Chloe was pleasant and helpful and made the whole experience a pleasure as well as efficient I came away happy that I had chosen another Golf and also happy with the excellent deal This was my secon... See more
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Location
Switch locationSkipton Road, Crosshills, BD20 7DS Keighley, West Yorkshire, GB
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See what reviewers are saying
We have always found vertu to be helpful without being pushy. After trying a different car we have gone back to a Volkswagen.We have found them to be reliable.
Company replied
Vertu Skipton : When looking to change both our cars and downsize to one newer used vehicle, the sales department were so helpful and guided us through the whole process from start to finish without b... See more
Company replied
Absolutely fantastic customer service from Vertu VW in Skipton. The staff, particularly Sarah, were brilliant to deal with. The paperwork and the car were all on time, and I had a full walk-th... See more
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Company details
About Vertu Motors - Volkswagen Skipton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Skipton Road, Crosshills, BD20 7DS, Keighley, West Yorkshire, United Kingdom
- 0344 659 8180
4.7
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chloe was pleasant and helpful and made…
Chloe was pleasant and helpful and made the whole experience a pleasure as well as efficient
I came away happy that I had chosen another Golf and also happy with the excellent deal
This was my second purchase from VW Skipton - wouldn’t look anywhere else
June 24, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you so much for your kind words! We are so happy to hear that Chloe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellent service from Jonathan @ Vertu…
Excellent service from Jonathan @ Vertu Skipton
June 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Caroline,
Thank you for your feedback.
We’re really pleased to hear you received excellent service from Jonathan at Skipton.
Kind regards,
Danielle
Volkswagen Polo.
We have always found vertu to be helpful without being pushy. After trying a different car we have gone back to a Volkswagen.We have found them to be reliable.
June 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hello Mr Roberts,
Thank you for your great review! We’re delighted to hear you’ve found the team helpful and supportive without any pressure.
It’s wonderful to know you returned to Volkswagen and continue to find us reliable.
Kind regards,
Kerry
It was great to deal with Sarah Turner…
It was great to deal with Sarah Turner again
Felt she provided us with all the info we required
very knowledgeable and excellent customer experience - Thank you
June 15, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you so much for your kind words! We are so happy to hear that Sarah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fantastic Customer Service
Absolutely fantastic customer service from Vertu VW in Skipton.
The staff, particularly Sarah, were brilliant to deal with.
The paperwork and the car were all on time, and I had a full walk-through of the new car.
I was in and out of the dealership with my new car in just over an hour.
June 12, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good afternoon Alex,
Thank you for your fantastic review. It’s great to hear that you received such excellent customer service and that Sarah and the team made the whole experience so smooth and efficient. Having everything ready on time and a clear handover really makes a difference.
We’re delighted you were able to drive away so quickly and had such a positive experience overall.
Kind regards,
Dean
Excellent Customer Service
Throughout the used car purchase process over the last 3 weeks Spencer provided an excellent customer experience. We had a lot of questions along the way which were all perfectly understood and addressed. Excellent customer service.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good morning,
Thank you for your great feedback. It’s fantastic to hear Spencer provided such a smooth and supportive experience throughout your purchase, taking the time to answer all your questions clearly along the way. Delivering excellent service over the whole journey is exactly what we aim for.
We really appreciate you sharing your experience.
Kind regards,
Dean
Great Customer Service
Very friendly and helpful Salesman. Quick and easy to sort all the details involved in buying my new car. Answered all my questions and i got a great deal. Would recommend to anyone.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Pete
Thank you for your lovely feedback. We're really pleased to hear that you found the salesman friendly and helpful, and that the whole process of buying your new car was quick and easy. It’s great to know all your questions were answered clearly and that you were happy with the deal you received.
Thank you for your recommendation — it’s truly appreciated.
Kind regards
Dawn
Friendly
Friendly, helpful staff. Excellent service...went the extra mile. Very happy!
