Great experience from start to finish. The level of customer service from skoda darlington is the highest I've ever had when purchasing a new car. Brian our salesman was exceptional and I won't hesita... See more
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Bought my white Vaxhall Mokka from Vertu Skoda Darlington around the 21st July. I wanted to trade in my White Hyundai i10 which was practically brand new. I am a mature women and my Hyundai i10 was an... See more
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Charmaine was absolutely brilliant when I came to pick up my new car. She made sure the process was very smooth and the car was ready as soon as I arrived. I had never driven an automatic before so sh... See more
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Vertu motors Darlington best customer service out there 3rd ŠKODA I’ve got from them 100% recommend Graeme Russell can’t fault very friendly and professional though out the whole process made the proc... See more
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Company details
About Vertu Motors - Skoda Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0344 659 6663
4.7
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent customer service as always
Excellent customer service as always! Thanks Graeme and Richard
November 14, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good morning Jo. Thank you so much for your kind words! We are so happy to hear that Graeme was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great service
Good communication and everything fully explained. I was kept informed at every stage of the sale.
October 22, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
A great company to deal with.
A Superb service from this dealership with staff with a very good product Knowledge. our sales executive Michal Polacek was excellent and will recommend him and the dealership to our friends and family. plus excellent coffee well done Darlington Skoda and thank you.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Driving lessons…..
Charmaine Macdonald at Vertu Darlington was amazing, I was nervous test driving as it was automatic and I’d never driven one, she put me at ease and made the experience so enjoyable and relaxed. Couldn’t have asked for a better person to deal with! Had the car delivered and love it!!
September 27, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Highly competitive price
Highly competitive price, great customer service, quality car 👌
September 26, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Very relaxed no pushing for to buy
Very relaxed no pushing for to buy extra products. They were offered I declined and that was it. Super friendly staff especially mickal They even welcomed my dog along who I must say loved all the kisses and cuddles from all the staff.
September 22, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good afternoon. Thank you so much, Steven, for your fantastic 5-star review! We're thrilled to hear that your experience at Vertu Motors – Skoda Darlington was relaxed and pressure-free. It's great to know our team, especially Mickal, made you feel welcome and respected your choices.
And we absolutely loved having your dog visit too! Creating a friendly, inclusive environment for all our customers (two-legged and four-legged alike!) is what we strive for every day.
Looking forward to welcoming you both back again soon! Kind regards, Kerry
Made buying a car simple
Brian Dod at the Darlington branch is friendly, knowledgeable and easy to get along with. Nothing was too much for him & all of our questions and queries were answered sufficiently.
September 23, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The staff are brilliant
The staff are brilliant. Graeme in particular.
He remembered my preferences and experiences from years ago and did everything he could to provide me with the car I wanted.
I have no hesitation in recommending this dealership to anyone.
September 19, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good morning Caroline. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Graeme and the team. We hope to see you again soon. Happy motoring, Kerry
Great sales team , great vehicle.
Matthew, at Vertu Darlington, was a very friendly and knowledgeable salesman who went the extra mile to make my purchasing experience a pleasure. He kept me informed on the progress of my order and gave me useful advice when needed. The rest of the staff are always friendly and helpful making every visit productive. It was a pleasure doing business with the whole team.
September 18, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Matthew and the team. We hope to see you again soon. Happy motoring, Kerry
Great customer service
Friendly, knowledgeable staff who gave us all the info we needed to make the sale go smoothly and entertained our kids while they were waiting too!
September 16, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
The staff at Nissan Vertu were…fantastic
The staff at Nissan Vertu were brilliant from the moment we walked in, to the test drive and then the purchase of our new car. Paul in the Darlington branch is friendly, welcoming and takes time to explain everything thoroughly and in easy to understand language. No jargon and no complex sales speak. He definitely lives out the ethos of customer service first and made the whole process seamless and relaxing. Thank you very much from a happy customer.
September 12, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you so much for your kind words! We are so happy to hear that Paul and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Thank you Michal.
Michal was very helpful and made me feel like I was getting a good deal. He was excellent in explaining the finance as well as friendly and knowledgeable about the cars.
September 13, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you so much for your kind words! We are so happy to hear that Michal was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Knowledgeable, Professional and Courteous
I recently bought a used (one-year-old) Skoda Karoq from Vertu Motors - Skoda Darlington. Vertu was one of three dealerships whose forecourt I browsed before returning there with a clear idea of two cars that might suit my needs. I was impressed by the service, from my initial inquiry and test drive through to the collection of my chosen car a few days later. I was assisted by Iver, who demonstrated not only a good knowledge of the range but also a professional and courteous attitude throughout.
September 13, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you so much for your kind words! We are so happy to hear that Iver was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fantastic customer service.
September 8, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for taking your time to leave this great review! Kind regards, Selina
Reply from Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Terrible experience
Terrible experience . The team on the floor were not helpful except one who should work somewhere else and away from these people .
Their attitude was beyond low.
Bought a car and lots wrong with it. They said they would book into our local area to be fixed . They lied they hadn't booked in at all . Trying to have the 30 day to laps and we would be left with the car thst is 1 year old and should NOT have these problems . On returning the car they were so rude . Teav3lling many many miles ,, they really should have semt a lorry to pick it up for us after all its their responsibility to sell a car with nothing wrong with it espcially being inly 1 year old . All they were concerned with was getting more money out of us . STAY CLEAR .
What happened to the customer is always right. These people are protected and us good people get mucked about . They will probably take my review down but why we should all have freedom of speak its 2025 . People should learn from these reviews not only showing the good to make them seem great. We have learned a big lesson . Buy local . So sad that people can't be trusted in the day and age . We r good people have and been let down soooo badly by this garage. I hope some people manage to read this before it's gone .
Update 2 wks have gone by . Car is up for resale and we've not even had our deposit returned. Terrible service . Hope to hear soon or we go higher
June 14, 2025
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Dear Cheralyn,
Thank you for your updated review, and I’m very sorry to hear of your continued frustration and disappointment.
Please accept my sincere apologies for the delay in processing your deposit refund. I appreciate you bringing this to my attention, and I’ve informed our accounts team as a priority to arrange the refund today without further delay.
I understand how difficult this experience has been, and I’m genuinely sorry that we did not meet the standards you expected or that we aim to deliver. Your feedback is being taken seriously and shared with the relevant teams to ensure this is addressed and learned from.
If there’s anything further, I can assist with, please don’t hesitate to contact me directly.
Kind regards,
Dave Alsop
CMA General Manager
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