UPDATE that the brake pad problem is being resolved. Battery issues remain. Vertu Crewe sold me an MG with warranty in September 2025, the car was 2 years old. The battery first drained in O... See more
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Very happy with the service and help from Anthony today at Vertu Crewe, sorted me out with a new car taking into account the payments I needed ☺️
Company replied
Anthony was incredible! He was so patient with me buying my first car from a dealership. He is a valuable asset to the team :)
Company replied
Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa. Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a fa... See more
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Company details
About Vertu Motors - Vauxhall Crewe
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Macon Way, CW1 6GY, Crewe, Cheshire, United Kingdom
- 0344 659 2736
4.6
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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First dealership car - incredible!
Anthony was incredible! He was so patient with me buying my first car from a dealership. He is a valuable asset to the team :)
August 19, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon,
Thank you for your wonderful feedback, it’s fantastic to hear Anthony provided such incredible support while helping you purchase your first car from a dealership. We’re delighted his patience and guidance helped make the experience so positive and enjoyable. Your kind words are greatly appreciated, and we’re pleased Anthony made such a lasting impression.
Kind regards,
Dean
Very happy with the service and help…
Very happy with the service and help from Anthony today at Vertu Crewe, sorted me out with a new car taking into account the payments I needed ☺️
August 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for your feedback.
We’re delighted to hear that you were so happy with the service and support you received from Anthony at Vertu Crewe. It’s great to know that he took the time to understand your requirements and helped find a new car with payments that worked for you.
We hope you enjoy your new car and thank you for choosing Vertu.
Kind regards,
Matthew
Great sales process, some niggles with post sales but generally good.
UPDATE that the brake pad problem is being resolved. Battery issues remain.
Vertu Crewe sold me an MG with warranty in September 2025, the car was 2 years old.
The battery first drained in October 2023, 30 days after purchase. Frustrating phone call after phone call to Vertu Crewe, AA call-outs and AA refusal to tow to an MG Vertu in Beaconsfield meant I had to jump start, drive on a totally dead battery 1.5 hrs round the M25, only for MG Beaconsfield to replace the battery with a terrible quality battery which died in Feb 2026.
New, large battery fitted by the RAC died in June 2026. Paid £250 myself for a new one. It clearly is a parasitic draw problem. Nobody wants to investigate. I put that on MG, however, not Vertu.
NOW BEING RESOLVED thanks to Vertu Crewe: New problem presented in July 2026: was buying the car with incorrectly fitted brake pads.
Vertu has a lot of confusing service options, but other than that, once you find the right person to talk to, generally helpful despite ongoing issues. Vertu have proved helpful on getting this looked into and fixed.
August 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We will be in touch to discuss this further. Kind regards, Matthew Knowles - General Manager.
Very helpful and went out of their way…
Very helpful and went out of their way to find us the perfect car. Special shout out for Steve Boltwood who went above and beyond to help us through the journey to purchase the car 5 *****
to him.
August 7, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you so much for your kind words! We are so happy to hear that Steve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Staff need to be honest not go back on…
Staff need to be honest not go back on there word. Told with the deal you get a full tank of fuel ( lie ). Told you get 12 months warranty got 3 months
July 31, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3DM0208 Kind regards, Matthew.
Thankyou to Natalia and the entire team…
Thankyou to Natalia and the entire team at Vaxhaul Crewe to make my purchase journey seemless. Well done and Kudos to all.👍
July 11, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Natalia and the entire team at Vauxhall Crewe made your purchase journey so seamless.
Your kind words and recognition mean a great deal to us, and we will be sure to share your feedback with Natalia and the team. It's always rewarding to know that our colleagues have helped create a positive and enjoyable experience for our customers.
Congratulations on your new vehicle, and thank you once again for your support.
