Vertu Motors - Toyota Barnsley Reviews 

120
TrustScore 5 out of 5

4.9

Claycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB


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Rated 5 out of 5 stars

The staff were friendly and approachable. I wasn't sure which model I was interested in and I was able to test drive both models of car as they had plenty in the showroom. I eventually bought one and... See more

Company replied

Rated 5 out of 5 stars

We called in at Vertu Motors (Toyota) Barnsley to look at the 2026 Toyota Yaris Excel. I was looking for a new tuition Vehicle as a self employed driving instructor. The service we received was Excell... See more

Company replied

Rated 5 out of 5 stars

All staff at Vertu Barnsley are first class. Particular mention should go to Simon Hegarty. His experience, knowledge and communication is first class, making the whole vehicle exchange process easi... See more

Company replied

Rated 5 out of 5 stars

Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Barnsley

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom

  • 0330 012 2223

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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1-star

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Replied to 96% of negative reviews

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4.9

All reviews

(120)

13,416 reviews in the last 12 months

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Rated 5 out of 5 stars

Well looked by James.

September 23, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

New Car Purchase

The attention to detail during the whole purchase process was exceptional. There was never any pressure to make a purchase although I did go in intending to get a new car. I had test drives in two cars before deciding.

September 24, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Well looked after

Well looked after. James, the sales man went through everything regarding the car we were looking for. Everything went smoothly regarding the change over,

September 23, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Whole team at Barnsley Toyota show real customer care

We have purchased cars relying on the knowledge and support of Simon for over 20 years and this year it was through his great customer service that we purchased a great RAV4. The whole team at Toyota Barnsley from Simon in sales through the service reception and the technicians show real customer care.

September 15, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Simon and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

The experience of buying my new car

The experience of buying my car from VERTU Toyota Barnsley was excellent as always. Everything explained well and completed in a timely manner. The salesman and management were very helpful and nothing was too much trouble.

September 17, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning Karen. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Great experience and service

September 15, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Amazing

I have bought cars from simon heggarty at Barnsley for over 20 years. He goes above and beyond. He is very knowledgeable and fantastic at his job. I would never go anywhere else. Thanks Simon you are amazing.

September 16, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

It’s amazing service by Mr Daryl and Mr…

It’s amazing service by Mr Daryl and Mr Ian so lovely people as heart and behaviour they deal with us very kindly and truly we are happy with there advice about RAV 4 as well a lady who gave us coffee she is so nice we really thankful to them
Thanks
By Mr singh and Mrs singh

September 15, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Daryl, Ian and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Fantastic service Jamie the sales team…

Fantastic service James the sales team give me a lot of his time on me looking for a new car I’m very happy with my choice thank you

September 6, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

very welcoming

from walking in the sales room they made us so welcome and listened to my needs and sorted me out with a vehicle

September 2, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Bought my last two cars from virtu…

Bought my last two cars from virtu motors and I 100 percent rekermend them. Staff very friendly and helpful in every way. Will always go there for a car.

September 8, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Rav 4 Hybrid made easy

From my initial enquiry to the collecting of my car the process was simple. A fair price for my'trade in' and a fair price for the car I bought. The 'salesman' Simon was extremely knowledgeable about the car ànd explained all the 'bells and whistles'
The 'paper work' was straight forward and the condition and presentation ofy car exceeded my expectations

September 5, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

The staff are always welcoming.

The staff are always welcoming.
Great car and satisfied with the deal.
Never need to test drive toyota cars. You know it's going to drive well.

September 5, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

From start to finish excellent

From start to finish excellent, any questions we had we're explained, even the little things like helping with putting the toyota app on my phone and connecting my Spotify brilliant

September 4, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

“Everything keeps going right, TOYOTA”

Staff were superb. The whole experience from start to finish was great. I am really pleased with my new used car. Well done Vertu Toyota Barnsley.

August 30, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Excellent service

Excellent service from everyone concerned from beginning to end.

August 29, 2025
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

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