Jessica Bright Senior Sales Executive was my contact at the dealership and from the moment I sat down to discuss purchasing a Renault 5 EV, she put me at my ease. She was friendly, knowledgeable an... See more
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Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were... See more
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Excellent experience! Jack Foster was very helpful in finding me the perfect car, he wasn’t pushy, he showed me a variety of options and was very honest with which car would be the best option to go f... See more
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From first entering the dealership to finally picking up my new car everything run very smoothly Jess the sales lady for Motability was absolutely wonderful. Nothing was too much trouble. She explaine... See more
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Company details
About Vertu Motors - Renault York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, United Kingdom
- 0344 659 6044
4.5
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Marcus was very good and provided an…
Marcus was very good and provided an excellent experience
April 21, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Dear Ian,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Marcus provided an excellent experience during your visit.
Your kind comments are very much appreciated and will be shared with Marcus and the team at Renault York. Thank you again for choosing us.
Kind regards,
Liza
Smooth seamless purchase
Smooth seamless purchase - Marcus made the whole experience very easy and stress free.
April 10, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your feedback. We’re delighted to hear your purchase was smooth and seamless, and that Marcus made the whole experience easy and stress free. Your comments are truly appreciated.
Many thanks,
Chloe
A seamless car buying experience
Marcus made the car buying process a pleasure and Vertu York had just the car we wanted in stock. They were flexible and helpful with organising accessory fitting, part exchange and collection and they will be our first port of call when we are ready to change vehicle next time.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking the time to share your experience with us. We’re delighted to hear that Marcus made the car buying process such a pleasure and that we had exactly the right vehicle available for you. It’s great to know the team were flexible and helpful with accessories, part exchange and collection. Your kind words mean a lot to us, and we look forward to welcoming you back when it’s time to change your vehicle.
Kind regards,
Keith
Exceptional.
Very professional, efficient and pleasant experience with Jack Foster, Sales Exec
March 24, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your great feedback. We’re delighted to hear that you had a professional, efficient, and pleasant experience with Jack Foster. Delivering excellent customer service is something we take pride in, and it’s wonderful to know Jack made such a positive impression.
Kind regards,
Keith
Jess at Vertu at Renault York was so…
Jess at Vertu at Renault York was so friendly, not pushy, very knowledgeable and made the whole car buying process so easy and smooth!!
March 21, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good morning Nicola,
Thank you for sharing your feedback. It’s great to hear that Jess made the whole process feel so easy and smooth for you. Her friendly, knowledgeable approach — without ever being pushy — really does make a difference when buying a car.
I’m glad the experience at Renault York was such a positive one for you.
Kind regards,
Dean
Altogether a very quick and easy process. Highly recommend.
The whole process was very quick and easy. I went through Autotrader and saw the car I wanted straight away. I must recommend Marcus at York Clifton Moor. He went above and beyond to get me my car. The car is absolutely stunning and I’m very impressed with the service.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mrs Sykes,
Thank you for the wonderful 5‑star review. It’s great to hear how quick and easy the whole process felt for you, and that you found the perfect car straight away through AutoTrader. Marcus at York Clifton Moor will be thrilled with your comments — going above and beyond is exactly what he aims for.
Enjoy your stunning new car, and thank you again for the lovely feedback.
Kind regards,
Kerry
Exceptional service!
Marcus & Steve have been brilliant throughout my car purchase couldn’t recommend them enough, thank you for everything ☺️
March 19, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Fiona,
Thank you for your lovely feedback. I’m really pleased to hear Marcus and Steve were so brilliant throughout your purchase. It’s great to know they made the experience so positive for you.
Kind regards,
Dean
Excellent service from start to finish!!
Excellent service from start to finish!! Matt at Vertu Renault York made my purchase of a new Renault 5 very easy and stress free. A highly recommended dealership if you are looking to purchase a Renault or Dacia.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you, Lawrence, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that you received fantastic service from start to finish at Vertu Renault York. It’s wonderful to know that Matt made the purchase of your new Renault 5 easy and completely stress‑free. Your high recommendation means a great deal to the team, and we’re thrilled that your experience was so positive.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Reply from Vertu Motors - Renault York
Good afternoon Mrs Roberts,
Thank you for sharing your feedback. It’s lovely to hear you received excellent, personable customer service during your visit to Renault York — that warm, tailored approach is exactly what we aim to deliver.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Renault 5 Purchase March 2026
Jack has provided excellent service from when we first placed the order right through to a very comprehensive handover.
March 6, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good morning Will,
Thank you for your review. I’m really pleased to hear that Jack provided excellent service from the moment you placed your order right through to a clear and comprehensive handover. It’s great to know you felt well supported throughout the whole process.
Kind regards,
Dean
Down to Earth Sales.
Such a helpful and 'down- to- earth' salesperson (Jessica) who was very knowledgeable and explained everything in 'Plain English'. No hard sell - just honest information.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking the time to share your feedback. I’m really pleased to hear that Jessica made such a positive impression. Her down‑to‑earth approach, clear explanations, and strong product knowledge are qualities she prides herself on, and it’s great to know these helped make your experience so straightforward.
