Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more
Company replied
Location
Switch locationClaycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
IAN HARDMAN 10/10 walked us through every stage when purchasing a TOYOTA YARIS CROSS. Every part of our experience went seamless. Thank you Ian. Hospitality was very good too.
Company replied
Very patient and friendly sales service by Simon who took his time to discuss options and add ons. Simon was very knowledgeable and gave my mum the confidence to make the change from petrol to hybri... See more
Company replied
Simon's customer service was great. I had never driven an automatic car before,he arranged a test drive for me. Everything was explained in detail. We have used this garage for many years and always h... See more
Company replied
Company details
About Vertu Motors - Toyota Barnsley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom
- 0330 012 2223
4.9
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are professionals
They are professionals; they answer any question you ask and help you make the right decision... personally, I was happy with everything!
July 7, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Purchased a car from vertu Barnsley the…
Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives never felt rushed and there was no pressure selling. Andrei the salesperson was so easy to speak with and nothing was too much trouble. Would highly recommend and give Barnsley vertu 10 out of 10 a great experience.
July 6, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that you had such an excellent experience at Vertu Barnsley. It’s great to know that the team were welcoming and friendly, and that you enjoyed a relaxed, pressure-free approach throughout your visit.
We’re especially pleased that Andrei provided such helpful support, making the process easy and ensuring nothing was too much trouble. It’s wonderful to hear that the multiple test drives and overall experience gave you confidence in your decision.
We truly appreciate your recommendation and your 10/10 rating.
Kind regards,
Matthew
Best customer experience from these guys
July 6, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
IAN HARDMAN 10/10
IAN HARDMAN 10/10 walked us through every stage when purchasing a TOYOTA YARIS CROSS. Every part of our experience went seamless. Thank you Ian. Hospitality was very good too.
July 3, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hi Zan,
Thank you for your fantastic 5-star review!
We’re delighted to hear Ian provided such excellent support throughout the purchase of your Toyota Yaris Cross. It’s great to know he guided you through every stage and helped make the whole experience seamless.
We’ll be sure to pass on your kind feedback to Ian, and we’re pleased you enjoyed the hospitality too!
Kind regards,
Kerry
Good customer service
Good customer service. Darren worked hard for us to make it a good experience.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Ian was very professional and explained…
Ian was very professional and explained all the documents and ensured to discuss areas that were legal
Ian also amended all requests for final completion
June 29, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for your feedback. We’re delighted to hear that Ian provided a professional experience, clearly explaining the documentation and ensuring all details were thoroughly covered.
It’s great to know he was able to accommodate your requests and support you through to completion. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Very patient and friendly sales service…
Very patient and friendly sales service by Simon who took his time to discuss options and add ons.
Simon was very knowledgeable and gave my mum the confidence to make the change from petrol to hybrid.
He also went above and beyond by ordering a bouquet of flowers on my request.
June 24, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Good afternoon Maxine,
Thank you for your lovely feedback, it’s great to hear Simon was so patient, friendly and took the time to explain everything clearly. We’re pleased he helped build confidence in making the change and added those thoughtful touches too.
Kind regards,
Dean
New car
I was buying a new car and Simon had everything prepared and ready for me to sign. The car was set up for me to drive away, Simon set up my phone and sorted the Toyota app. I was offered several cups of coffee and all the staff were friendly.
June 23, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Good afternoon,
Thank you for your kind feedback, it’s great to hear everything was well prepared and ready for you, and that Simon made the handover so smooth and helpful.
Kind regards,
Dean
friendly knowledgeable staff
friendly knowledgeable staff. Responsive and close to home.
June 24, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hello Allan,
Thank you for your fantastic feedback! We’re really pleased to hear you found the team friendly and knowledgeable, and that their responsiveness made your experience even better. It’s great to know our Barnsley team is providing convenient, high-quality service close to home.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Kerry
This was our first time using Vertu…
This was our first time using Vertu Barnsley to purchase a new Toyota. From start to finish the service from the salesman James was helpful ,efficient and friendly. The showroom is well laid out and comfortable.
June 23, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hi Geoffrey,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that your first experience with Vertu Toyota Barnsley was such a positive one. It’s great to know that James provided helpful, efficient, and friendly service from start to finish.
We’re also pleased that you found the showroom comfortable and well laid out — creating the right environment is really important to us. Your kind feedback is truly appreciated, and we hope to welcome you again in the future.
Kind regards,
Liza
Simon's customer service was great
Simon's customer service was great. I had never driven an automatic car before,he arranged a test drive for me. Everything was explained in detail. We have used this garage for many years and always had excellent service from Simon.