Kind regards,
Keith
Had a great experience here
Had a great experience here, Billy was very helpfully and knowledgeable, I would definitely return and recommend to others.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for your great feedback. We’re delighted to hear that Billy provided such helpful and knowledgeable support, making your experience a positive one from start to finish.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew
Rusty doors in less than 3 years!!! Unacceptable
Not even had the van for 3 years, yet it already has rust on both the drivers door & the passenger door. Took it into Vertu Crewe to be told yes it’s covered under the warranty but we won’t pay to have the sign writing put back on?! How can you justify asking us to pay to have the sign writing put back on, through no fault of our own?! We didn’t know the van would rust in less than 3 years! That’s clearly bad workmanship/manufacturing. Completely unhelpful warranty department & after contacting head office, was told pretty much the same thing, despite me asking for a repair rather than a replacement door. As repairing the door would mean the sign writing wouldn’t need to be put back on, no customer service or negotiation for resolving the issue, pretty much ‘it is what it is, take what we offer or forget it’ wouldn’t recommend this garage or Vauxhall to anyone if this is how they deal with you after a sale!
June 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I will personally investigate the situation and will be in touch with you directly to discuss further. Kind regards, Matthew Knowles, General Manager
Absolutely amazing
Absolutely amazing, seamless and super efficient and professional service from Billy. Cannot stress enough how great he made the experience asking any questions i had and highly recommend anyone to go see him for a new car! Thanks Billy!
June 2, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you so much for your wonderful feedback! We’re delighted to hear that Billy provided such an amazing, seamless, and professional experience for you. It’s great to know he was able to answer all your questions and make the whole process enjoyable. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Billy.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Big thanks to Natalia for all her help
Big thanks to Natalia for all her help. Excellent customer service and made everything simple.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning Mark,
Thank you for your review. It’s great to hear Natalia made everything clear and easy, and that you received such excellent service throughout.
Kind regards,
Dean
From start to finish we were looked…
From start to finish we were looked after by Jason. Such a warm welcoming friendly person which made the whole process a pleasure. He went through all the options with no pressure and kept in touch even after the car was picked up to check we were happy. Thank you Jason and Vertu, a great team.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon Vivien,
Thank you for your review. It’s great to hear that Jason looked after you so well from start to finish, making the whole process warm, welcoming, and pressure‑free. Staying in touch even after collection to check everything was right really shows the level of care we aim to provide. We’re delighted you had such a positive experience with the team.
Kind regards,
Dean
Both Anthony and Geoff were extremely…
Both Anthony and Geoff were extremely helpful in highlighting my options coming to the end of my agreement.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon Stacey,
Thank you for your feedback. It’s great to hear that Anthony and Geoff were extremely helpful in clearly explaining the options available to you as your agreement was coming to an end. We’re pleased they were able to support you and make the next steps easy to understand.
Kind regards,
Dean
Very knowledgeable and friendly
April 25, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning Mark,
Thank you for your review. I’m really pleased to hear that you found the team knowledgeable and friendly, and that your experience was a positive one.
Kind regards,
Dean
Ben rang me up for a review on my…
Ben rang me up for a review on my current car, I went in on Tuesday and met with Ben. He was welcoming and talked me through the different options available. I looked at the Astra and took it for a test drive, loved the car but it's out of my reach at the moment. Instead I looked to upgrade my Mokka, Jeff found a good deal for a better Mokka however my heart is set on the Astra so I decided to wait until I can get this car. Jeff and Ben, can't thank you enough for all your help and understanding.
- Sue Dove
April 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Dear Sue,
Thank you for taking the time to share your feedback and for visiting us at Vauxhall Crewe. We’re really pleased to hear that Ben made you feel welcome and clearly talked you through the options available during your review.
It’s great to know that you enjoyed the test drive of the Astra, even if the timing isn’t quite right just yet, and that Jeff was able to explore alternative options for you without any pressure. We truly appreciate you sharing how understanding and supportive both Ben and Jeff were — respecting our customers’ circumstances and preferences is very important to us.
