Customer service remained excellent from beginning till end of process. Excellent team, happy to help you. they meets you outside the car park and happy to understand you as a person and go with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from Sonia Magnifico for the past 3 years. Over and beyond, showed massive sensitivity during an extremely difficult time death of my son. I've now got my 2nd car Vauxhal... See more
Company replied
Nick was very helpful throughout he ensured I was kept updated on my vehicle check . Excellent Customer service skills. It’s a pleasure to see how interacted he is was with myself and other customers... See more
Company replied
I was looking for a vehicle that had a big boot for my walker, but not too big to navigate the streets of East London. I found Sonia Magnifico at Vauxhall Chingford to sort out my new Mobility car... See more
Company replied
Company details
About Vertu Motors - Vauxhall Chingford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Shadbolt Avenue 3, E4 8PZ, Chingford, Essex, United Kingdom
- 0344 659 6687
4.5
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service remained excellent…
Customer service remained excellent from beginning till end of process.
Excellent team, happy to help you. they meets you outside the car park and happy to understand you as a person and go with your budget.
I give Dan Brace and Mark the Manager same a 100%. Weldon you both for your service to me.
definitely will be recommending.
August 15, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your fantastic review.
We are delighted to hear that you received excellent customer service from start to finish. It's wonderful to know that Dan Brace and Mark provided such a welcoming, helpful, and customer-focused experience, taking the time to understand your needs and work within your budget.
At Vertu, we believe every customer should feel valued and supported throughout their journey, so it's fantastic to hear that the team delivered exactly that.
Thank you for your recommendation and kind words. We will be sure to pass your feedback on to Dan and Mark.
Kind regards,
Keith
Nick was very helpful throughout he…
Nick was very helpful throughout he ensured I was kept updated on my vehicle check . Excellent Customer service skills. It’s a pleasure to see how interacted he is was with myself and other customers. He made my morning very pleasant indeed.
August 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your wonderful feedback.
We’re delighted to hear that Nick was so helpful throughout your visit and kept you fully updated on your vehicle check. It’s great to know that his excellent customer service, communication and friendly approach made such a positive impression.
We’re especially pleased that Nick’s interaction with both yourself and other customers helped make your morning so pleasant. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Nick was very helpful and a great guy
August 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Robert,
Thank you for your review.
We're pleased to hear Nick was very helpful and made your experience a positive one. We appreciate your feedback and your 5 star rating.
Kind regards,
Danielle
Excellent customer service from Sonia…
Excellent customer service from Sonia Magnifico for the past 3 years. Over and beyond, showed massive sensitivity during an extremely difficult time death of my son. I've now got my 2nd car Vauxhall Frontera , loved my Mokka.
Going to Chingford Vauxhall always a good experience with staff such as Sonia who remembered me.
Thankyou Sonia xx
August 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Saroj,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are truly delighted to hear about your continued positive experience with Vauxhall Chingford over the past three years. It’s especially heartwarming to know that Sonia Magnifico has consistently provided exceptional customer service and built such a strong relationship with you during that time.
We are also deeply sorry to hear of the loss of your son. During such a difficult period, it means a great deal to hear that Sonia showed genuine sensitivity, care, and understanding. Supporting our customers as people, not just as customers, is incredibly important to us, and your comments are a wonderful reflection of Sonia's compassion and professionalism.
Congratulations on your new Vauxhall Frontera. We're delighted to hear that you loved your Mokka and have returned to us for your second vehicle. The fact that Sonia remembered you and helped make your visit another positive experience is exactly the kind of service we strive to deliver.
Thank you again for your kind words and loyalty. We will make sure your lovely feedback is shared with Sonia, who will be truly touched by your comments.
We wish you many happy miles in your new Frontera.
Kind regards,
Liza.
Amazing experience and service from…
Amazing experience and service from Nick. Sorted my airbag recall straight away. I will be back for everything I need with my Astra going forward
August 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Jemma,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had an amazing experience with Vauxhall Chingford and that Nick was able to resolve your airbag recall quickly and efficiently. Providing prompt, helpful service and ensuring our customers' vehicles are safe and well looked after is incredibly important to us.
