Vertu Motors - Volvo Yeovil Reviews 

117
TrustScore 5 out of 5

4.8

2 Vale Road, Pen Mill Trading Estate, BA21 5HL Yeovil, Somerset, GB


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Rated 5 out of 5 stars

Without exception, every member of staff at Vertu, Yeovil was a pleasure to deal with. Everyone, was helpful and accommodating, nothing being too much trouble for them. The culture here is very obv... See more

Company replied

Rated 5 out of 5 stars

A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering p... See more

Company replied

Rated 5 out of 5 stars

I walked into Yeovil Vertu Motors and was introduced to Kerion Flack. Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender. We came to the con... See more

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Rated 5 out of 5 stars

I recently purchased a Volvo XC90 from Vertu Volvo and had a very positive experience throughout. A special thanks to Guy, and also Ross the who were excellent from start to finish. Guy was ext... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Volvo Yeovil

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 2 Vale Road, Pen Mill Trading Estate, BA21 5HL, Yeovil, Somerset, United Kingdom

  • 0330 012 2293

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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1-star

Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(117)

13,190 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional service – especially from Jodie!


We recently purchased a BMW from Vertu Yeovil and couldn’t be happier. From the first conversation, Jodie was absolutely fantastic – professional, knowledgeable, warm and never pushy. She made us feel completely at ease and nothing was ever too much trouble.

Gareth in finance was equally great – clear, efficient and very easy to deal with.

It’s rare to leave a dealership feeling genuinely looked after, but that’s exactly how we felt. We’ll definitely return in the future and would highly recommend

February 27, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Hi Leanne,
Thank you so much for leaving such a fantastic 5‑star review. We’re delighted to hear how happy you are with your BMW purchase from Vertu Yeovil.
It’s wonderful to know that Jodie made such a positive impression — her professional, knowledgeable and warm approach clearly helped make the experience enjoyable and stress‑free. We’re also really pleased that Gareth in finance provided clear and efficient support throughout the process.
Hearing that you left the dealership feeling genuinely looked after means a lot to us. Your recommendation is hugely appreciated, and we look forward to welcoming you back in the future.
Kind regards,
Liza

Rated 4 out of 5 stars

the experience of purchasing our new…

the experience of purchasing our new landrover defender was smooth and efficient, the staff were very helpful and attentive and made the process hassle free. well done

February 23, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you for your review. We're delighted to hear that purchasing your new Land Rover Defender was smooth and efficient, and that the team were helpful, attentive and made the process hassle‑free. We really appreciate your feedback.
Kind regards,
Keith

Rated 5 out of 5 stars

There to help

Very polite, friendly, offered tea or coffee at least twice during our appointments, gave considered answers to our questions, we were not rushed and was very kind talking to our grandson

February 20, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you for your review. We're pleased to hear the team were polite, friendly, and took great care of you throughout your visits. It’s lovely to know you felt unrushed and that your grandson was treated with kindness too.
Kind regards, Keith

Rated 5 out of 5 stars

Excellent customer service and good…

Excellent customer service and good technical knowledge of the car

February 20, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good morning,
Thank you for leaving your feedback. I’m really pleased to hear that you received excellent customer service and found the team’s technical knowledge of the car to be so helpful. It’s great to know your experience at Volvo Yeovil was such a positive one.
Kind regards,
Dean

Rated 5 out of 5 stars

Passionate, Informed Sales Guys who care about your total experience!!

Have just had the pleasure of dealing with Vertu Motors Yeovil for the first time and more importantly Dean in their sales team. I have had the benefit of dealing with several prestigious over the years and this experience with Vertu is well up there. From my initial engagement with Dean through to the comprehensive hand over with him when picking up my new SV was nothing more than brilliant. Nothing was too much trouble and even the process of part exchanging my current car in was super smooth. This was simply a 5 star experience. Many thanks DC

February 13, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good afternoon,
Thank you for your outstanding review. It’s fantastic to hear that your first experience with Vertu Motors Yeovil — and especially with Dean — was such a positive one. Knowing that everything from your initial conversation through to the detailed handover was handled brilliantly is exactly the level of service we aim to deliver.
It’s great to hear that nothing was too much trouble, the part‑exchange process felt smooth, and the whole experience stood out even compared to other prestigious brands you’ve dealt with over the years. That means a lot.
Thank you again for your five‑star feedback — we really appreciate it.
Kind regards,
Dean

Rated 5 out of 5 stars

One Happy customer .When buying a new car with all the new…

When buying a new car with all the new gadgets and technology, you need a patient salesperson to guide you through the experience, Vertu motors at Landrover Yeovil excel in this experience .

