Customer service remained excellent from beginning till end of process. Excellent team, happy to help you. they meets you outside the car park and happy to understand you as a person and go with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from Sonia Magnifico for the past 3 years. Over and beyond, showed massive sensitivity during an extremely difficult time death of my son. I've now got my 2nd car Vauxhal... See more
Company replied
Nick was very helpful throughout he ensured I was kept updated on my vehicle check . Excellent Customer service skills. It’s a pleasure to see how interacted he is was with myself and other customers... See more
Company replied
I was looking for a vehicle that had a big boot for my walker, but not too big to navigate the streets of East London. I found Sonia Magnifico at Vauxhall Chingford to sort out my new Mobility car... See more
Company replied
Company details
About Vertu Motors - Vauxhall Chingford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Shadbolt Avenue 3, E4 8PZ, Chingford, Essex, United Kingdom
- 0344 659 6687
4.5
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very disappointed with my…
I am very disappointed with my experience with Vertu Motors. I purchased a Seat Ateca, and within a short period the car developed serious engine and turbo issues. The vehicle had to be recovered by AA and the deal was eventually unwound through Black Horse.
Although the case was resolved, Vertu Motors did not provide the full amount that was expected, and around £600 was not given. Communication was slow and I had to continuously follow up with the dealership and finance company to move the process forward.
I expected better customer service and transparency from a well-known company. The process caused a lot of stress and inconvenience. I hope Vertu Motors improves their customer support and handles future cases more fairly.
February 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Raj,
Thank you for your feedback. I’m sorry to hear you feel disappointed with how your experience concluded.
I must respectfully disagree with your account, as our records show that you were kept updated throughout the process and that we maintained regular contact via both phone and email. In addition, a courtesy vehicle was provided to ensure you remained mobile while your vehicle was with us.
When it became clear that the vehicle required a replacement engine, we acted to avoid further delay and worked with Black Horse to agree a voluntary termination and refund to bring the agreement to a close as efficiently as possible for you.
In relation to the remaining balance you’ve mentioned, our records do not support the figure stated, and the settlement was completed in line with the finance company’s final agreement.
We always aim to handle situations like this as transparently and supportively as possible, particularly when unexpected mechanical issues arise, and it’s disappointing to hear that this has not been your perception.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
The sales man understood what we wanted…
The sales man understood what we wanted from our car and what would meet our needs he did not just try and sell us a car he did his best to help ING us a family car.
February 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Stephen,
Thank you for your review. I’m really pleased to hear the salesperson took the time to understand what you needed and focused on helping you find the right family car rather than simply making a sale. It’s great to know the experience felt supportive and genuine.
Wishing you and your family many happy miles ahead.
Kind regards,
Dean
Andy made it straightforward and kept…
Andy made it straightforward and kept me up to date with my order.
Thanks Andy for helping me get my new car I love it.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good morning Louise,
Thank you for your lovely review. I’m really pleased to hear how straightforward Andy made everything for you and that you were kept fully up to date throughout your order. It’s great to know his support helped make the process smooth — and even better that you love your new car.
We really appreciate you sharing your experience.
Kind regards,
Dean
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon,
Thank you for leaving your review. I’m pleased to hear you had a very good experience, and it’s great to know things went smoothly for you.
Kind regards,
Dean
I have used the dealer for so many…
I have used the dealer for so many years and my experience with them has always been good.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Florence,
Thank you for the lovely 4‑star review. It’s great to hear you’ve been returning to the dealership for so many years and that your experience has consistently been good — loyalty like that means a lot to the team.
Kind regards,
Kerry
Motability experience!
Purchased my Motability car with Andy and he made the experience very easy to do. Love my car, which gives me my independence!!
A big thank you to Vauxhall Chingford!!
March 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi L A,
Thank you so much for leaving us a fantastic 5‑star review. We’re delighted to hear that Andy made the process of purchasing your Motability car smooth and easy.
It’s wonderful to know that you love your new car and that it’s helping you maintain your independence — that truly means a lot. We’ll make sure your kind words are passed on to Andy and the whole team at Vauxhall Chingford.
