The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more
Company replied
Claycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more
Company replied
We called in at Vertu Motors (Toyota) Barnsley to look at the 2026 Toyota Yaris Excel. I was looking for a new tuition Vehicle as a self employed driving instructor. The service we received was Excell... See more
Company replied
All staff at Vertu Barnsley are first class. Particular mention should go to Simon Hegarty. His experience, knowledge and communication is first class, making the whole vehicle exchange process easi... See more
Company replied
Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more
Company replied
Written by the company
Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment we stepped onto the premises we were greeted by a very knowledgeable salesman. Who provided us in a very courteous way with all the details of the car we eventually bought.Everyone on the team from Finance to Sales and beyond were first class and it has been a pleasure to deal with the Barnsley branch. We cannot thank them enough and would recommend them without hesitation.

Reply from Vertu Motors - Toyota Barnsley
Fantastic experience. Very efficient & helpful salesman & manager. The car was as expected, not a single issue. The staff inside the showroom were so pleasant & courteous. I would 100% return despite the 120 mile journey. I would 100% recommend.

Reply from Vertu Motors - Toyota Barnsley
Buying the car was was a great experience. Daniel Kattab was very well mannered, polite, helpful and answered all our hundreds of queries with patience, he is a credit to Vertu Toyota at Barnsley.

Reply from Vertu Motors - Toyota Barnsley
Spot on, got the car I wanted, no hassle at all, if your wanting a car sorting and your from Barnsley ask for Alfie he’ll sort you out, great customer service from him.

Reply from Vertu Motors - Toyota Barnsley
I would recommend Vertu Toyota Barnsley. Alfie the sales advisor was great throughout the whole process, very knowledgeable, friendly and professional. All the team make you feel welcome and put you at ease. Really enjoying my new Toyota Aygo, Thank you for a great experience.

Reply from Vertu Motors - Toyota Barnsley
Prompt, courteous attention from my first enquiry to collection of my chosen vehicle.

Reply from Vertu Motors - Toyota Barnsley
We’ve had new cars from this showroom for years, Burrows before it became Vertu and Pentagon even before that. Ours salesman Simon is brilliant, especially this time around where my car arrived before any insurance company had the details which he helped to sort out.

Reply from Vertu Motors - Toyota Barnsley
Just got my latest Toyota from VERTU Barnsley, wouldn’t go anywhere else. Saw Simon the salesman who was as always, helpful, professional and transparent. Great service from a great brand and staff. 👍🏻

Reply from Vertu Motors - Toyota Barnsley
Ian was a consummate sales professional. He understood our needs and matched them perfectly and then walked me through the sales process in a perfectly seamless manner. I wish all interactions were like this, he’s a credit to Vertu and the industry.

Reply from Vertu Motors - Toyota Barnsley
Excellent and transparent service

Reply from Vertu Motors - Toyota Barnsley
Fantastic service.was kept well informed by Darren.explained everything properly and even got our car early for us.

Reply from Vertu Motors - Toyota Barnsley
The sales people had extensive product knowledge and were very polite and pleasant.

Reply from Vertu Motors - Toyota Barnsley
The whole process of buying a new car after my old one broke down was made extremely easy by Vertu Barnsley. Simon was extremely helpful and made sure we got the best option available, and it was easy, fast, and stress free to get it sorted. Highly recommend!

Reply from Vertu Motors - Toyota Barnsley
We dealt with Alex who was excellent at keeping us informed and up to date.
This was a distance purchase. The car was delivered and was well presented.
It is early days but to date my wife is very pleased with the purchase.
Everyone we spoke to at Toyota Barnsley was extremely helpful and we would happily use them again.

Reply from Vertu Motors - Toyota Barnsley
Great customer service, staff very welcoming and friendly, great reception area, sales man Alex 10 out of 10 .

Reply from Vertu Motors - Toyota Barnsley
I would definitely recommend this dealership at Barnsley. We visited Friday and was greeted by James who was a fantastic salesman he explained everything to us, all the deals etc, he wasn’t pushy at all, we signed there and then, nothing to think about. James was on annual leave today when we went to collect our new car, so I was sent a lovely email from Alex who was going to be doing the handover. Alex again was a lovely young man who went through all the paper work explaining everything, and then went through everything inside the car so that we were comfortable driving away in it. I also wanted to mention Tony who again was a fantastic member of the team, very helpful and friendly getting us sorted out with everything we needed. All the gentlemen are a credit to the company, and I would highly recommend. Many kind thanks x

Reply from Vertu Motors - Toyota Barnsley
Excellent Customer Service, listened to my requirements and made the whole process of purchasing my new car easy. Simon our salesman was epic .. also made arranging the adaptations I needed an easy process .. Vertu Toyota Barnsley were brilliant would definitely recommend them to all family and friends.

Reply from Vertu Motors - Toyota Barnsley
Excellent service all round - James couldn't of done more to make sure everything went smoothly - Five out five.

Reply from Vertu Motors - Toyota Barnsley
I bought my first Toyota in Barnsley from what was then Burrows, and was totally satisfied with the courteous, friendly, well informed service. The annual service was conducted efficiently, and I had no problems with the car for eight years. So, I went back for a change of car and experienced the same, brilliant service as the first time, with a friendly sales person, well informed and with an extremely efficient manner.
A very positive experience with an outlet which I thoroughly recommend.

Reply from Vertu Motors - Toyota Barnsley
Found them very helpful Dan saw to us he is new to the job but did very well

Reply from Vertu Motors - Toyota Barnsley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.