February 13, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Hi there,
Thank you for your lovely feedback. We're delighted to hear that your experience at Vertu Land Rover Yeovil was so positive. With all the modern gadgets and technology in today’s cars, having a patient and knowledgeable salesperson makes all the difference — and we’re so pleased to know the team excelled in guiding you through everything.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Excellent Customer Service

Jamie Cox (BMW Yeovil) from the outset has been excellent. Jamie understood our requirements and kept us informed throughout the process

February 9, 2026
Unprompted review
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Reply from Vertu Motors - Volvo Yeovil

Hi William,
Thank you for your excellent 5‑star review! We’re delighted to hear that Jamie Cox provided outstanding service from the very beginning. It’s great to know he understood your requirements clearly and kept you well informed throughout the entire process.
Kind regards,
Liza

Rated 5 out of 5 stars

5 star experience

The process of ordering a car was very straight forward, well explained and stress free.Keeley was very professional, friendly and patient.

January 26, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good afternoon Buffy. Thank you so much for your kind words! We are so happy to hear that Keeley was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

New Used Convertible

The buying and handover for the nee car was handled professionally with the staff very knowledgeable and courteous.

January 21, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you, Stuart, for your excellent 5‑star review. We’re delighted to hear that the buying and handover of your new car were handled so professionally, and that our knowledgeable and courteous team at Vertu Motors Volvo Yeovil made the experience a positive one. Your feedback is truly appreciated, and we hope you enjoy every moment in your new vehicle. Kind regards, Kerry

Rated 5 out of 5 stars

My little Red Devil….

Arriving at Vertu Mini in Yeovil I just felt completely at ease and I believe that is so important.
I dealt with Keely, she was simply superb and I’m sure a real asset to the Company.
Pop down there and have a look, I don’t think you’ll be disappointed……

January 16, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you so much for your kind words! We are so happy to hear that Keely was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Wonderful experience

The team were incredibly lovely and helpful. The whole process of buying our new car was made so simple and straightforward. Plus we got a great price! Hats off to Linden and the team

January 16, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you so much for your kind words! We are so happy to hear that Linden was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

First Class service

I don't generally like the car purchasing process, but, Guy Hunt-Davison at Vertu in Yeovil made the whole process pain free, and, indeed pleasurable. Thanks Guy for your professionalism, and after 2 days of driving the EX30, we love it.
Steve and Shirley Green

January 9, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you so much for your kind words! We are so happy to hear that Guy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

The sales executives we dealt with were…

The sales executives we dealt with were superb; Ellie & Jodie Price,
I do not usually leave reviews but these two girls were outstanding

January 9, 2026
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good morning, Thank you, Tim, for your fantastic 5‑star review. We’re delighted to hear that Ellie and Jodie provided such superb service and made such a strong impression — especially as you don’t usually leave reviews. Your kind words mean a great deal to the whole team at Volvo Yeovil. Kind regards, Kerry

Rated 5 out of 5 stars

A thoroughly professional experience.

Very friendly and efficient service from Holly and Josh. Incredibly knowledgeable and understanding, dealing with my questions and queries professionally and practically. I felt I was in safe hands and enjoyed the car buying process.

December 29, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you so much for your kind words! We are so happy to hear that Holly and Josh were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

My father brought a 24 plate hybrid…

My father brought a 24 plate hybrid Volvo . Great friendly service. Made the purchase easy and fast , really good dealership, highly recommend anyone buying a Volvo to go here . Thank you amazing staff.

December 31, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe

Rated 4 out of 5 stars

I am giving you guys a 4star

I am giving you guys a 4star, you guys are amazingly good and trustworthy.

I can recommend anyday, anytime.

December 30, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good morning Gibbon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Nick, our sales assistant, was really helpful and clearly showed us all the cars features clearly.

December 27, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Ellie was great replied to email play…

Ellie was great replied to email play phone tag and then answered all my questions and was very helpful

December 15, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good morning. Thank you so much for your kind words! We are so happy to hear that Ellie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Great buying experience.

Great buying experience.
Thanks to Toby, Dan and Ben for making the process pleasant, informed and straightforward.
Great car and great service.
Excellent all round and I highly recommend.

December 12, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Good morning, Jonathan . Thank you so much for your kind words! We are so happy to hear that Dan and Ben were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Very easy to deal with and sorted…

Very easy to deal with and sorted everything we needed very quickly to get us back on the road.

December 11, 2025
Unprompted review
Vertu Motors  - Volvo Yeovil logo

Reply from Vertu Motors - Volvo Yeovil

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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