Vertu Motors - Toyota Barnsley Reviews 

119
TrustScore 5 out of 5

4.9

Claycliffe Island, Barugh Green Road, S75 1HQ Barnsley, South Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We called in at Vertu Motors (Toyota) Barnsley to look at the 2026 Toyota Yaris Excel. I was looking for a new tuition Vehicle as a self employed driving instructor. The service we received was Excell... See more

Company replied

Rated 5 out of 5 stars

All staff at Vertu Barnsley are first class. Particular mention should go to Simon Hegarty. His experience, knowledge and communication is first class, making the whole vehicle exchange process easi... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Knowledgable staff on the Yaris Cross car I bought. Organising a test drive whilst I was in the showroom.

Company replied

Rated 5 out of 5 stars

Purchased a car from vertu Barnsley the customer service was excellent. All staff were welcoming and friendly. The showroom was clean welcoming and bright with a coffee machine. Had 3 test drives nev... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Barnsley

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Claycliffe Island, Barugh Green Road, S75 1HQ, Barnsley, South Yorkshire, United Kingdom

  • 0330 012 2223

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(119)

13,279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vertu Barnsley saved our holiday!

Vertu Barnsley fitted me in to check my car for safety today, a couple of hours after I damaged it in an accident. We have a holiday cottage booked tomorrow involving a long drive. Everyone was very kind and keen to help, and the assessment was thorough and reassuring. Huge thanks to everyone I dealt with. We can go on our much needed holiday tomorrow. I would recommend them without hesitation.

June 5, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi Catherine,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Toyota Barnsley.
We understand how worrying it must have been after your accident, especially with your holiday plans so close, so it’s fantastic to know the team were able to fit you in so quickly and provide a thorough and reassuring check. It’s great to hear that everyone was kind, supportive and keen to help during what could have been a stressful time.
We’re so pleased that everything worked out and that you were able to head off on your well‑deserved holiday as planned.
Thank you again for your kind words and recommendation — they mean a great deal to the whole team.
Kind regards,
Liza.

Rated 5 out of 5 stars

Simon our salesperson was polite &…

Simon our salesperson was polite & friendly as always, hence why we are returning customers.

May 30, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for your lovely review. We’re delighted to hear that Simon was polite and friendly, as always. It’s wonderful to know this consistency keeps you coming back as returning customers.

Many thanks,
Chloe

Rated 5 out of 5 stars

From the moment we attended the…

From the moment we attended the premises the service and the total attention to detail was outstanding. Every step was explained and easy to follow. Any questions that we had there was an answer instantly. All the staff were friendly and helpful. We came away with a new vehicle for the forth time. Well done.

May 30, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for your wonderful review. We’re delighted to hear you received outstanding service from the moment you arrived, with everything clearly explained and all your questions answered. It’s great to know the team made you feel supported and welcomed throughout. We truly appreciate your continued trust in us with your fourth vehicle.

Many thanks,
Chloe

Rated 5 out of 5 stars

The service was informative

The service was informative, easy,fast and efficient.the staff were all helpful and friendly.

May 22, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning Nigel,

Thank you for your positive feedback. It’s great to hear you found the process informative, quick and efficient, and that the team were helpful and friendly throughout.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Friendly helpful staff who take time to…

Friendly helpful staff who take time to explain procedures and answer any questions fully

May 28, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good afternoon Ian,

Thank you for your review. It’s great to hear that the team were friendly and helpful, taking the time to explain everything clearly and answer all your questions.

Kind regards,
Dean

Rated 5 out of 5 stars

Great service

Great service, good professionalism and knowledgeable salesman, thank you Ian , very patient

May 21, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning,

Thank you for your review. It’s great to hear you received such professional and knowledgeable service, and that Ian’s patience made the experience even better for you.

