Everyone we met at the dealership was friendly and polite. It felt that the sale of a Value Car was as important as a new model. David was very helpful and explained the stages of the sale and choic... See more
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This is the second Austral I've bought from vertu Renault York, this is due to the Austral being an amazing car and Jack foster being a dedicated sales man. Nothing is too much trouble he will go the... See more
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Jessica Bright Senior Sales Executive was my contact at the dealership and from the moment I sat down to discuss purchasing a Renault 5 EV, she put me at my ease. She was friendly, knowledgeable an... See more
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Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were... See more
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Company details
About Vertu Motors - Renault York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, United Kingdom
- 0344 659 6044
4.6
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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A positive experience.
Everyone we met at the dealership was friendly and polite. It felt that the sale of a Value Car was as important as a new model.
David was very helpful and explained the stages of the sale and choices available clearly; answering any questions we asked.
Overall we had a very positive experience and would recommend Vertu to others.
September 23, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Ness,
Thank you for your wonderful review. We're delighted to hear that everyone you met at the dealership was friendly, polite and welcoming throughout your visit.
It's great to know that David took the time to explain each stage of the process clearly, answer your questions and help you feel informed about the options available. We're especially pleased that you felt your purchase was treated with the same importance and care as any other vehicle.
Thank you for your recommendation and for taking the time to share your positive experience.
Kind regards,
Dean
Matt was very helpful and professional
Matt guided us through the process and gave us the time to make our choices without pressure. The trade in offer was very fair.
The hand over of the car was rather good and fun which made it a special moment. So far after sales also good.
September 17, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your wonderful review. We're delighted to hear that Matt guided you through the process with plenty of time to make the right decision, without any pressure. It's great to know that you were pleased with the part exchange offer and that the handover made collecting your new car a fun and memorable experience.
We're also pleased to hear that the aftersales support has been just as positive. Thank you for your kind feedback, and we hope you continue to enjoy your new car.
Kind regards,
Matthew
Great staff nothing is too much trouble, coffee is brill.
This is the second Austral I've bought from vertu Renault York, this is due to the Austral being an amazing car and Jack foster being a dedicated sales man. Nothing is too much trouble he will go the extra mile to ensure you have the best experience possible while purchasing your car.
September 12, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your fantastic review and for choosing Vertu Renault York again. We're delighted to hear that you're enjoying your second Austral and that Jack provided such a dedicated and supportive experience. It's wonderful to know he went the extra mile to ensure everything went smoothly and that you felt well looked after throughout your purchase.
Many thanks,
Chloe
Brilliant service from a knowledgeable team
Brilliant service from a charming salesman who was very knowledgeable as to the workings of the Renault and was able to explain and demonstrate all the queries asked.
September 9, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your wonderful review.
We are delighted to hear that you received such brilliant service and that our Sales Executive provided a knowledgeable and informative experience throughout your purchase. It's fantastic to know that all of your questions were answered clearly and that the features and workings of your Renault were explained and demonstrated so thoroughly.
Providing friendly, professional, and expert guidance is exactly what we strive for, so we're pleased that your experience was such a positive one.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy every mile in your new Renault.
Kind regards,
Keith
Efficient
Efficient, and enthusiastic service.
The order processed in the minimum of time with no problems relating to Vertu - just my PX died during the process.
August 29, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mr Kershaw,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received efficient and enthusiastic service from the team at Vertu Renault York.
It’s great to know that your order was processed quickly and smoothly, and we appreciate your understanding regarding the unexpected issue with your part exchange vehicle. We’re pleased that the team were able to keep everything on track and help make the experience as straightforward as possible.
Your kind feedback means a great deal to us, and we’re so pleased you had a positive experience with the dealership.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
The whole experience of buying my car…
The whole experience of buying my car from Vertu and the part exchange process was seamless and the person who dealt with me 'Jack' was excellent at explaining everything, I would recommend Vertu to anyone interested in a new or used car, fantastic service all round, really transparent and absolutely no pressure, thank you!
July 24, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Paul,
Thank you for your fantastic feedback, it’s great to hear the whole process, including your part exchange, was seamless from start to finish. We’re pleased Jack explained everything clearly and made the experience transparent and pressure-free. We really appreciate your recommendation.
Kind regards,
Dean
The Best Car purchasing experience I have ever had
Jessica Bright Senior Sales Executive was my contact at the dealership and from the moment I sat down to discuss purchasing a Renault 5 EV, she put me at my ease. She was friendly, knowledgeable and talked me through the options and answered any questions openly.
