The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more
Company replied
Claycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB
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The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more
Company replied
We called in at Vertu Motors (Toyota) Barnsley to look at the 2026 Toyota Yaris Excel. I was looking for a new tuition Vehicle as a self employed driving instructor. The service we received was Excell... See more
Company replied
All staff at Vertu Barnsley are first class. Particular mention should go to Simon Hegarty. His experience, knowledge and communication is first class, making the whole vehicle exchange process easi... See more
Company replied
Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more
Company replied
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Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom
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Reply from Vertu Motors - Toyota Barnsley
The quality of the service received commenced as we were greeted walking through the door. The high standard never faulted making it an unforgettable experience with everyone playing their part, many thanks Simon.

Reply from Vertu Motors - Toyota Barnsley

Reply from Vertu Motors - Toyota Barnsley
This is my first experience of Toyota and I cannot fault them. The representative that dealt with my purchase (Darren) was thorough, knowledgeable and made me feel comfortable and at ease, making the whole experience enjoyable.

Reply from Vertu Motors - Toyota Barnsley
Alfie was fantastic to work with. Honest, helpful, and patient throughout the whole car-buying process. Highly recommend him!”

Reply from Vertu Motors - Toyota Barnsley
A big thank you to James and Daryl at Barnsley Toyota for a brilliant car buying experience and excellent customer service.

Reply from Vertu Motors - Toyota Barnsley
The whole sales experience didn’t feel pressured, it was relaxed and friendly with a real feel of family values, which was important as we were shopping with our daughter for her first car.
Daniel Kattab approached us whilst we were just having a look around, he directed us to a suitable car and ensured we were informed over the cars spec and also what the dealership offered too (service / warranty etc), he facilitated a test drive and engaged with our ‘shy’ daughter extremely well, framing the sale just right. We were informed of the offer which brought the price down to what we were willing to spend, which in our opinion made the sale a good deal, so we agreed, we have also taken some of the after sales insurances too - which if Dan hadn’t have taken the time to patiently explain, we probably wouldn’t have accepted.
On collecting the car, again Dan took the time to explain how the car ‘worked’ with our daughter and it was a lovely touch to speak with the manager too.
We would 100% recommend Dan and Vertu motors.

Reply from Vertu Motors - Toyota Barnsley
very impressed with all the staff I dealt with at Toyota Vertu Barnsley particularly with Simon who oversaw my purchase throughout. I was so impressed I took out the service plan and though it's not my nearest Toyota dealership I intend using them in the future.

Reply from Vertu Motors - Toyota Barnsley
Excellent customer service from start to finish, made buying a new car easy. Ian was really helpful at all stages of the process. Really pleased with my new car.

Reply from Vertu Motors - Toyota Barnsley
Have purchased a few vehicles from Vertu over the years so felt confident that I would get a good deal & quality service with out going into the dealership until pickup.
I was looking for a new EV and Toyota Barnsley had BZ4X stock and good finance deals.
Having got confirmation in writing the purchase went ahead with minimum fuss and a couple of emails expertly steered by Darren in Sales.
Hand over was professional handled, the car was fully charged and pristine, and Darren explained all the controls and later followed up by phone to make sure everything was in order.
Whole process was drama free and 10 out of 10 for Darren for his customer service

Reply from Vertu Motors - Toyota Barnsley
Simon Hegarty at Vertu Toyota Barnsley was the superb expert on Toyota cars
He simplified all the jargon; listened to what I wanted and guided me to choices which met my requirement
He did so with humility, humour and empathy. Nothing was too much trouble. He was quick to answer any questions I sent by email and kept me informed as to progress of delivery and build of my car
Unlike other car salesmen I have met he didn’t pressure me to buy a specific car or add ons
When I collected my new car he was a paragon of patience - explaining how the features and how to drive the car
Thank you Simon it was a pleasure to work with you and you are a credit to the branch

Reply from Vertu Motors - Toyota Barnsley
Customer service was excellent. The car sales consultant demonstrated great integrity in his role, providing thorough, detailed explanations of each stage of the purchase of my new Yaris. This was delivered in a very friendly and hospitable manner.All in all it was a pleasure to deal with the company.

Reply from Vertu Motors - Toyota Barnsley
Simon who dealt with us throughout the sale was nothing short of excellent. The whole process was a pleasure and we have got a beautiful new car as an added bonus😂

Reply from Vertu Motors - Toyota Barnsley
James Hare was very knowledgeable and polite professional
Overall an excellent experience

Reply from Vertu Motors - Toyota Barnsley
Pleasant, helpful and hassle free as always

Reply from Vertu Motors - Toyota Barnsley
I have been dealing with this garage and two members of the team in particular Tony and Simon for 25 years plus,
They make buying a car new or used a stress free experience

Reply from Vertu Motors - Toyota Barnsley
We had a young but confident, pleasant and knowledgeable sales advisor take care of our every step in our purchase of our amazing new Rav-4 GR Sport. Vertu Motors gave us a great all round experience in a relaxed atmosphere with none of the old pushy sales patter. I wish Dan every success he is a great asset to the Vertu dealership and I’m sure he’ll have a successful future.

Reply from Vertu Motors - Toyota Barnsley
On my arrival I was greeted with a smile and a coffee from the lady on reception, then I got a quick greeting with Darren your sales man he did everything possible to make my needs simple and got the deal I was looking for . Thankyou Darren and all your staff . Phil

Reply from Vertu Motors - Toyota Barnsley
It is always a pleasure to be looked after by Simon Hegarty (Sales) at Vertu Toyota Barnsley, he always goes above and beyond to make us feel welcome and always so helpful and professional when buying our new Toyota cars.

Reply from Vertu Motors - Toyota Barnsley
Well what can I say unbelievable service from Toyota Barnsley . The staff made you welcome when you came through the door.I would say that Simon the salesman who sold me the car was outstanding.and quite personally at all times.I would recommend anyone to buy a car from them.thank you Toyota

Reply from Vertu Motors - Toyota Barnsley
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