Everyone we met at the dealership was friendly and polite. It felt that the sale of a Value Car was as important as a new model. David was very helpful and explained the stages of the sale and choic... See more
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This is the second Austral I've bought from vertu Renault York, this is due to the Austral being an amazing car and Jack foster being a dedicated sales man. Nothing is too much trouble he will go the... See more
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Jessica Bright Senior Sales Executive was my contact at the dealership and from the moment I sat down to discuss purchasing a Renault 5 EV, she put me at my ease. She was friendly, knowledgeable an... See more
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Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were... See more
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Company details
About Vertu Motors - Renault York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, United Kingdom
- 0344 659 6044
4.6
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience & service from Marcus
Great experience & service from Marcus! Great car! Couldn’t ask for more
February 20, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for the great feedback. I’m really pleased to hear Marcus gave you an excellent experience and that you’re loving the car. Couldn’t ask for more indeed!
Kind regards, Keith
First time buying a car from dealership
Marcus who help me find the car that I really wanted at the price I could afford was the most help person I could of asked for. He was really friendly and made sure that I was happy with everything I wanted from my new car
February 20, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your lovely feedback. We’re delighted to hear that Marcus helped you find the perfect car at a price that worked for you. His friendly approach and commitment to making sure you were happy with every detail really shine through in your comments.
Many thanks,
Chloe
A great experience
Very friendly and helpful staff, not pushy at all and nothing was too much trouble.
Matt was great, from test driving the car to collecting it he kept us informed about everything. The whole process was easy and hassle free. Would recommend.
January 31, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for your lovely review. We’re really pleased to hear that Matt made the whole process easy and hassle‑free, keeping you well informed from test drive to collection. It’s great to know the team were friendly, helpful, and never pushy. We really appreciate your recommendation.
Kind regards,
Keith
Vertu Renault York.
I told Vertu what I wanted, on a message from their website (Renault Vertu, York) I absolutely hate cold callers, so I asked for a quote for what I wanted, with the message not to call me, and to put their quote back in e mail. They duly obliged, so I went for a test drive in a Renault 5 Comfort, with salesman Matt Holmes, who, didn’t pressure me at all. I liked the car, although I was considering buying a Kia electric too, which was a bit more money, but, to be fair, a bit bigger car too. We sat down, and did a bit of talking in the dealership. Everything was made simple to do, and the deal was ok for me, a little bit of give n take included, which, after 40 years self employed selling Aggregates, topsoils, sand/gravels, tarmac etc, I know their is a fine line in dealing to stay in business. The deal was good for both of us. The handover was very professional, by Matt, and I’m now in the process of learning all about electric cars, with the knowledge that if I’m stuck on anything about the new car, I can call to get help. This is the 3rd time I think I’ve dealt with Vertu, one new BMW from York, one second hand from Malton Vertu, and now this new Renault. Well pleased at the moment.
Regards, Simon Ashworth
February 1, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Hi Simon,
Thank you for your great review. We’re really pleased that the team respected your preference for email communication and provided a smooth, pressure‑free experience throughout. It’s wonderful to hear Matt made everything clear and straightforward, and that the deal felt fair on both sides.
We’re glad the handover was professional and that you feel supported as you get to know your new electric Renault 5. Your continued trust in Vertu across multiple purchases really means a lot to us.
If you need anything at all, we’re always here to help.
Kind regards,
Dean
Reply from Vertu Motors - Renault York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
renault megave etech
From start to finish of the part exchange was seamless thanks to the great service supplied by Katie who was a pleasure to deal with, highly recommend Vertu York
January 13, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Robert. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Smooth and straightforward purchase
Jess made the purchase of my new car simple and straightforward and provided all the necessary information on extra products etc. Recommended!
January 8, 2026
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Temu upgrades
Bought a car with advertised AMG upgrades, didn’t receive the upgrades and instead received parts from I can only presume is Temu. After highlighting the issue I was told I could have £500 towards a new set of wheels… Which would buy me another set of wheels from Temu. Winning 🏆
Zero communication over 6 months, lacklustre resolutions, zero car knowledge. They made various promises on the phone but seemed to face plant at the first hurdle.
