I cannot stress how helpful and friendly the staff at Vertu Nissan Ilkeston were from start to finish. Despite some hitches they bent over backwards to make things go as smoothly as possible and are c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and helpful staff, explained the whole process, showed me how everything worked and were very professional
Company replied
A very big thankyou to Lewis from Nissan,Ilkeston for finding the right car for me & to Danielle for her expert knowledge in completing the sale.She is so friendly & smiley.I would recommend Vertu to... See more
Company replied
Getting my first car was very exciting and a bit stressful, however working with Oliver from Skoda Derby was such a delight. Gave me full information and tips on what car to get and what would be suit... See more
Company replied
Company details
About Vertu Motors - Nissan Ilkeston
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Derby Road, DE7 5FH, Ilkeston, Derbyshire, United Kingdom
- 0344 659 7276
4.8
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
Great customer service, very welcoming and friendly . Professional , knowledgable and organised.
Mathew hall looked after us throughout our purchase through to collection day, always happy to help with questions or any issues we may have had. He really does go that extra mile to complete customer satisfaction and made us feel valued as a customer.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Pamela,
Thank you for your wonderful review. I’m really pleased to hear you received such friendly, professional and well‑organised service throughout your experience. It’s great to know Mathew looked after you from the very start right through to collection day, always being there to answer questions and offer support.
Hearing that he went the extra mile and made you feel genuinely valued means a lot — that’s exactly the level of care we aim to deliver.
Kind regards,
Dean
Purchase of a new Nissan Qashqai…
We recently bought a new Nissan Qashqai from Nissan Vertu at Ilkeston. The service we received was excellent. Matthew was the person who helped us through the buying/part exchange process - he definitely had the patience of a saint dealing with us and particularly my ever changing mind on what I wanted!
All in all we found the attitude and professionalism - along with a few laughs - first rate.
Thank you Nissan 😊
March 17, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you, Lorraine, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear about your excellent experience at Nissan Vertu Ilkeston. It’s wonderful to know that Matthew supported you so well throughout the buying and part‑exchange process — especially with your ever‑changing ideas! Your comments about his patience, professionalism, and the friendly, light‑hearted atmosphere you shared truly mean a lot.
We’re thrilled that you’re happy with your new Nissan Qashqai, and we really appreciate your kind words about the team’s attitude and service.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
We've just bought our first brand new…
We've just bought our first brand new car (Juke Tekna). Lewis, Matthew & Nik made the whole sales and collection process easy and friendly. They provided all the information needed in a friendly and no pressure manner. Would definitely recommend buying a new car from Vertu Motors
Nissan Ilkeston. We both are really happy with the car itself and glad we made the purchase
March 10, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Chris & Liz,
Thank you both for your fantastic 5‑star review. Congratulations on your first brand new car — the Juke Tekna is a brilliant choice, and we’re delighted to hear how happy you are with it!
It’s wonderful to know that Lewis, Matthew and Nik made the whole experience easy, friendly, and pressure‑free. Providing clear information and a welcoming atmosphere is exactly what we aim for, so your feedback means a great deal to the team at Nissan Ilkeston.
We really appreciate your recommendation and are thrilled that you’re both enjoying your new car.
Kind regards,
Liza
Great service
Great service. Staff always friendly and happy to help with all my questions
March 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Mrs Richards,
Thank you for taking the time to share your feedback. It’s great to hear that you consistently find our team friendly and happy to help with your questions — that’s exactly the experience we aim to deliver.
If there’s ever anything more you need, we’re always here to assist.
Kind regards,
Dean
Great buying experience.
I reserved a car online Sunday morning. Went to the dealer first thing on the Monday. I was greeted by Matthew Hall who guided me through the whole process. Which resulted in me being able to collect my new car the following day on the Tuesday. Again Matthew processed the collection and gave me a detailed run down on the car I had bought. The whole process felt very comfortable and was a very positive buying experience.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Craig
Thank you for your lovely feedback. We're delighted to hear that reserving your car online and completing the purchase in‑store was such a smooth and positive experience. It’s fantastic to know that Matthew Hall greeted you on arrival, guided you through the entire process, and made everything feel comfortable from start to finish.