April 28, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good morning Angela,
Thank you for your review. It’s great to hear the team were friendly and helpful, and that the service went the extra mile. We’re delighted you’re so happy with your experience.
Kind regards,
Dean
Car buying straight forward.
Good explanations of process at all stages. Friendly and professional staff.Really good customer service when my handover was slightly delayed.
April 22, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Dear Christine,
Thank you for taking the time to share your feedback. We’re delighted to hear that the process was clearly explained at every stage and that you found the team friendly and professional throughout.
It’s especially pleasing to know that you felt well supported when your handover was slightly delayed — providing good customer service in these moments is very important to us. Your kind comments will be shared with the team at Volkswagen Skipton.
Thank you again for choosing us.
Kind regards,
Liza
It was a great experience
It was a great experience. The staff members all seem very friendly and welcoming. Whilst I first came over to have a look at the car and hear the options the staff member selling me the car, Chloe, had the answers to all my questions. I must've been there for about 2 hours with the amount of questions I wanted to ask about the finance options and the car itself. The options provided were all tempting and very well explained and I ended up leaving with a deposit down and a few days later, the car itself. 10/10 would buy another car there.
April 21, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Dear Samuel,
Thank you for taking the time to share such a detailed review. We’re delighted to hear that you had a great experience and that the team made you feel welcome from the moment you arrived.
It’s wonderful to know that Chloe was able to answer all of your questions thoroughly and take the time to clearly explain both the finance options and the vehicle itself. We’re pleased that her support helped you feel confident in your decision and that the process ran smoothly from placing your deposit through to collecting the car.
Thank you for your 10/10 recommendation and for choosing Volkswagen Skipton — we’d be delighted to welcome you back again in the future.
Kind regards,
Liza
Excellent Customer Service
Excellent Customer Service. Would highly recommend Vertu Volkswagen at Skipton.
Staff friendly and helpful.
April 20, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service and found the team at Vertu Volkswagen Skipton friendly and helpful. Your recommendation is very much appreciated.
Kind regards,
Matthew
Sarah was fantastic to deal with
Sarah was fantastic to deal with.
She explained everything fully and in detail, and made the experience an absolute pleasure. I would happily return to this dealership in the future for another vehicle. Five stars undoubtedly.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi there,
Thank you for the fantastic review. It’s wonderful to hear that Sarah made the whole experience such a pleasure.
Her clear, detailed explanations and friendly approach really do make a difference, and she’ll be delighted with your five‑star feedback. It’s great to know you’d happily return in the future too.
Kind regards,
Kerry
Dreadful experience - we felt like an inconvenience
I recently accompanied my eldest in his search for a car and having looked on Autotrader we decided to visit Vertu at Skipton / Keighley as they had 6 suitable cars available. Unfortunately first impressions did not bode well….like another reviewer the disabled parking was taken up with staff cars and cars they were selling. Not to be deterred we went inside to be asked if we’d made an appointment! We replied no (didn’t think we had to) and with a bit of huffing and puffing, Deano was assigned to help us. During the initial ten minutes of his taking my son’s details he took a phone call from his wife to cancel her dentist appointment as she was stuck in traffic and another call from his daughter! He then told us that his priority was customers who had actually purchased cars and who were coming to collect; he could show us the two available (Autotrader had indicated six suitable vehicles!) but he could not take us on a test drive as he was too busy! We were not impressed with either of the cars nor the customer service. So we left and visited Vertu Motors in Leeds where the experience could not have been more different. They could not do enough for us; it was a textbook lesson in how to look after customers and we bought a car from them instead. Deano (Skipton / Keighley)…you work on commission right? Big mistake….huge!!! Danny (Leeds) we could not recommend you highly enough!
Incidentally Deano rang my son a few days later and was disappointed to learn we’d bought a car from Vertu in Leeds – Well Deano you should have paid us more attention
March 31, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good morning Fiona. We are extremely sorry for the service you received on this occasion. I am very disappointed to hear about your experience with Dino. We will be fully investigating the points you’ve raised and will ensure that this level of service is not repeated in the future.