Thank you again for your kind comments. We’ll be ready to help whenever the time is right, and we look forward to welcoming you back in the future.
Kind regards,
Liza
Anthony McIntyre went above and beyond…
Anthony McIntyre went above and beyond in making sure everything was perfect! I didn’t worry once as he knew exactly what I wanted. Made the whole journey so much easier in choosing a vehicle.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you so much for your wonderful feedback.
We’re delighted to hear that Anthony McIntyre went above and beyond to ensure everything was perfect for you. It’s fantastic to know that he understood exactly what you were looking for and made the whole journey of choosing your vehicle feel easy and worry-free. Providing that level of reassurance, attention, and personal service is exactly what we strive for.
Your kind words will mean a great deal to Anthony and will be proudly shared with the wider team. We’re so pleased we could support you in finding the right vehicle and make the experience such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Excellent service
Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & every step was explained , we really couldn’t have asked for more. Thank you for your care. The car was immaculate and well presented, very happy all around.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi there,
Thank you for the excellent review. It’s wonderful to hear you were so well looked after by the team, and especially by Natalia.
Her friendly, knowledgeable, and patient approach really shines through in your comments — giving you plenty of time to ask questions, take a test drive, and understand every step of the process. That’s exactly the experience we want every customer to have.
Great to hear the car was immaculate and beautifully presented too. Delighted you’re so happy all round.
Kind regards,
Kerry
I had a great experience whilst buying…
I had a great experience whilst buying my new car. We were greeted warmly from the first visit, shown all options and not pressured. Anthony was very informative and helpful. Great service also from Geoff. Highly recommend these guys if you’re in the market for a new car. I’m not normally very good with dealing with people but they made it really easy and I felt at ease.
April 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi Louise
Thank you for your wonderful feedback. We're delighted to hear you had such a great experience buying your new car. It’s lovely to know you were warmly greeted from your first visit, shown all the options, and never felt pressured.
We’re especially pleased that Anthony was so informative and helpful, and that Geoff also provided great service throughout. Knowing that they made the process easy and helped you feel at ease — especially when dealing with people isn’t usually your favourite thing — really means a lot.
Thank you for the high recommendation.
Kind regards
Dawn
Fantastic customer support Ben was very…
Fantastic customer support Ben was very attentive and helpful with everything.
Would definitely recommend Vauxhall Crewe
April 8, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for your fantastic feedback. We’re really pleased to hear that Ben provided such attentive and helpful customer support and made your experience a positive one from start to finish. Your recommendation of Vauxhall Crewe means a great deal to us, and we’ll be sure to pass on your kind words to Ben.
Kind regards,
Keith
Excellent customer service
Very helpful member of staff, polite, cheerful and very informative. Made us feel very welcome, and at ease. Talked us through all the paperwork, and kept us up to date with progress. When the car was ready for pick up we were shown how everything worked, and assured we can contact him with any queries.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi Carol,
Thank you so much for leaving us a wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Crewe.
It’s great to know that our team member was helpful, polite, cheerful, and informative throughout your visit. We’re especially pleased that you felt welcomed and at ease, and that the paperwork and updates were clearly explained at every step.
It’s also fantastic to hear that the handover experience was thorough, with everything demonstrated clearly and reassurance offered for any future queries. Feedback like yours truly means a lot to the team.
If you need anything at all going forward, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Excellent service at Vertua
Excellent service at Vertua. The staff were prepared to spend time showing the difference between cars and test drive more than one. Special mentions to Ben and Geoff who were super friendly and helpful. Would recommend.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for sharing your experience. We’re delighted to hear that you received excellent service at Vertu, and that the team took the time to walk you through the differences between the cars and arrange multiple test drives. A special thank you as well to Ben and Geoff — they’ll be so pleased to know their friendly and helpful approach made such a positive impression. We truly appreciate your recommendation.
Many thanks,
Chloe
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