Vertu Motors - Volkswagen Huddersfield Reviews 

I recently bought a car from Vertu Volkswagen Huddersfield, and while the initial process was smooth, the collection day completely soured the experience.

I had arranged to collect the car at 11am, but I wasn’t able to drive away until just before 3pm – over three hours of sitting in the showroom with little communication or explanation. The salesman, Imran, told me the car was undergoing its MOT, service, and valet. However, the day before, he had already called to say the valet had been done – clearly not true. When we finally saw the car, it didn’t look particularly clean inside or out, certainly not to the standard you'd expect from a Volkswagen dealer.

Initially, staff seemed apologetic about the delay, but after the first hour, they stopped communicating entirely. No one came to provide updates or manage expectations, and no one ever apologised for the huge inconvenience. What made it more frustrating is that this delay was clearly known to them in advance – yet they still let me arrive at 11am. A simple phone call would have saved a lot of stress and wasted time.

To make matters worse, I was not given a spare key for the car – despite them asking me repeatedly to ensure that both keys were included for the car I was part-exchanging. When I raised it, Jonathan told me they’d have to order a replacement from Germany and post it to me. When my partner asked whether it would need coding to the car, we were told it wouldn’t – which turned out to be incorrect. After chasing them again, Imran informed me I’ll now need to return to the dealership to get the key coded.

Then, after I’d finally left, the salesman called to ask about the service history of the car I’d traded in – even though I’d brought all the paperwork with me and had been sat there for three hours. It was clear no one had even looked through what I’d provided. I was also promised a follow-up call after a few days to check how I was getting on with the new car – that never happened either.

It’s a real shame, because before collection day, the experience had been gone smoothly. Imran had been supportive and kind, especially as I was trying an automatic car for the first time, and when I spoke with Emma over the phone she was genuinely helpful when I called with questions before signing the paperwork online. I do want to mention that Imran did put £30 of fuel in the car for me before I drove away – which I appreciated.

But unfortunately, all of that goodwill was undone by the poor communication, lack of organisation, and no sense of accountability on the day of collection. I'm still in touch with the team regarding the spare key, but I hope they seriously improve how they handle handovers in future – because no one should be left feeling this frustrated at the end of what should be an exciting purchase.

Used Vertu Vw Huddersfield for parkpilot fault but as no codes were stored even though i have photographic evidence there is a fault the dealership waived the diagnostic fee pending further investigation.
Ongoing diagnosis but will use them again and hopefully find the fault in the near future.

❌❌I wish I could leave ZERO star for this post.❌❌❌❌

⛔️⛔️⛔️⛔️⛔️I am writing to express my dissatisfaction with the service received during my recent car diagnostic.

I expected a professional response, but instead encountered disappointments including false information, lack of communication, and a four-hour wait without updates. Ewan Walker provided incorrect contact details, making follow-ups impossible, and he was quite rude during my visit. When I approached store manager John, he also showed unprofessional behaviour and seemed unaware of the situation.

Due to the untrustworthiness of your staff, I chose to take my car off-site and I am considering legal action due to the wasted time and financial impact. John suggested I leave, indicating no service would be provided that evening, which solidified my decision.

Bunch of liar..........⛔️⛔️⛔️⛔️⛔️⛔️⛔️

Mohammed VW Tiguan

I felt like a customer as soon as I walked into the building. I explained to an agent that my car's annual service was due and straight away they showed me where to go. I didn't have to wait to book my vechle in. The agent explained their service plan, costs and procedures clearly and I was more than happy at this point. The same can be said when I dropped the car off, on the day of the service and when the service was completed. Every staff member at Vertu Volkswagen Huddersfield, I came across were polite and engaging. Thank you all.

Diabolical Customer Service

I took my 23 plate polo to Volkswagen to have the EPC light fixed. The error was already previously ‘fixed’ by a different branch. Rung on the Saturday and no appointments until the following Wednesday and they acknowledged that it had already been brought in the week previous for the same issues Took it in and explained the issue, chased later that afternoon as no one had bothered to ring me back. Went to pick it up and was assured it was fixed on this occasion.

Less than 48 hours later my EPC is back on my dash, rung Volkswagen and they advised me to bring it in, did a 25 minute journey and turned up and explained the light had gone off but that the issue is still the same, it comes and goes. I was then told there was nothing they can do and to take it back to the garage. They then stated there was no previous record of the car for the first fixing, which wasn’t the case when I rung originally on the Saturday and the lady advised she could see it had been brought in by the garage. Wasted journey for a problem they were supposedly going to re investigate but clearly couldn’t be bothered. Didn’t even bother to check it over again, and just sent me on my way.

