Everyone we met at the dealership was friendly and polite. It felt that the sale of a Value Car was as important as a new model. David was very helpful and explained the stages of the sale and choic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second Austral I've bought from vertu Renault York, this is due to the Austral being an amazing car and Jack foster being a dedicated sales man. Nothing is too much trouble he will go the... See more
Company replied
Jessica Bright Senior Sales Executive was my contact at the dealership and from the moment I sat down to discuss purchasing a Renault 5 EV, she put me at my ease. She was friendly, knowledgeable an... See more
Company replied
Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were... See more
Company replied
Company details
About Vertu Motors - Renault York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, United Kingdom
- 0344 659 6044
4.6
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process from start to finish was a pleasant process
The process from start to finish was seamless, staff were more than helpful making it a painless process would definitely recommend Reanult Vertu York 5 star service 👌🏼
May 5, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mark,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Renault York was seamless from start to finish.
It’s great to know that the team were more than helpful and made the whole process easy and painless for you. Your recommendation really means a lot to everyone at the dealership.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
From first entering the dealership to…
From first entering the dealership to finally picking up my new car everything run very smoothly Jess the sales lady for Motability was absolutely wonderful. Nothing was too much trouble. She explained everything and on the handover she went through everything in the car. This is my first experience there and it certainly won’t be my last absolute wonderful.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mr Holdsworth,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Renault York was so smooth and enjoyable from start to finish.
It’s fantastic to know that Jess looked after you so well during your Motability journey. Her willingness to go above and beyond, clearly explain everything, and carefully guide you through the handover of your new car is exactly the level of service we strive to provide. She’ll be thrilled to receive your kind feedback.
We’re especially pleased to hear that this being your first experience with us has left such a positive impression — knowing that it won’t be your last truly means a lot to the whole team.
Thank you again for choosing Vertu Motors. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Cracking deal on used car at Vertu
Spotted a used Renault Symbioz at Vertu at York. After working out a good deal with Matt and help from Mark we are now the proud owners of the advertised car and over the moon with it, being a quality and comfortable vehicle. We send our thanks to the team at Vertu for sorting out the sale and p/x of our trade in car. 5stars for customer service and highly recommended.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Dear Keith,
Thank you very much for taking the time to leave such a positive 5‑star review. We’re delighted to hear that you’re over the moon with your Renault Symbioz and that it’s proving to be a quality and comfortable vehicle.
Your kind comments about Matt and Mark are greatly appreciated. It’s wonderful to know that they were able to work with you to secure a great deal and make the sales and part‑exchange process run smoothly. Feedback like yours really highlights the level of customer service the team at Vertu Renault York strive to deliver.
Thank you again for your recommendation — it truly means a lot to us. We wish you many happy miles in your new car.
Kind regards,
Liza
Vertu Renault York
We met Jess a sales executive who dealt with our purchase. she was knowledgeable, polite and professional.
The whole process was explained in detail and seamless.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good morning Stephen,
Thank you for your review. I’m pleased to hear that Jess supported you so well throughout your purchase, coming across as knowledgeable, polite and professional. It’s great to know the whole process was clearly explained and felt seamless from start to finish.
Kind regards,
Dean
Smooth and efficient sale
Smooth and efficient sale. No hassle and a very agreeable salesman, Marcus.
I would recommend Vertu Renault in York.
April 22, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Dear Janet,
Thank you for taking the time to leave your feedback. We’re delighted to hear that your experience with Vertu Renault York was smooth, efficient and hassle‑free.
Your kind comments about Marcus being agreeable and supportive throughout the process are very much appreciated and will be shared with him and the team. Thank you for your recommendation — it really does mean a great deal to us.
Kind regards,
Liza
Marcus was very good and provided an…
Marcus was very good and provided an excellent experience
April 21, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Dear Ian,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Marcus provided an excellent experience during your visit.
Your kind comments are very much appreciated and will be shared with Marcus and the team at Renault York. Thank you again for choosing us.
Kind regards,
Liza
Smooth seamless purchase
Smooth seamless purchase - Marcus made the whole experience very easy and stress free.
April 10, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your feedback. We’re delighted to hear your purchase was smooth and seamless, and that Marcus made the whole experience easy and stress free. Your comments are truly appreciated.
Many thanks,
Chloe
A seamless car buying experience
Marcus made the car buying process a pleasure and Vertu York had just the car we wanted in stock. They were flexible and helpful with organising accessory fitting, part exchange and collection and they will be our first port of call when we are ready to change vehicle next time.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking the time to share your experience with us. We’re delighted to hear that Marcus made the car buying process such a pleasure and that we had exactly the right vehicle available for you. It’s great to know the team were flexible and helpful with accessories, part exchange and collection. Your kind words mean a lot to us, and we look forward to welcoming you back when it’s time to change your vehicle.
Kind regards,
Keith
Exceptional.
Very professional, efficient and pleasant experience with Jack Foster, Sales Exec
March 24, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your great feedback. We’re delighted to hear that you had a professional, efficient, and pleasant experience with Jack Foster. Delivering excellent customer service is something we take pride in, and it’s wonderful to know Jack made such a positive impression.