I didn’t feel under any pressure and ultimately felt I had made the correct purchase decisions and received a good deal on my part exchange vehicle.
It was the most pleasurable car purchase experience I have ever had.
Jessica kept in touch throughout the process and the delivery handover was a pleasure.
June 15, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for sharing your experience. It’s great to hear Jessica made everything clear, friendly and pressure‑free, and that the whole process — right through to delivery — was a pleasure.
Many thanks,
Chloe
Terrible
Review: Vertu York
I visited Vertu York and as soon as I walked in, no staff greeted me at all. I checked over the car — it wasn’t even clean, there was dirt all over the pedals, and the engine bay under the bonnet was filthy too. I spoke to Calum, who told me this was “normal” and they don’t clean cars beforehand. After arguing my point, they eventually agreed to clean it, though I was annoyed they claimed it would take a whole week to do.
Later I discovered the parcel shelf was missing, plus there were faults with the suspension arms. Again I spoke to Calum — he refused to help or cover repairs, even though I had a 3‑month warranty. I left a review, and Steven eventually called to say he’d honour the warranty, fix the suspension and send me a replacement parcel shelf.
Since then I’ve sent emails and phoned several times — still no parcel shelf, no update, and no call‑back from Steven. The communication is absolutely terrible and the whole service was very poor from start to finish. I wouldn’t recommend them.
May 7, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good Morning Mr Saj,
I am sorry to read about your experience with Renault Dacia York. I will look into your concerns and reach out to discuss further
Kind regards,
Richard Smith
General Manager
Nothing but positive due to Jess.
From our initial visit to collection, our experience was positive.
Jess was knowledgable, polite, friendly and importantly just aimed to meet our needs with valued advice!
June 25, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hello Neil,
Thank you for your great review! We’re delighted to hear you had such a positive experience from start to finish.
It’s fantastic to know Jess provided knowledgeable, friendly service and focused on meeting your needs – we’ll be sure to pass on your kind words.
Kind regards,
Kerry
Great experience with York Vertu
Great experience with York Vertu - especially Jessica who was great throughout with initial information and then updates on the cars progress. Brilliant!
June 16, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Julien,
Thank you for your great feedback, it’s fantastic to hear you had such a positive experience and that Jessica kept you well informed throughout.
Kind regards,
Dean
Good experience
Friendly atmosphere. Salespeople were informative but not pushy.
I needed an extended test drive to see if the car would go in my small garage - that was no problem. I received willing help on some form filling. The MAnager came over at the end to see if I had been happy with everything. The whole process was pleasant from start to finish.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your lovely feedback. We’re delighted to hear you enjoyed the friendly, relaxed atmosphere and that the team provided informative, pressure-free support throughout.
It’s great to know your extended test drive and additional help with paperwork were accommodated, and that the manager’s check-in added to your experience. We’re pleased everything was smooth and enjoyable from start to finish.
Kind regards,
Matthew
Great customer service at Vertu Renault…
Great customer service at Vertu Renault York. Saw car online and enquired. Very prompt response. Went to view car and salesman Jack was very helpful, not pushy at all and gave me a great deal on my trade in which clinched the deal. Everything was explained so clearly and patiently, even when I picked my new car up and didn't quite understand all the technology! I felt really confident that I made the right decision. Well done Jack you are a credit to Vertu.
June 5, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us at Vertu Renault York. It’s great to know that your enquiry was handled promptly and that Jack provided you with helpful, clear and pressure-free support throughout your journey.
We’re especially pleased that you felt confident in your decision and that everything—from your part exchange to the handover—was explained thoroughly, even when getting to grips with the technology. I’ll be sure to pass on your kind words to Jack; he’ll be delighted to hear them.
Enjoy your new car, and we hope to welcome you back again in the future.
Kind regards,
Matthew
A return to Renault
Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were realistic on timings and any additional cost incurred so there were no surprises. A good buying experience
May 29, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Jessica took the time to understand your needs and supported you with genuine care (and a bit of humour) throughout the process. We’re also really pleased that the team kept everything clear and transparent, ensuring the vehicle, timings and costs were exactly as expected. It’s great to know the whole experience felt smooth and straightforward for you.