It's especially wonderful to hear that Nick made such a positive impression that you'll be returning for your future Astra needs. Feedback like this is a great reflection of the customer care we strive to deliver every day.
We'll be sure to pass your kind comments on to Nick, who will be delighted to receive them.
Thank you again for your support, and we look forward to welcoming you back in the future.
Kind regards,
Liza.
My experience was great
My experience was great, Sonia was helping me. She is the best, very transparent and good at doing her job. Highly recommended
August 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Kelly,
Thank you for your wonderful feedback, it’s great to hear Sonia provided such transparent and professional support throughout your experience. We’re delighted she made such a positive impression and that you would highly recommend her.
Kind regards,
Dean
I spoke to Nick who was extremely…
I spoke to Nick who was extremely courteous and helpful. He quoted me up to an hour, but was much quicker. Thank you Nick.
August 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi David,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Nick provided such courteous and helpful service during your experience with Vauxhall Chingford. Delivering excellent customer care and keeping our customers informed is something we take great pride in, so it's wonderful to know that Nick exceeded your expectations.
It's especially pleasing to hear that he was able to complete everything quicker than anticipated while still providing the high level of service you deserved.
Thank you again for your kind feedback. We'll be sure to pass your comments on to Nick, who will be delighted to receive them.
Kind regards,
Liza.
Nick is very helpful and professional
Nick is very helpful and professional. I recommend him!
August 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Esin,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Nick provided such helpful and professional service during your experience with Vauxhall Chingford. Delivering excellent customer care and ensuring our customers feel supported throughout their journey is exactly what we strive for.
Thank you also for your recommendation. Your kind feedback will mean a great deal to Nick, and we'll be sure to pass your comments on to him.
Thank you again for choosing Vauxhall Chingford. We look forward to welcoming you back in the future.
Kind regards,
Liza.
Nick was great very friendly and helpful
August 7, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Ermelinda,
Thank you for your kind feedback, it’s great to hear Nick was so friendly and helpful throughout your experience.
Kind regards,
Dean
Very happy thanks to Nick great service
August 5, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Dexter,
Thank you for your kind feedback, it’s great to hear you’re so happy with the service you received. We’re delighted Nick looked after you so well and helped make your experience a positive one.
Kind regards,
Dean
I spoke to Nick today he was amazing
I spoke to Nick today he was amazing. He helped me and answered any questions that I needed and done what he could to help me. I will return because of my experience. Thank you again Nick
August 4, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Nat,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you had such a positive experience with Vauxhall Chingford.
It’s wonderful to know that Nick was able to answer all of your questions and provide the support you needed. Delivering helpful, knowledgeable, and customer-focused service is exactly what we strive for, so it’s great to hear that Nick went above and beyond to assist you.
We’re especially pleased that your experience was so positive that you plan to return in the future. Your kind words will mean a great deal to Nick, and we’ll be sure to pass your feedback on to him.
Thank you again for your support and for choosing Vauxhall Chingford.
Kind regards,
Liza.
Excellent service from Nick
August 4, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Amin,
Thank you for your feedback, it’s great to hear you received excellent service from Nick.
Kind regards,
Dean
Fantastic service
Fantastic service. Sonia was so incredibly helpful and kind. Definitely recommend her
July 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon,
Thank you for your fantastic feedback, it’s great to hear Sonia was so helpful and kind throughout your experience. We really appreciate your recommendation and are delighted she made such a positive impression.
Kind regards,
Dean
Sonia was very professional and…
Sonia was very professional and friendly she explained every detail step by step allowing my husband and I to ask questions if we wasn’t sure of things.
Once we was ready to take our new off Sonia talked through all aspects of the car.
July 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your wonderful feedback.
We’re delighted to hear that Sonia provided such professional and friendly support throughout your experience. It’s great to know that she took the time to explain everything step by step, ensuring both you and your husband felt comfortable and able to ask questions whenever needed.
We’re also pleased to hear that, when collecting your new car, Sonia carefully talked you through all of its features and controls, helping you drive away with confidence.
I’ll be sure to pass on your kind words to Sonia.
