Vertu Motors - Renault Exeter Reviews 56

Had a great experience buying a Renault from Nathan. He was super helpful throughout with answering questions about the car & buying process. He even made the extra effort to help us reorder the car to get the new EV grant.

Super pleased with our new Renault 5! The car is great and the customer service we received when buying was excellent!

Brilliant service from start to finish with Fynn at Vertu. Always keeped me updated with the progress of the purchase my new van.

Tilly Coleridge was so helpful when i was buying my car and made everything super easy. Great experience

Excellent service from everyone.and a great deal on my car. Any questions were dealt with promptly and politely.

Andre was great from the start, we walked in not really knowing what we wanted but he guided us through the whole process and we now have a lovely Arkana and we love the car.
Thank you very much Andre.

It was enjoyable walking into the showroom at Renault Exeter looking around at stunning cars behind and before me.

I'd driven from Yeovil especially to see a car I'd first viewed in Auto Trader. A Renault Captur in flame red with a black roof. It was said to be economical, reliable, and with the top GT trim for its year- very comfortable.

It was indeed captivating for someone whose previous car boasted a CD player!

I spoke to Karen Evenden, who was courteous and professional. She showed me the car, and although second hand (2019 registration), it looked new - in showroom condition, with a relatively low mileage of 32,000.

Rain was pouring down during the test drive, but the car handled well. I had taken a Renault Captur for a test drive nearer to home, but I preferred the power of the diesel engine compared to the smaller petrol engine of before.

Besides, my wife and I are now young retirees. We spend a lot of time on longer journeys, travelling motorways and 'A' roads to see family members. So it's the most economical option too, And being Ulez friendly it's even good for the environment.

Karen adeptly answered my questions in the car and back in the showroom. She systematically went through the deal, which included part exchange. A few days later I was back to take possession.

I thoroughly enjoyed driving my new vehicle back to Yeovil, putting it through it's paces and testing out as many gadgets as I could!

My wife has also enjoyed driving the Captur and found it to be responsive. She thought it was one of those cars where you find yourself driving more quickly than you realise, because the engine is so willing.

Within a couple of weeks I had driven on motorways and in dense London traffic and the Captur served me well.

I decided I didn't want a couple of additional warranties I'd taken out at the point of sale. But these came with a cooling off period and I received a full refund through the efficient Karen.

But I am certainly keeping the car!

I had an exceptional experience with Dani McLean, Sales Agent at Vertu Renault Exeter. From the very first contact, Dani proved to be extremely professional, friendly, and attentive to all my needs. She patiently guided me throughout the entire purchase process, explaining every detail clearly and transparently.

What I appreciated most was the way she listened to my requirements and managed to recommend exactly the right car for me. She demonstrated not only solid knowledge of Renault products but also a genuine willingness to help me make the best choice.

The whole process was smooth, quick, and stress-free, and Dani’s support made all the difference. Thanks to her, I now have the car I wanted and I am delighted with such a positive buying experience, which I will confidently recommend to others.

I sincerely thank Dani McLean for her dedication, professionalism, and kindness. She is a true example of excellence in sales and a great asset to the Vertu Renault Exeter team.

From my 1st visit to the collection of my new renault Andre' was very helpful and knowledgeable.
Always polite and never in a hurry.
The only slight disappointment was that the car was not fully charged as per earlier agreed.
This was down to a problem with chargers on site and I have been offered a full charge at a later date

We would like to say what a pleasure it was to deal with Dani at Renault Exeter where we bought our new Captur. Dani was pleasant and efficient without being pushy. She dealt with one small problem we had very quickly keeping us in the picture all the way. Thank you Dani you are a real asset to Renault Exeter. Keep up the good work.

Clear and helpful information about the vehicle and the process of purchase. Excellent guidance and info on the test drive. Our salesperson, Will, was upbeat, but not pushy, engaging but not insipid. Great! Despite some last-minute glitches (with regard to the vehicle itself), all was resolved efficiently and we drove away happy customers in our new Toyota.

Very happy with Vertu Exeter especially Samantha Dodd who looked after us for the purchase of my Renault5 Techno. Nothing was too much trouble for Sam and she made the whole experience so much easier!
And I love my car!

Disappointed that the guaranteed trade in figure was not honoured. Didn’t find the small print that says your vehicle had to be worth £5000 or more to get the extra £500. When trying to pitch my vehicle I had to click on one that said partial service history when it had full. Matt was pleasant to deal with but I was mindful that he was “learning the ropes”. Surprised to see a reminder about first service from Vertu when I knew it was serviced in July. Hopefully it was reset so that the service light doesn’t come on at the end of September. Dissappointed that the insurance company valued the vehicle at £1000 less but overall happy with the car which is a lot of car for the year and age.

Great service from Tilly, we felt no pressure and was a great experience

Over a month and still not received £99 deposit back, website says reserve for £99 and if you don't purchase we will give your deposit back, simply not true!!!! Took £99 from my account on July 9th 2025 and still waiting. I would not recommend this company