Jasmine who helped us with our purchase was very friendly + professional. Although we didn't sell our car thru Vertu , her service was top notch .
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Jasmine who helped us with our purchase was very friendly + professional. Although we didn't sell our car thru Vertu , her service was top notch .
Company replied
Keith at Vertu motors in Huddersfield was brilliant from start to finish. We only popped in to browse some used cars with our son who is learning to drive. Keith was super friendly right from th... See more
Company replied
sales lady Jo was great but Vertu do not let you haggle about the price sale price is fixed part x price is fixed yes i had the car because its what i wanted but took my part x to we buy any car as go... See more
Company replied
Jasmine did an amazing job finding us the special edition car we were searching for She went over and above to support the purchase and overcome some slightly complex admin issues Thanks for outst... See more
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Jasmine who helped us with our purchase was very friendly + professional.
Although we didn't sell our car thru Vertu , her service was top notch .

Reply from Vertu Motors - Volkswagen Huddersfield
Excellent jasmine was so nice and very helpful and assisted me with incar entertainment system and mobile phone set up a big thank you to Jasmine 😄 QQ

Reply from Vertu Motors - Volkswagen Huddersfield
Keith at Vertu motors in Huddersfield was brilliant from start to finish. We only popped in to browse some used cars with our son who is learning to drive.
Keith was super friendly right from the off, he listened to what we were looking for and managed to source the perfect car for our lad from another Volkswagen dealer - the right spec, the right colour and at a good price.
He was supportive through the whole process and made sure he was available so we could test drive and was waiting for us when we picked the car up.
Just a genuinely top bloke with a great personality.
Thanks Keith and Vertu Huddersfield.
Stuart and Oliver

Reply from Vertu Motors - Volkswagen Huddersfield
sales lady Jo was great but Vertu do not let you haggle about the price sale price is fixed part x price is fixed yes i had the car because its what i wanted but took my part x to we buy any car as got £700+ more than they would give me

Reply from Vertu Motors - Volkswagen Huddersfield
My sales assistant Tyler and Claire were absolutely fantastic i couldn’t have asked for better people to help me especially for someone who’s doing this for the first time on their own I will definitely be back when the time comes

Reply from Vertu Motors - Volkswagen Huddersfield
Jasmine did an amazing job finding us the special edition car we were searching for
She went over and above to support the purchase and overcome some slightly complex admin issues
Thanks for outstanding service

Reply from Vertu Motors - Volkswagen Huddersfield
Very easy to buy my new car. Aqib Hussain very helpful. Aqib listen to me what I wanted and Worked With Me he was it push it all. I went a couple of times and he had no problem me asking questions. If you didn’t know, he asked his manager. Everybody was nice in the showroom. Nobody made me uncomfortable. I would recommend Vertu motors to my family and my friends.
Thank you Aqib Hussain.

Reply from Vertu Motors - Volkswagen Huddersfield
Amazing experience, really felt guided well in all steps and never left in the dark on what was happening with my car, Joanna was always happy to answer questions and was very accommodating.

Reply from Vertu Motors - Volkswagen Huddersfield
Fantastic friendly service from start to finish, 1st class customer service from Jasmine

Reply from Vertu Motors - Volkswagen Huddersfield
I recently bought a new Volkswagen Tiguan, and the customer experience provided by Vertu was absolutely outstanding from start to finish. Dealing with Vertu VW Huddersfield was an incredibly swift and stress-free process, largely thanks to Jasmine, who was amazing throughout. Her communication was spot on, keeping me updated with timely notifications so I always knew exactly what was happening. Vertu gave me a fantastic price on the car and provided plenty of excellent options so I could tailor the exact specification I needed without any pressure. The collection day at the dealership was a really nice experience; Jasmine took the time to go through the car in detail, explaining all the new features perfectly before I drove away. I highly recommend Vertu and specifically Jasmine if you want an exceptional car-buying experience!

Reply from Vertu Motors - Volkswagen Huddersfield
Great customer service
Jan was amazing wasn’t pushy and managed everything. Staff always friendly and professional. Would highly recommend.

Reply from Vertu Motors - Volkswagen Huddersfield
The car purchase was straightforward. The car was very well prepared and the test drive went smoothly. There was no pressure from the sales agent Luke. Luke was professional, helpful and informative throughout. I'm happy with the new car although getting to know all its tech will take a while.

Reply from Vertu Motors - Volkswagen Huddersfield
Jan kept me up to date with things and the hand over went very smoothly. Nothing was too much trouble. She sorted out my phone connection and radio stations.

Reply from Vertu Motors - Volkswagen Huddersfield
Excellent customer service. There was a slight problem with my new car however this was resolved within the hour. Would 100% buy from here again. Really in love with my new car thank you.

Reply from Vertu Motors - Volkswagen Huddersfield
Collected my new car for my birthday and Jan was great. Very friendly and honest. I didn’t feel like I was being forced into buying a car and she listened to what I needed to suit my life style. I would recommend Jan when buying your next car. She listens to your needs and goes above and beyond to help you.

Reply from Vertu Motors - Volkswagen Huddersfield
Excellent service from Vertu Huddersfield. Very helpful and great pricing from Vertu who were very competetively priced.
Thank you to Joanna for her help and for Jev for delivering the car to our door.

Reply from Vertu Motors - Volkswagen Huddersfield
Aqib was brilliant from start to finish. He explained all options clearly, he was not at all pushy and our experience couldn’t have been better.
Personally the whole process of buying our new car here was easy, hassle free and we couldn’t be happier. The main reason for using vertu at Huddersfield was the professionalism and transparency of Aqib. We had been to other car dealerships and this was the only place where we felt we could get exactly what we wanted in both the service and the specification of car. I’m not a car snob so the make of a car doesn’t matter to me, what matters is the experience and the bonus here is I’ve got a brilliant car to match. So happy with our iD3.
Thank you Aqib for such great customer service, excellent attention to detail and making everything so straightforward and easy. Highly recommend Vertu Huddersfield particularly Aqib.

Reply from Vertu Motors - Volkswagen Huddersfield
I recently bought my car from Volkswagen Huddersfield and received fantastic service from Aqib throughout the whole process. He was extremely informative, professional, and helpful from start to finish, making everything smooth and stress-free. Aqib took the time to answer all my questions and made sure I understood every step of the purchase. I’m really happy with my new car and truly appreciate the excellent customer service. Highly recommend asking for Aqib if you’re looking to buy a car!

Reply from Vertu Motors - Volkswagen Huddersfield

Reply from Vertu Motors - Volkswagen Huddersfield
We recently bought a car from Volkswagen Huddersfield and absolutely love it — it’s a pleasure to drive and we’re enjoying every minute of it.
A huge thank you to Jan for the exceptional customer service throughout the whole process. Moving from a manual to an automatic car was a big change for us, but Jan completely alleviated any concerns we had. She couldn’t do enough to help and made the entire experience smooth, stress-free, and genuinely enjoyable.
Nothing was too much trouble, and her friendly, professional approach really made the sale a pleasure from start to finish. We would highly recommend Jan if you are looking to buy a vehicle from Volkswagen Huddersfield.

Reply from Vertu Motors - Volkswagen Huddersfield
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