Kind regards,
Matthew
I was looking for a vehicle that had a…
I was looking for a vehicle that had a big boot for my walker, but not too big to navigate the streets of East London.
I found Sonia Magnifico at Vauxhall Chingford to sort out my new Mobility car.
Sonia is compassionate, caring & does her job as Mobility sales rep with the same ethos. A really lovely person.
I really felt safe in my choice of the Frontera Electric (very nervous about changing to electric) because of her clear explanations & patience with me on the day of ordering & collection of my Frontera.
If you are looking for your new Mobility car & you live in North East London head for Vertu motors Chingford.
July 28, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Catherine,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that Sonia provided such outstanding support while helping you choose your new Motability vehicle.
It’s fantastic to know that Sonia’s compassion, patience, and clear explanations helped make you feel comfortable and confident throughout the process, especially when making the transition to an electric vehicle. Choosing the right car is an important decision, and we’re pleased that the Frontera Electric met your needs while giving you the practicality you required.
Your kind words about Sonia truly reflect the level of care and dedication we strive to provide for all our customers. We’ll be sure to share your lovely feedback with her, and we know she’ll be delighted to hear how much her support meant to you.
Thank you again for your recommendation and for choosing Vauxhall Chingford. We wish you many happy miles in your new Frontera Electric.
Kind regards,
Liza.
great experience actually found the…
great experience actually found the issue that no one could with my car, have to big up Chris who helped me every step of the way from the beginning to the end much appreciated.
July 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your great review.
We are delighted to hear that the team was able to identify and resolve an issue with your car that others had been unable to find. Providing expert support and keeping our customers informed throughout the process is something we take great pride in.
A special thank you for recognising Chris. It's fantastic to know that he supported you every step of the way and made the experience as smooth and stress-free as possible.
We truly appreciate your feedback and thank you for choosing Vertu Motors.
Kind regards,
Keith
Great service
Great service
I have been a customer of Vertu motors Chingford for many years
The service I received from Sonia magnifico was excellent she covered every detail , while being friendly and efficient she made the experience of choosing a mobility car very easy
If your looking for a mobility car I would definitely recommend Vertu motors Chingford where Sonia can guide you you through the process
July 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Mary,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive great service from the team at Vertu Vauxhall Chingford. It’s wonderful to know Sonia made the process of choosing your Motability vehicle so easy, taking the time to explain everything and provide such friendly and efficient support throughout.
We’ll be sure to pass on your kind feedback to Sonia. Thank you for your recommendation and continued loyalty.
Kind regards,
Kerry
Airbag recall
Had the pleasure of being served by Nick today. Charming, polite and professional and a super smooth experience. Had an airbag fitted that was completed swiftly with a comfortable waiting area with complimentary tea and coffee to enjoy whilst it was done. Very satisfied!
July 20, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Phil,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Nick provided such a charming, polite, and professional service during your visit to Vauxhall Chingford.
It’s great to know that the airbag fitting was completed quickly and efficiently, and that you were able to relax in our comfortable waiting area with complimentary refreshments while the work was carried out. We’re thrilled that everything went smoothly and that you left feeling very satisfied with your experience.
We’ll be sure to pass your kind feedback on to Nick and the team.
Kind regards,
Liza.
I’m very please with the help Sonia…
I’m very please with the help Sonia provided with my Motability application. She kept me updated throughout the whole process. Sonia did a good job and I’m overall very happy with the customer received provided by her. Thank you!
July 20, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Chris,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that Sonia provided such great support with your Motability application and kept you updated throughout the entire process.
It’s fantastic to know that her communication and dedication helped make the experience a positive one for you. We’ll be sure to pass on your kind words to Sonia, who will be thrilled to receive your feedback.
Thank you again for choosing Vauxhall Chingford.
Kind regards,
Liza.
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your kind review.
We are delighted to hear that Nick was so helpful throughout your experience. Delivering excellent customer service and providing support every step of the way is what we strive for, so it's wonderful to know that Nick made such a positive impression.
We truly appreciate you taking the time to share your feedback, and we will be sure to pass your comments on to Nick. I'm sure he will be delighted to hear them.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Kind regards,
Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.