June 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hi Anne,
Thank you for taking the time to leave such a lovely 5-star review. We’re delighted to hear that Simon provided great customer service and took the time to arrange a test drive and explain everything in detail, especially as it was your first experience driving an automatic.
It’s wonderful to know you’ve been using the garage for many years and continue to receive excellent service — your loyalty truly means a great deal to us. We’ll be sure to pass your kind words on to Simon.
Kind regards,
Liza
Vertu Barnsley saved our holiday!
Vertu Barnsley fitted me in to check my car for safety today, a couple of hours after I damaged it in an accident. We have a holiday cottage booked tomorrow involving a long drive. Everyone was very kind and keen to help, and the assessment was thorough and reassuring. Huge thanks to everyone I dealt with. We can go on our much needed holiday tomorrow. I would recommend them without hesitation.
June 5, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hi Catherine,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Toyota Barnsley.
We understand how worrying it must have been after your accident, especially with your holiday plans so close, so it’s fantastic to know the team were able to fit you in so quickly and provide a thorough and reassuring check. It’s great to hear that everyone was kind, supportive and keen to help during what could have been a stressful time.
We’re so pleased that everything worked out and that you were able to head off on your well‑deserved holiday as planned.
Thank you again for your kind words and recommendation — they mean a great deal to the whole team.
Kind regards,
Liza.
Simon our salesperson was polite &…
Simon our salesperson was polite & friendly as always, hence why we are returning customers.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for your lovely review. We’re delighted to hear that Simon was polite and friendly, as always. It’s wonderful to know this consistency keeps you coming back as returning customers.
Many thanks,
Chloe
From the moment we attended the…
From the moment we attended the premises the service and the total attention to detail was outstanding. Every step was explained and easy to follow. Any questions that we had there was an answer instantly. All the staff were friendly and helpful. We came away with a new vehicle for the forth time. Well done.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for your wonderful review. We’re delighted to hear you received outstanding service from the moment you arrived, with everything clearly explained and all your questions answered. It’s great to know the team made you feel supported and welcomed throughout. We truly appreciate your continued trust in us with your fourth vehicle.
Many thanks,
Chloe
The service was informative
The service was informative, easy,fast and efficient.the staff were all helpful and friendly.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Good morning Nigel,
Thank you for your positive feedback. It’s great to hear you found the process informative, quick and efficient, and that the team were helpful and friendly throughout.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Friendly helpful staff who take time to…
Friendly helpful staff who take time to explain procedures and answer any questions fully
May 28, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Good afternoon Ian,
Thank you for your review. It’s great to hear that the team were friendly and helpful, taking the time to explain everything clearly and answer all your questions.
Kind regards,
Dean
Great service
Great service, good professionalism and knowledgeable salesman, thank you Ian , very patient
May 21, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Good morning,
Thank you for your review. It’s great to hear you received such professional and knowledgeable service, and that Ian’s patience made the experience even better for you.
Kind regards,
Dean
Nothig is too much trouble
Nothig is too much trouble - service with a smile together with "don't forget to get in touch if you have any questions"
May 26, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hi John,
Thank you for your fantastic review! We’re delighted to hear you received such friendly service from the team at Toyota Barnsley.
It’s great to know nothing was too much trouble and that you were looked after with a smile, along with the reassurance to reach out with any questions — exactly the level of care we aim to provide.
We really appreciate your kind words and hope to see you again in the future!
Kind regards,
Kerry
Very efficient sales team
Very efficient sales team. Ian and Tony found us the car we wanted within hours. Very helpful and a good experience. Thanks
May 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Hi,
Thank you for your kind feedback. I’m really pleased to hear Ian and Tony were able to find the car you wanted so quickly and that you had a helpful and positive experience with the team.
Kind regards,
Danielle
Second to none experience
I travelled to Toyota Barnsley to view and potentially purchase my choice car. I’m so glad I made that journey.. my “Toyota Barnsley” experience was amazing.
Simon showed me the car and I couldn’t help but be impressed with his obvious care for customers, enthusiasm and extensive knowledges of all things Toyota. My husband has also had a Toyota for the past two years. Simon showed him features on that car that he had no idea about. I went ahead with the purchase and continued to be impressed with both Simon and the car on collection. The process was so smooth and the branch Manager came over the chat and thank us for our business.
Great experience.. love the car.. Well done Simon and Toyota Barnsley!! Just wish you were a bit closer to Derby !!
May 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Barnsley
Thank you for sharing such a lovely review. We’re delighted Simon made the whole experience so smooth and that you’re loving your new car. Your kind words mean a lot to the team.
Many thanks,
Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.