Vertu Motors - Skoda Darlington Reviews 

Great experience from all the team, provided all information and no question was a silly question. It wasn’t just me, interaction with my family when they came in just made it be more comfortable and easy to switch over to my new car.

From start to finish all the staff I spoke to were brilliant. Talked me through everything and were very clear about prices for everything I asked about. Charmaine was in constant contact and the whole thing was extremely simple.

Everything was fine except the Skoda Finance inability to process on-line finance documentation. Not everyone has "smart 'phone" with which to read Q Codes in order to access the finance documentation.
Darlington Skoda staff were professional, helpful and proficient.

Friendly, relaxed no pressure customer service

Mollie and the team were great, planned a test drive and very helpful with all my questions. Not pressured into any additions I didn’t need and left with a great car at a price I was happy with.

Matthew was an absolute pleasure to deal with. Nothing was too much trouble for him. I am in my 50’s and have bought a few cars over the years and this was by far the best experience I have ever had. This is fantastic, professional dealership. I would not hesitate to refer my family and friends to Matthew.

Matt our sales rep was fantastic open communication and really responsive helping us find the perfect car!

We have just took delivery of our 5th Skoda and the staff as always very welcoming especially Michal and Shane gave us great service .
Well done Skoda..and the car superb sportline is a Dream to drive.

Weve just picked up our 5th skoda from the darlington branch , as always my other half and i get 5 star service , its lovely when the staff recognise you on entering the show room , they also give us the best price , ( i think ) . This time we were served by Michal , hes a lovable cheeky chappie , a good asset to this branch , it was nice to see Shane back after a break away . All the staff from sales , serviceing , mechanics are pleasant, helpful , and make ypu feel welcome as nothing is to much bother

Graeme was calm and helpful. Buying a car is surprisingly emotional and he was sensible, pragmatic but importantly warm in how he treated us. The Skoda Vertu in Darlington was great generally. Thank you. 🙏

The team helped me through the entire purchasing process efficiently, professionally and with humour. They were a joy to interact with - Shane, Richard and particularly Mollie, who I was fortunate to meet last weekend when I collected my new car. She's a delight and made the whole buying experience easy, enjoyable and most of all, fun.

fantastic service, smooth, stress free and kept me informed throughout the purchase! would reccomend to anyone! Big shoutout to Matthew for outstanding customer service!

Great staff at Skoda Darlington

Appalling and disgusting services received by sales person and General Manager Rory White. They tried to scam me with my part exchange price which I used the same Vertu website for trade price giving me about £700 less. When i challenged this they both coming with incompetence excuses as i again did another car valuation on the same day while i chatting to the sales person using same Vertu car valuation website and the price was same which i was initially quoted. I dont know why Skoda Darlington offering me £700 less.
Also I emailed General Manager Rory White to contact me to discuss the price for my part exchange. He didn't bother replying and keeps on ignoring me and hiding as he doesn't want to face the challenge. Pathetic Manager

We received a first class service from the first point of contact to when we collected our new car.
A very professional team at Darlington and can wholeheartedly recommend them.

I booked an appointment with this dealership on Thursday 19th of february due to "12v battery protection warning" keep appearing on the app and the dashboard, and also an issue with the sunroof.

When i took the vehicle to the dealership, i was contacted a short time later by a member of staff enquiring about the issues, which i explained, the member of staff i spoke to advised it would take 24 hours to rectify and i would get the vehicle back the following day (Friday) i asked if this was a definite because i live in Durham but work in York and rely on a vehicle and i was entitled to a courtesy car from my leasing company and would need time to arrange this as this was my long weekend in work, the member of staff advised this wouldn't be needed as i would get my vehicle back.

On Friday 20th i received a call around 14:00 from the dealership advising that due to a software issue, i wouldnt be able to get the car back, and i would probably get the car back on Monday or Tuesday the following week, i pointed out my situation with work and the fact i had checked the day before about arranging the courtesy car, and then asked do the dealership have a courtesy car i could use due to being in limbo without a car, the member of staff advised "not really as they need to be booked in advance" (i dont know how that would work when i was given assurances i was getting my car back).

I immediately contacted my leasing company and explained how desperate i was and that i really need a car for the weekend, and if one could not be sourced i would have to use emergency leave from my annual leave allowance. Thankfully Tusker were able to source a courtesy car at very short notice.

I heard nothing else from the Skoda Dealership, i did ring on 2 occasions and got put through to the service department, but was on hold for too long and give up in the end, at this point i went through my leasing company. The first update i received via my leasing company was mid march advising a part was on back order and updates would be provided as and when, i then received a further email on 25/03 advising that a courtesy car was being provided from Skoda through OneMobility. I sent a number of emails to the leasing company between 25th of march and 7th of may chasing the EV courtesy car and the leasing company kept getting told it was on order and they were waiting for a vehicle to become available.

Skoda Darlington advised the leasing company on 16/04 that the part required for my car was being delivered on 30/04 and then the dealership would make the necessary repairs and then return the vehicle to me.

I was then asked on 27/4 by my leasing company if the dealership or OneMobility had been in touch regarding the courtesy car, which they hadnt and advised the leasing company that the last conversation i had with the dealership was on Friday 20th of February over 2 months prior.

I received a further email from the leasing company on 07/05 advising that the part required was now expected within the next 2 weeks, not 30/4 as previously advised by the dealership.

I was contacted by OneMobility on 08/05 advising that a Skoda Enyaq courtesy car had become available and would be delivered to my house on Monday 11th of may. On 11/05 i had not received any email paperwork, or any time slot so at around 11am i contacted the dealership at Sunderland who advised the car was on site and they didnt know why i had been advised of delivery to my home address as they dont do that. I asked if it was alright to collect the car in person which they advised it was. After collecting the car and signing the paperwork i was contacted around 16:00 by a OneMobility member of staff advising he was at the Sunderland dealership and was going to drop a Skoda Kamiq off at my house, i explained i had already picked up an Enyaq courtesy car, he ended the call and then OneMobility themselves rang and asked about the courtesy car, seemingly they didnt know i had an Enyaq and there wasnt any record of me picking it up.

The leasing company also pointed out that the reason it took so long for the dealership to provide a courtesy car was due to the fact the dealership didnt bother to book it for a while after they requested them to.

I finally got my car back on Tuesday 19/05, 12 weeks and 5 days after i dropped my car off for a simple software update. When i did collect my keys i had to ask what the hold up was, and all i was told was that it was a "control unit" issue, which i have no idea what that means.

No one from the dealership has reached out the provide any form of explanation or apology for the extended time the vehicle has been off the road.

Very poor service, any issues in future, i wont be returning to this dealership, i have removed it as my "Trusted" partner.

The leasing company have escalated this as a complaint to Skoda UK.

The salesman who dealt with us (Olly) was excellent, he was pleasant, polite and explained everything in great detail

Very nice people to deal with and a positive experience. Mollie helped us very well through the process and we are extremely happy with our new car.

Great experience from start to finish, staff were great. Extremely satisfied with whole process

Polite, friendly and informative. Well looked after by Mollie.Superb service.at Skoda Darlington