Customer service remained excellent from beginning till end of process. Excellent team, happy to help you. they meets you outside the car park and happy to understand you as a person and go with... See more
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Excellent customer service from Sonia Magnifico for the past 3 years. Over and beyond, showed massive sensitivity during an extremely difficult time death of my son. I've now got my 2nd car Vauxhal... See more
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Nick was very helpful throughout he ensured I was kept updated on my vehicle check . Excellent Customer service skills. It’s a pleasure to see how interacted he is was with myself and other customers... See more
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I was looking for a vehicle that had a big boot for my walker, but not too big to navigate the streets of East London. I found Sonia Magnifico at Vauxhall Chingford to sort out my new Mobility car... See more
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Company details
About Vertu Motors - Vauxhall Chingford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Shadbolt Avenue 3, E4 8PZ, Chingford, Essex, United Kingdom
- 0344 659 6687
4.5
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Nick has been very helpful thank you
Nick has been very helpful thank you. Amazing customer service
April 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Richard,
Thank you for your review. It’s great to hear that Nick was so helpful and delivered amazing customer service — your feedback will be very much appreciated.
Kind regards,
Dean
Quality Service
Good to see Andy from the Mobility team because he and the team provide an excellent service, very courteous and helpful.
Thank you
April 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good morning Jeni,
Thank you for your review. It’s great to hear how courteous and helpful Andy and the Mobility team were, and that they continue to provide such excellent service.
Kind regards,
Dean
Major gearbox failure after 6,000 miles – poor resolution
I am extremely disappointed with my experience with Vauxhall Chingford.
I purchased a Peugeot 2008 in March 2025 with approximately 47,900 miles. Within just 6,000 miles of ownership, the vehicle suffered a major failure — a cracked gearbox housing — with a repair cost quoted at £7,000.
A failure of this nature is not consistent with reasonable expectations for a 5-year-old vehicle. In addition, the car experienced multiple issues shortly after purchase, including an oil leak, electrical faults, and interior defects, raising concerns about its condition at the point of sale.
Despite this, the dealership has declined responsibility and instead offered a “goodwill” contribution, leaving me to pay £4,500. I do not consider this reasonable given the nature and scale of the failure. The explanation provided relies on “wear and tear” and the fact I declined an extended warranty, which does not address their responsibility to supply a vehicle of satisfactory quality.
This situation has caused significant inconvenience, including loss of use of the vehicle, additional transport costs, and ongoing financial commitments.
I have now escalated the matter through the finance company and the Financial Ombudsman Service.
After receiving an independent report we find the issue is nothing to do with what they have alleged and is something which was likely impending at time of purchase. Never the less I will be pushing this case to the furthest level in the name of justice as I have been duped.
They have openly said on this platform that they’d look into it again. Until now we hear nothing. An absolute shambles.
Based on my experience, I would advise others to carefully consider their options before purchasing from this dealership.
February 6, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1R2904 Kind regards, Dean
It's a shame I didn't get Nick
It's a shame I didn't get Nick! I went in due to recall and the greeting at the Service Reception at 10.05 was miserable. No smiles, no hello and very little on what happens and where I could wait ( I did look about). I won't be visiting them again! Sorry guys but that 'welcome' just wasn't...welcoming.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Sonia,
Thank you for taking the time to share your feedback. I’m sorry to hear that your arrival experience this morning did not meet the standard of welcome and clarity we aim to provide.
Having your vehicle in for an airbag replacement is already an inconvenience, and you should absolutely feel well-informed and supported from the moment you arrive. It’s clear we did not communicate the process or direct you to our waiting facilities as clearly as we should have, and I apologise for that.
Your comments are very helpful, and we will be reviewing how we welcome and guide customers on arrival so that expectations and available facilities are made clearer upfront.
We will also be speaking with the individual concerned directly. I would like to emphasise that this is not reflective of the wider team, who consistently strive to provide a friendly and helpful service, but we will address this appropriately to ensure the right standard is maintained at all times.
