Vertu Motors - Toyota Rotherham Reviews 

90
TrustScore 5 out of 5

4.8

245 Bawtry Road, Wickersley, S66 2JL Rotherham, South Yorkshire, GB


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Rated 5 out of 5 stars

Fantastic service, especially from Daniel at the Vertu Rotherham showroom. No pushy sales tactics, Daniel was friendly, helpful and very knowledgeable. Absolute pleasure to deal with and would hig... See more

Company replied

Rated 5 out of 5 stars

Called at Toyota wickersley needing a car as soon as possible, as the wife is not well and lots of hospital visits. We was greeted by Ruth on reception who was brilliant 🤩 Then we was sorted ou... See more

Company replied

Rated 5 out of 5 stars

The sales person Joe spent time listening to what I wanted, provided options and didn't pressure me into any decision. The whole process felt calm and transparent. I experienced excellent service righ... See more

Company replied

Rated 5 out of 5 stars

I recently bought my new Toyota Aygo X from the Wickersley Vertu branch, and I could not be happier with the service. Daniel was absolutely brilliant throughout the entire process. He was incredibly... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Rotherham

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 245 Bawtry Road, Wickersley, S66 2JL, Rotherham, South Yorkshire, United Kingdom

  • 0330 012 2218

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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1-star

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4.8

All reviews

(90)

13,357 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a really enjoyable visit from the…

Had a really enjoyable visit from the very beginning right through to buying my car.
Very friendly staff, efficient, attentative, and nothing too much trouble. Dealt with the same sales person throughout and a very big shout out to Joe Cummins. An excellent member of the team!!
Well done Joe, your help and advice was very much appreciated 👏

February 10, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Hi Karen
Thank you for your wonderful feedback. We're delighted to hear you had such an enjoyable experience from start to finish. It’s great to know you found the team friendly, efficient, and attentive, and that nothing was too much trouble.
A big thank you as well for recognising Joe Cummins — we’re thrilled to hear he supported you throughout the whole process and that his help and advice made such a positive difference. He truly is an excellent member of the team.
Kind regards
Dawn

Rated 5 out of 5 stars

Great experience

Great experience, all the guys at vertu Toyota were amazing. A* customer service from all involved Abdul and Jamie especially!

February 4, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for sharing such a fantastic review. We're delighted to hear that you had a great experience and that all the team at Vertu Toyota made such a positive impression. It’s wonderful to know the customer service stood out, and I’ll be sure to pass your kind words on to Abdul and Jamie — they’ll really appreciate the recognition.
Kind regards,
Matthew

Rated 5 out of 5 stars

I looked at a number of Vertu dealers

I looked at a number of Vertu dealers. Rotherham Vertu stands out because they have a good receptionists and good sales people. I bought a car from them and found them to be informative and helpful.

February 3, 2026
Unprompted review
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Reply from Vertu Motors - Toyota Rotherham

Thank you for taking the time to share your experience. We're delighted to hear that Rotherham Vertu stood out during your visits and that our reception and sales teams made such a positive impression. It’s great to know you found the team informative and helpful throughout your car‑buying journey.
We truly appreciate your feedback and your trust in choosing us.
Kind regards,
Matthew

Rated 5 out of 5 stars

I bought my AYGO X this week from…

I bought my AYGO X this week from Toyota at Wickersley.
I was met by a lovely sales rep called Abdul, who looked after me from start to finish in a professional and friendly manner and actually made my car buying experience really enjoyable (I generally hate going to car dealers).
There was no heavy sales pitch, no pressure to purchase other products, which I have experienced at other dealers and I was given as many Lattes as I could drink to boot. While I was offered other products and did purchase one, I was informed about them and then left to make up my own mind without feeling harassed into it (not the experience I have had at other dealers in the past).
Abdul couldn't have made my experience with Toyota any better, I was given a fair part-ex price and although I have no intention of purchasing another car for a while, I would definitely return to, and recommend this dealership to friends and family. My husband may be looking for his next car sooner, and fully intends to return to Toyota at Wickersley for his next car purchase (hopefully Abdul will still be there to make the sale).
The car is amazing. It was pristine when I collected and Abdul did a big reveal for me, which I wasn't expecting. He then took the time to show me how everything worked and even set up my mobile phone for me!!

I highly recommend this dealership and will definitely return in future !!

January 31, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you so much for sharing such a detailed and heartfelt review. It’s wonderful to hear how well Abdul looked after you and how he turned what is usually a stressful experience into something genuinely enjoyable. The fact that you felt no pressure, were given clear information, and were able to make your own decisions comfortably speaks volumes about the level of care he provides.

It’s also great to hear that the handover was special, the car was presented perfectly, and that Abdul took the extra time to walk you through everything — even setting up your phone. Knowing that both you and your husband would happily return really means a lot, and your recommendation is truly appreciated.

Enjoy your new AYGO X — it sounds like the perfect fit and I’m delighted the whole experience left such a positive impression.

Kind regards,
Matthew

Rated 5 out of 5 stars

A truly wonderful experience dealing…

A truly wonderful experience dealing with Daniel and the team at Vertu Rotherham from the initial call to collecting our new car!

Daniel, in particular, displayed excellent customer service, honesty, integrity and a non-pushy but just thoroughly likeable 10/10 manner throughout. It was worth the long trip from home to purchase the car from Rotherham as the team created such a wonderful, friendly experience for us when collecting the car and it's a real shame that they aren't our local Toyota dealership. However, even though we are based miles away, we were offered any ongoing help and support from the team whilst we get accustomed to our new car.