Thank you,
Richard Rowe (General Manager)
Responsive and Knowledgeable
Friendly, responsive, knowledgeable, helpful and efficient.
March 24, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Michael,
Thank you for the brilliant 5‑star review. It’s great to hear the team came across as friendly, responsive, knowledgeable, helpful and efficient — exactly the experience we aim to deliver.
Kind regards,
Kerry
Professional service
Efficient Professional and listened to my car needs
March 16, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good afternoon Alison,
Thank you for taking the time to leave your feedback. I’m really pleased to hear your experience at Volkswagen Skipton was efficient and professional. It’s great to know the team listened to what you needed from a car and supported you in the right way.
If there’s anything you need going forward, they’ll be more than happy to help.
Kind regards,
Dean
Great selection of cars and an easy buying experience
Very easy to deal with and helpful along the way and after too. Good knowledge about the questions asked and no pushing or rushing either. Made the whole experience of buying a car great. I would highly recommend looking here if you were wanting to buy a car.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Russell,
Thank you for the brilliant 5‑star review. It’s great to hear how easy and helpful the team at Volkswagen Skipton were throughout and even after your purchase. Their knowledge, no‑pressure approach and the relaxed pace clearly made the whole experience a really positive one.
Your recommendation means a lot to the team.
Kind regards,
Kerry
Great Experience at VW – Friendly and Helpful Staff
I had a really positive experience when buying my Polo at VW. The whole process felt smooth and stress free, and the team made me feel welcome from the moment I arrived. Spencer, in particular, was incredibly helpful and kind throughout. He took the time to answer all my questions, explained everything clearly, and made sure I felt confident about my decision. His friendly attitude and patience really stood out and made the experience enjoyable rather than overwhelming. Thanks to Spencer’s support, I left feeling happy with my purchase and very satisfied with the service I received. Sarah Turner was also incredibly kind and approachable, and she really went the extra mile to help me with anything I needed, making the whole experience even more positive.
March 16, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good afternoon Hermarni,
Thank you for taking the time to share such a thoughtful and detailed review. I’m really pleased to hear your experience at Volkswagen Skipton was so positive. Buying a car can sometimes feel overwhelming, so it’s great to know the whole process felt smooth, stress‑free, and welcoming from the moment you arrived.
It’s wonderful to hear how much Spencer contributed to that experience. His friendly attitude, patience, and clear explanations clearly helped you feel confident and supported throughout your purchase — exactly what we aim for. I’m also glad Sarah made such a strong impression with her kindness and willingness to go the extra mile. It sounds like both of them helped make the journey enjoyable from start to finish.
Thank you again for your lovely feedback. I’m delighted you left happy with your Polo and the service you received.
Kind regards,
Dean
Very helpful and informative.
Very helpful and informative without any feeling of pressure to buy.
Good sales knowledge of the car and it's features with a relaxed and friendly approach.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Jonathan
Thank you for your lovely feedback. We're really pleased to hear that you found the experience helpful and informative, without any pressure to buy. It’s great to know the sales knowledge and friendly, relaxed approach made everything so comfortable for you. Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - Volkswagen Skipton
Thank you for your feedback. We’re delighted to hear you felt welcomed and well looked after, and it’s great to know the team made such a positive impression.
Many thanks,
Chloe
Great buying experience
Great communication from the dealer from first enquiry to collecting my new car. Spencer collected us from the railway station and within 3 hours we were driving our new car away.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you for your wonderful feedback. We’re delighted to hear that your experience was smooth from your very first enquiry right through to collecting your new car. It’s great to know that Spencer’s communication and support — including collecting you from the railway station — helped make the process easy and enjoyable.
We truly appreciate you choosing us, and we hope you enjoy every moment with your new car.
Kind regards,
Matthew
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