Luckily for me the garage I’m dealing with and purchased the car from then took over, as dealing with Volkswagen Huddersfield was an absolute horror show, and it was clear no one there was bothered about my issue. Thank goodness I hadn’t purchased from them and know in the future not to. Funnily enough the garage I purchased it from checked it over in ten minutes and the error was still there, it seems Volkswagen just wanted to waste my time on not 1 or 2, but 3 occasions and didn’t want to fix the issue as it’s within warranty and they’d be getting no cash.

For clarity the car is a September 2023 plate, not even 2 years old. Avoid this branch at all costs. No customer care or interest in your issues. In future I’ll avoid purchasing with Volkswagen as the service was an absolute disgrace.

I went to go collect my car at Volkswagen Huddersfield today , and the staff were absolutely amazing! Especially Jasmine. She made sure I drove away happy with the service provided and the car .

Booked car in with vertu Huddersfield as humming/growling noise coming from my Golf R’s rear passenger side even after changing my wheel bearing from a local garage. Dealership diagnosed the same issue and replaced the same wheel bearing I had already replaced. The noise continued to come from the same area when I picked the car up. Called service advisor (Ewan) back to rebook but was given an appointment 2 weeks later which was ridiculous as I was becoming concerned it being something more serious. I then booked car in with German specialist in Leeds who diagnosed it to be rear differential within a day and worked with warranty company to get all the work done in a timely manner. Absolutely disgusted at the way this was all dealt by vertu Huddersfield and I won’t be using them again. Whilst the car was at vw dealership for this issue it was driven 50 miles which is extremely concerning as even then the issue wasn’t even diagnosed/repaired properly. Plenty more issues experienced on this visit but Im leaving just this one.

I'm not over impressed with this garage. The service levels are not what I would expect from a VW dealer. Dealing with a sale and their salesperson Matty was top class and really cared. Sadly the following day the sale had to be cancelled through no fault of anyone involved. I was promised my paid deposit back within a few days. Five weeks on and I am still waiting. I have made 3 follow up calls and each time was promised a call back that did not happen. It feels like we dodged a bullet by cancelling the order as their after sales service seems lacking to me. I cannot stand being promised something and it not happening, not once but now 4 times, it is unprofessional in the extreme.

Took a Polo in that was less than a year old and has only done circa 4,000 miles for rectification of a rattle / squeak. Vertu Volkswagen refused to look at it without charging me as they believe it is not covered under warranty. Booked into Sheffield, who have confirmed they will look at it. Terrible customer service and unbelievable that they will not fix a problem with a car that is less than a year old. Would advise going elsewhere if you can.

I took my car here for a service and when I got on the motorway my coolant light came on advising me to stop my car immediately as my engine was overheating. When I poured coolant in it leaked straight back out. However my car was fine before I took it to them. When I told them they didn't take liability and said they don't check the coolant when servicing so it has nothing to do with them and they wanted £162 just for a diagnosis so I had to take it to another garage costing £140 for the part and labour. This has left me in distress emotionally and financially and the thought of my car engine overheating on a motorway with my 2 children was so dangerous. I am disgusted with their service and won't be taking my car there again as they lied and didn't take liability.

I had booked my VW Golf in for a full service and MOT as part of my VW All In Service Agreement as part of the annual maintenance you do every year and did not have any issues the previous year with the Huddersfield dealership. This time my experience was very very disappointing. Didn’t get a call to keep me updated on the status of my vehicle, I had the standard video health check sent which I then I had to call them and the advisor hadn’t yet been handed the documents. My experience suddenly took a down turn massively, even speaking with the service manager on the phone who was very unhelpful. When I got to the dealership, rather than coming out to speak face to face and also been told her was “unavailable” this left a young advisor to deal with my frustrations which I thought was very unprofessional as I did express my frustrations over the phone to the manager ( the advisor also advised me that he was new to the role as only started around 6 weeks ago) I was then promised a call back which I am still waiting on following checking if a part that is required is done under the All In Service Agreement I pay for each month.

This service from a respected brand of VW was unacceptable and no lengths gone to, to put things right.

All interactions with staff members, was polite, plesent and professional.

I know people (customers) are the first to tell everyone about a bad experience. Well I'm giving my time to tell you about a brilliant experience that I recived.

Completely 5* review, and definitely a 10 out of 10 experience.

I had an issues with my vehicle, and the staff members at Vertu Huddersfield resolved the issues replacing a part, and updated the infotainment systems.

I know it's not a big issue for most people, however, I had to return my last vehicle to a dealer that didn't careless about customer service. And this left me with a bitter taste.

The service recived has restored my faith in the industry, however I have learned to do my due diligence!!

Thank you Vertu Huddersfield. I will be back when I look for another vehicle.

Me and my partner recently visited VW Huddersfield initially just to have a look but we ended up walking away that same day having purchased a used Tiguan!

