I have been using Vertu Motors Lichfield for a while now and can honestly say they go above and beyond on every visit. The reception team are amazing and always make me feel welcome. The check in serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A lovely guy Wayne looked after my mother in law who is in a wheelchair and helped with a restless child, keeping him entertained. He was very open and honest and helped us choose the right car. I wou... See more
Company replied
Wayne who was our sales man and motability expert at the Lichfield branch, was so knowledgeable and down to earth, he made the whole experience an enjoyable one. We love our new car and couldn't be h... See more
Company replied
Vertu was helpful from the moment we enquired about the vehicle. Members of staff were courteous. Thanks to Ben for sending a video, James for giving us directions to the garage when we were lost and... See more
Company replied
Company details
About Vertu Motors - Vauxhall Lichfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Eastern Avenue, WS13 7SA, Lichfield, Staffordshire, United Kingdom
- 0344 659 7238
4.8
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attentive and helpful staff.
August 1, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for taking the time to share your experience, Rob. We're thrilled to hear that Michael provided such great customer service and went above and beyond to make you feel welcome when purchasing your new car. It's also wonderful to know that the rest of the team were helpful and kind throughout your visit.
We truly appreciate your recommendation and are delighted that your experience at Vertu Morpeth was such a positive one. We hope you enjoy your new car.
Many thanks,
Chloe
Thanks Wayne
A lovely guy Wayne looked after my mother in law who is in a wheelchair and helped with a restless child, keeping him entertained. He was very open and honest and helped us choose the right car. I would certainly recommend. Zero pressure and just helpful 5 stars
July 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Good afternoon Ben,
Thank you for your wonderful feedback, it’s great to hear Wayne provided such caring and attentive support throughout your visit. We’re pleased he helped your family feel comfortable, made the process relaxed and pressure-free, and helped you choose the right car. We really appreciate your recommendation.
Kind regards,
Dean
Both the sales team we had Toby and Ben…
Both the sales team we had Toby and Ben were very helpful and explained things well
July 31, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for your kind feedback.
We’re delighted to hear that Toby and Ben were so helpful throughout your experience and took the time to explain everything clearly. It’s great to know that their support helped make the process straightforward and enjoyable.
I’ll be sure to pass on your kind words to both Toby and Ben.
Kind regards,
Matthew
I was assigned to James Blackwell and…
I was assigned to James Blackwell and he went above and beyond to ensure that the car was in position to be received by myself, excellent service not only from James but from the whole team, top notch
July 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Pete,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received such excellent service from James Blackwell and the team at Vauxhall Lichfield.
It’s wonderful to know that James went above and beyond to ensure everything was in place for you to receive your car and that the entire process was handled so smoothly. Providing this level of dedication and customer care is exactly what we strive for, so your feedback is greatly appreciated.
We’re also pleased to hear that the wider team contributed to making your experience a positive one. Your "top notch" comments will mean a great deal to everyone involved.
Thank you again for your kind words and for choosing Vauxhall Lichfield. We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Martin McGann Is Your Man!
This is my 2nd, and a follow up review for a recent purchase of a Vauxhall Corsa. Relatively shortly after the collection of the new vehicle, a couple of minor teething issues raised their head slightly. I like to refer to them as Gremlins in the system. And as you can appreciate, such glitches could occur with say a TV, Home Computer, Mobile Phone, and various other electronics within your home for example. The dealership took this on board, listened to my concerns, and of which all was resolved accordingly. Everything was handled efficiently, swiftly, and with professional communication provided. I would like to stress I highly appreciate their support, and 150% categorically will continue to recommend them as a dealership. Hence the initial review given, in relation to Amy Carnall. But on this occasion, a big shout out needs to go to Martin McGann. Any problems at all? Ask for him. He was one of the nicest guys you could meet, wish for, and to interact with. He was honest, fair, patient, and always exceptionally welcoming on various visits. Its experiences like this that can restore, and keep that faith in any dealership. A true gentleman. To mention also, this is my 3rd purchase with Vertu Vauxhall Lichfield. And I look forward to a 4th.
July 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for your wonderful feedback and for taking the time to share this follow-up review. We’re delighted to hear that, while a few minor issues arose shortly after collection, the team were able to resolve everything quickly, professionally and to your satisfaction.
It’s especially rewarding to hear your recognition of Martin McGann. His honest, patient and welcoming approach is exactly the level of service we strive to provide, and we’ll be sure to pass on your kind words to him. We’re also pleased that Amy’s support during your original purchase made such a positive impression.