If you need anything else, please don’t hesitate to contact me.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
I had an extremely unpleasant experience at this place
I had an extremely unpleasant experience here and felt genuinely uncomfortable as a customer. I was left sitting and waiting for my sales advisor for far too long, with no clear communication or acknowledgment. What made the situation worse was the behavior of the managers from the nearby office, they were loudly laughing (almost screaming) and joking in a way that felt completely unprofessional and disruptive.
The atmosphere was chaotic and disrespectful, almost as if customer presence didn’t matter at all. It honestly felt degrading to sit there waiting while staff carried on so noisily without any regard for how it might come across.
The whole experience left me feeling ignored and unwelcome. It was disturbing enough that I just wanted to leave. (Which I did ) Absolutely unacceptable service.I won’t be returning. If I could give a ZERO I would.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for taking the time to share your feedback.
I am sorry to hear that your visit did not meet your expectations. While we always aim to provide a welcoming and professional environment, our showroom can at times be busy, which may create a more lively atmosphere than anticipated.
Regarding your wait time, our team strives to keep customers informed; however, there are occasions where delays can occur, particularly during peak periods. That said, we do take your comments on board and will continue to review how we communicate with customers during busier times.
We appreciate you bringing this to our attention and wish you all the best in your search.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
Vauxhall Chingford
Rawnok was extremely patient and knowledgeable about the car I purchased and very accommodating to my time scale. He was very good at keeping me up date . Also he was very good at listening to my requirements and suggesting what would be a best fit for me.
Nick was amazing at checking in with me throughout the sales process and listening to any concerns which I had and going above and beyond. Nick has also been on the car journey with me for approximately four years.
Sonia is also amazing talking me through the car specification and always accommodating and friendly on each visit I have to the dealership whether I have come in for a service or MOT. Before changing my car she always kept me informed on my visits with the pricing of cars I expressed an interest in and talked me through my options . Sonia has been on this Car journey with me for the past four years and counting. She is very welcoming and friendly a real asset to Vauxhall Chingford .
April 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Rawnok supported you so well with patience, clear communication, and a genuine understanding of your requirements throughout the purchase process. It’s also wonderful to know that Nick consistently checked in with you, addressed any concerns, and has supported you over such a long journey, going above and beyond to ensure a positive experience. Your kind words about Sonia are equally appreciated — her friendliness, knowledge, and ongoing support over the years clearly made a real difference. Your feedback highlights exactly the level of care we strive to provide, and your comments will be proudly shared with the entire team at Vauxhall Chingford.
Kind regards,
Matthew
Took my car in to have my airbag…
Took my car in to have my airbag replaced due to a recall. Excellent customer service provided by Nick who was extremely professional and friendly.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your kind feedback. We’re pleased to hear that Nick provided excellent customer service during your visit and that you found him professional and friendly while your airbag recall was completed. Your comments are very much appreciated.
Kind regards,
Matthew
I had my car serviced
I had my car serviced, Nick went out of his way to help me get my vehicle back in time for an appointment that I had.
Nick was very friendly and helpful
Thank you 😊
April 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your kind feedback. We’re pleased to hear that Nick went out of his way to help ensure your car was returned in time for your appointment and that you found him friendly and helpful. Your comments are very much appreciated.
Kind regards,
Matthew
Excellent service Mr Clapton
April 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Emmanuel,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received excellent service from Mr Clapton.
Your kind comments are very much appreciated and will be shared with him and the team at Vauxhall Chingford. Thank you again for choosing us.
Kind regards,
Liza
5* Service …
Andy is very helpful and kept us up to date with the information and when car would be available
April 20, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Connie,
Thank you for taking the time to share your feedback. We’re delighted to hear that Andy was very helpful and kept you well informed throughout, particularly regarding updates and availability of your car.
Clear communication is very important to us, so your kind comments are greatly appreciated and will be shared with Andy and the team at Vauxhall Chingford. Thank you again for choosing us.