Kind regards,
Dean

Rated 5 out of 5 stars

Nothig is too much trouble

Nothig is too much trouble - service with a smile together with "don't forget to get in touch if you have any questions"

May 26, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi John,
Thank you for your fantastic review! We’re delighted to hear you received such friendly service from the team at Toyota Barnsley.
It’s great to know nothing was too much trouble and that you were looked after with a smile, along with the reassurance to reach out with any questions — exactly the level of care we aim to provide.
We really appreciate your kind words and hope to see you again in the future!
Kind regards,
Kerry

Rated 5 out of 5 stars

Very efficient sales team

Very efficient sales team. Ian and Tony found us the car we wanted within hours. Very helpful and a good experience. Thanks

May 22, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi,

Thank you for your kind feedback. I’m really pleased to hear Ian and Tony were able to find the car you wanted so quickly and that you had a helpful and positive experience with the team.

Kind regards,
Danielle

Rated 5 out of 5 stars

Second to none experience

I travelled to Toyota Barnsley to view and potentially purchase my choice car. I’m so glad I made that journey.. my “Toyota Barnsley” experience was amazing.
Simon showed me the car and I couldn’t help but be impressed with his obvious care for customers, enthusiasm and extensive knowledges of all things Toyota. My husband has also had a Toyota for the past two years. Simon showed him features on that car that he had no idea about. I went ahead with the purchase and continued to be impressed with both Simon and the car on collection. The process was so smooth and the branch Manager came over the chat and thank us for our business.
Great experience.. love the car.. Well done Simon and Toyota Barnsley!! Just wish you were a bit closer to Derby !!

May 22, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for sharing such a lovely review. We’re delighted Simon made the whole experience so smooth and that you’re loving your new car. Your kind words mean a lot to the team.

Many thanks,
Chloe

Rated 5 out of 5 stars

We called in without an appointment and…

We called in without an appointment and the staff made us feel welcome straight away. We wanted to view a nearly new Yaris and we were introduced to Ian who showed us a couple of cars that matched our requirements. We'd already viewed a few cars at another Toyota dealer but we found Ian easier to deal with. In the end we did a deal on our car and part exchanged for a nearly Yaris. We picked it up a week later and we felt that the service we received was second to none.

April 24, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for sharing your experience. We’re so pleased to hear that you felt welcome from the moment you arrived, even without an appointment. It’s great that Ian was able to show you cars that matched your needs and that you found him so easy to deal with compared to other places you’d visited. We’re delighted you were happy with your part‑exchange and that collecting your nearly new Yaris a week later felt like second‑to‑none service.

Many thanks,
Chloe

Rated 5 out of 5 stars

Vertu Toyota (Barnsley)

We dealt with James at Barnsley. He was easy to deal with, very personable and he took time to answer all our queries. There was no high pressure sales technique and he was happy to go through the process at our pace. We were very happy with our customer experience and would recommend asking for James if you visit Vertu Toyota (Barnsley).

April 23, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Dear Alison,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive customer experience at Vertu Toyota Barnsley.
Your kind comments about James are very much appreciated. It’s great to know that he was personable, easy to deal with, and took the time to answer all of your questions without any pressure, allowing you to move through the process at your own pace. That relaxed and customer‑focused approach is exactly what we strive for.
Thank you for your recommendation — it will be shared with James and the team. We look forward to welcoming you back in the future.
Kind regards,
Liza

Rated 5 out of 5 stars

Fantastic service from all the staff at…

Fantastic service from all the staff at vertu barnsley. Would definitely recommend. I got exactly what I wanted.

April 20, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Dear Shirley,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received fantastic service from all the staff at Vertu Barnsley and that you got exactly what you were looking for.
Your recommendation is very much appreciated and will be shared with the team. Thank you again for choosing Toyota Barnsley, and we hope you continue to enjoy your new car.
Kind regards,
Liza

Rated 5 out of 5 stars

Vertu Toyota Barnsley

We had a great experience purchasing our car at Vertu Toyota Barnsley. Big thank you to Alex Thomas – he was professional, knowledgeable, and very helpful throughout. We’d also like to thank the Sales Manager for their support and for making sure everything went smoothly.