Thank you for your continued loyalty to Vertu Vauxhall Lichfield. Knowing this was your third purchase with us, and that you’re already looking forward to a fourth, means a great deal to the team.
Kind regards,
Matthew
exceptional service
I have been using Vertu Motors Lichfield for a while now and can honestly say they go above and beyond on every visit. The reception team are amazing and always make me feel welcome. The check in service is great and simple to follow. The work completed on my vehicle has always been exceptional and the services completed to a high standard. Thank you
July 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Robert,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that your experiences with Vauxhall Lichfield have been consistently positive and that the team continue to go above and beyond on every visit.
It’s wonderful to know that the reception team always make you feel welcome and that you find the check-in process simple and easy to use. We’re also pleased to hear that the work carried out on your vehicle has consistently been completed to a high standard, giving you confidence in the service you receive.
Your continued loyalty means a great deal to us, and we’ll be sure to share your kind feedback with the team at Vauxhall Lichfield.
Thank you again for your support, and we look forward to welcoming you back in the future.
Kind regards,
Liza.
Best of the Best
Wayne who was our sales man and motability expert at the Lichfield branch, was so knowledgeable and down to earth, he made the whole experience an enjoyable one. We love our new car and couldn't be happier.
Thank you so much Wayne and team.
July 20, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Liam,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that Wayne made your Motability journey such a positive experience at Vauxhall Lichfield.
It’s fantastic to know that his knowledge, expertise, and down-to-earth approach helped make the whole process enjoyable and straightforward. We’re especially pleased to hear that you’re loving your new car and couldn’t be happier with your choice.
Thank you for your kind words about Wayne and the team. We’ll be sure to pass your feedback on to them, and we wish you many happy miles ahead in your new vehicle.
Kind regards,
Liza.
Vertu was a great place to buy a car
Vertu was helpful from the moment we enquired about the vehicle.
Members of staff were courteous. Thanks to Ben for sending a video, James for giving us directions to the garage when we were lost and especially Adil who took us through the whole process of buying our car.
July 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Sue,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you received helpful and courteous service from the very beginning of your enquiry through to collecting your new car.
It’s great to know that Ben’s video, James’s assistance with directions, and Adil’s support throughout the purchasing process all helped make your experience a positive one. We’ll be sure to pass your kind words on to them and the rest of the team at Vauxhall Lichfield.
Thank you again for your feedback, and we hope you enjoy your new car.
Kind regards,
Liza.
They are always considering the customer with excellent attention and understanding and respect.
Excellent 10stars from the moment I rang them Amy was so helpful and when I went to pick my car up again excellent customer service and I would strongly recommend them to all my family and friends.
July 19, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for your fantastic review.
We are absolutely delighted to hear that you received such excellent service from the very first phone call. Amy will be thrilled to know that her helpful approach and commitment to customer care made such a positive impression on your experience.
It is wonderful to hear that the high level of service continued when you collected your car. At Vertu, we pride ourselves on providing a friendly, professional, and stress-free experience, ensuring that our customers are always fully informed and in control throughout their journey.
Your recommendation to family and friends is the highest compliment we could receive, and we truly appreciate your support and confidence in our team.
Thank you again for your kind words, and we hope you enjoy many happy miles in your new car.
Kind regards,
Keith
FANTASTIC WHAT A BRILLIANT REPRESENTATIVE
FANTASTIC WHAT A BRILLIANT REPRESENTATIVE FOR VAUXHALL AND MOTABILITY. What can we say About Mr WANEY FORSTER, he gave us all the answers to all our questions he is a very special person and has be come a family friend, WE GIVE HIM 11/10.all our Best for the Future Wayne. 🌟🌟🌟🌟
June 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Christopher,
Thank you for your fantastic 5-star review!
We're delighted to hear Wayne provided such an outstanding experience. It’s wonderful to know he was able to answer all of your questions and make the whole process so positive for you. Your kind words and 11/10 rating will mean a great deal to him.
We’ll be sure to pass on your feedback to Wayne and the team at Vertu Vauxhall Lichfield.
Kind regards,
Kerry
I was looking for a second hand car…
I was looking for a second hand car that would meet my requirements. Amy assisted me and with patience and effort Amy found the right car. No pressure or rush to purchase the vehicle was put on me. Thank you Amy.
July 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Linda,
Thank you for your feedback.
It's great to hear that Amy took the time to understand your requirements and helped you find the right car. We're pleased you felt supported throughout the process and never felt under any pressure to make a purchase.
