Vertu Motors - Volkswagen Huddersfield Reviews 

108
TrustScore 4.5 out of 5

4.6

Leeds Road, HD2 1UL Huddersfield, West Yorkshire, GB


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Rated 5 out of 5 stars

Thank you for an excellent service recently when I purchased a new car. Joanna and Emma were very helpful, friendly and patient, nothing was too much trouble. I would recommend Veryu Motors Huddersfie... See more

Company replied

Rated 5 out of 5 stars

Ethan was a really nice person, not pushy at all, very genuine from start to finish. Delivered my new car to home as i was working and couldn't get to the dealership. Kept in touch via telephone and e... See more

Company replied

Rated 5 out of 5 stars

Outstanding experience from start to finish! When I first arrived, the staff greeted me to check if I needed anything, then gave me full space to browse the showroom and forecourt without any pressure... See more

Company replied

Rated 5 out of 5 stars

Keith at Vertu motors in Huddersfield was brilliant from start to finish. We only popped in to browse some used cars with our son who is learning to drive. Keith was super friendly right from th... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Volkswagen Huddersfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Leeds Road, HD2 1UL, Huddersfield, West Yorkshire, United Kingdom

  • 0344 659 8632

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(108)

12,689 reviews in the last 12 months

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Rated 4 out of 5 stars

Great service quick and easy no…

Great service quick and easy no problems happy with the car

October 17, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Excellent Service


Excellent Service
no pushy sales person just genuine friendly advice from Tyler. The whole transaction was easily glided through

October 5, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good afternoon Elaine. Thank you so much for your kind words! We are so happy to hear that Tyler was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

I popped into Vertu VW Huddersfield…

I popped into Vertu VW Huddersfield last week to look at approved used cars and was really well looked after.
From the salesperson and the management who dropped by to introduce themselves, I was made to feel welcome and that they were interested in my needs.
I was happy to walk out with a new car, made possible by their courteous and positive attitude.

October 9, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Callum our sales contact made the…

Callum our sales contact made the service great from start to finish even despite the issues out of his control.
He was helpful, informative and kept constant contact from start to finish.

October 9, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good morning. Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 3 out of 5 stars

Incompetent unprofessional don’t waste your money or time

Drove from Manchester to Huddersfield for a confirmed test drive. After waiting two days for a response we were finally told everything was booked in and ready only to arrive and find they prepared a completely different model. No warning no apology.
I asked for the manager to call me and still haven’t heard a thing. I told the salesperson directly but I have no faith the message was even passed on. At this point it feels like they just don’t care. Completely unprofessional I would strongly recommend advice avoiding them.

September 27, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good morning John. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Our General Manager will contact you personally to address your concerns. Kind regards, Dean

Rated 5 out of 5 stars

Fantastic dealership with a good…

Fantastic dealership with a good selection of new and second hand cars. The team did a brilliant job of helping me secure a car, they were patient, informative and knowledge. A massive thank you to John, I appreciate your excellent service! thank you to Claire and Emma also, I am really happy with my new purchase 😌

September 26, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you so much for your kind words! We are so happy to hear that John, Claire and Emma was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Great service and I love the car.

Great service and I love the car.

September 26, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

VW purchase from Vertu Huddersfield

I've recently purchased a T-roc from vertu Huddersfield. Jan King arranged my collection and was fantastic throughout, a very friendly, professional individual who took the time to explain everything, really impressed with the level of service Jan showed during my time at the showroom

September 23, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

@VertuMotors Amazing service

@VertuMotors Amazing service from Tyler and the team at their Huddersfield branch on my new purchase. Couldn’t have asked for more of a open and honest view of the car and she clearly explained the options available to me.

September 20, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you so much for your kind words! We are so happy to hear that Tyler was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

I had a great experience while at the…

I had a great experience while at the huddersfield branch everyone was friendly and very helpful, I was dealing with John Spensley who had made my experience fantastic and help and explain every step of the way making the whole process much easier, he also when above and beyond to get the vehicle ready for when I was ready to collect it

September 20, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good morning Elle. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from John and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Purchased a new car today from vertu…

Purchased a new car today from vertu Volkswagen Huddersfield the whole experience went really smoothly from order to pick up the staff were great and very helpful would definitely recommend

September 12, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Pleasure to do business

September 10, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Excellent Experience

The process of buying the car was easy from start to finish. I was informed of any updates by email and, if anything needed discussing, Callum at VW Huddersfield answered all my questions. The handover was very smooth and, once again, Callum went through and explained all the features which the car possessed. I was then told to ring up at any point if I was unsure of anything. I’ve also received a couple of courtesy calls to ask how I’m getting on with my car. I would definitely say I received excellent service from Vertu and wouldn’t hesitate to repeat buying from them in the future. Thanks again to Callum for all his assistance and knowledge which certainly helped greatly along the way.

September 1, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good morning Julie. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Callum and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 5 out of 5 stars

Amazing deals with super service!

Vertu have looked after myself whilst getting my brand new Volkswagen. Jan King was especially great as she was so patient and exceptionally kind, whilst also making sure I understood everything fully and in much detail.

September 10, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Hi Sophie. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jan and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Highly recommend Jasmine

I had a lovely experience working with Jasmine while purchasing my new car. She was professional, friendly, and made the entire process smooth and stress-free. Jasmine took the time to answer all my questions and went above and beyond to ensure I was happy with my decision. Highly recommend her to anyone looking for a new car! Thank you Jasmine!! 😊

September 5, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good afternoon Becca. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jasmine and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 5 out of 5 stars

We have just bought a brand new car…

We have just bought a brand new car from you guys. The service was absolutely amazing. We were dealt with by Tyler, who was polite, kind and a real asset to your team. She found the best deal for us that suited our needs and went above and beyond to help us buy this car. Recommend 100% and will definitely be coming back.

September 1, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Very friendly and helpful service

Very friendly and helpful service. Great communication and updates.

August 29, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

The team work in line with their corporate vision and values

I’ve been going to VW Huddersfield for 15 years now to purchase cars and have never been disappointed. Every time I go back the team find the best deal to suit my budget and always give me advice around which car will suit my needs at the time and what will hold the most equity when it comes to part exchanging. Their knowledge, professionalism and patience when dealing with someone as indecisive and picky as myself is admirable to say the least! The service plans are reasonably priced and you never feel pressured into purchasing extra items. Special thanks to Callum, Claire and Richard on my most recent purchase for their help.

September 1, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Fantastic sales team

Fantastic sales team, lovely showroom, nice and easy!

August 30, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good afternoon Laura. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Salesman of the Year - Ewan Evans

Ewan Evans performed like a seasoned professional, he provided expert guidance and answered all questions with total aplomb.

Further he was personable and exuded confidence at all times. His friendly approach was very much appreciated.

August 30, 2025
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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