April 11, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi there,
Thank you for the great review. It’s wonderful to hear you had such a positive experience at Vertu Toyota Barnsley. Alex will be delighted with your comments — his professionalism, knowledge and support clearly made a real difference.
It’s also lovely that you’ve recognised the Sales Manager for helping everything run smoothly.
Really appreciate your feedback.
Kind regards,
Kerry

Rated 5 out of 5 stars

Helpful

Helpful, made me feel comfortable in the choice of my vehicle. Showed me all functions of the vehicle. Nothing was too much trouble

March 24, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for sharing your feedback. We’re pleased to hear that the team made you feel comfortable throughout the process and supported you in choosing the right vehicle. It’s great to know that all the features were clearly explained and that nothing was too much trouble.
If you need any further help, we’re always here for you.
Kind regards,
Matthew

Rated 5 out of 5 stars

Great service

Provided a great service and fantastic car.

March 21, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you for your review. I’m really pleased to hear you received great service and are enjoying your fantastic car. We appreciate you taking the time to share your feedback.
Kind regards,
Matthew

Rated 5 out of 5 stars

Friendly

Friendly, professional without the typical distasteful car sales snakery. Would definitely recommend and buy from Toyota Barnsley again. But since I've now got a Toyota, (again) I am confident I won't need to buy another car for 10 years!

March 16, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi there,
Thank you for taking the time to leave this brilliant 5‑star review. We’re really pleased to hear that your experience at Toyota Barnsley was friendly, professional, and refreshingly free from the typical sales pressure often associated with buying a car. That’s exactly the kind of experience we aim to deliver.
It’s wonderful to know you’d happily recommend us and choose to buy from us again — and we love your confidence in your new Toyota! They’re certainly built to last, so here’s to many smooth and reliable years ahead.
Thank you once again for your fantastic feedback.
Kind regards,
Liza.

Rated 5 out of 5 stars

Purchase of Toyota Yaris Design

Staff were helpful, courteous, and knowledgable. We didn’t feel at all like we were being pushed for a sale.

March 10, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Thank you, Carol, for leaving this wonderful 5‑star review.
We’re delighted to hear that your experience at Toyota Barnsley was such a positive one. It’s great to know that the staff were helpful, courteous, and knowledgeable throughout your visit, and that you never felt pressured into making a purchase. Creating a relaxed and supportive environment is really important to us, so your feedback means a lot.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Kind regards,
Liza

Rated 5 out of 5 stars

It's good place to buy in car very…

It's good place to buy in car very friendly

March 13, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi Nader,
Thank you for your great 5‑star review. We’re really pleased to hear that you found it a friendly place to buy a car. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Liza

Rated 5 out of 5 stars

Very helpful sales person James Hare

March 12, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Hi Christine,
Thank you for your lovely 5‑star review. We’re delighted to hear that you found James Hare very helpful during your visit. Your feedback is greatly appreciated, and we’re pleased he was able to support you so well.
Kind regards,
Liza

Rated 5 out of 5 stars

Good experience

Good experience buying another car from Vertu Barnsley. Our salesman Dan was excellent. No hard sell, very friendly & helpful. No issues at all. Would definitely recommend.

March 11, 2026
Unprompted review
Vertu Motors  - Toyota Barnsley logo

Reply from Vertu Motors - Toyota Barnsley

Good morning David,

Thank you for sharing your feedback. It’s great to hear you had another positive experience at Vertu Barnsley, and I’m really pleased that Dan made the process so straightforward. His friendly, helpful approach — without any pressure — is exactly what we aim for, so it’s lovely to know that stood out to you.

I’m glad everything went smoothly with no issues, and your recommendation means a lot.

Wishing you many happy miles in your new car.

Kind regards,
Dean

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look