We walked in with the intention of getting an EV and we were clearly shown the options available. Buying a new car has become more complex with EVs, so we were happy to have thoughtful customer servi... See more
Company replied
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We walked in with the intention of getting an EV and we were clearly shown the options available. Buying a new car has become more complex with EVs, so we were happy to have thoughtful customer servi... See more
Company replied
Friendly helpful staff, adjusted times to suit, lovely well presented car & pleasant test drive. All good, would use again. Tilly was very helpful & friendly, very easy to deal with.
Company replied
Clear and helpful information about the vehicle and the process of purchase. Excellent guidance and info on the test drive. Our salesperson, Will, was upbeat, but not pushy, engaging but not insipid.... See more
Company replied
Everyone was very helpful and friendly, me and my dog Byron were made very welcome. I was nervous having recently had a car written off and they were patient with me whilst making my decision. Everyon... See more
Company replied
Written by the company
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great service from Tilly, we felt no pressure and was a great experience

Reply from Vertu Motors - Renault Exeter
Over a month and still not received £99 deposit back, website says reserve for £99 and if you don't purchase we will give your deposit back, simply not true!!!! Took £99 from my account on July 9th 2025 and still waiting. I would not recommend this company

Reply from Vertu Motors - Renault Exeter
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