Best customer service I’ve encountered and lovely staff that can help you make the right decision for your personal needs.
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See what reviewers are saying
Hi Nathan was great as the person who guided us through the purchase of the Renault 5 but the after care was a bit of a challenge as we rang on a number of occasions to chat with someone about payme... See more
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Both Amy and Morgan were extremely friendly, great service and very helpful from start to finish. The customer service and the care the team took was exceptional and the car I brought, I absolutely lo... See more
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We were delighted with the service and help given by Dani. She talked through everything clearly. A very refreshing experience throughout. Vertu generally were helpful and friendly. No pushy selling... See more
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Company details
About Vertu Motors - Renault Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, United Kingdom
- 0344 659 5101
4.6
Excellent
55 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My wife bought a mini from this garage
My wife bought a mini from this garage. Unfortunately after a couple of weeks the main navigation console screen stopped functioning. There was no issues in the garage agreeing it was covered by the sale warranty. However the replacement item had to be manufactured in Germany. We were put on the waiting list. What extremely reassuring was that Vertu Renault Exeter kept my wife informed of the progress. Even though this replacement item took 10 months to become available and our warranty was for 3 months, Vertu honoured the warranty repair. What made this experience even more reassuring and stress free was Joe. Joe was impeccable and true to his word throughout this process. Never made promises or gave dates that couldn’t be honoured but always gave us accurate information and throughout was extremely helpful. I would definitely buy again from Vertu Renault dealership in the knowledge that if a fault unfortunately occurred and was covered by the warranty it would be professionally undertaken. Joe was amazing. Joe has restored all my faith in a dealership. Went beyond to reassure us. My wife was always extremely happy with her mini she bought from them and even happier now it’s all fixed. A very big thank you to Joe and Vertu Renault dealership Exeter.
February 12, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Hi Ben,
Thank you for your fantastic 5‑star review! We’re really pleased to hear that Vertu Renault Exeter handled the issue with your wife’s MINI so professionally, especially with the long wait for the replacement part from Germany. It’s great to know the team honoured the warranty well beyond its timeframe and kept you fully updated throughout.
A special thank you for your kind words about Joe — his honesty, communication and support clearly made a real difference, and we’ll be sure to share your feedback with him. We’re delighted your wife is happy with her MINI again.
Thank you for your trust and for taking the time to share your experience.
Kind regards,
Liza
Outstanding Service from Tilly at Vertu Renault Exeter
I recently purchased a Renault Symbioz from Vertu Renault Exeter, and we have to give special recognition to Tilly, who made the entire experience exceptional. From the moment we walked in, she was welcoming, knowledgeable, and genuinely invested in helping me find the right car.
Tilly explained everything clearly, answered every question with confidence, and made the whole process feel effortless. Her professionalism and friendly approach created a level of trust that’s rare to find. She kept me updated throughout, made sure we understood all the features of the Symbioz, and ensured the handover was smooth and enjoyable.
The Renault Symbioz itself has exceeded my expectations, and Tilly played a huge part in making the purchase feel exciting and stress‑free.
I highly recommend Vertu Renault Exeter, and if you’re thinking about a new Renault, ask for Tilly—you’ll be in excellent hands.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for your outstanding review. We're delighted to hear Tilly made your Renault Symbioz purchase such an exceptional and enjoyable experience. Her clear communication, professionalism and friendly approach clearly made a big difference, and we’re thrilled the car has exceeded your expectations. We truly appreciate your recommendation.
Kind regards, Keith
Lovely experience at vertu Exeter
Lovely experience at vertu Exeter - they were all super helpful , informative and honest ! Would definitely recommend to anyone…
A big thanks to the lovely Dani for all of her help when purchasing my new car - super helpful!
February 13, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for your review, Daisy. We are pleased to hear you had such a lovely experience at Vertu Exeter and found the team helpful, informative and honest. It’s great to hear Dani was able to support you throughout your purchase.
Kind regards, Danielle
Dani was brilliant
Dani was brilliant. She helped with all our queries and made the process so easy. We've been so happy with the car, so much more than we were expecting. The aftercare from Dani and the team has been exceptional.
January 16, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Hi Kathryn
Thank you for your fantastic feedback. We're delighted to hear that Dani was brilliant throughout — helping with all your queries and making the whole process so easy. It’s wonderful to know you’re so happy with your car, even more than you expected, and that the aftercare from Dani and the team has been exceptional.
Your comments are truly appreciated.