We’re also pleased that he handled your collection the following day and provided a clear, detailed handover of your new car. Your comments are truly appreciated.
Kind regards
Dawn
From the first moment we contacted Nissan Vertu Ilkeston
From the first moment we contacted Nissan Vertu Ilkeston, we’ve been treated with the upmost respect and felt very special towards the staff. The staff here are absolutely fantastic and make you feel very welcome. Very knowledgeable and kind, giving good advise and answering any questions or doubts you have. A special thank you to Lewis who was our first point of contact, so refreshing to meet a young man who’s so enthusiastic and knowledgeable. Also a special thank you to Danielle who finalised our purchase. She’s such a lovely Lady that Ilkeston Vertu should be proud of. From our first meeting to our test drive to picking up our Car. Danielle you work very hard and deserve recognition. I would 100% recommend Nissan Vertu, Ilkeston. With all our thanks.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Tracy,
Thank you for your wonderful review. We're really pleased to hear how well you were looked after from your very first contact with the team at Nissan Vertu Ilkeston. It’s great that you felt welcomed, respected, and fully supported throughout the whole process.
We’re delighted that Lewis made such a strong first impression with his enthusiasm and knowledge, and that Danielle provided such excellent care right through to finalising your purchase. Your kind words about her hard work and dedication are truly appreciated.
It’s fantastic to know the team helped with advice, answered all your questions, and made the experience so enjoyable from start to finish. Thank you for your recommendation and for taking the time to share such detailed feedback.
Kind regards,
Dean
Thank you to Danielle
Thank you to Danielle, for making our car buying experience very pleasant. We were kept informed at all times, about the process, and she made sure we had all the right information required to make our decision.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Pauline,
Thank you for taking the time to leave us a lovely 5-star review. We’re really pleased to hear that Danielle made your car-buying experience so pleasant. It’s great to know you were kept well informed throughout the process and provided with all the information you needed to make the right decision. We’ll be sure to share your kind words with her.
Kind regards,
Liza
Very professional excellent service the…
Very professional excellent service the staff are pleasant I'm very pleased with the car.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your lovely review. We’re delighted to hear that you received very professional and excellent service, and that our staff made your experience a pleasant one. It’s wonderful to know you’re pleased with your new car — your satisfaction is always our top priority.
If you need any support in the future, we’ll be more than happy to help.
Kind regards,
Matthew
One Happy Customer
My Salesman, Karl, was attentive to my every need and question. Helped me tirelessly through the buying process and helped me to achieve the deal I was looking for.
On collection day Karl explained everything to do with the car patiently and professionally. Would definitely go back when ready
March 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for taking the time to share your experience. I’m delighted to hear that Karl was attentive to your needs throughout the entire buying process and supported you tirelessly in securing the deal you were looking for. It’s wonderful to know that he took the time to explain everything patiently and professionally on collection day, helping you feel confident with your new car.
We truly appreciate your kind words, and it’s great to hear you would return to us in the future.
Kind regards,
Matthew
Excellent experience with Karl the…
Excellent experience with Karl the motability expert very informative and knowledgeable would highly recommend this dealership
February 27, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Krysie,
Thank you for the fantastic 5‑star review. It’s great to hear you had such an excellent experience with Karl — his Motability knowledge and clear, informative approach make a real difference, and he’ll be delighted with your feedback. We really appreciate your recommendation.
Kind regards,
Kerry
I couldn’t be happier with the service…
I couldn’t be happier with the service I receivedfrom Matthew Hall From start to finish, he was incredibly helpful, patient, and understanding. He took the time to explain everything clearly, answered all my questions without rushing me, and made sure I felt completely comfortable with my choice.
The whole process was smooth and stress-free thanks to Mathews professionalism and genuine care. Nothing felt like too much trouble, and he kept me updated every step of the way. It really made a difference dealing with someone who truly understands the importance of getting everything right on a Motability vehicle.
February 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Miss Harrison,
Thank you for leaving this review. We are so pleased to hear that you could not be happier with the service you received from Matthew Hall. It is wonderful to know that he was helpful, patient and understanding throughout, taking the time to explain everything clearly and making sure you felt completely comfortable with your Motability choice.
We are delighted that the whole process felt smooth and stress free, and that Matthews professionalism and genuine care made such a difference for you.
