Vertu Motors - Vauxhall Chingford Reviews 76

I had a great experience purchasing a used car through Sammy. He looked after my friend and me from start to finish, making the whole process easy and stress-free. He was friendly, honest, and took the time to answer all our questions without any pressure. The car was exactly as described, and we were really happy with the service we received. I would definitely recommend him to anyone looking for a reliable used car and excellent customer service. Thanks again for making it such a positive experience!

Great service from Nick. Very polite and helpful.

Nick’s customer service is impeccable!! He was kind, welcoming and reassured me that my car would be looked after carefully and efficiently. He is a treasure to your company!

Sonia was absolutely fantastic from start to finish. She supported both my mum and me throughout the process of choosing the right vehicle. Although I'm the driver and my mum is my passenger, the vehicle was for my mum, and our decision to go with Vertu Vauxhall was ultimately because of Sonia's outstanding customer service.
One thing that really stood out was how Sonia treated my mum throughout the entire process. Rather than directing everything to me as her carer, she spoke directly to my mum, took the time to understand her needs, and involved her in every decision. Even with a language barrier, Sonia was patient, gave me time to translate, and always made sure my mum was the priority. This meant so much to us and made my mum feel genuinely included, respected, and valued.
When we returned to collect the car, Sonia even remembered that my mum had been unwell during our previous visit. The first thing she did was ask my mum how she was, which really showed us how caring and attentive she is. It's those little personal touches that make such a big difference.
She also took the time to explain everything about the car. She sat with us in the vehicle, went through what every button and feature was for, and made sure we both felt comfortable and confident before we left. Nothing felt rushed, and she was happy to answer every question we had.
Sonia made what could have been a stressful experience feel smooth, enjoyable, and personal. We couldn't have asked for better service, and it's because of her that we chose Vertu Vauxhall. She is a real credit to the team, and we wouldn't hesitate to recommend her to anyone looking for exceptional customer service.

Im happy with my experience however one worker in particular, Sonya made my experience better as she made me feel comfortable, was very kind, helpful and i enjoyed giggling with her :)

Friendly team in the showroom whether maintenance or salespeople. Excellent customer care especially Sammi Arif, who arranged car finance and services.

Sonia was so helpful. Amazing experience!

Nick was very professional and explained everything about my service and mot with a smile on his face , excellent customer service.

Great customer service from Nick. Highly recommend him

Amazing service as usual from Andy on mobility would not go anywhere else getting the frontera can’t wait. love Andy so calm proper gentleman would defently recommend him

So pleased to be back with Vauxhall Chingford. Andy in motability is always great, always very helpful and welcoming. Staff at Vauxhall Chingford are all lovely. Looking forward to collecting my new car very soon. Thank you Andy and Vauxhall Chingford

I recently had the pleasure of being assisted by Sonia at Vertu Motors Vauxhall Chingford, while purchasing my new car, and I couldn’t be happier with the experience. From start to finish, Sonia was professional, knowledgeable, and genuinely attentive to my needs.

She took the time to understand exactly what I was looking for, answered all my questions with patience, and guided me through the process with complete transparency. Her friendly approach made what can often be a stressful experience feel smooth and enjoyable.

Sonia went above and beyond to ensure I was confident in my decision, and her excellent customer service truly stood out. I’m absolutely delighted with my new car and very grateful for her support.

I would highly recommend Sonia to anyone looking for a reliable, honest, and dedicated sales assistant.

Nick has been very helpful thank you. Amazing customer service

Good to see Andy from the Mobility team because he and the team provide an excellent service, very courteous and helpful.
Thank you

I am extremely disappointed with my experience with Vauxhall Chingford.

I purchased a Peugeot 2008 in March 2025 with approximately 47,900 miles. Within just 6,000 miles of ownership, the vehicle suffered a major failure — a cracked gearbox housing — with a repair cost quoted at £7,000.

A failure of this nature is not consistent with reasonable expectations for a 5-year-old vehicle. In addition, the car experienced multiple issues shortly after purchase, including an oil leak, electrical faults, and interior defects, raising concerns about its condition at the point of sale.

Despite this, the dealership has declined responsibility and instead offered a “goodwill” contribution, leaving me to pay £4,500. I do not consider this reasonable given the nature and scale of the failure. The explanation provided relies on “wear and tear” and the fact I declined an extended warranty, which does not address their responsibility to supply a vehicle of satisfactory quality.

This situation has caused significant inconvenience, including loss of use of the vehicle, additional transport costs, and ongoing financial commitments.

I have now escalated the matter through the finance company and the Financial Ombudsman Service.

After receiving an independent report we find the issue is nothing to do with what they have alleged and is something which was likely impending at time of purchase. Never the less I will be pushing this case to the furthest level in the name of justice as I have been duped.

They have openly said on this platform that they’d look into it again. Until now we hear nothing. An absolute shambles.

Based on my experience, I would advise others to carefully consider their options before purchasing from this dealership.

It's a shame I didn't get Nick! I went in due to recall and the greeting at the Service Reception at 10.05 was miserable. No smiles, no hello and very little on what happens and where I could wait ( I did look about). I won't be visiting them again! Sorry guys but that 'welcome' just wasn't...welcoming.

I had an extremely unpleasant experience here and felt genuinely uncomfortable as a customer. I was left sitting and waiting for my sales advisor for far too long, with no clear communication or acknowledgment. What made the situation worse was the behavior of the managers from the nearby office, they were loudly laughing (almost screaming) and joking in a way that felt completely unprofessional and disruptive.
The atmosphere was chaotic and disrespectful, almost as if customer presence didn’t matter at all. It honestly felt degrading to sit there waiting while staff carried on so noisily without any regard for how it might come across.
The whole experience left me feeling ignored and unwelcome. It was disturbing enough that I just wanted to leave. (Which I did ) Absolutely unacceptable service.I won’t be returning. If I could give a ZERO I would.

Rawnok was extremely patient and knowledgeable about the car I purchased and very accommodating to my time scale. He was very good at keeping me up date . Also he was very good at listening to my requirements and suggesting what would be a best fit for me.

Nick was amazing at checking in with me throughout the sales process and listening to any concerns which I had and going above and beyond. Nick has also been on the car journey with me for approximately four years.

Sonia is also amazing talking me through the car specification and always accommodating and friendly on each visit I have to the dealership whether I have come in for a service or MOT. Before changing my car she always kept me informed on my visits with the pricing of cars I expressed an interest in and talked me through my options . Sonia has been on this Car journey with me for the past four years and counting. She is very welcoming and friendly a real asset to Vauxhall Chingford .

Took my car in to have my airbag replaced due to a recall. Excellent customer service provided by Nick who was extremely professional and friendly.

I had my car serviced, Nick went out of his way to help me get my vehicle back in time for an appointment that I had.
Nick was very friendly and helpful
Thank you 😊