Vertu Motors - Nissan Ilkeston Reviews 

72
TrustScore 5 out of 5

4.8

Derby Road, DE7 5FH Ilkeston, Derbyshire, GB


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Rated 5 out of 5 stars

I cannot stress how helpful and friendly the staff at Vertu Nissan Ilkeston were from start to finish. Despite some hitches they bent over backwards to make things go as smoothly as possible and are c... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful staff, explained the whole process, showed me how everything worked and were very professional

Company replied

Rated 5 out of 5 stars

A very big thankyou to Lewis from Nissan,Ilkeston for finding the right car for me & to Danielle for her expert knowledge in completing the sale.She is so friendly & smiley.I would recommend Vertu to... See more

Company replied

Rated 5 out of 5 stars

Getting my first car was very exciting and a bit stressful, however working with Oliver from Skoda Derby was such a delight. Gave me full information and tips on what car to get and what would be suit... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Ilkeston

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Derby Road, DE7 5FH, Ilkeston, Derbyshire, United Kingdom

  • 0344 659 7276

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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Replied to 96% of negative reviews

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4.8

All reviews

(72)

13,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Well informed staff pleasant and…

Well informed staff pleasant and professional, a real pleasure doing business ask for Danielle 👍

January 31, 2026
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Danielle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Very helpful. Adam Explained all we needed n wanted to know.

January 27, 2026
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good afternoon Carol. Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

I received excellent service from Vertu…

I received excellent service from Vertu Ilkeston, buying my Nissan Quashqai. Staff were very friendly, helpful & professional. Was impressed with sales executive Ben Massey from start to finish. He arranged for the car I was interested in to be sent from another location & in the meantime I was able to test drive the same model. He explained everything perfectly. Would highly recommend. I love it, thank you.

January 26, 2026
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Great communication from beginning to…

Great communication from beginning to end. Excellent service

January 19, 2026
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Hi Simon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent Service Highly Recommended

Arrived at the Dealership to be greeted by Karl Westley.
Shown around the vehicle we went to view and left to view at leisure with no pressure.
Test drove the vehicle and all queries addressed by Karl.
Excellent Service from selection to completion.
Highly Recommended and ask for Karl you will not be disappointed.

December 29, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Superb customer care

On our first visit to Nissan Ilkeston we met Karl and he was very helpful with all the info we needed on our fact finding mission at the time. Our second visit was for a test drive in a Quashqai epower. Karl accompanied us and answered all our questions straight away, he new the car inside out. There was never any hard sell at all which was do welcome. Anyway, we eventually decided to have a second test drive and bought a new Quashqai tekna. Every step of the process was easy and we totally recommend this dealership and particularly Karl for professionalism and superb customer care. Excellent

December 22, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good morning, Colin . Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Karl and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle

Rated 5 out of 5 stars

Highly recommend Chloe Ianssen @ vertu derby

Chloe, was friendly and so helpful. The whole process was easy and straightforward. This purchase was extremely sentimental for me and Chloe and her manager we so supportive. The car was immaculate on the test drive and on collection. Chloe replied to all my questions. She did a detailed video of the car for me before I went. Such a lovely lady, I highly recommend her. Many thanks Chloe x

December 5, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Chloe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Honest and we were well looked after

Honest and we were well looked after. Very professional. New car

November 29, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good afternoon Linda. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent and friendly service.

Excellent and friendly service from Vertu in Ilkeston. We were served by Matthew Hall who was very knowledgeable, friendly and approachable throughout. Nothing was too much trouble and he went through the whole process with us, from sorting the car to test drive to explaining all the gadgets. Really good service.

November 26, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Vertu Motors in Ilkeston made the whole process stress free!

Vertu Motors in Ilkeston were so helpful. Adam advised on each little detail from beginning to end. Really polite and helpful. The whole process was seamless and I love my new Nissan Juke. Thank you Vertu at Ilkeston.

November 18, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good afternoon Claire. Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Excellent

Great service and communication throughout from Ben.
He was professional, helpful and patient and is a credit to the company.
I would definitely recommend Vertu Ilkeston.

November 11, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Excellent


Excellent service from Ben.
He was professional,helpful and patient.

November 11, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Brilliant

Brilliant , love our car, goes like a dream
The staff are very professional polite and very welcoming, nothing is to much trouble, big thank you to Matthew for selling us the car we would highly recommend them

September 19, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good morning June. Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

From looking around the show room to…

From looking around the show room to collecting my new car I couldn’t fault the service I received from Karl at Nissan Ilkeston. Karl kept me informed on the progress of my order and gave me all the information and assistance needed to complete the purchase. Would highly recommend Nissan Ilkeston and will definitely be using their services in the future.

October 23, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

It was a pleasure to buy a car from here

I was honest about being unsure between 2 brands of cars when I went to look and I received chilled, attentive but not pushy sales service. I was left to look at the cars by myself and think what I wanted and liked (rather than have every feature pointed out to me like I've experienced at other places). I test drove the car I liked and they even found me a version of the other make I was considering so I could test that too(even though that could have potentially lost them a sale) which was above and beyond and greatly appreciated. I got what I thought was a very reasonable price for my car, and the one I bought was very competitively priced too. I was helped with my plate transfer and collected the car a few days after I'd signed up. MUCH sooner than I'd anticipated. Matthew had a great sense of humour and was friendly and efficient. I couldn't have enjoyed the experience more.

October 21, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Great experience at honda Derby

Sanjay worked really hard helping me and my wife find the right deal. No pressure in sales and the car we chose is excellent. Highly recommended honda vertu derby

October 20, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good afternoon Ian. Thank you so much for your kind words! You have left your review for Nissan Ilkeston. We are sure Sanjay and the team at Vertu Honda Derby would very much appreciate it if you could leave the review against their site if you could kindly amend your review. Kind regards, Dean

Rated 5 out of 5 stars

Car experience

I bought an MG ZS from Nissan Ilkeston. Excellent service from the very first phone call to the delivery of the car.
Had a person video of the car from Adam Johnson. Then when I went to view the car, he explained everything and wasn’t pushy at all. He showed me all the features of the car and I didn’t feel rushed.
His manager Nik also was very helpful and the two of them made it easy to buy the car.
Would highly recommend this company and wouldn’t hesitate buying from them again.

October 11, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Helpful welcoming staff

Helpful welcoming staff, found us exactly what we was looking for. Communication was great every step of the way. Everything thoroughly explained and multiple payments options given.
Adam was extremely helpful throughout the whole process, thank you :) we would definitely recommend Vertu Nissan Ilkeston.

October 8, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

…great customer service

Danielle was lovely and so helpful and couldn't do enough to help with the transaction. She took me for a test drive, and I had a good chance to try out the car.
She went above and beyond, from start to finish.

October 1, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Thank you so much for your kind words! We are so happy to hear that Danielle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Smooth and stress free experience.

Smooth process from initial contact right through to taking ownership.
I dealt mainly with Danielle at Ilkeston who was very pleasant, honest and professional to deal with.
Kept me up to date and guided me through the process.

October 14, 2025
Unprompted review
Vertu Motors  - Nissan Ilkeston logo

Reply from Vertu Motors - Nissan Ilkeston

Good afternoon Frank. Thank you so much for your kind words! We are so happy to hear that Danilelle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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