Kind regards,
Danielle
Toby was very helpful and a very…
Toby was very helpful and a very approachable team of staff
June 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for your kind feedback. We’re delighted to hear that Toby was so helpful and that you found the team approachable and supportive throughout your experience.
Kind regards,
Matthew
Amazing service
Adil was amazing. So helpful and did everything he could to help and support me through the process of buying a new car. Will defo be returning to see him for my next car.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Gemma,
Thank you for your fantastic feedback.
We’re delighted to hear Adil provided such amazing support and helped guide you through your car purchase. It’s great to know you felt so well looked after.
We look forward to welcoming you back for your next car.
Kind regards,
Danielle
First car from this dealership
This is the first car I brought from this dealership. I contacted Martin on Friday asking for assistance to find a car. Amy contacted me on Saturday morning to advise she had found me one. I collected the car on Wednesday. From the start Amy has been more than helpful, she has kept me up to date with everything and has found me the perfect car. Overall the whole team I have spoken to have been friendly and any queries I have had have been answered promptly. I would highly recommend this dealership to everyone. Once again thank you to Martin and Amy for all your help.
June 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Good afternoon Amy,
Thank you for your fantastic feedback, it’s great to hear Martin and Amy provided such helpful and responsive support from the start. We’re delighted everything moved so quickly and that you found the perfect car.
Kind regards,
Dean
We had a fantastic experience buying…
We had a fantastic experience buying our new car, Amy was amazing and made the process very easy, we chose a car, test drove it, decided to buy it and drove away the same day. Would highly recommend.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience purchasing your new car.
It’s wonderful to know Amy made the process so easy and enjoyable for you, and that everything—from test drive to driving away the same day—ran so smoothly. She’ll be thrilled to hear your kind words.
We really appreciate your recommendation and hope you’re loving your new car. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Salesmen
Spoke to Wayne foster today to talk about the Grandland what a great experince talking to him everything I wanted to know he knew helpful and to me very trusting amazing to think in our own town we have a Vauxhall deaier but I had to travel to Lichfield for a test drive because our local garage could not give me one poor show but I would recomend Wayne to anyone who whats a Vauxhall car
May 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Keith,
Thank you for your updated 5-star review! We’re delighted to hear that you had such a great experience with Wayne at Vauxhall Lichfield.
It’s fantastic to know that Wayne was so knowledgeable, helpful and trustworthy, taking the time to answer all of your questions and support you throughout your visit. Your recommendation will mean a lot to him and the team.
We really appreciate you taking the time to update your feedback and share your experience.
Kind regards,
Kerry
Great company to deal with
Great company to deal with. Ben was friendly, Kyan’s very helpful.
Thanks also to Martin and Sumeer
May 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Roger,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found Vertu Vauxhall Lichfield a great company to deal with.
It’s wonderful to know that Ben, Kyan, Martin and Sumeer all contributed to such a positive experience. Your kind words will be greatly appreciated by the whole team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Toby was brilliant start to finish
May 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Thank you for your feedback. I’m really glad to hear Toby looked after you so well from start to finish — he’ll be delighted to receive your praise.
Many thanks,
Chloe
Friendly staff
Friendly staff, no pressure sales environment, really helpful in assisting us with choosing my new car without being pushy. Great service and flexible to fit in with our timescales. Every member of the team was great!
I was not even close to thinking I would be buying a Vauxhall but so glad I did!!
April 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that you found the team friendly and appreciated the relaxed, no‑pressure environment while choosing your new car. It’s great to know the team were so helpful without being pushy and were able to work flexibly around your timescales — that’s exactly the experience we aim to provide.
We love that you came in not expecting to buy a Vauxhall and left so pleased with your decision — that’s brilliant to hear!
Your kind words about the whole team mean a great deal. Thank you again for choosing us.
Kind regards
Dawn
The staff at Vertu Vauxhall Lichfield…
The staff at Vertu Vauxhall Lichfield were fantastic in the way my car purchase was handled. From start to finish every aspect was covered in a friendly, informative and professional manner. I'd like to especially thank Amy, who covered all the details and made the purchase process such a pleasurable experience.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Lichfield
Hi Steve
Thank you for your wonderful feedback. We're delighted to hear that your experience at Vertu Vauxhall Lichfield was such a positive one and that the whole car‑buying process was handled so well from start to finish. It’s great to know everything was covered in a friendly, informative, and professional manner.
A special thank you for recognising Amy — we’re thrilled to hear she took such good care of you, explained all the details clearly, and made the purchase such a pleasurable experience. Your kind words will mean a lot to her and the team.
Thank you again for taking the time to share your experience.
Kind regards
Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.