Krupa was great and went above and beyond in helping me choose my new car. Initially I wanted to lease a car and even though this particular VW branch didn’t offer that she still offered to show me ar... See more
Company replied
Location
Switch location180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB
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The website gives good information about cars available. I was sent a video tour of the car I chose, which was detailed and informative. Matt was very helpful and supportive, and made the process ea... See more
Company replied
A huge thank you to Laurence Davies at Vertu Volkswagen Nottingham South for making the whole process of finding my new T-Roc so easy. He was friendly, knowledgeable, and never put any pressure on... See more
Company replied
Lawrence talked us through the whole process with lots of patience - he was just the right mix of sales of sales ( we bought all of the extras) and understanding that we could get finance at half of... See more
Company replied
Company details
About Vertu Motors - Volkswagen Nottingham South
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, United Kingdom
- 0344 659 5908
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent customer service
The website gives good information about cars available. I was sent a video tour of the car I chose, which was detailed and informative.
Matt was very helpful and supportive, and made the process easy to navigate. Everything was explained clearly, and my questions were answered.
August 7, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for your review. We're delighted to hear that you found the website helpful and informative, and that Matt made the process easy to navigate by clearly explaining everything and answering your questions.
Many thanks,
Chloe
Krupa was great and went above and…
Krupa was great and went above and beyond in helping me choose my new car. Initially I wanted to lease a car and even though this particular VW branch didn’t offer that she still offered to show me around and test drive cars to help me choose, without any pressure.
August 1, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you so much for your kind words! We are so happy to hear that Krupa was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Understood my needs and answered my…
Understood my needs and answered my many questions very professional and patient. Ryan Oliver
August 6, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good afternoon,
Thank you for your kind feedback, it’s great to hear Ryan took the time to understand your needs and answer all of your questions. We’re delighted you found him so professional and patient throughout your experience.
Kind regards,
Dean
Unhappy Motability Customer refused deposit refund!!
As a motability customer I had a great service with the original sales guy Paul. However, Paul left and I rang to change colour then cancel as I decided against having the VW ID.4 for personal reasons as well as a sad sudden impending passing of my grandmother. The new guy dealing with me, called Ryan firstly was really not that friendly on the phone, just literally a 2 min conversation and didn't seem like he really wanted to help.
When i advised the compassionate reasons and he advised as i changed the first order but 1 day later rang to cancel the full order he advised that I was basically messing them around and he would not be returning my deposit of £250 and had no care, compassion or empathy for my circumstances. I advised I would call motability for advice and he said go on then as they will only ring us anyway and was very off hand with me as i advised I wasn't happy at all.
Motability have logged the dealership and the problems I've had to keep an eye on what happens in the future. I feel like they really don't care about my situation and have no compassion for my awful circumstances.
August 4, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1KC0508 Kind regards, Dean
All good
All good - very easy to deal with. A few issues with the App but not down to the dealership team. Would recommend.
July 31, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for your feedback.
We’re delighted to hear that you found the team very easy to deal with and that your overall experience was a positive one. We appreciate your understanding regarding the issues with the app and are pleased to know that this didn’t detract from the service you received from the dealership team.
Thank you for your recommendation, it’s greatly appreciated.
Kind regards,
Matthew
Excellent from start to finish!!
Excellent from start to finish!!! From Evie to Ryan! Kept up to date, speedy service! 1st time mobility and everything was explained thoroughly 👍🏿 love the car 🚘
July 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for your fantastic feedback. We’re delighted to hear that Evie and Ryan provided such excellent support throughout your Motability journey, keeping you informed and ensuring everything was clearly explained every step of the way.
It’s great to know that your first Motability experience was such a positive one and that the process was smooth and speedy. Most importantly, we’re thrilled to hear that you love your new car!
Kind regards,
Matthew
I was very satisfied with the service I…
I was very satisfied with the service I was given while trying to decide about buying a second hand car... patience and a test drive convinced me I had chosen the right one. Thank you Lawrence for being such a pleasant and reassuring salesman.