We’re also glad that you appreciated the honest, no‑pressure approach — it’s exactly how we believe car buying should feel.
Kind regards,
Matthew
Friendly and personal service
We were looked after right from the initial online response to an ad. Matt Holmes arranged an appointment for us to visit the York dealership and view/try any model. We were interested in a Symbioz and he found just what we wanted in the colour and trim and just 18 months old. So far so good!
March 5, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Mrs Aldous,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that you were well looked after from your very first online enquiry. It’s great to know that Matt arranged everything smoothly for your visit to the York dealership and helped you find the perfect Symbioz in the exact colour and trim you were looking for.
We really appreciate your feedback and are so pleased that your experience has been so positive so far. We’ll be sure to pass your kind words on to Matt and the team.
Kind regards,
Liza
Vertu Renault York
Vertu Renault York. Having purchased a car from them I found the service team to be rude and unhelpful. Book my car in for a service dropped In at 8am, at 3:15pm the vehicle was still untouched and parked where I left it. No reason given unhelpful in offering explanation as needed car to collect kids from school which they knew. So collected my car and booked it in at a more reliable and helpful garage. Well done Vertu! Wont be using or recommending to friends / colleagues.
March 3, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MJ0403 Kind regards, Liza.
From walking into the showroom to…
From walking into the showroom to collecting our new Renault 4 the experience was wonderful. Jess and the team were friendly, informative, knowledgeable and extremely helpful. Would not hesitate to recommend. Thank you.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Margaret,
Thank you for your wonderful 5‑star review. We’re delighted to hear that your experience at Renault York was exceptional from your first visit to collecting your new Renault 4. It’s fantastic to know that Jess and the team were friendly, knowledgeable, and so helpful throughout the process.
We really appreciate your recommendation and hope you enjoy every moment in your new car.
Kind regards,
Liza
Reply from Vertu Motors - Renault York
Hi Nigel,
Thank you for your excellent 5‑star review! We’re really pleased to hear that you received excellent customer service at Renault York. Your feedback is greatly appreciated.
Kind regards,
Liza
Great experience & service from Marcus
Great experience & service from Marcus! Great car! Couldn’t ask for more
February 20, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for the great feedback. I’m really pleased to hear Marcus gave you an excellent experience and that you’re loving the car. Couldn’t ask for more indeed!
Kind regards, Keith
First time buying a car from dealership
Marcus who help me find the car that I really wanted at the price I could afford was the most help person I could of asked for. He was really friendly and made sure that I was happy with everything I wanted from my new car
February 20, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your lovely feedback. We’re delighted to hear that Marcus helped you find the perfect car at a price that worked for you. His friendly approach and commitment to making sure you were happy with every detail really shine through in your comments.
Many thanks,
Chloe
A great experience
Very friendly and helpful staff, not pushy at all and nothing was too much trouble.
Matt was great, from test driving the car to collecting it he kept us informed about everything. The whole process was easy and hassle free. Would recommend.
January 31, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your lovely review. We’re really pleased to hear that Matt made the whole process easy and hassle‑free, keeping you well informed from test drive to collection. It’s great to know the team were friendly, helpful, and never pushy. We really appreciate your recommendation.
Kind regards,
Keith
Vertu Renault York.
I told Vertu what I wanted, on a message from their website (Renault Vertu, York) I absolutely hate cold callers, so I asked for a quote for what I wanted, with the message not to call me, and to put their quote back in e mail. They duly obliged, so I went for a test drive in a Renault 5 Comfort, with salesman Matt Holmes, who, didn’t pressure me at all. I liked the car, although I was considering buying a Kia electric too, which was a bit more money, but, to be fair, a bit bigger car too. We sat down, and did a bit of talking in the dealership. Everything was made simple to do, and the deal was ok for me, a little bit of give n take included, which, after 40 years self employed selling Aggregates, topsoils, sand/gravels, tarmac etc, I know their is a fine line in dealing to stay in business. The deal was good for both of us. The handover was very professional, by Matt, and I’m now in the process of learning all about electric cars, with the knowledge that if I’m stuck on anything about the new car, I can call to get help. This is the 3rd time I think I’ve dealt with Vertu, one new BMW from York, one second hand from Malton Vertu, and now this new Renault. Well pleased at the moment.
Regards, Simon Ashworth
February 1, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Simon,
Thank you for your great review. We’re really pleased that the team respected your preference for email communication and provided a smooth, pressure‑free experience throughout. It’s wonderful to hear Matt made everything clear and straightforward, and that the deal felt fair on both sides.
We’re glad the handover was professional and that you feel supported as you get to know your new electric Renault 5. Your continued trust in Vertu across multiple purchases really means a lot to us.
If you need anything at all, we’re always here to help.
Kind regards,
Dean
Reply from Vertu Motors - Renault York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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