Vertu Motors - Volkswagen Nottingham South Reviews 

191
TrustScore 4.5 out of 5

4.7

180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB


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Rated 5 out of 5 stars

Ryan Oliver dealt with us when we recently purchased VW Golf, from Nottingham South Vertu dealership. He was very helpful in helping us choose the right car for us. He was very professional, courteo... See more

Company replied

Rated 5 out of 5 stars

Everything about my experience with Vertu was outstanding. Ryan Oliver was exemplary in every way, he definitely went the extra mile. The car is exactly as I wanted. The environment is excellent.... See more

Company replied

Rated 5 out of 5 stars

Really good experience buying a used VW T Cross from VERTU Nottingham South. Extremely good price on the new car and they took my old car in part exchange. Excellent sales person,Matt Recchia w... See more

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Rated 5 out of 5 stars

We had a great process in purchasing our car. From the moment Laurence, our sales representative greeted us to the day we collected. He listened, took on board and advised our wishes to find exactl... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Volkswagen Nottingham South

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, United Kingdom

  • 0344 659 5908

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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4.7

All reviews

(191)

12,760 reviews in the last 12 months

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Rated 5 out of 5 stars

We have just purchased a new car from…

We have just purchased a new car from Vertu Nottingham South and would like to thank Paul Boyd for the way he handled the transaction from purchase to handover. Nothing was too much trouble and he was happy to help in any way he could which made the whole experience pleasing and trouble free.

June 16, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Our whole experience with VW was excellent

Our whole experience with VW was excellent. From making our first enquiry online to collecting our new car, everything was seamless. Paul Boyd could not have been more helpful and went out of his way to make sure everything went smoothly. Thank you

June 13, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Paul and the team. We hope to see you again soon. Happy motoring Dawn

Rated 5 out of 5 stars

Amazing experience thank you

Amazing experience thank you
Helpful, fantastic service

June 11, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Clare,

Thank you for your review. It’s great to hear you had such an amazing experience and found the service so helpful and fantastic.

Kind regards,
Dean

Rated 5 out of 5 stars

I love my new car

I love my new car, great service and support from Matthew, so thank you!

June 9, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Jo,

Thank you for your lovely feedback. I’m delighted to hear you love your new car and that Matthew provided great service and support throughout your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Part exchanged my car for a 23 Tiguan

Part exchanged my car for a 23 Tiguan , very happy with the service and help and guidance provided , my salesperson was Josh who was friendly and helpful . I have bought several VW from Vertu now and would highly recommend

June 9, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Chris,

Thank you for your review. It’s great to hear you were happy with the service and guidance throughout your part exchange, and that Josh was friendly and helpful. We really appreciate your continued loyalty in choosing Vertu for your Volkswagen purchases and your recommendation means a lot.

Kind regards,
Dean

Rated 5 out of 5 stars

Great service

Great service. Went above and beyond to get everything right.

May 28, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your kind feedback! We’re delighted to hear that you had such a great experience and that our team went above and beyond to make sure everything was just right. Providing a smooth and enjoyable journey is what we always aim for, so it’s fantastic to know we delivered.
We really appreciate you taking the time to share your experience and hope you enjoy every moment with your new car!
Kind regards,
Keith

Rated 5 out of 5 stars

The salesman Paul Boyd from Vertu Nottm…

The salesman Paul Boyd from Vertu Nottm South made my experience of buying a new VW an easy and enjoyable one. Everything was explained in a freindly professional way and the deal on my trade in was exceptional. 5 stars given as I couldn't fault the service.

May 27, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Beverley,
Thank you for your fantastic review! We’re delighted to hear Paul Boyd made your experience of buying your new VW so easy and enjoyable.
It’s great to know everything was explained in a friendly and professional way, and that you were pleased with your part exchange deal. We’ll be sure to pass on your kind words to Paul.
We really appreciate your feedback — thank you again for choosing Vertu!
Kind regards,
Kerry

Rated 5 out of 5 stars

Ryan and all the team were so helpful…

Ryan and all the team were so helpful and friendly. They kept me well informed and very grateful for Ryan staying and helping us past his work hours to make sure we were happy and knew all the controls. Thank you!

May 28, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Paige,
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us at Volkswagen Nottingham South.
It’s wonderful to know Ryan and the team looked after you so well, keeping you fully informed throughout and going the extra mile by staying on to ensure you were happy and confident with all the controls. We’ll be sure to pass on your kind words to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry

Rated 5 out of 5 stars

new car experience

I believe buying a new car can be a stressful experience, as you want to make sure you find the right car at a reasonable price with everything you are looking for.

I would like to thank Matt for making the whole process much calmer and easier. He maintained excellent communication throughout, and when we met in person for the viewing and purchase process, he made everything straightforward and stress-free.

Highly professional, kind, and helpful person, I would definitely recommend him.

May 16, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Abrar,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Volkswagen Nottingham South.

It’s wonderful to know that Matt made the process calmer and easier, with excellent communication throughout and a professional, kind and helpful approach. Ensuring everything feels straightforward and stress-free is exactly what we aim for, so your feedback will mean a lot to him and the wider team.

We really appreciate your recommendation and thank you for taking the time to share your experience.