Many thanks,
Chloe
The process for the purchase of my new…
The process for the purchase of my new Renault from Vertu Motors in York was trouble free. The salesman, Colby, provided excellent service with comprehensive information being provided, an accurate timeline and helping with a couple of issues that I had. At the time of the handover of the vehicle Colby was fully prepared which made for a quick and easy process.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Bob,
Thank you for your review. It’s great to hear the whole process was trouble free and that Colby provided excellent service, clear information, and a smooth handover experience. We’re pleased everything went so easily for you.
Kind regards,
Dean
Disappointed
We bought a second-hand Volvo from Virtue. We had a couple of issues initially, and to be fair, these were resolved apart from an ongoing problem that we had pointed out at the time of purchase. We also had to pay over half the cost of a new key so that we could have two keys, as the car only came with one.
However, the aftercare has been very disappointing. The car is still within the 3-month warranty period, yet the issue we originally raised has continued to worsen. In hindsight, we probably should have left the car there when we first noticed it.
We had the problem checked by our local Volvo dealer, who confirmed it is a known issue with Volvo vehicles. Normally, Volvo may offer a goodwill repair for this type of fault, particularly as the car has a full Volvo service history and has covered less than 30,000 miles. Unfortunately, Volvo declined to help because the car was purchased through Virtue rather than directly from a Volvo dealership.
Had we bought the car directly from Volvo, we would also have received a 12-month warranty instead of just 3 months. Overall, we are very disappointed that Virtue seem unwilling to help with a known and worsening issue.
Lesson learned: buying directly from the main dealership may cost more, but the aftercare and warranty support are likely to be much better.
March 26, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPB2005 Kind regards, Dawn
Great service and communication Jess…
Great service and communication Jess who is the mobility expert was lovely and made the whole process easy and straightforward answered all of our queries and got back to us when needed overall great experience happy customer.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Melissa
Thank you for your lovely feedback. We're delighted to hear that you received great service and communication throughout your experience. It’s wonderful to know that Jess, our Motability expert, made the whole process easy and straightforward, answering all your queries and keeping in touch when needed.
We’re so pleased you had such a positive experience — your kind words are truly appreciated.
Kind regards
Dawn
An order with special attention
After taking on the order from another dealer that failed to deliver, they took the time to understand my situation and needs and did all they could to make the experience as smooth as possible without delays.
Jack was especially helpful giving my order the special attention it required.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Lloyd,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Renault York.
We’re especially pleased that the team were able to step in and support you after your previous experience elsewhere, taking the time to understand your situation and ensure everything progressed as smoothly as possible. Your kind words about Jack are greatly appreciated — his dedication and attention to detail clearly made a real difference, and he’ll be thrilled to hear your feedback.
Thank you again for choosing Vertu Motors, and we’re so glad we could help turn things around for you.
Kind regards,
Liza.
Jess was great
May 13, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for sharing your feedback. It’s lovely to hear that Jess made such a positive impression — simple, genuine praise like this really speaks volumes about the service she provided. She’ll be delighted to know her support stood out.
Many thanks,
Chloe
New car purchase
I placed the order for my new car over the telephone and Colby and the finance manager went above and beyond to ensure that I got the car that I wanted at the price that I wanted. Even on his day off Colby made sure that all of the necessary paperwork and checks were in place to enable me to collect my car on the day I had requested. Thanks Colby, you are a credit to Vertu Motors.
May 7, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Sarah
Thank you for your fantastic feedback. We're delighted to hear that ordering your new car over the telephone was such a positive experience. It’s wonderful to know that Colby and the Finance Manager went above and beyond to ensure you got exactly the car you wanted at the right price.
We’re especially pleased to hear that Colby continued to support you even on his day off to make sure everything was in place for your collection — that level of dedication really makes a difference. Your kind words about him being a credit to Vertu Motors will mean a great deal.
Thank you again for choosing us, and we hope you enjoy every mile in your new car.
Kind regards
Dawn
Excellent experience
Excellent experience! Jack Foster was very helpful in finding me the perfect car, he wasn’t pushy, he showed me a variety of options and was very honest with which car would be the best option to go for, very quick with responses to emails even on his day off! Nothing was too much trouble. Would definitely recommend vertu Renault York.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mel,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that you had such an excellent experience at Vertu Renault York.
It’s wonderful to know that Jack took the time to understand what you were looking for, showed you a range of options, and offered honest advice to help you choose the car that best suited your needs — all without any pressure. His quick communication, even on his day off, and willingness to go above and beyond really highlight the level of care we aim to provide, and he’ll be thrilled to read your kind words.
Thank you again for your recommendation and for choosing Vertu Motors. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
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