Vertu Motors - Toyota Worksop Reviews 

66
TrustScore 5 out of 5

4.8

Lawrence House, Retford Road, S80 2QD Worksop, Nottinghamshire, GB


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Rated 5 out of 5 stars

We got excellent help from Adrian Hewitt at Vertu Toyota, Worksop, he guided us through the Motability Scheme and ordered our chosen car. We were very pleased it was delivered within 3 weeks. Really... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, Dan gave us time to look around and discuss the vehicle but was also available to answer any questions we had. No pushy sales but was very helpful and informative, relaxed,... See more

Company replied

Rated 5 out of 5 stars

Great dealership to deal with both sales and service are fantastic. They are honest and loyal to customers with no hard sell. Evelina stood in for Dan who was sick and she did a great handover and her... See more

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Rated 3 out of 5 stars

Well I would have enjoyed my purchase of a Corolla estate fl75phy a lot more had I not Had to take it back to have the rear neerside door realigned because it did not shut properly travelling a to... See more

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Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Worksop

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Lawrence House, Retford Road, S80 2QD, Worksop, Nottinghamshire, United Kingdom

  • 0330 012 2317

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(66)

13,416 reviews in the last 12 months

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Rated 5 out of 5 stars

We love our new car

The team we dealt with was great, we were made to feel very welcome and were lucky enough to get a great teal on a pre registered vehicle. We decided to drive 200 miles round trip to seal the deal.Our existing car was 13 years old so the new hybrid is a huge step up and totally different. We decided to have the vehicle delivered and was a little disappointed that the car with 4 miles on the clock was driven over to us, we were expecting it to be on a mini transporter. However the dealership were generous in recognising and accepting the delivery issues to our satisfaction. Overall we were very happy with our experience, but I would like to see more detail giver over so you know what to expect when arranging deliver and other features on these new models.

January 5, 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

It was a excellent experience all the…

It was a excellent experience all the staff made sure you had all you needed with a smile and a drink and biscuit to make my journey such a excellent one

January 14, 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Everything from beginning to last good bye was absolutely nice and pleasant.
Wonderful staff, professional approach to the customer. The whole process went well and pleasantly. Special thanks to Ben - you are the Legend! - also to Tom - thank you for your patient. Strongly recommended. Five stars!

January 9, 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good afternoon, Thank you so much, Waldemar, for your outstanding 5‑star review.
It’s wonderful to hear that your entire experience — from the very first conversation to the final handover — was so smooth and enjoyable. The team at Toyota Worksop will be thrilled with your comments, and Ben and Tom in particular will be over the moon to receive such warm praise. Being called a legend is something Ben will treasure.
We truly appreciate your recommendation and your kind words about our professional and friendly approach.
If there’s anything we can support you with in the future, we’ll be more than happy to help.
Thank you again for choosing us. Kind regards, Kerry

Rated 5 out of 5 stars

Excellent service

Excellent service. 5 stars. Really good and helpful salesman, Ben. All aspects efficient. Tom was really good at showing us how everything worked.
The best experience in buying a new car we have had for a very long time.

December 31, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Ben and Tom were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Amazing team

I am so grateful of all the Vertu team in Worksop. Adrian was amazing and very helpful. Every detail big or small was explained with a smile 😊. From just an enquiry to when l finally decided to purchase.

November 21, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Top dealership

Absolutely first class service from Toyota Worksop, especially thanks to Connor the sales guy that made our purchase smooth and easy.
Can highly recommend this dealership
Also thanks to Tom for the final handover of my new vehicle

November 12, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Connor & Tom were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Ben the sale man was very helpful with…

Ben the sale man was very helpful with my al request

November 5, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

An excellent experience.

As they always are, all the team at Vertu Toyota Worksop were extremely helpful and a pleasure to deal with. Ben, who organised the car sale, was very professional and pleasant. He was excellent in all he had to do and made us feel very content and welcomed. In addition to Ben, we would also like to thank Leo for the help he gave to us. Many thanks to them all and we will always use this dealership for anything we need in the future.
Peter and Julia Burton.

October 25, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Toyota Vertu Worksop dealership

Toyota Vertu Worksop dealership, gave outstanding, excellent service when I was e when buying my new car.

The service was just excellent in every way, Adrian, Sales Executive was informative, knowledgeable and supportive with all my questions and needs from my new car.

The whole team were delightful when I went to collect my car, nothing was too much trouble & went out of their way to ensure everything was perfect. They made my whole experience such a pleasure.
Well done to all of the team. 😀🏅

October 13, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Adrian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Returning customer

Returning customer, our salesman Dan Holmes was very welcoming. He was very knowledgeable and couldn't be more helpful.
One point, I've had two courtesy cars from Vertu Toyota Worksop and the demo car all had front and rear cameras, because of this we believed that these cameras were standard issue. They are not, they are extras we felt that this should have been clarified

September 20, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Just great

Great experience from beginning to end. All staff friendly and welcoming, Sales executive handled the sale with care and attention and was knowledgeable but not at all pushy. Manager was friendly and helpful. Highly recommend, first experience of using Vertu and will definitely use in the future. Easy and stress free. Thank you

October 21, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Vertu Worksop

5*Service, Stress free car purchase made easy by Ben sales consultant and everyone at Vertu Worksop. Thankyou we will definitely be back..

October 11, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Leo and his Team was brilliant from…

Leo and his Team was brilliant from start to finish, would highly recommend them.

September 30, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good morning Mark. Thank you so much for your kind words! We are so happy to hear that Leo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Helpful

Helpful, well informed salesman who was not 'pushy' with either the car sale or the optional extras on offer.

October 8, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

What a pleasure to deal with nice…

What a pleasure to deal with nice people.
From the first phone call to collection an absolute pleasure

October 10, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good morning. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Really good experience with vertu…

Really good experience with vertu toyota worksop.
Abbie sorted finance out, Dan explained about the car. Not pushy about the sale.
Id definitely buy a car again from them.

September 27, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Abbie and Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

A pleasurable experience

From start to finish the time and care they took to explain everything was first class. No pressure put on you.

September 26, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Excellent service.

I had a fantastic level of service when buying my Toyota. Adrian the salesmen
at the Worksop branch was very friendly and professional .

September 4, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you so much for your kind words! We are so happy to hear that Adrian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Toyota Corolla Purchase.

I bought a Toyota Corolla 2.0L Design Hybrid 2022 from Vertu Toyota in Worksop. My car got delivered on 15/9/25 and the whole experience was first class. I bought the car online and Connor Watkinson was really good by showing me a video of the car and giving me all the information that I required. He kept me updated on the delivery time and I can't thank him enough for all his help. The car is superb too.

September 15, 2025
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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