July 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi S Higgins,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you were very satisfied with the service you received at Volkswagen Nottingham South whilst searching for your next car.
Purchasing a used vehicle is an important decision, so it’s wonderful to know that Lawrence’s patience, support, and guidance helped you feel confident in your choice. We’re especially pleased that the test drive gave you the reassurance you needed to know you had found the right car.
Your kind words about Lawrence being pleasant and reassuring will mean a great deal to him, and we’ll be sure to pass on your feedback.
Thank you again for choosing Volkswagen Nottingham South. We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Spontaneous purchase
I popped in on a whim and ended up with a stunning new car. I was supported through the sale by Matt. His knowledge and patience was second to none and a pleasure to deal with.
I’d highly recommend Vertu Nottingham.
July 22, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that what started as a spontaneous visit resulted in you driving away in a stunning new car!
It’s wonderful to know that Matt provided such excellent support throughout the process. His knowledge, patience, and professional approach are exactly the qualities we strive to deliver, and we’re thrilled that he made your experience such a positive one.
Thank you also for your recommendation of Volkswagen Nottingham South. We’ll be sure to pass your kind feedback on to Matt and the team, who will be delighted to hear your comments.
We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
A huge thank you to Laurence Davies
A huge thank you to Laurence Davies at Vertu Volkswagen Nottingham South for making the whole process of finding my new T-Roc so easy. He was friendly, knowledgeable, and never put any pressure on me. He took the time to answer all my questions and helped me find exactly the right car.
We also had some time to talk about our puppies on the test drive, where he reminded me that the VW site is dog friendly. I'll definitely bring Milo with me on my next service appointmenmt.
I'd recommend Laurence to anyone looking for a new/used car. Thanks again!
July 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Eva,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that Laurence Davies made the process of finding your new T-Roc so easy and enjoyable.
It’s fantastic to know that Laurence was friendly, knowledgeable, and supportive throughout, taking the time to answer all your questions and helping you find the perfect car without any pressure. We love hearing about the personal touches too, and we're glad you enjoyed chatting about your puppies during the test drive!
We’ll be sure to let Laurence know that Milo has been invited along for your next service visit. As a dog-friendly site, we’ll look forward to welcoming you both back.
Thank you again for your recommendation and kind words. We’ll be sure to share your feedback with Laurence and the team at Volkswagen Nottingham South.
Kind regards,
Liza.
Excellent customer service.
We received professional and polite service from Josh Barnes and felt valued as a customer. The whole process was explained clearly and concisely.
We would recommend a visit to this showroom.
July 24, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for your wonderful review.
We are delighted to hear that Josh Barnes provided such professional and courteous service. It's great to know that you felt valued as a customer and that the whole process was explained clearly and concisely.
Thank you for your recommendation. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for your kind review.
We are delighted to hear that you found our team pleasant, knowledgeable, and helpful. Providing friendly, professional service and ensuring our customers feel fully informed are key parts of the experience we strive to deliver.
Thank you for choosing Vertu Motors. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
First class service fully explained how…
First class service fully explained how the car worked, the hand over was great step by step instructions one you can understand, willingly come back for a car
July 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Mr Ellis,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received first-class service from the team at Volkswagen Nottingham South.
It’s wonderful to know that everything was clearly explained and that the handover process was carried out step by step in a way that was easy to understand. Ensuring our customers feel confident and comfortable with their new vehicle is incredibly important to us.
We’re especially pleased to hear that your experience has given you the confidence to return to us in the future. Thank you again for your kind feedback and support.
Kind regards,
Liza.
Great Customer Service
Lawrence talked us through the whole process with lots of patience - he was just the right mix of sales of sales ( we bought all of the extras) and understanding that we could get finance at half of your interest rate via our bank.
And explained the features of the car thoroughly.
July 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Lawrence guided you through the entire process with patience and professionalism.
