Vertu Motors - Toyota Barnsley Reviews 

120
TrustScore 5 out of 5

4.9

Claycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB


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Rated 5 out of 5 stars

The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more

Company replied

Rated 5 out of 5 stars

We called in at Vertu Motors (Toyota) Barnsley to look at the 2026 Toyota Yaris Excel. I was looking for a new tuition Vehicle as a self employed driving instructor. The service we received was Excell... See more

Company replied

Rated 5 out of 5 stars

All staff at Vertu Barnsley are first class. Particular mention should go to Simon Hegarty. His experience, knowledge and communication is first class, making the whole vehicle exchange process easi... See more

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Rated 5 out of 5 stars

Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Barnsley

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom

  • 0330 012 2223

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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Replied to 96% of negative reviews

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4.9

All reviews

(120)

13,416 reviews in the last 12 months

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Rated 5 out of 5 stars

From the moment we stepped onto the…

From the moment we stepped onto the premises we were greeted by a very knowledgeable salesman. Who provided us in a very courteous way with all the details of the car we eventually bought.Everyone on the team from Finance to Sales and beyond were first class and it has been a pleasure to deal with the Barnsley branch. We cannot thank them enough and would recommend them without hesitation.

January 21, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Very efficient & helpful salesman & manager. The car was as expected, not a single issue. The staff inside the showroom were so pleasant & courteous. I would 100% return despite the 120 mile journey. I would 100% recommend.

January 23, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

great experience

Buying the car was was a great experience. Daniel Kattab was very well mannered, polite, helpful and answered all our hundreds of queries with patience, he is a credit to Vertu Toyota at Barnsley.

January 21, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon Ruth. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Daniel and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

100% recommend

Spot on, got the car I wanted, no hassle at all, if your wanting a car sorting and your from Barnsley ask for Alfie he’ll sort you out, great customer service from him.

January 15, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

I would recommend Vertu Toyota…

I would recommend Vertu Toyota Barnsley. Alfie the sales advisor was great throughout the whole process, very knowledgeable, friendly and professional. All the team make you feel welcome and put you at ease. Really enjoying my new Toyota Aygo, Thank you for a great experience.

January 14, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Excellent Customer Service

Prompt, courteous attention from my first enquiry to collection of my chosen vehicle.

December 31, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Different company, same great team

We’ve had new cars from this showroom for years, Burrows before it became Vertu and Pentagon even before that. Ours salesman Simon is brilliant, especially this time around where my car arrived before any insurance company had the details which he helped to sort out.

December 22, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Toyota VERTU Barnsley

Just got my latest Toyota from VERTU Barnsley, wouldn’t go anywhere else. Saw Simon the salesman who was as always, helpful, professional and transparent. Great service from a great brand and staff. 👍🏻

December 23, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning.
Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Ian was a consummate sales…

Ian was a consummate sales professional. He understood our needs and matched them perfectly and then walked me through the sales process in a perfectly seamless manner. I wish all interactions were like this, he’s a credit to Vertu and the industry.

December 22, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent and transparent service

Excellent and transparent service

December 19, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Fantastic service.was kept well…

Fantastic service.was kept well informed by Darren.explained everything properly and even got our car early for us.

December 18, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Extensive product knowledge

The sales people had extensive product knowledge and were very polite and pleasant.

December 8, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Trip to Vertu Toyota Barnsley - 06.12.25

The whole process of buying a new car after my old one broke down was made extremely easy by Vertu Barnsley. Simon was extremely helpful and made sure we got the best option available, and it was easy, fast, and stress free to get it sorted. Highly recommend!

December 6, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Very pleased

We dealt with Alex who was excellent at keeping us informed and up to date.
This was a distance purchase. The car was delivered and was well presented.
It is early days but to date my wife is very pleased with the purchase.
Everyone we spoke to at Toyota Barnsley was extremely helpful and we would happily use them again.

December 5, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Customer service

Great customer service, staff very welcoming and friendly, great reception area, sales man Alex 10 out of 10 .

November 28, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this dealership at Barnsley. We visited Friday and was greeted by James who was a fantastic salesman he explained everything to us, all the deals etc, he wasn’t pushy at all, we signed there and then, nothing to think about. James was on annual leave today when we went to collect our new car, so I was sent a lovely email from Alex who was going to be doing the handover. Alex again was a lovely young man who went through all the paper work explaining everything, and then went through everything inside the car so that we were comfortable driving away in it. I also wanted to mention Tony who again was a fantastic member of the team, very helpful and friendly getting us sorted out with everything we needed. All the gentlemen are a credit to the company, and I would highly recommend. Many kind thanks x

November 24, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that James, Alex and Tony were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, listened to my requirements and made the whole process of purchasing my new car easy. Simon our salesman was epic .. also made arranging the adaptations I needed an easy process .. Vertu Toyota Barnsley were brilliant would definitely recommend them to all family and friends.

November 8, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round - James couldn't of done more to make sure everything went smoothly - Five out five.

November 22, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

A very positive experience

I bought my first Toyota in Barnsley from what was then Burrows, and was totally satisfied with the courteous, friendly, well informed service. The annual service was conducted efficiently, and I had no problems with the car for eight years. So, I went back for a change of car and experienced the same, brilliant service as the first time, with a friendly sales person, well informed and with an extremely efficient manner.
A very positive experience with an outlet which I thoroughly recommend.

November 17, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon Richard. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Car change…

Found them very helpful Dan saw to us he is new to the job but did very well

November 10, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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