Vertu Motors - Toyota Glasgow Reviews 

72
TrustScore 4.5 out of 5

4.6

860 Kennishead Road, G53 7RA Glasgow, Scotland, GB


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Rated 5 out of 5 stars

Maurice was really supportive in helping me buy a reliable longterm car. I am enjoying my hybrid. In two days of using the car for work the fuel gauge hasn't moved. The warranty and service plan give... See more

Company replied

Rated 5 out of 5 stars

Toyota Glasgow were fantastic from start to finish. I travelled up from Newcastle to purchase my car. Very friendly and efficient service. Nothing was too much trouble. Little things that make a d... See more

Company replied

Rated 5 out of 5 stars

We recently visited Vertu Glasgow and had an excellent experience from start to finish. The team was professional, friendly, and really took the time to explain everything clearly. The process was smo... See more

Company replied

Rated 5 out of 5 stars

Buying a new car can be very stressful. Maurice was very helpful, patient and courteous. He didn't push us to buy anything and listened to our preferences and made helpful suggestions. He went o... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


Contact info

  • 860 Kennishead Road, G53 7RA, Glasgow, Scotland, United Kingdom

  • 0344 659 9390

4.6

Excellent

TrustScore 4.5 out of 5

72 reviews

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4.6

All reviews

(72)

13,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Glasgow Toyota branch great experience

Glasgow branch very helpful. I normally hate buying cars but Sam made the whole buying experience a lot of fun.

April 24, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your review. It’s great to hear the Glasgow team were so helpful, and that Sam made the buying experience enjoyable for you.

Many thanks,
Chloe

Rated 5 out of 5 stars

Great service from Tom K.

April 24, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your review. We’re pleased to hear you received great service from Tom K.

Many thanks,
Chloe

Rated 5 out of 5 stars

I had a great experience at Vertu…

I had a great experience at Vertu motors. Everything went smoothly and each step was explained well. Would highly recommend.

April 11, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Hi Morag
Thank you for your lovely feedback. We're really pleased to hear you had such a great experience at Vertu Motors. It’s wonderful to know everything went smoothly and each step was clearly explained. We truly appreciate your high recommendation.
Kind regards
Dawn

Rated 5 out of 5 stars

Customer Service was brilliant

Customer Service was brilliant. Tom Kent at the Glasgow branch was so helpful and patient while we compared options for finance, we had our dog with us and he said we could bring her in, water bowl and treats provided too.

We managed to get a good price for trade in for our used car and drive away a new car the same day. Hassle free.

Thank you Tom!

March 31, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Hi Alice,
Thank you so much for taking the time to leave this brilliant 5‑star review. We’re delighted to hear that you received such great customer service at Vertu Toyota Glasgow.
It’s wonderful to know that Tom was helpful and patient while you explored your finance options, and that he made the experience comfortable for both you and your dog — treats and all! We’re also pleased you were happy with your trade‑in price and able to drive away in your new car the same day. Hassle‑free is exactly what we aim for.
Tom will be thrilled to read your kind feedback. Thank you again for choosing Vertu Motors.
Kind regards,
Liza.

Rated 5 out of 5 stars

Very friendly staff and also very…

Very friendly staff and also very informative

March 19, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your feedback. We're delighted to hear that you found our staff both friendly and informative. We truly appreciate you taking the time to share your experience.
Kind regards,
Matthew

Rated 5 out of 5 stars

Easy

Easy, informative - making a decision was simple

March 7, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Hi Cameron,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that your experience at Toyota Glasgow was easy and informative, helping you make a confident decision. That’s exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Liza.

Rated 5 out of 5 stars

Great car, great service

It had the automatic I was looking for at a good price. Service was excellent. All questions and quries answered and two personal videos to help me get acquainted with my new car. Great follow up support offered.

March 13, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Good afternoon Roberta,

Thank you for your fantastic review. I’m really pleased to hear that you found the exact automatic you were looking for at a great price. It’s wonderful to know the service lived up to expectations, with all your questions answered clearly and the personal videos helping you get familiar with your new car — such a thoughtful touch from the team.

It’s also great to hear that the follow‑up support has been strong. That reassurance after collection makes a real difference.

I’m glad the whole experience has been such a positive one for you.