Kind regards,
Kerry

Rated 5 out of 5 stars

Ryan the great

Ryan went beyond and above to make sure i got exactly what I want. He excelled in expectations and guided me through all of the new features in my car. This is the second car I have brought from Ryan, each time he listened, make excellent suggestions and made me feel at ease

May 26, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Nicki,

Thank you for your fantastic feedback. I’m really pleased to hear Ryan went above and beyond to make sure you got exactly what you wanted and supported you through all the features.

It’s great to know he’s looked after you so well on more than one occasion.

Kind regards,
Danielle

Rated 5 out of 5 stars

This is our second purchase from Ryan

This is our second purchase from Ryan, having been his first sale a few years ago. It was so lovely to buy from him again and have the benefit of his great customer service and knowledge. He went above and beyond in getting us the right car at the right price and ensuring we were completely happy with everything. We will certainly be back for our next one!

May 26, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Sarah,

Thank you for your review. It’s fantastic to hear that you returned to Ryan for your second purchase and received the same great level of customer service and knowledge. Going above and beyond to find the right car at the right price really makes a difference, and we’re delighted you were so happy with everything.

We look forward to welcoming you back again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent service from Paul Boyd and…

Excellent service from Paul Boyd and the rest of the staff as usual

May 22, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for your kind feedback. We’re delighted to hear that you received excellent service from Paul Boyd and the team once again. Your continued support is very much appreciated and your comments will be shared with them.

Kind regards,
Matthew

Rated 5 out of 5 stars

Helpful staff

Helpful staff , slotting in a test drive on a busy afternoon

May 9, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you for taking your time to leave this great review! Kind regards, Selina

Rated 5 out of 5 stars

Amazing service

Popped into look at a new Golf on the Tuesday, was driving a stunning 26 plate away on the Thursday. Meghan in sales was very knowledgeable, energetic and more importantly non pushy. She went above and beyond to get me a great deal.

May 14, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Thank you so much for your kind words! We are so happy to hear that Megan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

I love my VW Golf

We were looked after so well from start to finish. Krupa took me through the car features before the test drive and before I took the car home. She went through everything thoroughly and professionally.

May 12, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Andy,

Thank you for your fantastic 5-star review! We’re delighted to hear that you were so well looked after from start to finish at Volkswagen Nottingham South.

It’s great to know that Krupa provided such thorough and professional support, taking the time to explain the car’s features both before your test drive and before you drove it home. Your kind feedback will mean a lot to her and the team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Rated 5 out of 5 stars

Don't go anywhere else!

Paul boyd at VW Vertu Nottingham South made the whole experience excellent when we swapped our 24 plate VW Tiguan Life for a brand new Tiguan Elegance. Great customer service, excellent communication throughout our purchase and Paul was super understanding even when I bombarded him with questions and queries! He took the time to make the event special for us and made us feel like VIP customers when we collected the car. He even spent time explaining all the new tec the elegance has to offer which is no mean feat as we are not tec wizards! Bravo Vertu Nottingham South, we will of course be returning customers in the future!

May 15, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Hi Rebecca,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such an excellent experience with the team at Volkswagen Nottingham South.

It’s wonderful to know that Paul provided outstanding customer service and kept you well informed throughout your purchase. We’re especially pleased he was so understanding and took the time to answer all of your questions, as well as making collection such a special occasion and ensuring you felt like VIP customers.

Your kind words will mean a lot to Paul and the wider team, and we’re thrilled to hear you’ll be returning in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

Steve is brilliant

Steve is brilliant. Helpful , informative and polite

May 13, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Eve,

Thank you for your review. It’s great to hear that Steve was so helpful, informative, and polite — your feedback will be really appreciated.

Kind regards,
Dean

Rated 5 out of 5 stars

I recently visited Volkswagen in…

I recently visited Volkswagen in Nottingham South to change my car and Paul was incredibly helpful throughout the whole process. He was friendly, professional, and took the time to explain everything clearly without making me feel rushed. He made the experience smooth and stress-free, and I really appreciated his patience and support - thank you Paul!

May 12, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Erin,

Thank you for your review. It’s great to hear that Paul provided such friendly, professional, and supportive service throughout, making the whole process smooth and stress‑free. Taking the time to explain everything clearly without any pressure really does make a difference, and your kind words will mean a lot.

Kind regards,
Dean

Rated 5 out of 5 stars

Ryan Oliver at VW Nottingham South

Ryan Oliver at VW Nottingham South is the best VW sales person I have dealt with in 12 years. Extremely polite, incredibly helpful and always available to answer questions about the process which can be stressful. It wasn’t on this occasion. Genuinely interested in the needs of the customer, he takes time getting to know you as a person and how best he can provide you with a bespoke level of service. The whole process from start to finish was seamless. Thanks for making the experience as pleasurable as possible.

May 12, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Glenn,

Thank you for your fantastic review. It’s great to hear that Ryan stood out with such a high level of professionalism, helpfulness, and genuine interest in your needs. Making what can often be a stressful process feel seamless and enjoyable is exactly what we aim for, and your feedback really highlights that. He’ll be delighted with your kind words.

Kind regards,
Dean

Rated 5 out of 5 stars

Go above and beyond to be helpful

Go above and beyond to be helpful
Ryan in particular was excellent and professional and made the process a pleasure

May 11, 2026
Unprompted review
Vertu Motors  - Volkswagen Nottingham South logo

Reply from Vertu Motors - Volkswagen Nottingham South

Good afternoon Keith,

Thank you for your review. It’s great to hear the team went above and beyond to help, and that Ryan’s professional approach made the whole process a pleasure.

Kind regards,
Dean

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