Great experience from start to finish. The level of customer service from skoda darlington is the highest I've ever had when purchasing a new car. Brian our salesman was exceptional and I won't hesita... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought my white Vaxhall Mokka from Vertu Skoda Darlington around the 21st July. I wanted to trade in my White Hyundai i10 which was practically brand new. I am a mature women and my Hyundai i10 was an... See more
Company replied
Charmaine was absolutely brilliant when I came to pick up my new car. She made sure the process was very smooth and the car was ready as soon as I arrived. I had never driven an automatic before so sh... See more
Company replied
Vertu motors Darlington best customer service out there 3rd ŠKODA I’ve got from them 100% recommend Graeme Russell can’t fault very friendly and professional though out the whole process made the proc... See more
Company replied
Company details
About Vertu Motors - Skoda Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0344 659 6663
4.7
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mollie was a very friendly and hepful…
Mollie was a very friendly and hepful in the purchase of our new car
May 14, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good afternoon,
Thank you for your review. It’s great to hear that Mollie was friendly and helpful throughout the purchase of your new car — your feedback will be really appreciated.
Kind regards,
Dean
Charmaine a lesson in salesmanship
Charmaine the young lady who dealt with me made buying a car fun. Extremely knowledgeable and answered every question asked definitely not just a pretty face. Spoke to several other members of staff each just as pleasant. Highly recommend Vertu Darlington.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good afternoon Barrie,
Thank you for your review. It’s great to hear that Charmaine made the experience enjoyable, with her knowledge and ability to answer all your questions. We’re also pleased the wider team were just as welcoming, and we really appreciate your recommendation of the Darlington team.
Kind regards,
Dean
Myself and my husband bought a car…
Myself and my husband bought a car through Vertu Motors Darlington and received top tier service. Matthew sorted everything for us, he was highly knowledgeable and very helpful. It was a very smooth process, making getting our new car very exciting. We love our new car, and would definitely come back if we needed any further vehicles.
May 9, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good afternoon Jadene,
Thank you for your review. It’s great to hear you received top‑tier service and that Matthew made the whole process smooth and straightforward. We’re delighted you love your new car and really appreciate your confidence in returning to us in the future.
Kind regards,
Dean
Excellent
Very efficient and kept me well informed re delivery and pick up.
Dealership friendly and helpful.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Dear David,
Thank you for your feedback. We’re pleased to hear everything was efficient and that the team kept you well informed throughout.
Kind regards,
Danielle
Staff were friendly and helpful
May 6, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Hi Michael
Thank you for your lovely feedback. We're really pleased to hear that you found the staff friendly and helpful during your visit — that means a great deal to us.
Kind regards
Dawn
Efficient and professional service.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good morning Phillip,
Thank you for your feedback. We’re pleased to hear you found the service efficient and professional, and we appreciate you taking the time to share your experience.
Kind regards,
Dean
Great service from start to finish
Great service from start to finish. Thank you Matt.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for your kind feedback. We’re delighted to hear that you received great service from start to finish, and Matt will be especially pleased to know his support made such a positive impression. Your comments are very much appreciated.
Kind regards,
Matthew
Great service
Matthew, the Sales Exc. Was extremely helpful and had good product knowledge which made the transaction so much easier.
I only went in to wait for my car to be serviced and came out having purchased a new vehicle!
April 22, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Dear Stephen,
Thank you for taking the time to share your feedback. We’re delighted to hear that Matthew provided such helpful support and demonstrated strong product knowledge, making the whole transaction much easier for you.
It’s great to know that what started as a service visit turned into a new car purchase — a real testament to the positive experience you had. Your kind comments will be shared with Matthew and the team at Škoda Darlington.
Thank you again for choosing us, and we hope you enjoy every mile in your new vehicle.
Kind regards,
Liza
Great team to deal with very…
Great team to deal with very accommodating and knowledgeable and we’re very happy with the purchase.
Matthew was a pleasure to deal with many thanks.
April 16, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you found the team accommodating and knowledgeable, and that you’re very happy with your purchase. Your kind words about Matthew are greatly appreciated — it’s lovely to hear that he was a pleasure to deal with. I’ll be sure to pass your thanks on to him and the team. Thank you again for choosing us.
Kind regards,
Keith
Very helpful and friendly staff
April 16, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for your kind feedback. We’re pleased to hear that you found our team helpful and friendly during your visit. Creating a welcoming and supportive experience for our customers is very important to us, so your comments are greatly appreciated. Thank you again for choosing us.
Kind regards,
Keith
I had a very small problem with my…
I had a very small problem with my Skoda Kamiq, the USB outlets failed.
I was booked in seamlessly, kept informed on the progress, the part was sent overnight and fitted very early the next morning, all under warrenty
I have to say I am very impressed with all at this dealership
Highly recommend them
Everyone seems to care, understand, whileall providing their very best, always
Thank you once again
April 8, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Hi John,
Thank you for the excellent 5‑star review. I’m really glad to hear how smoothly everything was handled — from getting you booked in quickly to keeping you updated and fitting the new part first thing the next morning under warranty.
The team at Skoda Darlington will be delighted with your comments. It’s clear their care, communication and attention to detail made a real difference.
Highly recommending them means a lot.
Kind regards,
Kerry
Not customer focussed.