Kind regards,
Dean

Rated 5 out of 5 stars

Fabulous service from vertu motors in…

Fabulous service from vertu motors in Glasgow. We bought two cars. mother and daughter purchases and Sophie was fabulous as were the rest of the showroom team. Thank you vertu two happy customers. 😎😎😎

March 14, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your fantastic review. We’re delighted to hear you and your daughter had such a great experience with us. Sophie will be thrilled to know she helped make both purchases enjoyable, and it’s lovely to hear the rest of the showroom team made a positive impression too. We’re so pleased you’re both happy with your new cars.
Many thanks,
Chloe

Rated 5 out of 5 stars

VERTU MOTORS GLASGOW 5 STAR

I have just purchased a new Toyota from Vertu motors in Glasgow, I can only say what a pleasurable experience it was , I dealt with Tom Kent from start to finish , nothing was too much trouble he ensured the Vehicle was ready & waiting in the showroom as I had a long journey home & carried out a very efficient handover ,followed up a few days later with a courtesy phone call .
Well worth the long journey, many thanks again Tom keep up the good work.

March 5, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your fantastic review. We’re delighted to hear that your experience at Vertu Toyota Glasgow was such a pleasure, and it’s great to know Tom supported you so well from start to finish. Ensuring your vehicle was prepared for the long journey and following up afterwards is exactly the level of service we aim for.
We really appreciate you travelling so far to collect your new Toyota. Many thanks again for your kind words.
Kind regards, Keith

Rated 5 out of 5 stars

Excellent salesman

Excellent salesman, explained things clearly, no hard sell , got a good deal over the line quickly.

February 23, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your great feedback. We’re pleased to hear you found our salesman clear, helpful and never pushy, and that you were able to get a good deal sorted quickly. We really appreciate you sharing your experience.
Kind regards,
Keith

Rated 5 out of 5 stars

Purchase of Toyota Yaris

Everything done well and everyone looked after us esp Maurice.

February 19, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your kind feedback. I’m so pleased to hear everything went smoothly and that Maurice took such great care of you. We really appreciate you choosing us.
Many thanks,
Chloe

Rated 5 out of 5 stars

5 Stars - Exceptional Service from Sam Bannister!

5 Stars - Exceptional Service from Sam Bannister!
I recently purchased my Toyota Yaris from Sam, and I couldn't be happier with the experience. Sam was incredibly professional, polite, and attentive throughout the entire process. He took the time to provide a very detailed and clear explanation of all the car's features, ensuring I felt confident before driving away. His expertise and passion for customer service are truly commendable. Highly recommend Sam to anyone looking for a seamless car-buying journey at Toyota Glasgow!

February 17, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Hi Sam,

Thank you for leaving this review. We are so pleased to hear that you had such an exceptional experience purchasing your Toyota Yaris. It is wonderful to know that Sam Bannister was professional, polite and attentive throughout, and that he took the time to explain all of the features clearly so that you felt confident before driving away.

Your kind words about his expertise and customer service mean a great deal, and we really appreciate your recommendation.

Kind regards,
Danielle

Rated 5 out of 5 stars

New Car

The service from start to finish was first class
My salesperson Tom Kent was professional, friendly, very knowledgeable and patient as he helped me set up the Toyota App
The showroom staff were welcoming
I would highly recommend Toyota Glasgow at Kennishead Road

February 10, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Hi Carol,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that your experience from start to finish was truly first‑class. It’s great to know that Tom Kent provided professional, friendly and knowledgeable support, and that his patience made setting up the Toyota App an easy and comfortable process for you.
We’re also pleased that you found the showroom team welcoming — it really means a lot to hear this. Thank you for your high recommendation of Toyota Glasgow on Kennishead Road.
Kind regards,
Liza

Rated 5 out of 5 stars

Excellent service!Honest

Excellent service!Honest , professional and easy to deal with . Made buying a car easy and enjoyable . Highly recommended .Maurice the salemen was knowledgeable honest and never pushy .He took the time to answer all my questions and mage the whole process smooth and stess free.

February 10, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Hi Tendai,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that you received excellent, honest, and professional service from the team at Vertu Toyota Glasgow. It’s great to know that Maurice made the car‑buying experience easy, enjoyable, and completely stress‑free.
Your kind words about his knowledge, honesty, and supportive approach mean a lot, and we’ll be sure to pass them on to him. We really appreciate your high recommendation and the time you’ve taken to share your experience.
Kind regards,
Liza

Rated 5 out of 5 stars

Really helpful.

