston was such a positive experience, especially after a less satisfactory one elsewhere. It’s wonderful to know that Danielle made you feel so welcome from the very start and that her attention to detail, people skills, and growing sales knowledge helped make such a strong impression. Her background in our service department is a real asset, and your recognition of her efforts will mean a great deal to her.
Congratulations on your new Vauxhall Mokka — we’re thrilled to hear you absolutely love it! It’s great to know that collection day was thorough, that the management team made you feel warmly welcomed, and that the aftercare has continued to meet your expectations.
Thank you again for your kind recommendation of Nissan Vertu. We truly appreciate your trust and wish you many happy miles in your new car. We look forward to welcoming you back in the future.
Kind regards,
Keith
From start to finish the process was…
From start to finish the process was very straightforward. Got a really good part exchanged on my old car, better than what the on-line quotes from the big companies give you. Sales staff were not pushy, we told them what we wanted/needed and they tailor-made a package suited to our needs and price point. Fantastic range of New and used Nissan’s and some other manufacturers.
April 11, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for sharing such detailed feedback about your experience. We’re really pleased to hear that the whole process was straightforward and that you were happy with the part‑exchange value on your old car.
It’s great to know that our sales team listened to your needs, avoided any pressure, and put together a package that suited both your requirements and budget. Offering a strong, transparent valuation and a tailored approach is something we work hard to achieve.
We’re also glad you appreciated the wide range of new and used Nissan models, along with other manufacturers. Thank you again for choosing us and for taking the time to recommend your experience.
Kind regards,
Keith
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your kind feedback. We’re pleased to hear that you found the service helpful and professional. Providing a positive and straightforward experience for our customers is always our priority, so your comments are greatly appreciated.
Kind regards,
Keith
When to look for a car for my needs was…
When to look for a car for my needs was shown a car by a sales advisor when for test drive and got my car week later they are very friendly and got time for you any questions ask they answer them very please with the service I got Matthew hall the sales advisor was brilliant with me
April 4, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Elaine,
Thank you so much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Ilkeston.
It’s great to know that the team were friendly, took the time to answer all your questions, and supported you from your test drive through to collecting your car a week later. Matthew will be thrilled to hear your kind words — he’ll be pleased to know he made such a positive difference to your experience.
Thank you again for choosing Vertu Motors, and we’re so pleased you’re happy with the service you received.
Kind regards,
Liza.
The service was excellent very friendly…
The service was excellent very friendly and helpful nothing was to much trouble wood recommend them to everyone thanks guys
April 3, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Barry
Thank you for sharing your review. I am really pleased to hear you received excellent service and found the team friendly, helpful and happy to go the extra mile. It is great to know you would recommend Nissan Ilkeston to others. Thank you again for your feedback.
Warm regards
Danielle
Awful dealership
I went into the Nissan dealership in Ilkeston on Monday with a view to purchasing a new electric Nissan Micra. After standing around waiting for assistance inside the showroom I asked a member of staff for help. She was snippy and miserable and I was told they were very busy and no one could help me (even though there were various salespeople milling around) and I could ring for an appointment. I left. Awful place. I’ll never go there again. Nor will I recommend it. I went straight to Stratstone in Derby and bought a new Mini.
March 30, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Dear Linda,
Thank you for taking the time to share your experience with us.
I’m very sorry to hear that you felt disappointed with your visit, and that the interaction left you with a negative impression. This is certainly not the experience we aim to provide.
Unfortunately, your visit coincided with the final days of March, which is one of our busiest periods. At that time, all of our sales team members were assisting customers who were collecting their new vehicles, which meant availability on the showroom floor was extremely limited.
We did explain that there will be a member of staff available within half an hour and have offered you the option to arrange an appointment for a dedicated member of staff to assist you properly, but we understand you chose not to take this option. While we always try to accommodate walk-in customers, there are occasions where all team members are fully engaged, which is why we recommend booking appointments to ensure you receive the time and attention you deserve.
We’re truly sorry that we missed the opportunity to assist you on this occasion and that you chose to purchase elsewhere. Your feedback has been noted and will be shared with the team to help improve how we manage busy periods and customer interactions.