A special mention to Jack, for helping to make our car purchase happen and to Chris for having the car looking outstanding!

Regardless of distance, we would have no hesitation in recommending Vertu Rotherham to anyone we know that would be looking for a new car as they have been a joy to deal with and their service, first class!

January 28, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for sharing such an exceptional review. It’s wonderful to hear how positive your experience was from the very first call right through to collecting your new car. Daniel will be thrilled to know that his honesty, integrity, and warm, non‑pushy approach made such a strong impression. Creating a welcoming and enjoyable experience is exactly what he strives for, and your comments reflect that perfectly.
It’s also great to hear that the long journey was worthwhile and that the whole team at Vertu Rotherham helped make the day special. Jack’s support in making the purchase happen and Chris’s work preparing the car clearly added to the experience, and they will really appreciate your recognition.
Even though you’re based miles away, the team’s commitment to offering ongoing help and support remains the same, and it’s fantastic to know you’d confidently recommend Vertu Rotherham to others. Feedback like yours means a great deal to everyone involved.
Kind regards,
Matthew.

Rated 5 out of 5 stars

Outstanding service

What a pleasure to visit a motor company that feels welcoming and friendly with no pressure to make your mind up on the spot! We made an appointment with Daniel to have a look at a vehicle which was being prepped, he was so helpful and talked us through our options with regards to purchase in a professional but easy to understand manner. From first enquiry to purchasing our car it was an absolute pleasure we felt so comfortable with the whole process and on the strength of that experience we will be back for the car servicing! Thank you vertumotors and Daniel for your excellent service

January 31, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Great service all the way

Great service all the way.
The salesman Abdul did his best to get me a good deal.
Would definitely use this garage again.

January 29, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Good morning, Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that you received great service throughout and that Abdul worked hard to secure a good deal for you. He’ll be delighted to know his efforts made such a difference.
We truly appreciate your comments and look forward to welcoming you back again in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Fantastic bunch of people

Fantastic bunch of people, made to feel welcomed the minute you walk through the door. The process of purchasing to the aftercare is simple. Love my Toyota.
Thanks guys.

January 20, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Very friendly and knowledgeable sales…

Very friendly and knowledgeable sales staff. Joe was very professional and helpful. In fact, all staff were top-notch.

January 23, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Very helpful staff from the "meet and…

Very helpful staff from the "meet and greet" to Eve who took me through the car's features and answered all my questions, very knowledgeable. would give her more than 10 out of 10 if I could

January 20, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Eve and the team. We hope to see you again soon. Happy motoring Dawn

Rated 5 out of 5 stars

Really great service from Vertu right…

Really great service from Vertu Rotherham right from the first point of contact. Joe Cummins was exceptionally awesome, answered every question I asked. And ooh, I won’t forget how my vehicle was delivered. It was a pleasant surprise. Joe needs to talk to everyone 😁

January 9, 2026
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 1 out of 5 stars

Terrible Service Beaware

There toyota garage thinks it's acceptable to charge over a £1000 for a repair then 2 days later it breaks down again with same fault ask for a further £2200, this is from the so called experts,

November 1, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information including registration number, we can certainly have this looked into further for you. Please quote ref TP01C1612. Kind regards, Selina

Rated 5 out of 5 stars

Great Experience Thank you

Made us feel welcome and at ease,very helpful and explained everything.

December 9, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Really easy smooth process

Really easy smooth process. Raul was great and explained everything thoroughly. Love the car and would definitely recommend.

December 6, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Their Mobility Team Maybe The Best In The World

This is my second time ordering a car here through the mobility scheme and it is still a very helpful and effective service. The staff are friendly and helpful, I went in to ask a question without an appointment and immediately a member named Jack gave me about 10 minutes of his time to help answer my questions. I’m specifically impressed with the mobility team and Evelyn’s in particular, it’s been a few years since my first application so I didn’t remember fully what to do but Eve gave me the same amount of attention and care as the first time, I will always be grateful to Evelina for all the help she’s provided and helping me kickstart my adult life by helping me apply for a Yaris.

November 20, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you so much for your kind words! We are so happy to hear that Jack & Evelina were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Eve was great from start to finish

Eve was great from start to finish. I am very grateful that she's been the person dealing with me. I am happy with my C-HR and with all the service form Vertu Toyota Rotherham.

November 20, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Good afternoon David. Thank you so much for your kind words! We are so happy to hear that Eve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

5 star service

5 star service, very pleased with the car. ABDUL WAS REALY HELPFUL.

November 13, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you so much for your kind words! We are so happy to hear that Abdul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Excellent service

Nothing was too much trouble from every member of the staff, especially Jo Cummings who sorted everything out, found us the perfect car and made sure everything went smoothly.

October 4, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent staff service

Excellent staff service. Friendly & not pushy.
Massive praise to Raul Fuentes who was so helpful & informative through the whole process.

October 11, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Good morning. Thank you so much for your kind words! We are so happy to hear that Raul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Car experience vertu

I normally hate buying a car, but this latest experience at vertu was so different. Really busy dealership but took time to explain everything. Raol was really pleasant and went through the whole process. Always asking what I wanted. No hassling. He was supported by Mr padley one of the managers who helped when I couldn't complete the financial doc on my phone. Would definitely use them in the future

October 2, 2025
Unprompted review
Vertu Motors  - Toyota Rotherham logo

Reply from Vertu Motors - Toyota Rotherham

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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