Kind regards,
Keith
Jess at Vertu at Renault York was so…
Jess at Vertu at Renault York was so friendly, not pushy, very knowledgeable and made the whole car buying process so easy and smooth!!
March 21, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good morning Nicola,
Thank you for sharing your feedback. It’s great to hear that Jess made the whole process feel so easy and smooth for you. Her friendly, knowledgeable approach — without ever being pushy — really does make a difference when buying a car.
I’m glad the experience at Renault York was such a positive one for you.
Kind regards,
Dean
Altogether a very quick and easy process. Highly recommend.
The whole process was very quick and easy. I went through Autotrader and saw the car I wanted straight away. I must recommend Marcus at York Clifton Moor. He went above and beyond to get me my car. The car is absolutely stunning and I’m very impressed with the service.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mrs Sykes,
Thank you for the wonderful 5‑star review. It’s great to hear how quick and easy the whole process felt for you, and that you found the perfect car straight away through AutoTrader. Marcus at York Clifton Moor will be thrilled with your comments — going above and beyond is exactly what he aims for.
Enjoy your stunning new car, and thank you again for the lovely feedback.
Kind regards,
Kerry
Exceptional service!
Marcus & Steve have been brilliant throughout my car purchase couldn’t recommend them enough, thank you for everything ☺️
March 19, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Fiona,
Thank you for your lovely feedback. I’m really pleased to hear Marcus and Steve were so brilliant throughout your purchase. It’s great to know they made the experience so positive for you.
Kind regards,
Dean
Excellent service from start to finish!!
Excellent service from start to finish!! Matt at Vertu Renault York made my purchase of a new Renault 5 very easy and stress free. A highly recommended dealership if you are looking to purchase a Renault or Dacia.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you, Lawrence, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that you received fantastic service from start to finish at Vertu Renault York. It’s wonderful to know that Matt made the purchase of your new Renault 5 easy and completely stress‑free. Your high recommendation means a great deal to the team, and we’re thrilled that your experience was so positive.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Reply from Vertu Motors - Renault York
Good afternoon Mrs Roberts,
Thank you for sharing your feedback. It’s lovely to hear you received excellent, personable customer service during your visit to Renault York — that warm, tailored approach is exactly what we aim to deliver.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Renault 5 Purchase March 2026
Jack has provided excellent service from when we first placed the order right through to a very comprehensive handover.
March 6, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good morning Will,
Thank you for your review. I’m really pleased to hear that Jack provided excellent service from the moment you placed your order right through to a clear and comprehensive handover. It’s great to know you felt well supported throughout the whole process.
Kind regards,
Dean
Down to Earth Sales.
Such a helpful and 'down- to- earth' salesperson (Jessica) who was very knowledgeable and explained everything in 'Plain English'. No hard sell - just honest information.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking the time to share your feedback. I’m really pleased to hear that Jessica made such a positive impression. Her down‑to‑earth approach, clear explanations, and strong product knowledge are qualities she prides herself on, and it’s great to know these helped make your experience so straightforward.
We’re also glad that you appreciated the honest, no‑pressure approach — it’s exactly how we believe car buying should feel.
Kind regards,
Matthew
Friendly and personal service
We were looked after right from the initial online response to an ad. Matt Holmes arranged an appointment for us to visit the York dealership and view/try any model. We were interested in a Symbioz and he found just what we wanted in the colour and trim and just 18 months old. So far so good!
March 5, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mrs Aldous,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that you were well looked after from your very first online enquiry. It’s great to know that Matt arranged everything smoothly for your visit to the York dealership and helped you find the perfect Symbioz in the exact colour and trim you were looking for.
We really appreciate your feedback and are so pleased that your experience has been so positive so far. We’ll be sure to pass your kind words on to Matt and the team.
Kind regards,
Liza
Vertu Renault York
Vertu Renault York. Having purchased a car from them I found the service team to be rude and unhelpful. Book my car in for a service dropped In at 8am, at 3:15pm the vehicle was still untouched and parked where I left it. No reason given unhelpful in offering explanation as needed car to collect kids from school which they knew. So collected my car and booked it in at a more reliable and helpful garage. Well done Vertu! Wont be using or recommending to friends / colleagues.
March 3, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MJ0403 Kind regards, Liza.
From walking into the showroom to…
From walking into the showroom to collecting our new Renault 4 the experience was wonderful. Jess and the team were friendly, informative, knowledgeable and extremely helpful. Would not hesitate to recommend. Thank you.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Margaret,
Thank you for your wonderful 5‑star review. We’re delighted to hear that your experience at Renault York was exceptional from your first visit to collecting your new Renault 4. It’s fantastic to know that Jess and the team were friendly, knowledgeable, and so helpful throughout the process.
We really appreciate your recommendation and hope you enjoy every moment in your new car.
Kind regards,
Liza
Reply from Vertu Motors - Renault York
Hi Nigel,
Thank you for your excellent 5‑star review! We’re really pleased to hear that you received excellent customer service at Renault York. Your feedback is greatly appreciated.
Kind regards,
Liza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.