We’d like to say a huge thank you to Ryan who could not have been more helpful. He showed us different options tailored to what we were looking for and made useful suggestions. We never felt pressured into a sale. When we collected the car you could tell it had been professionally cleaned but Ryan did one final spot check and answered any questions we had about using the car.

After a previous negative experience at another VW branch we 100% recommend coming to the Huddersfield branch for making us feel so valued as a customer. Thank you!

I have mixed experiences with VW huddersfield but over my experiences have been good however since dealing with Isa in regarding to service, mot etc my experiences have been excellent every time. Very understanding and breaks everything down for me!!

Thanks again Isa

Rochelle

I came to see a VW Tiguan Allspace on the 18th of May, I loved the vehicle, it was a perfect drive, I was also told of the many features the vehicle comes with, either as standard or as optional extras that this car comes with, which led me to put a deposit down and purchase the vehicle, unfortunately, once the vehicle had been delivered, I had noticed that app-connect (apple car play), the reverse camera and built in sat-nav was not working as expected, I called immediately to which I got told I would get a call back, this was a Friday 31st May, to which I had to call again on the 3rd June to find out how to get my vehicle fixed. It was then booked in on the 7th to a VW dealership local to me, who informed me that they had no idea what work had happened to the vehicle by Huddersfield, a lot of back and forth, and the vehicle is still not fixed. I have VW Nottingham telling me that VW Huddersfield needs to resolve the issue as they are unsure what they have done. The bottom line is, avoid Vertu Motors, they clearly are a bunch of cowboys who can't communicate with one another and are happy to sell a faulty vehicle. I was sold a vehicle on the premise that it comes with several features, those several features are not working. I dread to fear a worse issue coming up.

Poor customer service. My vehicle and keys weren't synching and the car wouldn't unlock without manually inserting the key and setting the alarm off every time! I had to wait over 1.5 months to book in for a software update on my car to sort this. The issue still isn't sorted because the software update crashed halfway through and I was unable to take my car back on the same day-they do not have any courtesy cars available for 4 weeks so I've been left without a car on such short notice.

After a poor experience with a second hand Tiguan purchased in January 24, I can honestly say they went out of the their way to help restore my faith in Vertu VW Huddersfield over the last few weeks.

I was very disappointed in the after sales care with the Tiguan, so much so that I made a formal complaint. I was really upset with the lack of communication when experiencing issues with the Tiguan and shouldn't really have needed to make a complaint had it been dealt with appropriately.

However, over the last few weeks, I have been provided with a number of courtesy cars whilst mine was in for repair. I have driven an automatic Polo, T-Roc R line manual and a Taigo automatic (not that I had ever heard of a Taigo before) all of which have been really good and I'd be happy to give anyone feedback on them :)

Dealing with Steve has been really positive, and sorting the replacement car with Wayne initially then Jan was great last week. The initial sales rep Ryan was really good too.

So would I recommend Vertu VW Huddersfield, based on the experience, understanding and help given by Steve and other staff recently, yes I would.

I now am the very proud owner of a T-Roc R Line automatic and feel more confident when driving again.

I bought my dream car from Sij and the Huddersfield branch.

I first went in at the end of April to look at the car I wanted. I already knew what car I wanted which made things easier, due to them been extremely busy handing over cars I was made an appointment for the next day.

I went back for my Appointment and Sij tailored my experience from start to finish making me feel at ease. I was introduced to the managers Richard and Mark and then spent 3 hours getting the price right. I ended up buying my car there and then 😁. The whole team at VW was great.

My whole experience from start to finish was great and I can't thank you enough. Inwas kept in the loop from start to the day i collected my car and I now have my dream car 😊. Thank you 🙏🏼.

Me and my partner bought our new VW from Charlotte at VW Huddersfield.

Can't say enough good things about her, she was great from start to finish.

Kept us updated all the way through and answered our questions and gave us the best deal possible.

We love the car, the service was second to none.

If you are looking to buy a new car and want a excellent service make sure you ask for Charlotte.

Thank you to VW Hudds and Sales Managers Richard & Mark too.

We will back for our next car in a few years.

Big you thank from Azher & Saima.

My experience purchasing a car from Vertu Volkswagen was absolutely fantastic thanks to exceptional Sales Executive Lewis Beetham. His communication was excellent in the lead-up to the vehicle collection date, responding to queries in a prompt and detailed manner. He facilitated part-exchange of my vehicle and ensured that the whole process was smooth and straight-forward. On the vehicle collection day, he made my experience extremely comfortable, demonstrating brilliant customer service and attention-to-detail in resolving all queries. Thanks again to Lewis - will definitely have my return custom if I ever purchase a VW again in future.