Kind regards,
Liza
Just got a new car from there andy was…
Just got a new car from there andy was brilliant he was very helpful. Didnt rush me at all. 👌👌
April 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Ahmet,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and that Andy was brilliant throughout your car purchase.
It’s great to know that he was very helpful and made sure you never felt rushed — creating a relaxed and supportive experience is very important to us. Your kind comments will be shared with Andy and the team at Vauxhall Chingford.
Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Liza
TERRIBLE CUSTOMER SERVICE
I recently brought a car from here in December the car has given me nothing but issues from after a month after buying it. I took it back a few times to get the many issues resloved. I have been dismissed and not listened to finally the car a (2025 plate) brakes stopped working while I was driving on a fast road on my way to the dealership. I finally gave them the keys I'd had enough.I have called they say they will call back they don't .. I haven't heard from them since the car is still there!! Customer service is zero after they have sold you the car you are on your own.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Karren,
Thank you for your review. We are sorry to hear that you remain unhappy with your experience.
We would like to clarify that your vehicle has undergone extensive inspections, including diagnostic checks and multiple road tests. At this stage, we have not been able to identify or replicate a fault that would allow us to escalate the matter further with Stellantis.
We appreciate the concerns you have raised and understand how frustrating this situation must be. If you have any additional supporting evidence, such as an RAC report or other independent findings, we would be more than happy to review this and reassess the matter accordingly.
Kind regards
Nick Locke
General Manager
Great experience
Great experience. Looking forward to picking up corsa in a weeks time
April 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Robert,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you had a great experience so far and that everything has gone smoothly.
We look forward to welcoming you back soon to collect your new Corsa and hope the rest of the process is just as positive. Thank you again for choosing Vauxhall Chingford.
Kind regards,
Liza
Sonia and Clapton
Sonia in sales assisted me on collecting my new car, Brilliant motability adviser, friendly, helpful, understanding and made sure that collecting my new car went smoothly.
Also Clapton in the service dept brilliant his friendly, helpful ensured I was comfortable offered me a drink whilst I waited.
Brilliant staff a credit to Vertu Vauxhall in Chingford. I would give 10*
April 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you very much for taking the time to leave such a fantastic review. We’re delighted to hear that Sonia provided you with brilliant support when collecting your new car and that her friendly, understanding approach made the Motability process smooth and stress‑free. It’s also wonderful to know that Clapton in the service department looked after you so well while you were waiting, ensuring you were comfortable and well cared for. Your kind words really highlight the level of customer care we strive to provide, and I’ll be sure to pass your feedback on to both Sonia and Clapton. They are certainly a credit to the team at Vertu Vauxhall Chingford. Thank you again for your recommendation.
Kind regards,
Keith
AMAZING SERVICE
Overall, I had a very positive experience with the Vauxhall main dealer. Christopher was the person who helped us, and he was professional, friendly, and very helpful throughout the whole process. He took the time to explain everything clearly and made sure we felt comfortable and well informed. The customer service was excellent, and the dealership was clean, organised, and welcoming. Christopher’s support made the experience smooth and stress-free. I would definitely recommend this Vauxhall main dealer to others.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi there,
Thank you for the excellent review. It’s great to hear you had such a positive experience with the Vauxhall team.
Christopher will be delighted with your feedback — his professional, friendly, and helpful approach really shines through in what you’ve shared. Taking the time to explain everything clearly and making sure you felt comfortable and well informed is exactly the standard we aim for.
Lovely to hear the dealership itself felt clean, organised, and welcoming too. Really appreciate your recommendation.
Kind regards,
Kerry
Very helpful
Very helpful. I got a great trade in deal with a huge range of vehicles to chose from the Vertu data base to find a replacement.
All the paper work was done for me so really hassle free.
I was even given a session on automatic driving which I needed after 45 years of manual driving.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Jane,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive and hassle‑free experience at Vertu Vauxhall Chingford.