Kind regards
Nikita Tolmachev
General Sales Manager.
First class service
Great customer service, very welcoming and friendly . Professional , knowledgable and organised.
Mathew hall looked after us throughout our purchase through to collection day, always happy to help with questions or any issues we may have had. He really does go that extra mile to complete customer satisfaction and made us feel valued as a customer.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Pamela,
Thank you for your wonderful review. I’m really pleased to hear you received such friendly, professional and well‑organised service throughout your experience. It’s great to know Mathew looked after you from the very start right through to collection day, always being there to answer questions and offer support.
Hearing that he went the extra mile and made you feel genuinely valued means a lot — that’s exactly the level of care we aim to deliver.
Kind regards,
Dean
Purchase of a new Nissan Qashqai…
We recently bought a new Nissan Qashqai from Nissan Vertu at Ilkeston. The service we received was excellent. Matthew was the person who helped us through the buying/part exchange process - he definitely had the patience of a saint dealing with us and particularly my ever changing mind on what I wanted!
All in all we found the attitude and professionalism - along with a few laughs - first rate.
Thank you Nissan 😊
March 17, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you, Lorraine, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear about your excellent experience at Nissan Vertu Ilkeston. It’s wonderful to know that Matthew supported you so well throughout the buying and part‑exchange process — especially with your ever‑changing ideas! Your comments about his patience, professionalism, and the friendly, light‑hearted atmosphere you shared truly mean a lot.
We’re thrilled that you’re happy with your new Nissan Qashqai, and we really appreciate your kind words about the team’s attitude and service.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
We've just bought our first brand new…
We've just bought our first brand new car (Juke Tekna). Lewis, Matthew & Nik made the whole sales and collection process easy and friendly. They provided all the information needed in a friendly and no pressure manner. Would definitely recommend buying a new car from Vertu Motors
Nissan Ilkeston. We both are really happy with the car itself and glad we made the purchase
March 10, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Chris & Liz,
Thank you both for your fantastic 5‑star review. Congratulations on your first brand new car — the Juke Tekna is a brilliant choice, and we’re delighted to hear how happy you are with it!
It’s wonderful to know that Lewis, Matthew and Nik made the whole experience easy, friendly, and pressure‑free. Providing clear information and a welcoming atmosphere is exactly what we aim for, so your feedback means a great deal to the team at Nissan Ilkeston.
We really appreciate your recommendation and are thrilled that you’re both enjoying your new car.
Kind regards,
Liza
Great service
Great service. Staff always friendly and happy to help with all my questions
March 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Mrs Richards,
Thank you for taking the time to share your feedback. It’s great to hear that you consistently find our team friendly and happy to help with your questions — that’s exactly the experience we aim to deliver.
If there’s ever anything more you need, we’re always here to assist.
Kind regards,
Dean
Great buying experience.
I reserved a car online Sunday morning. Went to the dealer first thing on the Monday. I was greeted by Matthew Hall who guided me through the whole process. Which resulted in me being able to collect my new car the following day on the Tuesday. Again Matthew processed the collection and gave me a detailed run down on the car I had bought. The whole process felt very comfortable and was a very positive buying experience.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Craig
Thank you for your lovely feedback. We're delighted to hear that reserving your car online and completing the purchase in‑store was such a smooth and positive experience. It’s fantastic to know that Matthew Hall greeted you on arrival, guided you through the entire process, and made everything feel comfortable from start to finish.
We’re also pleased that he handled your collection the following day and provided a clear, detailed handover of your new car. Your comments are truly appreciated.
Kind regards
Dawn
From the first moment we contacted Nissan Vertu Ilkeston
From the first moment we contacted Nissan Vertu Ilkeston, we’ve been treated with the upmost respect and felt very special towards the staff. The staff here are absolutely fantastic and make you feel very welcome. Very knowledgeable and kind, giving good advise and answering any questions or doubts you have. A special thank you to Lewis who was our first point of contact, so refreshing to meet a young man who’s so enthusiastic and knowledgeable. Also a special thank you to Danielle who finalised our purchase. She’s such a lovely Lady that Ilkeston Vertu should be proud of. From our first meeting to our test drive to picking up our Car. Danielle you work very hard and deserve recognition. I would 100% recommend Nissan Vertu, Ilkeston. With all our thanks.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Tracy,
Thank you for your wonderful review. We're really pleased to hear how well you were looked after from your very first contact with the team at Nissan Vertu Ilkeston. It’s great that you felt welcomed, respected, and fully supported throughout the whole process.