Kind regards
Dawn
Great experience at Vertu Renault Exeter
Went to Vertu Renault Exeter and saw Tilly who was fantastic at her job and very quickly took me out for a test drive. Bought the car the same day and picked it up yesterday. Great place to deal with and happy helpful staff. Special thanks to Tilly who made it a great experience 👍.
February 10, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Hi Keith,
Thank you for your fantastic 5‑star review! We’re delighted to hear that Tilly provided such excellent service during your visit to Vertu Renault Exeter. It’s great to know she quickly arranged a test drive and helped make the whole experience smooth and enjoyable — from choosing the car to collecting it the very next day.
We’re also pleased that you found the rest of the team happy, helpful, and easy to deal with. Your special thanks to Tilly will mean a lot to her, and we’ll be sure to pass on your kind feedback.
Thank you again for sharing your experience — we hope you enjoy your new car!
Kind regards,
Liza
Amy and Tilly were absolutely amazing
Amy and Tilly were absolutely amazing. Both go above and beyond to put everything into an easy , comfortable and extremely smooth trade in and buying a new car. My daughter and I both would like to thank them for all their help.
THANKYOU 😁😁
January 29, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Really enjoyable and easy experience…
Really enjoyable and easy experience with Renault vertu Exeter. Eloise was beyond helpful with my purchase, she was able to answer any questions I had.
December 30, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good morning Jayden. Thank you for taking the time to leave a review regarding your experience with our sales Team at Vertu Motors Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Keith
From the moment we set foot in the show…
From the moment we set foot in the show room .
We were greeted and told we can look open any car that was in show room , And a another sales person would be along to answer any questions .
We than went for 15min or so drive in our chosen car.
No pressure sales talk just a very pleasant experience.
January 8, 2026
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Reply from Vertu Motors - Renault Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent Service
I just had my car repaired and fixed by Renault Exeter-Team and I am very satisfied with the service they have provided. All the representatives from the scheduling/reception team to the mechanics were very professional and friendly. Thank you!
December 23, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Superb help and guidance from Dani and…
Superb help and guidance from Dani and her colleagues at Exeter Renault from finding my new car to helping with setting up the finance part of the deal
Nothing was too much trouble for any of the sales and service departments , and I’ve got a superb new car
Thank you
December 3, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for taking the time to leave a review regarding your experience with Dani and the Team at Vertu Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
Second new Renault EV from Exeter Renault Vertu
This is the second new Renault EV we have ordered from Vertu Renault Exeter. I took delivery yesterday and enjoyed a very smooth and professional handover from Steve WELLS our salesman
November 29, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you so much for your kind words! We are so happy to hear that Steve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Samantha and the team were brilliant
Samantha and the team were brilliant. They were efficient, informative and helpful.
We were kept informed of the steps, all the way through.
November 24, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good evening Kathryn. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Selina.
So far so good
Everyone was very helpful and friendly, me and my dog Byron were made very welcome. I was nervous having recently had a car written off and they were patient with me whilst making my decision. Everyone I encountered was warm and professional, I mostly dealt with Amy, Tilly and Karen. Thank you everyone. Looking forward to picking up my new car soon. I hope you get to keep your cute festive tree on your desk Tilly 🎄
November 25, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good afternoon Jen. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dean.
Tilly could answer all our questions
Tilly could answer all our questions, she was polite and very helpful.
November 7, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good afternoon . Thank you for taking the time to leave a review regarding your experience with Tilly and the Team at Vertu Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Chloe
Happy & Friendly
Everyone at Exeter Renault was happy & friendly.
Scott Hillier looked after me & was very helpful & communicated everything clearly.
He liked a laugh, which made for an enjoyable experience.
October 22, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Excellent customer service
Excellent customer service. Quick responses. Clear explanations. Not a hard sell
October 24, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good morning, Stephen. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Sam was great from start to finish
Sam was great from start to finish she kept me updated all the way. Fab handover where Sam took time to explain all the controls, and set up a personalised experience. And great hot chocolate too!!
October 21, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Friendly helpful and most importantly…
Friendly helpful and most importantly professional throughout the purchase of my car. Highly recommended.
October 15, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good morning Adrian. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Great experience buing a new car from Nathan
Had a great experience buying a Renault from Nathan. He was super helpful throughout with answering questions about the car & buying process. He even made the extra effort to help us reorder the car to get the new EV grant.
September 27, 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good afternoon Kat. Thank you for taking the time to leave a review regarding your experience with Nathan in our sales team at Vertu Renault Exeter. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Kerry
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