It’s great to know you were happy with your trade‑in deal and the wide range of vehicles available to help you find the perfect replacement. We’re also pleased that the team took care of all the paperwork to make the process as smooth as possible. Your mention of the automatic driving session after many years of manual driving is especially lovely to hear — we’re glad the team could support you every step of the way.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Reply from Vertu Motors - Vauxhall Chingford
Hi there,
Thank you for your excellent feedback. We're really pleased to hear you had such a good experience and found everything well maintained and to a high standard. Your comments are truly appreciated.
Kind regards
Dawn
I am updating my previous review…
I am updating my previous review because the situation has been fully resolved. While I encountered some initial communication and technical challenges after the delivery, the way the management team and CEO Robert Forrester stepped in to fix everything was truly impressive.
I want to give a special shout-out to Navid, the sales executive who handled my car purchase. He was professional, very friendly, and a pleasure to deal with throughout the entire process.
It’s rare to see a company that takes customer feedback so seriously and acts so quickly. I am now a very happy customer and would definitely recommend Vertu Chingford for their commitment to making things right.
April 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Alex,
Thank you for taking the time to update your review and share this detailed feedback. We’re really pleased to hear that the situation has now been fully resolved and that you’re a happy customer.
While we’re sorry to learn about the initial communication and technical challenges following delivery, it’s great to know that the management team were able to step in quickly and put everything right. Your recognition of the way your feedback was handled is truly appreciated.
A special thank you as well for highlighting Navid’s professionalism and friendly approach throughout your purchase — he’ll be delighted to read your kind words. We’re proud to be a business that listens to customers and takes action when things don’t go as planned, so your comments mean a great deal to us.
Thank you again for your recommendation and for choosing Vertu Vauxhall Chingford.
Kind regards,
Liza.
New Car
First of all, I would like to say thank you Tom who introduced me to Navid Pimani , Sales Advisor.
Secondly, Navid was absolutely amazing and very informative, in advising and showing me the various options I had when choosing a car. Then working out the best Finance options for me and took all my requirements into consideration when arranging the car finance for me.
Great! Thank you for your brilliant service.
Nadeem Ishaq
March 28, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Nadeem,
Thank you for taking the time to leave such a wonderful 5‑star review. We’re delighted to hear about your positive experience at Vertu Vauxhall Chingford.
It’s great to know that Tom was able to assist you initially, and that Navid provided such an informative and supportive service throughout your car‑buying journey. We’re pleased he was able to walk you through all your options, carefully consider your requirements, and help you secure the best finance solution for your needs.
Your kind feedback will mean a great deal to both Tom and Navid. Thank you again for choosing Vertu Motors — we truly appreciate it.
Kind regards,
Liza.
I am very disappointed with my…
I am very disappointed with my experience with Vertu Motors. I purchased a Seat Ateca, and within a short period the car developed serious engine and turbo issues. The vehicle had to be recovered by AA and the deal was eventually unwound through Black Horse.
Although the case was resolved, Vertu Motors did not provide the full amount that was expected, and around £600 was not given. Communication was slow and I had to continuously follow up with the dealership and finance company to move the process forward.
I expected better customer service and transparency from a well-known company. The process caused a lot of stress and inconvenience. I hope Vertu Motors improves their customer support and handles future cases more fairly.
February 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Raj,
Thank you for your feedback. I’m sorry to hear you feel disappointed with how your experience concluded.
I must respectfully disagree with your account, as our records show that you were kept updated throughout the process and that we maintained regular contact via both phone and email. In addition, a courtesy vehicle was provided to ensure you remained mobile while your vehicle was with us.
When it became clear that the vehicle required a replacement engine, we acted to avoid further delay and worked with Black Horse to agree a voluntary termination and refund to bring the agreement to a close as efficiently as possible for you.
In relation to the remaining balance you’ve mentioned, our records do not support the figure stated, and the settlement was completed in line with the finance company’s final agreement.
We always aim to handle situations like this as transparently and supportively as possible, particularly when unexpected mechanical issues arise, and it’s disappointing to hear that this has not been your perception.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
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