The whole process of buying a car, the team a Loughborough Toyota were all polite and helpful, nothing was too much trouble. Thank you to Jacob for being so helpful.
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See what reviewers are saying
Staff were knowledgeable, honest and most importantly never pushy with sales. I genuinely felt a valued customer from start to finish and listened to by Lewis (Sales Advisor) of my requirements an... See more
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We visited Loughborough Toyota on 14th August 2026 to look at the Toyota Yaris's. We were greeted by Dan and then Liam came to assist us . Under the circumstances why were looking to down size from a... See more
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It's unacceptable that no one is able to answer a phone at a small-ish local garage and the phone - even using a local number - is directed to a national call centre or wherever. Loughborough Toy... See more
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Company details
About Vertu Motors - Toyota Loughborough
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Belton Road, LE11 1ND, Loughborough, Leicestershire, United Kingdom
- 0330 012 2350
4.9
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Knowledgable sales staff, efficient and helpful
Took my old car in and asked about an exchange. Good advice from Lewis to go for a pre registered model. Smooth process throughout. Lewis was very informative and helpful throughout. Staff are always friendly. I have used this branch of Vertu for several years. Toyota are great cars, always reliable and service is good.
January 28, 2026
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning Elaine. Thank you so much, Elaine, for taking the time to leave such a wonderful 5‑star review. It’s fantastic to hear that Lewis was able to guide you through the exchange process and recommend a pre‑registered model that suited your needs. We’re delighted the experience felt smooth and informative from start to finish.
Your loyalty over the years truly means a lot to us. Knowing that you continue to find our team friendly, our service reliable, and your Toyota dependable is exactly the kind of feedback that keeps us motivated.
We hope you enjoy your new car, and we look forward to welcoming you back to Toyota Loughborough again in the future. Kind regards, Kerry
Great service and attention to detail
Great service and attention to detail, nothing was too much trouble, and I am really enjoying my new car.
January 14, 2026
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Excellent Customer Service
I want to thank Toyota Loughborough for a very pleasant experience from start to finish. Toyota was very helpful, kind and understanding of my car needs. They gave excellent customer service, if I had a question they always rang me back, and answered my questions perfectly. They even went out of there way, and loan me a vehicle for the Christmas period whilst I waited for my new car. And put fuel in it too. And they even drove me home, I am so grateful to them, I cannot fault Toyota at all. Ben and Lewis were fantastic, they were so helpful, and made it a very pleasant experience. I highly recommend them. Thank you, Toyota
Joanne Wells-Bainbridge
January 14, 2026
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ben, Lewis and the team. We hope to see you again soon. Happy motoring, Selina
Attention to detail
Attention to detail. Ben Clay listened to what I wanted in a car. This was at Vertu Motors Loughborough
January 3, 2026
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent Toyota Dealership
Excellent services provided by Chris and Ben. Nice and smooth. Highly recommended.
January 9, 2026
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Good customer service
January 1, 2026
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Toyota
Really? Great service from start to finish .
Lewis Hays Hays Was very polite. And helpful
Love my new car Toyo CHR Automatic.
December 31, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Excellent service at Vertu…
Excellent service at Vertu Loughborough. The staff were very welcoming and professional. Very fair price given for our car as part exchange. A special thank you to Liam who was exceptional. Probably one of the best Toyota dealerships we have been too over the past 25 years of owning Toyota's. Would highly recommend. Thank you!
December 31, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Liam and the team. We hope to see you again soon. Happy motoring, Chloe
Brilliant staff at Vertu Loughborough
Vertu Toyota Loughborough staff have been brilliant everytime we have visited.
We have had our previous car serviced there for the last 3 years and because of the excellent customer service received, they were our first choice garage to purchase our new car.
Liam was great, very knowledgeable about the cars, spent time explaining our options and just helpful all round.
We were kept informed about every step, nothing was too much trouble.
As Toyota fans, Vertu Loughborough will be the garage we go to for servicing and next car.
Would recommend them without hesitation.
December 30, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
A very positive buying experience from…
A very positive buying experience from start to finish. It’s a very long time since I’ve had to think about getting a new vehicle but Lewis was with us every step of the way. We purchased a lovely Toyota Aygo X and although it is 3 years old, we were treated as if we were buying brand new. Lovely touches like the official unveiling and handover before I drove it away. All staff were friendly and professional. Many thanks!
December 17, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Helpful and knowledgable staff
Helpful and knowledgable staff. Ben and John made the process nice and simple. I would certainly recommend them.
December 10, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Ben and John were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Freindly, helpful and knowledgeable
The staff were so freindly helpful and knowledgeable.
They made the whole experiance very easy and quick.
Special thanks to Ben who looked after us and explained everything so well.
December 9, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
A fair and friendly car dealership
Very obliging, courteous, helpful & friendly.
December 11, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
I have had an excellent experience
I have had an excellent experience. Ben was very helpful and helped me in every way.
November 28, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Very helpful staff and experience was…
Very helpful staff and experience was really good one of your colleagues name is Eoin Casey he is very helpful n explain everything so nicely so thank you
November 20, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great Experience! Bought my first car :)
I recently purchased my first car—a Toyota Yaris Excel from Vertu Motors —and the entire experience was genuinely excellent. Hannah was the person who helped me throughout, and she made the process so smooth and stress-free.
I test-drove two different cars, and Hannah was friendly, patient, and incredibly helpful the entire time. She explained everything clearly, never rushed me, and made sure I understood all the details. I really appreciated how comfortable she made me feel, especially as this was my first time buying a car.
I reserved the car I liked and came back about two weeks later to collect it. Even then, Hannah was just as supportive and thorough, guiding me through the final steps with the same level of care.
Overall, my experience with Vertu Motors has been great, and I’m really happy with my car. Huge thanks to Hannah for all her help—highly recommended!
November 13, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you so much for your kind words! We are so happy to hear that Hannah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Bought a lovely used Toyota Prius from…
Bought a lovely used Toyota Prius from them and came all the way from Dudley to get it. Had a great experience going through the test drive and purchase and never felt pressured to buy and had a fantastic service from Lewis and the team
November 8, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning Stuart. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lewis and the team. We hope to see you again soon. Happy motoring, Dean
Good product. Excellent customer service
The staff and the Toyota product. Joel Bembridge was highly recommended by our son and daughter in law. He was really attentive, and helpful in explaining to us the various options we could chose to purchase a used Toyota. I was also helped by Chris Shaw on Joel's day off. The purchase procedure was very quick and a good deal of it was conducted online. I collected my 22 reg Yaris Hybrid last Friday 7th November. My wife and I are absolutely thrilled with my new car. In addition I had a courtesy call from Chris, yesterday late afternoon, just to check everything was ok.
November 3, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning Cyril. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Joel, Chris and the team. We hope to see you again soon. Happy motoring, Dean
Friendly and knowledgeable sales person.
Friendly and knowledgeable sales person.
Took his time to fully explain everything.
October 25, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
The Staff were amazing
The Staff were amazing , they made everything from viewing the car to test driving the car and working out a deal for myself as been great . They’ve explained everything I needed to know and answered all questions I’ve had so far . lol .
October 25, 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning, Alan. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
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