Vertu Motors - Toyota Barnsley Reviews 

120
TrustScore 5 out of 5

4.9

Claycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB


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Rated 5 out of 5 stars

The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more

Company replied

Rated 5 out of 5 stars

We called in at Vertu Motors (Toyota) Barnsley to look at the 2026 Toyota Yaris Excel. I was looking for a new tuition Vehicle as a self employed driving instructor. The service we received was Excell... See more

Company replied

Rated 5 out of 5 stars

All staff at Vertu Barnsley are first class. Particular mention should go to Simon Hegarty. His experience, knowledge and communication is first class, making the whole vehicle exchange process easi... See more

Company replied

Rated 5 out of 5 stars

Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Barnsley

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom

  • 0330 012 2223

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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1-star

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Replied to 96% of negative reviews

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4.9

All reviews

(120)

13,416 reviews in the last 12 months

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Rated 5 out of 5 stars

Darren was brilliant

Darren was brilliant

November 17, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

First Class

The quality of the service received commenced as we were greeted walking through the door. The high standard never faulted making it an unforgettable experience with everyone playing their part, many thanks Simon.

November 11, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Toyota purchase

Easy process buying a used car

November 14, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon Matt. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

5 stars for Toyota

This is my first experience of Toyota and I cannot fault them. The representative that dealt with my purchase (Darren) was thorough, knowledgeable and made me feel comfortable and at ease, making the whole experience enjoyable.

November 13, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Alfie was fantastic to work with

Alfie was fantastic to work with. Honest, helpful, and patient throughout the whole car-buying process. Highly recommend him!”

November 11, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Alfie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

A big thank you to James and Daryl at…

A big thank you to James and Daryl at Barnsley Toyota for a brilliant car buying experience and excellent customer service.

November 12, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that James and Daryl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Perfect car sale experience

The whole sales experience didn’t feel pressured, it was relaxed and friendly with a real feel of family values, which was important as we were shopping with our daughter for her first car.

Daniel Kattab approached us whilst we were just having a look around, he directed us to a suitable car and ensured we were informed over the cars spec and also what the dealership offered too (service / warranty etc), he facilitated a test drive and engaged with our ‘shy’ daughter extremely well, framing the sale just right. We were informed of the offer which brought the price down to what we were willing to spend, which in our opinion made the sale a good deal, so we agreed, we have also taken some of the after sales insurances too - which if Dan hadn’t have taken the time to patiently explain, we probably wouldn’t have accepted.

On collecting the car, again Dan took the time to explain how the car ‘worked’ with our daughter and it was a lovely touch to speak with the manager too.

We would 100% recommend Dan and Vertu motors.

November 8, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

very impressed with all the staff I…

very impressed with all the staff I dealt with at Toyota Vertu Barnsley particularly with Simon who oversaw my purchase throughout. I was so impressed I took out the service plan and though it's not my nearest Toyota dealership I intend using them in the future.

November 10, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from start to finish, made buying a new car easy. Ian was really helpful at all stages of the process. Really pleased with my new car.

October 27, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Ian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Easy drama free purchase of new car

Have purchased a few vehicles from Vertu over the years so felt confident that I would get a good deal & quality service with out going into the dealership until pickup.

I was looking for a new EV and Toyota Barnsley had BZ4X stock and good finance deals.
Having got confirmation in writing the purchase went ahead with minimum fuss and a couple of emails expertly steered by Darren in Sales.

Hand over was professional handled, the car was fully charged and pristine, and Darren explained all the controls and later followed up by phone to make sure everything was in order.

Whole process was drama free and 10 out of 10 for Darren for his customer service

October 20, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning, Mike. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Simon Hegarty at Vertu Toyota Barnsley…

Simon Hegarty at Vertu Toyota Barnsley was the superb expert on Toyota cars
He simplified all the jargon; listened to what I wanted and guided me to choices which met my requirement
He did so with humility, humour and empathy. Nothing was too much trouble. He was quick to answer any questions I sent by email and kept me informed as to progress of delivery and build of my car
Unlike other car salesmen I have met he didn’t pressure me to buy a specific car or add ons

When I collected my new car he was a paragon of patience - explaining how the features and how to drive the car

Thank you Simon it was a pleasure to work with you and you are a credit to the branch

October 24, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon, Lynn. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Simon and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. The car sales consultant demonstrated great integrity in his role, providing thorough, detailed explanations of each stage of the purchase of my new Yaris. This was delivered in a very friendly and hospitable manner.All in all it was a pleasure to deal with the company.

October 20, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon Kathryn. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Simon who dealt with us throughout the…

Simon who dealt with us throughout the sale was nothing short of excellent. The whole process was a pleasure and we have got a beautiful new car as an added bonus😂

October 17, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

New Car

James Hare was very knowledgeable and polite professional
Overall an excellent experience

October 17, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Wouldn't go anywhere else

Pleasant, helpful and hassle free as always

October 11, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon Tim. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

I have been dealing with this garage 25 years plus…

I have been dealing with this garage and two members of the team in particular Tony and Simon for 25 years plus,
They make buying a car new or used a stress free experience

October 10, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Tony & Simon were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Fabulous well deserved reputation

We had a young but confident, pleasant and knowledgeable sales advisor take care of our every step in our purchase of our amazing new Rav-4 GR Sport. Vertu Motors gave us a great all round experience in a relaxed atmosphere with none of the old pushy sales patter. I wish Dan every success he is a great asset to the Vertu dealership and I’m sure he’ll have a successful future.

October 8, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning, Mike. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

As aboveOn my arrival I was greeted with a…

On my arrival I was greeted with a smile and a coffee from the lady on reception, then I got a quick greeting with Darren your sales man he did everything possible to make my needs simple and got the deal I was looking for . Thankyou Darren and all your staff . Phil

September 29, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good moring Phil. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Thank you Simon …

It is always a pleasure to be looked after by Simon Hegarty (Sales) at Vertu Toyota Barnsley, he always goes above and beyond to make us feel welcome and always so helpful and professional when buying our new Toyota cars.

September 30, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning Jill. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Simon and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 5 out of 5 stars

Well what can I say unbelievable…

Well what can I say unbelievable service from Toyota Barnsley . The staff made you welcome when you came through the door.I would say that Simon the salesman who sold me the car was outstanding.and quite personally at all times.I would recommend anyone to buy a car from them.thank you Toyota

September 26, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi Ray, Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

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