Vertu Motors - Volkswagen Huddersfield Reviews 

108
TrustScore 4.5 out of 5

4.6

Leeds Road, HD2 1UL Huddersfield, West Yorkshire, GB


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Rated 5 out of 5 stars

Thank you for an excellent service recently when I purchased a new car. Joanna and Emma were very helpful, friendly and patient, nothing was too much trouble. I would recommend Veryu Motors Huddersfie... See more

Company replied

Rated 5 out of 5 stars

Ethan was a really nice person, not pushy at all, very genuine from start to finish. Delivered my new car to home as i was working and couldn't get to the dealership. Kept in touch via telephone and e... See more

Company replied

Rated 5 out of 5 stars

Outstanding experience from start to finish! When I first arrived, the staff greeted me to check if I needed anything, then gave me full space to browse the showroom and forecourt without any pressure... See more

Company replied

Rated 5 out of 5 stars

Keith at Vertu motors in Huddersfield was brilliant from start to finish. We only popped in to browse some used cars with our son who is learning to drive. Keith was super friendly right from th... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Volkswagen Huddersfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Leeds Road, HD2 1UL, Huddersfield, West Yorkshire, United Kingdom

  • 0344 659 8632

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(108)

12,689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gave my car in for a service and mot…

Gave my car in for a service and mot they failed my mot due to my headlights not being to vosa standards which they are, then changed the headlights and still failed saying it was my main beam aswell as my dipped, the peopel from vw have failed my MOT again which I am not happy about also they have curbed 3 of my alloys which they are denying, this is a absolute joke I will not be bringing my vehicle back to vw in Huddersfield at all.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

VW Huddersfield - Fantastic customer service

VW Huddersfield - New vehicle purchase.
Thanks Liam and Richard, thoroughly professional during purchase and delivery, on time, very welcoming and knowlegable. Great help setting up the car, connecting vehicle to the VW app and providing the links to the VW tutorial videos - very useful.

August 11, 2023
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Good morning Eddie. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Liam, Richard and the team. We hope to see you again soon. Happy motoring, Dean.

Rated 5 out of 5 stars

Bought a used Golf from Vertu

Bought a used Golf from Vertu. Lewis made it so easy and was fantastic. Picked up within 24 hr of seeing the car. Car was prepared immaculately. Would highly recommend 100%

June 30, 2023
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lewis and the team. We hope to see you again soon. Happy motoring Dawn

Rated 5 out of 5 stars

I dealt with 2 parts of Vertu and the…

I dealt with 2 parts of Vertu and the car I purchase is an UP GTI, we had waited with our local VW for some time and Vertu came up with their demostrator and a very good offer for our Higher UP and the deal was done.
Lewis and his team sent a video as we are in South Devon and relied on Lewis showing what a beautiful car this was we had no hesitation.

December 3, 2022
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Lee receives the recognition he deserves. Many thanks, Stuart.

Rated 5 out of 5 stars

Excellent sales team at Vertu VW Huddersfield

We purchased a used VW Golf from Keith at Vertu.
The car was exceptionally well prepared and the service we had from Keith and the team was professional, friendly and overall a great experience. The car needed a couple of things looking at which were completed without extra charge. Thank you to Keith and the service team for presenting the car in "as new" condition.

November 17, 2022
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen

Rated 5 out of 5 stars

Purchase of car

A positive experience from booking a test drive to purchasing a used car. The sales team were great and managed to sort everything so that we came away with the car on the same day. Nice, friendly staff to deal with (especially C.J who was very efficient). There was no pressure to buy and I would not hesitate to recommend this place

September 21, 2022
Unprompted review
Vertu Motors  - Volkswagen Huddersfield logo

Reply from Vertu Motors - Volkswagen Huddersfield

Hello and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.

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