Your feedback is very much appreciated.
Kind regards,
Danielle
A great experience
A great experience. Matt was really helpful, had lots of advice, showed us a couple of cars once he knew what we were after. Being nervous and not really knowing what I wanted etc he was great, polite, knowledgeable and found the whole experience of buying my new car great. Would definitely recommend
February 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for sharing such a lovely review. We’re delighted to hear you had a great experience and that Matt was able to guide you with helpful advice and a friendly, knowledgeable approach. It’s wonderful to know he helped you feel at ease and supported while choosing your new car. Your recommendation means a great deal to us.
Many thanks,
Chloe
Great experience at Vertu Ilkeston
Great experience at Vertu Ilkeston. I received a lot of support and advice from Matthew at the branch. He was extremely helpful and available to answer my questions.
February 11, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your great review. I’m really pleased to hear you had a positive experience at Vertu Ilkeston. It’s wonderful to know Matthew offered plenty of support and advice, and was always available to answer your questions. Your feedback is very much appreciated.
Kind regards
Keith
Great costumer service and a wonderful car
I had a positive experience overall. While buying a car, there were a miscommunication and misunderstanding to purchase over the weekend from the head office staff. However, it was handled professionally from the garage and resolved perfectly. I’m happy with the outcome and appreciate the effort made.
Definitely recommending.
February 7, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi there,
Thank you for sharing your feedback. We're pleased to hear you had a positive experience overall. While it's unfortunate there was some miscommunication with our head office team over the weekend, we’re glad the garage handled the situation professionally and resolved everything to your satisfaction.
We really appreciate your understanding and are delighted you're happy with the final outcome. Thank you as well for your recommendation — it means a lot to us.
Kind regards
Dawn
Excellent experience
Danni was excellent, friendly and knowledgeable. She made the whole process from test drive to choosing a car and purchase very smooth and easy.
February 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your review. I’m delighted to hear that Danni was excellent, friendly, and knowledgeable, and that she made the whole process from test drive to purchase smooth and easy. I’ll be sure to pass on your kind feedback to her.
Kind regards, Keith
Easy and stress free experience
From the first contact with the team at Ilkeston to driving the new car away was a stress free process.
Communication with the team via telephone or email was very straight forward and informative.
Nothing was to much trouble and nothing was forced upon you, yes all products were explained but that was how it was left.
Overall it was a pleasure to choose my car from Ilkeston and would not hesitate in going back there
February 7, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Billy
Thank you for taking the time to share such lovely feedback. We're delighted to hear that your experience with the team at Ilkeston was easy and completely stress‑free from first contact to collection. It’s great to know communication was straightforward and informative, and that nothing felt forced during the process.
We’re really pleased you enjoyed choosing your car with us, and we truly appreciate your kind words and recommendation.
Kind regards
Dawn
excellent service
Friendly, helpful staff, competitive prices, and a smooth process.
February 7, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your great feedback. We’re delighted to hear you found the staff friendly and helpful, our prices competitive, and the whole process smooth from start to finish. We really appreciate your comments.
Kind regards, Keith
This is my 4th Qashqui & love them
This is my 4th Qashqui & love them. The service from the Vertu staff was fantastic
February 7, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your wonderful review. It’s great to hear this is your 4th Qashqai and that you continue to love the car. We’re also delighted that the Vertu team provided fantastic service throughout your visit.
Kind regards
Keith
Very helpful and professional dealership.
A very professional dealer and fantastic customer service from Danielle and Nik.
We discussed my requirements and budget and they sourced me a fantastic offer on a Qashqai.
Very pleasant experience from initial enquiry to picking up the vehicle 😀
January 31, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for taking the time to share your experience. We’re delighted to hear that Danielle and Nik provided fantastic customer service and were able to find a Qashqai that matched both your requirements and your budget. It’s great to know the whole process — from your initial enquiry to collecting the vehicle — was such a pleasant experience for you.
Enjoy your new Qashqai! 😀
Kind regards,
Dean
Used car
We received excellent service from Matthew who took his time to explain every step of the way though all the paperwork. We felt very comfortable as all the staff were very friendly. Would not hesitate to use your company again and will highly recommend you. The coffee was lovely. Thanks again Matthew.
January 31, 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.