Viaggiare Rent - Olbia Reviews 

CLAIM.
You charged my payment card today for €560 without my authorization and for no reason. This is a scam, credit card fraud.
We rented a car from your company. It was dirty and damaged, with scratches on the front and rear bumpers.
We took a video the day we picked up the car, showing the location of your airport parking lot, and another one the day we returned it to your parking lot. This clearly shows that we didn't damage the car; it was already like that.
We filed a police report for fraud, contacted our lawyer, and contacted the bank for card fraud.
The only solution is to reimburse us or we will sue you for fraud.
Olivier Pech

Short Version:
Avoid this car rental company at all costs. They will use multiple tactics to keep your money:
1. They discourage you from documenting existing damage.
2. They later claim pre-existing damage as your responsibility.
3. They keep your deposit and charge extra.
4. They falsely state that damage is excluded under “all-risk” insurance.
5. They stop communicating entirely when challenged.

Long Version:
We rented a car from this company a few weeks ago, and the experience was awful from the start. We waited over an hour in the burning sun, while angry customers ahead of us were already yelling inside the office.

Once we finally got the car, employees told us not to take pictures because we had “all-risk” insurance. We still took photos of the exterior, but not the interior — and that turned out to be a mistake.

When we returned the car, there was a small stain on one of the seats, which we know was already there. Still, this should not matter since we paid for an all-risk insurance. Two weeks later, we received an email saying we were being charged extra, and that they would keep our deposit.

We reminded them that we had GOLD all-risk insurance, which explicitly covers interior damage (Article 11: includes bodywork, underbody, windows, tyres, rims, and interior, with exceptions only for specific parts like the dashboard, airbags, seat belts, or screens).

Instead of honoring the coverage, they invoked Article 4, which only applies in extreme cases like gross negligence, misconduct, or traffic violations. Claiming a minor stain as a violation of that article is completely unreasonable. What is the point of an all-risk insurance if a stain on a car seat is placed under gross negligence?

Now, they’ve stopped responding to our messages entirely and never paid our deposit back. Please rent your car somewhere else!

Overall a good service and price. The car had a couple of nasty dents but this damage was all covered in the pre-check (although no-one looked at the car with us, so this took a bit of back-and-forth).

The worst of the worst. Olbia Airport. If you want a car, forget it. Flight was 45 minutes late... cancelled. A couple of jokers behind the desk. Assume they were Juventino as they were desperate to rob more money out of people. Avoid

Avoid at all costs. Total scam. We booked car rental in husbands name but paid on wife's credit card. Both husband and wife share the same surname and both husband and wife named drivers on the booking and both present to collect the car. Told it would cost 500 euros because credit card did not match booking name despite both being present and both being named drivers and having passport ID. Complete criminals. Cancelled and had to pay a 100 euro penalty and 300 euros extra to another car firm (plus a three hour delay to wait for the other car) but refuse to reward criminals .

Special mention to Martina who was very helpful and friendly!

STAY AWAY FROM THIS CAR RENTAL. The worst I have ever had to deal with. The arrogance and attitude from the staff is unmatched. Expect to wait at least 1h to get your car because they rather have chats between each other rather than delivering cars to their costumers. After it was finally my turn everything first went normal until the staff member tried to upsell me without even telling me what it was for. When I kindly refused is when it went south with the transaction. He startet to pin point at my passport which is a German one and literally said: "it is always the same with these (German) as soon as they have to pay they don't want to". Trying to guilt trip me in the most disgusting way there is. Obviously I did not receive that well I was refused the car altogether and I can go to another car rental. A mess to deal with. STAY AWAY FROM THEM AT ALL COSTS. They are rude to a level you have never witnessed.
The icing on the cake was that I paid priority checkout ( I just paid because I didn't want him to insult me again ) just be waiting another 1h at the checkout. If you have a flight to catch come early if you still decide to go with this unicorn of a company.

Service and personell was great, car was good but the wait (2.5hrs) for collecting the car was bad.

We were happy with our choice of this car rental company. The staff was very responsive and we had no problems.

Puiku! Štai atsiliepimas anglų kalba pagal tavo pateiktą informaciją:

Highly recomend. We received exactly the car we asked. 2025 model. The rental agreement was clear and transparent. The deposit was returned within 5 days. Everything was smooth and professional. Highly recommend Viaggiare Rent in Olbia

Easy to pick up and drop off, checked the car on drop off for us. The only thing was, cars weren’t valeted between uses, I’m not sure if this is normal as it’s the first hire car we’ve used. We’d definitely use the company again

Never rent a car via Viaggiare rental!!!!
Bad behavior by the deskemploye at Olbia aeroport Sardinie.
We had two car-reservations and had to pay twice 60,= euro because the employee was working late.
We did not pay that, because we had full coverage. He called his manager and he brutally cancelt out reservations. So we had no cars to go to our hotel.
Conclusion; NEVER RENT AT VIAGGIARE RENTAL OLBIA SARDINIE !!!!