It’s wonderful to know that he took the time to explain everything thoroughly, from the vehicle’s features to the available options, while also understanding your preferences regarding finance. Providing honest, informative, and customer-focused service is exactly what we strive for, so it’s great to hear that Lawrence struck the right balance throughout your experience.
We’ll be sure to pass your kind feedback on to Lawrence and the team at Volkswagen Nottingham South.
Kind regards,
Liza.
Star Employee
After having some issues with my company car which was booked in at another VW dealership, I requested a hire car through my fleet company, the guys dropped off a Cupra hybrid which was fine, after a week the Cupra developed an issue with the 12v battery which meant the alarm kept going off, typically it was a Friday evening, I was advised to call the roadside assistance on the key tag, they came and went without fixing the issue, Ben my contact who dropped off the car from VWFS said he didn't work weekends, I was due to go away in the car the following week but unable to use it due to the faulty battery. As the roadside recovery didn't fix the issue, Ben very professionally offered to sort this out on his day off, I want to say a massive thank you to Ben for sorting this out, he went over an above to exchange the hire car over the weekend, VWFS you have a star employee. Thank You Ben
July 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Ian,
Thank you for taking the time to leave such a detailed 5-star review. While we're sorry to hear about the issues you experienced with the hire vehicle, we're delighted to hear that Ben was able to step in and provide such exceptional support.
Going above and beyond for our customers is what we strive for, and it's fantastic to know that Ben took ownership of the situation and helped resolve things for you, even on his day off. We can appreciate how important it was to have a reliable vehicle ahead of your planned trip, and we're pleased that Ben's professionalism and dedication turned a frustrating experience into a positive one.
Your kind words will mean a great deal to Ben, and we'll be sure to share your feedback with him and the wider team. Thank you again for recognising his outstanding efforts.
Kind regards,
Liza.
Don't bother dealing with Megan
Don't bother dealing with Megan, unless you want to be misinformed and ignored.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1HTB1507 Kind regards, Danielle
Great service from Matt and Ian today
Great service from Matt and Ian today. Really helpful and efficient
July 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for your great feedback. We’re delighted to hear that Matt and Ian provided such helpful and efficient service, making your experience a positive one.
I’ll be sure to pass on your kind words to them both.
Kind regards,
Matthew
Amazing service from Laurence Davies…
Amazing service from Laurence Davies made my experience so easy and simple kept me informed of everything and explained things simply for me. Such a lovely kind man really felt comfortable and made things more personal. Amazing so pleased with my car and feel I will be looked after.
July 8, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Hayley,
Thank you for your fantastic 5-star review!
We’re delighted to hear Laurence made your experience so easy and straightforward. It’s wonderful to know he kept you informed throughout, explained everything clearly, and helped you feel comfortable with such a personal approach.
We’ll be sure to pass on your kind feedback to Laurence. We're thrilled you're so pleased with your car and that you feel well looked after.
Kind regards,
Kerry
On entering the showroom I was…
On entering the showroom I was immediately pointed in the right direction. Laurence listened to my requirements and took me through the whole process patiently, keeping me well informed. It's good to know there is a dedicated person to speak to regarding the vehicle should any problems arise (hopefully not) or just with any queries.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Miss Moulds,
Thank you for your feedback.
It's great to hear that you were warmly welcomed into the showroom and guided in the right direction straight away. We're pleased Laurence took the time to listen to your requirements, kept you informed throughout the process, and made everything straightforward and easy to understand.
We hope you enjoy your new vehicle and appreciate your kind comments.
Kind regards,
Danielle
5 Star Service
Very helpful and informative staff, keeping me updated during the process of buying a used car.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Ryan Oliver VW golf purchase
Ryan Oliver was extremely helpful and not pushy for a sale.
Good experience received
June 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Nottingham South
Hi Annabelle,
Thank you very much for your kind feedback.
We’re delighted to hear that Ryan Oliver was able to make your VW Golf purchase such a positive experience and that you felt well supported without any pressure.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Danielle
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