We’re delighted that Lewis made such a strong first impression with his enthusiasm and knowledge, and that Danielle provided such excellent care right through to finalising your purchase. Your kind words about her hard work and dedication are truly appreciated.
It’s fantastic to know the team helped with advice, answered all your questions, and made the experience so enjoyable from start to finish. Thank you for your recommendation and for taking the time to share such detailed feedback.
Kind regards,
Dean
Thank you to Danielle
Thank you to Danielle, for making our car buying experience very pleasant. We were kept informed at all times, about the process, and she made sure we had all the right information required to make our decision.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Pauline,
Thank you for taking the time to leave us a lovely 5-star review. We’re really pleased to hear that Danielle made your car-buying experience so pleasant. It’s great to know you were kept well informed throughout the process and provided with all the information you needed to make the right decision. We’ll be sure to share your kind words with her.
Kind regards,
Liza
Very professional excellent service the…
Very professional excellent service the staff are pleasant I'm very pleased with the car.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your lovely review. We’re delighted to hear that you received very professional and excellent service, and that our staff made your experience a pleasant one. It’s wonderful to know you’re pleased with your new car — your satisfaction is always our top priority.
If you need any support in the future, we’ll be more than happy to help.
Kind regards,
Matthew
One Happy Customer
My Salesman, Karl, was attentive to my every need and question. Helped me tirelessly through the buying process and helped me to achieve the deal I was looking for.
On collection day Karl explained everything to do with the car patiently and professionally. Would definitely go back when ready
March 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for taking the time to share your experience. I’m delighted to hear that Karl was attentive to your needs throughout the entire buying process and supported you tirelessly in securing the deal you were looking for. It’s wonderful to know that he took the time to explain everything patiently and professionally on collection day, helping you feel confident with your new car.
We truly appreciate your kind words, and it’s great to hear you would return to us in the future.
Kind regards,
Matthew
Excellent experience with Karl the…
Excellent experience with Karl the motability expert very informative and knowledgeable would highly recommend this dealership
February 27, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Krysie,
Thank you for the fantastic 5‑star review. It’s great to hear you had such an excellent experience with Karl — his Motability knowledge and clear, informative approach make a real difference, and he’ll be delighted with your feedback. We really appreciate your recommendation.
Kind regards,
Kerry
I couldn’t be happier with the service…
I couldn’t be happier with the service I receivedfrom Matthew Hall From start to finish, he was incredibly helpful, patient, and understanding. He took the time to explain everything clearly, answered all my questions without rushing me, and made sure I felt completely comfortable with my choice.
The whole process was smooth and stress-free thanks to Mathews professionalism and genuine care. Nothing felt like too much trouble, and he kept me updated every step of the way. It really made a difference dealing with someone who truly understands the importance of getting everything right on a Motability vehicle.
February 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Miss Harrison,
Thank you for leaving this review. We are so pleased to hear that you could not be happier with the service you received from Matthew Hall. It is wonderful to know that he was helpful, patient and understanding throughout, taking the time to explain everything clearly and making sure you felt completely comfortable with your Motability choice.
We are delighted that the whole process felt smooth and stress free, and that Matthews professionalism and genuine care made such a difference for you.
Your feedback is very much appreciated.
Kind regards,
Danielle
A great experience
A great experience. Matt was really helpful, had lots of advice, showed us a couple of cars once he knew what we were after. Being nervous and not really knowing what I wanted etc he was great, polite, knowledgeable and found the whole experience of buying my new car great. Would definitely recommend
February 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for sharing such a lovely review. We’re delighted to hear you had a great experience and that Matt was able to guide you with helpful advice and a friendly, knowledgeable approach. It’s wonderful to know he helped you feel at ease and supported while choosing your new car. Your recommendation means a great deal to us.
Many thanks,
Chloe
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