Booking process via billiger-mietwagen.de
Was very easy and informative.
Only the long waiting time to pick up the car Was really bad! Long queue at the counter and car had still to be cleaned as we Finally had the Key...
So the waiting time was in total more than 1.30 hrs.
The stuff was really Kind and friendly. They did a really good job

The booking, including insurance, was made in Germany via Check24.de. When I picked up the car at Olbia Airport, I was told I had NO insurance for Sardinia, so I took out insurance for €155.
When I reported it, no one was there, so the car was never handed over. Afterwards, my credit card was charged €25 for cleaning—loose sand on the floor mats. I find all of this outrageous and a rip-off.
The vehicle itself was new and in very good condition.

Avoid Viaggiare in Olbia Airport. Our flight was delayed by just over an hour and they cancelled our booking, refused to refund our deposit then charged us an extra 120 euros for a car that we later discovered was in the same class as the original booking, despite them telling us it was an upgrade. Whilst we were waiting in a long queue to return our car, there were 3 couples who had suffered the same experience, one of whom was on a different flight. We have hired cars in a lot of destinations around the world and never been screwed over like that.
They say that it is all in the T&C, but that doesn't excuse them from stealing your deposit and charging you an extra 120 euros to hire a similar car, when they should be grateful the customer doesn't look elsewhere. What they are not intelligent enough to realise is that this leads to bad feedback and the customers don't use them again. The advice is to avoid them, look around and use a more reliable and honest company. Effectively, they make zero effort to accommodate circumstances beyond the customer's control.

Great service, great car to drive around and a really smooth system to return the car. I particularly liked how you would send photos at collection and drop off on WhatsApp to simplify the hand over process.

Dear support team,

My name is Anatoliy and I would like to open a claim and complaint about the work of the branch of the car rental company "Viaggiare rent" office at the Olbia airport, Italy.

12/06/25 I was supposed to rent a car from this company using a voucher from enjoytravel.com Reservation number: ENJ-15207073. However, one of the employees of this company - a young girl, to whom I applied for the service, and the Manager of the company office at the Olbia airport in Italy were unfriendly, rude, showed complete disrespect not only to my age, as a client and customer, but also to legitimate applications and requests to provide a car for rent. They rejected the voucher and did not provide a car for rent.

Despite the fact that all the required conditions of the contract were met and all the documents required for the rental were provided on time, namely I provided

Broker voucher ENJ-15207073,

Original Personal identification card ID-Scottish National Entitlement Card issued by the Government of Scotland,

Digital version of the passport issued by the Government of the United Kingdom,

International multi-year License for driving a vehicle issued by DVLA UK,

VISA credit card,

bank debit card for payment of services. However, the car was not provided to me and as a result the reservation of the order was cancelled and closed.

These employees refused to give their names, behaved impudently, arrogantly and brazenly. They tried to talk a lot, expressed untenable examples and moralizing, although they themselves did not know the basic rules of car rental, could not understand the provided grounds and in fact did not know the basics of legislation in the rental field.

This behavior leads to a negative attitude not only to the company Viaggiare and enjoytravel.com, but also to the tourist business of Sardinia and Italy in general. I am absolutely disappointed with the disgusting behavior of the employees of this branch. I hope that the company's management will conduct a thorough investigation, organize the necessary training and testing of the knowledge of colleagues, because the company loses not only money, but most importantly, its face and image, and this causes irreparable damage to the tourist industry of Italy as a whole.

Hi Support

My documents, ID card and the driving license presented was original and released DVLA, Government of UK and Scotland . All documents was shared with you in E mail which was sent to you as well.

PS . The Scottish National Entitlement Card (NEC) can be used as a form of identification for people and for accessing different services. It's a nationally recognized smart card that offers access to various public services and discounts, including concessionary travel and other membership . The NEC can also serve as proof of age for people, for example, to purchase age-restricted items or enter licensed premises and so on .
Photo ID: The NEC includes a photo of the cardholder, making it a valid form of photo identification.

Great to deal with, staff were very friendly and straightforward. Only marked down due to the car not having A/C even though we booked for one with. We didn't raise it with them so can't complain too much as they might have been able to rectify. Other than that, no issues and had a good experience.