Very welcoming on arrival. Sophie was lovely and very knowledge and nothing was a bother. Felt special when they had my new car in the show room for me to unveil - never had that before - which was great added to the excitement. Also said that at any time I could get bak to them with any questions I had. Would use this VErtu Glasgow again.

February 6, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for your lovely feedback. We’re delighted to hear how welcoming your experience was and that Sophie looked after you so well. It’s wonderful that her knowledge and friendly approach made everything feel effortless.
Having your new car unveiled in the showroom is always a special moment, and we’re so pleased it added to the excitement for you. It’s great to know the team made you feel supported and encouraged to get in touch with any questions.
We truly appreciate your recommendation and look forward to welcoming you back to Vertu Glasgow in the future.
Kind regards
Keith

Rated 5 out of 5 stars

Collecting New Car

Pleasant experience from Thomas
No pressure selling
Delighted with our purchase
Liked the added personal touch when we collected the car; made our day.

January 30, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for sharing your experience. It’s lovely to hear that Thomas made the process so enjoyable and that you felt no pressure at any stage. Being delighted with your purchase is exactly the outcome we hope for, and the personal touch on collection clearly made the moment even more special for you.

Kind regards,
Matthew.

Rated 5 out of 5 stars

Friendly and helpful!

The guys at Vertu Toyota made me feel welcome and were helpful in explaining everything about my new car! I always come back here for my Motability cars and MOTs etc as they’re always excellent! :)

January 27, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you for the fantastic feedback. It’s great to hear the team made you feel so welcome and were helpful in explaining everything about your new car. We really appreciate your continued trust in us for your Motability cars and MOTs — it means a lot.
Kind regards,
Keith

Rated 5 out of 5 stars

I recently purchased a RAV4 from Toyota…

I recently purchased a RAV4 from Toyota Glasgow, and the entire experience was outstanding from start to finish. The showroom itself is bright, modern, and incredibly welcoming, but it’s the staff and the atmosphere that truly set it apart.
There is a palpable positive ethos here and a clear sense that Toyota is at the very forefront of producing high-quality, reliable vehicles. Every member of the team I encountered was professional, transparent, and genuinely committed to providing a top-tier customer experience. I was delighted with the deal I received, and the little touches—like being greeted with a hot chocolate and pain au chocolate—made the visit feel personal and stress-free.
Beyond the sale, the peace of mind you get with Toyota is unmatched. Knowing the car comes with the potential for a 10-year warranty (via Relax servicing), a rigorous 145-point quality check, and a year of roadside assistance makes it a very confident purchase.
If you are looking for a professional team, a fair deal, and a brand that leads the way in hybrid reliability, look no further than Toyota Glasgow.
A huge thank you to Molly and the Toyota Glasgow Team,

Eddy Jackson

January 30, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe

Rated 1 out of 5 stars

Terrible experience

Terrible experience, simple service couldn’t make out the mechanics report , tried calling the garage hung up on me 6 times,,, agreed to recommendations for new breaks via app at 9.30am to be email at 13.47 saying my vehicle wouldn’t be ready as no parts available ,,,, 70-75k service , fluids all exactly the same as when it was dropped off at 8.am ,,,, add blue was added 3weeks ago un yet paperwork suggested add blue was added ,,,,oil suggesting being changed looks like the same oil to me this is where I doubt very much filters have been changed . because no one answered my call to service desk I sent an unhappy email , still to this day I’ve had no reply. Big garage mentality I’ll not be returning.

January 27, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Good morning, Andrew. Thank you very much for taking the time to provide us with this feedback. I am very sorry that your experience has left you feeling in this way. Please be assured our management team are looking into this further for you and we will be in touch. Kind regards, Mark Littlejohn (General Manager)

Rated 5 out of 5 stars

Very happy!

Great experience trading in one car and choosing another. Incredibly patient with all my questions and ordering and delivery quicker than I expected.

January 21, 2026
Unprompted review
Vertu Motors  - Toyota Glasgow logo

Reply from Vertu Motors - Toyota Glasgow

Thank you, Jayne, for your wonderful 5‑star review. We’re delighted to hear you had such a great experience trading in your car and choosing your next one. It’s fantastic that the team were able to answer all your questions patiently and that the ordering and delivery were quicker than expected. Your feedback means a lot to everyone at Vertu Motors Toyota Glasgow, and we hope you enjoy your new car. Kind regards, Kerry

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