Vertu Motors - Renault York Reviews 

63
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TrustScore 4.5 out of 5

4.6

Clifton Moor Gate, YO30 4WR York, North Yorkshire, GB

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Rated 5 out of 5 stars

Everyone we met at the dealership was friendly and polite. It felt that the sale of a Value Car was as important as a new model. David was very helpful and explained the stages of the sale and choic... See more

Company replied

Rated 5 out of 5 stars

This is the second Austral I've bought from vertu Renault York, this is due to the Austral being an amazing car and Jack foster being a dedicated sales man. Nothing is too much trouble he will go the... See more

Company replied

Rated 5 out of 5 stars

Jessica Bright Senior Sales Executive was my contact at the dealership and from the moment I sat down to discuss purchasing a Renault 5 EV, she put me at my ease. She was friendly, knowledgeable an... See more

Company replied

Rated 5 out of 5 stars

Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Renault York

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Clifton Moor Gate, YO30 4WR, York, North Yorkshire, United Kingdom

  • 0344 659 6044

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(63)

13,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service when buying my car

Great service when buying my car - not pushy and answered all my questions. professional service from all the team

July 3, 2025
Unprompted review
Vertu Motors  - Renault York logo

Reply from Vertu Motors - Renault York

Good afternoon Richard. Thank you for taking the time to leave a review regarding your experience with our salesTeam at Vertu Motors Renault York, We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Keith

Rated 2 out of 5 stars

caution pressure sales

It’s a while since a car dealer tried to sell me something I didn’t need but here we are again
I took my wife’s 2 year old car in for a service to be told it needed two tyres and a brake fluid change and possible tracking

The two tyres in question had 2.8 mm at worst nearly perfectly evenly worn across both tyres with a tiny bit of wear on the inside edge, when I asked if they was illegal and did they really need changing urgently the answer was no
When I asked if the brake fluid was a warranty issue I was told no it was caused by moisture in the air
I run a 16year old Renault master as well and I’ve owned it 10years and the brake fluid is fine and just passed an mot with no advisory’s
So again I asked is it dangerous or likely to fail the answer was no
Then a lady mention it would be changed for free on the next service

I just wonder if this was an old couple if they would have just gone ahead and had all the work done for no real reason

July 11, 2025
Unprompted review
Vertu Motors  - Renault York logo

Reply from Vertu Motors - Renault York

Thank you for taking the time to leave a review regarding your experience with Vertu Motors Renault York. We are sorry to hear your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Chloe

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