We got excellent help from Adrian Hewitt at Vertu Toyota, Worksop, he guided us through the Motability Scheme and ordered our chosen car. We were very pleased it was delivered within 3 weeks. Really... See more
Company replied
Lawrence House, Retford Road, S80 2QD Worksop, Nottinghamshire, GB
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We got excellent help from Adrian Hewitt at Vertu Toyota, Worksop, he guided us through the Motability Scheme and ordered our chosen car. We were very pleased it was delivered within 3 weeks. Really... See more
Company replied
Excellent customer service, Dan gave us time to look around and discuss the vehicle but was also available to answer any questions we had. No pushy sales but was very helpful and informative, relaxed,... See more
Company replied
Great dealership to deal with both sales and service are fantastic. They are honest and loyal to customers with no hard sell. Evelina stood in for Dan who was sick and she did a great handover and her... See more
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Well I would have enjoyed my purchase of a Corolla estate fl75phy a lot more had I not Had to take it back to have the rear neerside door realigned because it did not shut properly travelling a to... See more
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Lawrence House, Retford Road, S80 2QD, Worksop, Nottinghamshire, United Kingdom
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Dan was really pleasant and easy to talk to. We went in to enquire about the Yaris Cross and C-HR, and he had great knowledge of both cars. He took the time to answer all of our questions clearly and helped us feel confident in our decision.
We ended up buying the C-HR, and Dan also gave us a great deal on it. This is the second time we’ve bought a car from him, and once again the whole process was straightforward and stress-free. We couldn’t have done it without Dan’s help.

Reply from Vertu Motors - Toyota Worksop
Yet another 5 star recommendation for Toyota Vertu at Worksop. Abbie initially sold me my new Toyota Aygo X, but sadly she wasn't around when I picked it up. I must say the service is second to none. Totally professional in every way. Dan did my handover and he is super nice!! This is my 5th Aygo from Toyota and I wouldn't go anywhere else.

Reply from Vertu Motors - Toyota Worksop
Nice welcome Vertu Worksop, new car in the showroom all ready. Good communications everything sorted.

Reply from Vertu Motors - Toyota Worksop
From start to finish the customer service was excellent. Ben at Vertu in Worksop was delightful to deal with - if ever the right person was in the right job, it’s him. All the staff at the dealership could not have been more attentive, very conscious that we had been there for some time sorting out the paperwork and ensuring we were topped up with drinks and keeping us informed of the process. On top of this, they put up with our not too friendly Dachshund!! As far as the car goes, again Ben spent time going through the various features and controls and at no time did we ever feel pressured to make and there was absolutely no sales patter - and very happy with our purchase. A shout out also goes to the Sales Manager, Leo who looked after us at the end - and as we were just about to pay for some Toyota “merch” to go with our new car, he stepped in and arranged for it to be given to us without charge - pure class from a first rate dealership!!

Reply from Vertu Motors - Toyota Worksop
Dan was incredibly professional whilst also being friendly and helpful. No pressure was put on me to purchase a car or any of the additional options.
I was kept up to date regarding my order following the purchase. All questions I had prior to delivery were responded to quickly.
The customer service at Worksop has been really good and I feel comfortable that if I have any questions that I am able to call for assistance.

Reply from Vertu Motors - Toyota Worksop
It was great experience getting our Toyota Yaris cross from Vertu Motors. Adrian was really helpful at workshop branch. I will highly recommend them.

Reply from Vertu Motors - Toyota Worksop
My C-HR was prepared perfectly. The seller, Dan, was a great guy, and handled everything to the highest standard. I highly recommend VERTU Toyota Worksop.

Reply from Vertu Motors - Toyota Worksop
Adrian helped us from start to finish. He was able to answer our questions, and made sure everything was running smoothly.

Reply from Vertu Motors - Toyota Worksop

Reply from Vertu Motors - Toyota Worksop
Toyota are the most trustworthy manufacturer.
Ben the salesman was totally professional throughout making it a really pleasant experience.

Reply from Vertu Motors - Toyota Worksop
We had to travel over 2 hours to pick the car up. From start (over the phone) to finish Adrian made the process and transactions so easy, that when we arrived other than dotting the I’s and crossing the t’s, everything was sorted, so stress free, professional, yet extremely friendly and such a pleasure to be taken care of without a second thought… definitely worth the journey. We’ve had the car nearly a week and we love it. Thank you so much Adrian and the amazing team.

Reply from Vertu Motors - Toyota Worksop
superb service from beginning to pick up! big thanks to the whole team @ vertue Massive thanks to Aidrian and Leo who went out of their ways 😜 also hi to Poppy customers care great lass !
and last big meow to Crunchie
if you are looking for a first class Toyota dont hesitate.
Lee & Alison
poulton le fylde
Lancs

Reply from Vertu Motors - Toyota Worksop
What great customer service - A fantastic experience from start to finish. Clear communication throughout.
Dan was a star - he has a lovely, no-pressure sales style. He gave a brilliantly detailed explanation of how the car controls work so that I was confident before I drove away.
I highly recommend Vertu Toyota Worksop - they provide a warm and friendly welcome and operate fair and transparent pricing.

Reply from Vertu Motors - Toyota Worksop
Sales staff made you feel special nothing too much trouble for them,all queries answered in a professional manner. No hesitation in recommending this dealership

Reply from Vertu Motors - Toyota Worksop
Nothing was any trouble what so ever Leo flippo and connor Watkinson were spot on with everything

Reply from Vertu Motors - Toyota Worksop
Connor was very patient and explained everything that we needed. He answered all our questions in a way that was easy to understand. Much coffee was available.

Reply from Vertu Motors - Toyota Worksop
The staff couldn't do enough to help us with no pressure what so ever. Nothing was too much trouble, we can't thank Leo and Dan enough.
Louise and Julian

Reply from Vertu Motors - Toyota Worksop
The staff were fantastic and very helpful

Reply from Vertu Motors - Toyota Worksop
It’s all about profit and not customer service, previously the Worksop dealership was owned by Burrows and their customer service was second to none, always helpful and when the service was due they did a free pick up service, Now Vertu want to charge £60 for the service that was previously free of charge.
Now we are given a 3 hour waiting slot as a minimum…….
Addendum to my original post,
Thank you Dean for your prompt response, indeed Owyn has spoken to myself and resolved the issue. Hopefully this customer service issue will be discussed and lead to a resolved training issue.

Reply from Vertu Motors - Toyota Worksop
We were looked after by Connor at Vertu Toyota Worksop. Nothing was too much trouble. We both had a test drive and Connor spent a lot of time answering all our questions. The showroom was a pleasant environment with coffee in a proper cup included. When we collected the car, Connor again spent a long time introducing us to all the cars features and assured us we could get in touch if we needed any help. All in all a great experience.

Reply from Vertu Motors - Toyota Worksop
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