The company /salesman ignored my requests for specific information on a vehicle and not to call at certain times that I had submitted on the enquiry form. Took down personal data in a deceptive manner despite having already given communication preferences. Provided PCP offers when explicitly told not to, that this would be a cash offer. Could not provide an adequate response when I challenged being asked a range of questions for an 'offer' I was not asking for overall breaching GDPR, then used the wrong name to address me. In the end went with a different dealership who were more professional. One positive is the speed of response.
March 30, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JL0104 Kind regards, Keith
Excellent service
I had excellent service from my first visit though to when I picked up my new car. Michal was very attentive and easy to talk to.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for your great review. I’m really pleased to hear you received excellent service throughout, and that Michal was attentive and easy to talk to. We truly appreciate your feedback.
Kind regards,
Matthew
All the staff were most helpful
All the staff were most helpful. Charmaine, who I dealt with, was very knowledgeable.
March 7, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good afternoon,
Thank you for sharing your feedback. I’m really pleased to hear you found all the staff at Škoda Darlington so helpful. It’s great to know Charmaine looked after you so well and that her knowledge made a positive difference to your experience.
If you need anything further, the team will be more than happy to assist.
Kind regards,
Dean
Excellent customer service from the…
Excellent customer service from the sales and spares team . Charmaine was brilliant from start to finish.
March 16, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you, Louise, for leaving this fantastic 5‑star review.
We’re delighted to hear that you received excellent customer service from both the sales and spares teams at Škoda Darlington. It’s especially wonderful to know that Charmaine was brilliant from start to finish — your kind words will mean a great deal to her and the wider team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
I think this is my 4th skoda through…
I think this is my 4th skoda through the same dealership.
The staff remember me. The new ones soon do too!!
Great team atmosphere. Helpful and knowledgeable. And honest!
March 14, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Hi Joanne,
Thank you for your brilliant 5-star review. We're delighted to hear that this is your fourth Škoda from our Darlington dealership — your continued loyalty truly means a great deal to us. It’s wonderful to know that the team remembers you and that even the new staff quickly get to know you too.
Your kind words about the atmosphere, helpfulness, knowledge, and honesty of the team are greatly appreciated. We’re thrilled that you consistently have such a positive experience with us.
Thank you again for your ongoing trust and support.
Kind regards,
Liza
Excellent service once again at Vertu…
Excellent service once again at Vertu Darlington Skoda! Thanks to Matthew and the team.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Good morning Martin,
Thank you for taking the time to leave your review. It’s great to hear you received excellent service once again at our Darlington Škoda site, and that Matthew and the team took good care of you.
We really appreciate your continued support.
Kind regards,
Dean
Kind, considerate & knowledgeable
Not the first time I have dealt with virtu, specifically Rory and Graeme. Absolute pleasures to work with, very knowledgeable and extremely helpful. My situation was slightly different to most, but I managed to get a better deal than expected. Big shout out specifically to Graeme, understanding i have the technology knowledge of a Roman, and still being helpful throughout our interaction be that in person or emails. Last car skoda superb, this car skoda superb, I imagine my next car will be a Skoda with this team. I travel down the A1 about 40 mins from home, as I dont see customer service and not just service, but support also, I like to stick with a winning team.
March 7, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that you’ve had consistently positive experiences with Vertu, and especially with Rory and Graeme. It’s great to know you found them knowledgeable, helpful and a pleasure to deal with, even with a slightly different situation this time around.
Your shout‑out to Graeme is greatly appreciated — he’ll be pleased to know his support, whether in person or over email, made such a difference. We’re also thrilled that you’ve stayed loyal to the Škoda Superb and the team, even travelling down the A1 to work with people you trust.
Your continued confidence in us means a lot, and we look forward to helping you again when the time comes for your next car.
Kind regards,
Matthew
Friendly, professional and efficient
Iver made the process smooth, easy and enjoyable. We got fantastic advice from him and received a professional and efficient service at every stage. We absolutely love our new Kamiq and feel comfortable with it's features after some great demonstrations from Iver. We feel confident that we will be helped swiftly going forward and will definitely be back in future for our next cars after this experience.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Hi Jodie,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that Iver made the entire process smooth, easy, and enjoyable for you. It’s wonderful to know you received great advice and professional, efficient service at every stage of your purchase.
We’re so pleased that you’re loving your new Kamiq and that Iver’s demonstrations helped you feel comfortable with all its features. It’s great to hear you feel confident about the support you’ll receive going forward, and we truly appreciate your intention to return in the future — that means a lot to us.
We’ll be sure to pass on your kind words to Iver and the rest of the team at Skoda Darlington.
Kind regards,
Liza
We purchased a new Skoda remotely
We purchased a new Skoda remotely from Vertu Skoda Darlington and they made the process as simple as possible. When we came to collect the car they picked us up from the train station and then walked us through pairing the car with my phone and then we were on our way home!
March 2, 2026
Unprompted review
Reply from Vertu Motors - Skoda Darlington
Hi Dawn,
Thank you for leaving such a lovely 5‑star review. We’re delighted to hear that your remote purchase with Vertu Skoda Darlington was made as simple and smooth as possible. It’s great to know the team arranged collection from the train station and took the time to walk you through pairing your phone before you set off — those extra touches make all the difference.
We really appreciate your feedback and hope you enjoy every moment in your new Skoda.
Kind regards,
Liza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.