If I could give zero stars I would, if you purchase a vehicle from them pray that there are no issues as your only hope will be from the Motor Ombudsman.
December 14, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon, Ben. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1B1412 Kind regards, Danielle
Good Experience Buying New Renault Clio
Never thought I would have to buy a new car remotely without even trying it out, but after having our 2014 Clio written off by someone who thought brakes were optional, well, here I am. Decided we wanted another Clio as we never had a major problem with our original, and like the way it handles. Found this Clio using Carwow, and decided it was what we were after. Marcus was extremely helpful and arranged for it to be delivered to us.
November 26, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good morning, Nick. Thank you for taking the time to leave a review regarding your experience with our team at Vertu Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Customer experience is extremely important to us. We hope to see you again in the future. Kind regards Danielle.
New renault captur
Picked up my daughters mobility car today from renault vertu york and from start of process to pick up Jessica Bright the motorbility rep has gone above and beyond with her service . Always kept in touch through email and no problem was an issuie i want to thank jess again for her help .
November 27, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Thank you so much for your kind words! We are so happy to hear that Jessica was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Couldn’t have wished for better service…
Couldn’t have wished for better service from my first enquiry to picking up my new car,
November 26, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
Award winning customer service
Matt H. was fantastic, a real asset to the organisation. From initial query through to bringing the car home he showed excellent communication skills, a genuine interest and care, as well as a down to earth and honest approach. He was respectful and professional at each stage and I’d have no reservations in recommending him to others looking to buy a new car. He represented Vertu Renault York in the best light and I’d be proud to have him work for my organisation.
November 7, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good morning Sarah. Thank you for taking the time to leave a review regarding your experience with Matt in our Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Great service throughout.
Overall a great service, great communication throughout. Marcus guided me through it all and although he wasn’t there on the day to hand the keys over I was greeted by the lovely Katie who was also very helpful. Big thumbs up to Vertu Motors York. Highly recommended.
October 25, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good morning, Michelle. Thank you for taking the time to leave a review regarding your experience with our team at Vertu Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Customer experience is extremely important to us. We hope to see you again in the future. Kind regards Danielle.
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Start to…
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Start to Finish
I recently purchased a vehicle online from Vertu Motors Renault York and considering I was abroad in Australia at the time and urgently needed a car for my son studying in Liverpool, the experience could not have been smoother.
Marcus Ladlow, Sales Executive at Renault York, was exceptional to deal with - responsive, professional, and genuinely helpful. He handled all my queries efficiently, secured the vehicle promptly, and ensured it was prepared and delivered from York to Liverpool without any hassle.
The entire process was seamless from start to finish.
10/10 – Highly recommended.
October 1, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good morning, Samantha. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Marcus and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle
Reply from Vertu Motors - Renault York
Good morning Marcus. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Renault 5
Matt was very helpful got the car much sooner than expected
September 29, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
I dealt with Marcus Ladlow who was…
I dealt with Marcus Ladlow who was helpful, friendly and kept in regular contact during the process. Would definitely use again.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Jamie. Thank you for taking the time to leave a review regarding your experience with our sales Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Chloe
Had a great experience from start to…
Had a great experience from start to finish! Matt at Renault York pulled out all the stops and made the whole process straightforward and hassle-free. Couldn't have asked for better service.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Matt and the team. We hope to see you again soon. Happy motoring, Kerry
No hassle polite professional…
No hassle polite professional experience. Great px price on my car against a new Renault Captur esprit alpine. Matt was very helpful,
very knowledgeable,professional and went the extra mile.
Great team at Renault York.
September 12, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Thank you for taking the time to leave a review regarding your experience with Matt at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
Easy to deal salesman
Easy to deal salesman really helpful sorted deal good price on part ex new car turned as said hand over quickly and professional thanks to Markus
September 12, 2025
Unprompted review
Reply from Vertu Motors - Renault York
Good afternoon Ian. Thank you for taking the time to leave a review regarding your experience with our sales Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Chloe
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