I have been buying cars from this particular dealer for many years. As usual excellent service and trustworthy staff who take their time and make sure you have everything you need/want.
Company replied
Location
Switch locationAlexandra Avenue, Hylton Riverside, SR5 2TB Sunderland, Tyne and Wear, GB
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See what reviewers are saying
The service was fantastic from the day we walked in to discuss our options to the day we drove away in our new car. Every member of staff was friendly, welcoming and helpful, especially Mark, who guid... See more
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Bought a used car and part exchanged old one. It was a very positive experience which I felt was down to the professionalism and manner in which everything was explained by the sales chap, Mark Allen... See more
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We visited the Sunderland branch to buy a new car. Our Salesman was Mark Allen from the start he made us relaxed and comfortable, he took us on a test drive and explained how the car worked etc. and... See more
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Company details
About Vertu Motors - Vauxhall Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Alexandra Avenue, Hylton Riverside, SR5 2TB, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 0651
4.8
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly!
Really easy experience. From the moment we walked in, we were welcomed. Gave them an idea on what we wanted and straight away gave us some good suggestions. Helped us through the process. Very friendly.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Hi Lauren,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that your experience at Vauxhall Sunderland was so easy and welcoming from the moment you walked in. It’s great to know the team listened to what you were looking for, offered helpful suggestions straight away, and supported you through the whole process.
We’re really pleased that you found everyone so friendly — creating a comfortable and positive experience is exactly what we aim for.
Thank you again for taking the time to share your feedback. We hope you enjoy your new car!
Kind regards,
Liza.
I think Maria requires a 10 star rating
Maria the sales executive who we ordered the car through was extremely helpful explaining clearly when we would expect to get our new car.
As it turned out I received a call from Maria on Wednesday to explain that there were delays and my new car delivery date would be more likely to be June to July.
She explained that they had the same model but in green in the showroom available for immediate delivery. She kindy sent me a video clip showing me the car so I could see the colour. I rang her back and arranged to see her that afternoon to sort out the paperwork.
Having completed the paperwork I was then able to collect my new car on Thursday 12th March
March 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon David,
Thank you for sharing your experience — I’m really pleased to hear how well Maria looked after you throughout the process.
It’s great that she kept you fully informed about the expected delivery times, and even when delays came up, she handled it clearly and proactively. Offering an alternative model in the showroom, sending a video so you could see the colour, and arranging everything so quickly really shows how committed she was to making things easy for you.
I’m delighted to hear you were able to complete the paperwork that same afternoon and collect your new car the very next day. That’s fantastic service, and I’m glad it all worked out so smoothly for you.
Thank you again for taking the time to leave your review — it’s greatly appreciated.
Kind regards,
Dean
Very knowledgeable about everything EV
Very knowledgeable about everything EV. Patient and supportive.
February 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for your feedback. I’m really pleased to hear you found the team so knowledgeable about EVs, and that their patience and support made your experience a positive one. Your comments are greatly appreciated.
Kind regards,
Keith
Abysmal customer service.
Abysmal customer service.
I went to buy a car from this company. They did not have the spec I wanted so was about to leave. The salesman then said he had this corsa which had the spec on. I wrote this down looked at the car and bought it.
I moved my insurance over to pick car up next day but I checked the car spec on the night it was totally different to what he told me.
I phoned dealer and eventually he phoned me back and was blaming me at first then admitted his mistake. He was really off with me on the call and made me feel worthless.
I have since been chasing a refund daily been told I will get it End of day daily.
I now have the refund but this experience has left me drained. This is a watered down version of how bad it was.
A company should have made more effort to support me with this.
I have logged a complaint and emailed the CEO and Verity Hall
I will update this feedback on how they deal with the complaint
Update.
I have got the cost of changing my car insurance back but feel they should have gone further.
Company should be judged on how they deal with issues and I hope my feedback spares people from this bad service in the future
Further update.
I did agree to close the complaint but I was not happy with it or the overall experience.
Let's put this down to a bad egg experience and move on.
February 6, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning Colin
I apologise again for the experience you had with the dealership and as agreed have refunded your insurance fees which you said would leave you happy enough for me to close your complaint. If you require any further assistance please do not hesitate to contact me directly. Kind regards, Verity Hall - General Manager.
Excellent service and no pressure at…
Excellent service and no pressure at all very professional and so helpful when I bought my Vauxhall crossland. Would definitely recommend Mark Allen to friends and family, Nothing was any trouble to him,and always returned my calls promptly. Thanks for everything
January 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning Susan,
Thank you so much for taking the time to share such a wonderful review!
We're absolutely delighted to hear that you received excellent, pressure‑free service when purchasing your Vauxhall Crossland. Mark will be thrilled to know his professionalism, helpfulness, and prompt communication made your experience such a positive one.
Your recommendation means a great deal to us, and we're grateful for your trust and support.
If you ever need anything in the future — whether it’s advice, assistance, or aftercare — we’re always here to help.
Kind regards,
Dean
Very welcoming staff all happy to help.
Very welcoming staff all happy to help.
Very prompt updates on our purchase journey.
January 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Amazing
We had no real idea of what car we wanted, we met Stefano who was attentive and professional giving us an amazing deal and making the whole process stress free and seamless. We couldn’t fault him and would highly recommend him and the garage.
January 8, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning, Thank you, Paula, for sharing such a brilliant 5‑star review. It’s fantastic to hear that Stefano was able to guide you through the process with professionalism and care, especially when you weren’t sure which car was right for you.
We’re delighted he made everything feel seamless and stress‑free, and your recommendation means a great deal to both him and the whole team here at Vauxhall Sunderland.
Enjoy your new car, and we’re always here whenever you need us in the future. Kind regards, Kerry
Keiran was fantastic
Keiran was fantastic. Took me through everything and was helpful and informative.
December 18, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon Stuart. Thank you so much for your kind words! We are so happy to hear that Keiran was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Bought used 1st car for my Son via…
Bought used 1st car for my Son via phone at Sunderland Vauxhall .
Received attentive service from Mark he was pleasant to deal with,,kept us informed via phone calls,emails sending all information on agreed verbal sale.
Travelled 180miles to.collect car ourselves and it was as Mark had stated in excellent order,well prepared.
November 20, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Quick and efficient customer service…
Quick and efficient customer service fully explained from start to finish
November 20, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon Lawrence. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Excellent service and communication…
Excellent service and communication from Stewart Gray the Motability sales executive who made everything clear and easy to understand from start to finish. The full range of vehicles were made available to us with no pressure or restrictions. This is the third time we have dealt with Stewart and wouldn’t hesitate to recommend him and the Bristol Street Vauxhall Sunderland dealership. 10 out of 10.
November 13, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you so much for your kind words! We are so happy to hear that Stewart was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
excellent car
Soon as you walk through the door there's somebody there to ask what they can help you with. That was the first time I have met Stefano pica what a nice young man went out of his way to get me the best deal I went home very very happy. 10outof10. Thank you
October 18, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you so much for your kind words! We are so happy to hear that Stefano was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Cath Warren
Cath Warren is the person I go to when I need to change my car. She's honest and trustworthy and found a great used Grandland for me.
Thanks Cath!
October 9, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning, Paul. Thank you so much for your kind words! We are so happy to hear that Cath was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
excelant knowledgeable and friendly…
excelant knowledgeable and friendly staff
September 30, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent and professional service
Excellent and professional service
September 25, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Very friendly staff
Very friendly staff
Answered all questions and made everything run smoothly
Made every effort to get my car to me as quickly as possible
10 out of 10
September 9, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
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