If you ever need any further support, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Car Purchase
Samim Arif, the sales executive at the Chingford site was very knowledgeable and experienced when I purchased my car recently. The process was well prepared and straight forward.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you, Paul, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that Samim Arif at Vauxhall Chingford provided such knowledgeable and experienced support during your recent purchase. It’s great to know that the process was well‑prepared and straightforward from start to finish — exactly the kind of experience we aim to deliver.
Your feedback is greatly appreciated and will certainly be passed on to Samim and the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Andrew at Vertu Chingford went above…
Andrew at Vertu Chingford went above and beyond to make me feel like his only customer that day, when in fact he was so busy dealing with others. He still had time to explain everything to me and answer any questions I had.
March 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you, Vicki, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that Andrew at Vertu Vauxhall Chingford went above and beyond to make your experience such a positive one. It’s fantastic to know that, even on a busy day, he made you feel like his only customer — taking the time to explain everything clearly and answer all your questions. Your kind words are truly appreciated and will mean a great deal to Andrew and the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Took my van in for a clutch on…
Took my van in for a clutch on collection the van was parked in an overspill area not covered by cctv and left open on pulling the van round to the hire van to transfer tools I notice the windscreen had been cracked and the service lights were on on the dashboard
I called the manager out he tried to tell me the windscreen was already broken and it wasn’t and that he would reset the service lights I left the van there went away in the hire van I had to chase the garage to see when the van would be ready firstly was told they didn’t have my van I could go on and on there is a catalog of issues basically do not use this dealership
March 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Mr Griffiths,
Thank you for your feedback. We are sorry to read that you feel dissatisfied with your experience.
However, we would like to clarify a few points. Your vehicle remained stationary on our site and was not road tested. When the windscreen was inspected, there were multiple stone chips present as well as dirt within the crack itself, which strongly indicates the damage was not newly caused while the vehicle was with us. As the vehicle had not been driven, it would not have been possible for this type of damage to occur during our care.
Regarding the dashboard warning lights, the vehicle’s battery was found to be low during its time with us. This can sometimes trigger warning lights to appear on the dashboard. We ensured the battery was fully charged before the vehicle was returned.
We are also sorry to hear that there was confusion regarding communication while your vehicle remained with us, as this is certainly not the level of service we aim to provide. Your comments have been shared with the management team so we can review the situation internally.
If you would be willing, we would welcome the opportunity to discuss your concerns further and review the matter with you directly. Please feel free to contact the dealership and ask for the management team so we can assist.
Kind regards
Nick Locke
General Manager
Vertu Vauxhall Chingford
amazing experience sonia was very good…
amazing experience sonia was very good to us would recommend100%
March 5, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Jessica,
Thank you for your review. I’m really pleased to hear you had an amazing experience and that Sonia took such good care of you. It’s great to know you’d recommend the team 100%.
Kind regards,
Dean
Exceptional and Anti-Anxiety Service
I recently picked up my new Motability vehicle from Vertu Motors Vauxhall Chingford, and I cannot thank Andy enough for his help. As a disabled customer, the process of getting a new car can often be overwhelming, but Andy went completely above and beyond to make the entire experience anti-anxiety and stress-free.
He is an incredibly helpful and professional salesman who truly understands the needs of his customers. He went out of his way to ensure everything was perfect and kept me at ease throughout. If you are looking for a seamless, supportive experience, I highly recommend asking for Andy. A massive thank you for the brilliant service!"
March 4, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Denis,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly delighted to hear about your positive experience collecting your new Motability vehicle from our Vauxhall Chingford dealership.
It’s wonderful to know that Andy was able to make the process calm, supportive, and completely stress‑free for you. He takes great pride in understanding and meeting the individual needs of his customers, so your kind words will mean a great deal to him. Creating an experience that feels comfortable and reassuring — especially when it can often feel overwhelming — is incredibly important to us.
Thank you again for your high recommendation and for recognising the brilliant service Andy provided. We hope you enjoy your new vehicle and wish you many happy miles ahead.
Kind regards,
Liza
I ordered a Vauxhall Grandland 1.2…
I ordered a Vauxhall Grandland 1.2 Ultimate Car from Vertu Vauxhall in Chingford, Andy in Sales was a delight to deal with, from initially making the choice, he explained everything in detail so I could decide that the Grandland was the right car for me. The service from Andy was excellent.
February 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Pauline,
Thank you so much for your fantastic 5‑star review. We're delighted to hear that Andy made your experience at Vertu Vauxhall Chingford such a positive one. It’s wonderful that he took the time to go through everything in detail and support you in choosing the Grandland 1.2 Ultimate — we’re so pleased it was the right car for you.
Your kind words about the excellent service are truly appreciated.
Kind regards,
Liza
They are always welcoming when i come
They are always welcoming when i come. Great service provided by all the sales assistants. Clapton F provided great customer service and resolved my queries and Navid was excellent in given me updated specs on my car style.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your great feedback. We’re really pleased to hear you always feel welcomed when you visit. It’s wonderful to know the whole sales team provides great service, and that Clapton offered excellent customer care and resolved your queries.
It’s also great to hear Navid was helpful in updating you on the specs of your chosen car style.
Kind regards, Keith
Great price good customer service
Great price good customer service
February 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Balasubramaniam,
Thank you for your great 5‑star review! We’re really pleased to hear you received a great price and good customer service from the team at Vauxhall Chingford. Your feedback is much appreciated.
Kind regards,
Liza
They made you feel like a friend
They made you feel like a friend, just having a chat. Listened to what you wanted and then provided that vehicle. Kept you up to date with the stages and what was happening.
February 5, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Paul,
Thank you for your review. It’s great to hear that the team made you feel relaxed and listened to what you wanted, and that they kept you updated throughout the process. That’s exactly the experience we aim to deliver.
If you need anything further, we’re always here to help.
Kind regards, Dean
Vertu Chingford
I highly recommend Vertu Vauxhall Chingford to friends and family because of their excellent service and friendly staff.
February 1, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good morning Cinthia,
Thank you for your lovely feedback. I’m really pleased to hear that you’d recommend Vertu Vauxhall Chingford to friends and family — excellent service and friendly staff are exactly what we aim to deliver, so it’s great to know that came through in your experience.
Kind regards,
Dean
Sonia Magnifico was so helpful and…
Sonia Magnifico was so helpful and attentive to my needs and easy transition in getting my new motorbility car
February 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your review, Barry. We are pleased to hear that Sonia was so helpful and made the transition to your new Motability car easy.
Kind regards, Danielle
One of the best dealerships in the…
One of the best dealerships in the area, normally plenty on of space to park,wasnt yesterday but that was understandable as they loads of new cars in for pick up.
Staff very friendly, I dealt with Andrew as I was a motability customer, absolutely blinding service.....keep up the good work all
February 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Craig,
Thank you so much for taking the time to leave this fantastic review. We’re delighted to hear you consider us one of the best dealerships in the area. It’s great to know the team were friendly throughout your visit, and I’m really pleased that Andrew provided such excellent Motability support.
Thank you also for your understanding regarding the parking — collection days can get especially busy when lots of new cars are being picked up, so we really appreciate your patience.
Your feedback means a lot to us. Thanks again, and we look forward to seeing you again in the future.
Kind regards,
Danielle
The salesman that delt with me…was 💯 %
The salesman that delt with me certainly new his cars ,he had a lot of knowledge and patience with me, when explaining certain things and I didn't quite understand he would explain it again but with no attitude, he was a very respectful young man.
January 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Nogber,
Thank you for leaving this review. We are so pleased to hear that your salesman looked after you so well. It is wonderful to know he was knowledgeable, patient and took the time to explain everything clearly without any pressure. Your kind words about his respectful attitude mean a lot.
We really appreciate your feedback.
Kind regards,
Danielle
Continue doing a great job STAFF were…
Continue doing a great job STAFF were so nice and helpful.
January 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi there,
Thank you for your kind feedback. We're really pleased to hear that you found our staff so nice and helpful. Your support means a lot to us, and we’ll keep working hard to deliver great service.
Kind regards
Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.