Viaggiare Rent - Venezia Reviews 

Big thanks to airport team - Simone thank You again for help .

Thank you for the friendly service and the straightforward handling!

Service from Simone at the desk was excellent. He stayed late to ensure we could pick up our car

As someone who recently moved to Italy, I had the opportunity to rent a car from your company for the second time. Frankly, I was very pleased with my first rental, but the damage invoice I received after my second rental was a complete disappointment. I was very upset to receive such a damage invoice from such a highly satisfied company, and I'm now skeptical of renting a car through you on future trips.

As you can see in the attached documents, I received a damage invoice for exactly €350 for the car I returned on July 27, 2025. As you can see in the pictures, this is nothing more than the plastic from the luggage wheels. In the image in question, the paint isn't deformed, peeling, or dents.

The affected area appears to be a mark that will fade if you rub it with a cleaning cloth and cleaning fluid for 30 seconds. If the dent and paint were actually removed, I would be willing to pay €350. As I mentioned, it appears to be a stain that would be removed if you wiped the area with cleaning fluid for less than a minute.

If I were to be billed for the damage and have to pay for it, I would have no objection. However, if that were to happen, you would have truly disappointed me and, unfortunately, you would have lost a customer in Italy forever.

I've emailed customer service three times, but no one has responded or called me back. I'm leaving my reservation number below, and I hope someone contacts me regarding this matter.

Rental Number: VCE 3269

Hired a car from Venice Airport. When we collected the keys to the car, we were told they do not check with us but to take photos of the damage when we first get to car and WhatsApp the pictures. After 45 mins looking for the car in a car park in the middle of a thunderstorm, we finally found our car that was covered in damage. In the dark and rain we took as many pictures of the huge amount of damage as we could and sent the pictures. When we handed the car back, they then check the car with you and claimed we had 2 damage on the car they didn’t have photos for. We have photos of one and a blurred photo of the second and said the second didn’t prove the damage was there first and charged us €250!!! The damage was 3 tiny scratches and it was already there with a photo to prove. I would never use this company, be aware that they clearly leave cars with damage un photographed to charge you.

Easy Transaction, highly recommended

Had a few issues with Broker co. They cancelled our reservation due to flight delay of 2 hrs without informing us. Yuri was very helpful and gave fantastic customer service. Thank you

Very happy customer.. Definitely coming back

All went smooth. Pick up Venezia and the lady came to the office after call. Car was fine. Car return also was very efficient and smooth. The pickup and return staff spole English. One way fee from Venice to Verona was totally reasonable with 90 Euro.

Very bad service. Did a booking on September 2024 for a 9 seats for April 2025 all payment and confirmation come well. But went to collect the car on the day. They told me that your booking was rejected. Didn't get any email about the rejected and the money didn't arrived on my account.I saw the customer service lady all bank statements still didn't trust me that it was their fault about the lack communication. The lady at the customer service very rude telling me that I can't help because they don't have any car. After been telling her my not moving until you get a solution how i can get home she said i will call police. I told her to call but she never call the police. Family with 3 kids at 9pm need to look how to get home without a help. After been trying for 1 hour they told me send a email to the customer service for the refund and try another company for a car. To get the refund I wait about 20 days to get the money back. Will never book a car again with them.

My experience of Viaggiare Rent - Venezia Airport

I booked a car via a broker for collection at the Viaggiare rent desk. I paid a small premium to collect the car from the terminal rather than using a shuttle bus. There was only a small queue at the desk and the friendly lady started to process my booking. This is where things started to go wrong.

I had booked the rental using my Forename Bill however on my licence I am William. I was told the booking was therefore not valid. She offered me another booking for 300 Euros which was much more than the original booking so I booked exactly the same car again but this time with the correct name.

When I presented my new booking I was told the car was not available for 3 hours. When I explained I had booked exactly the same car she said I could not have the one that was available with my previous booking but needed to wait for another to be returned. I had some lunch and calmed down.

She offered me an upgrade at considerable cost and said it had winter tyres which I wanted as I was off for a ski trip and as I needed to get away I accepted.
I then had a 15 minute walk with all my luggage to try and find the car which was hidden in a distant car park. I took a quick video of the car then set off
The upgrade was a good car and I had a good holiday.

On the return trip there was fresh snow. When I checked I found that the car did not have winter tyres which was a bit alarming..

When the vehicle was checked on return the lady immediately noticed a paint chip on the driver's door. I am 100% convinced I had not done that and unfortunately my video did not cover this part of the car. I then had to pay a very expensive damage charge

Not a very good experience

FRAUD.
RUN AWAY from this company.
They have a very well and carefully planned strategy to ensure you will always pay more than the original price.
1/ The company car contract is given at the airport office, not at the location of the car.
2/ The car is located 15 min away walking distance from the office. No one is checking the car with you or explaining where the car is properly parked.
3/ They reviewed the car partially, claiming some of the damages, and depending on the time of the pickup (e.g. night time), you have very little chance to check the car.
4/ When you bring back the car, no one checks the car with you.
5/ You have to bring back the keys to the office, 15 min away from the car parking lot.
6/ They wait until you have left / taken your plane to check your car.
7/ They falsely claim you have damaged the car and charge you hundreds of euros (even thought you have proven this is untrue).
8/ You are not in the country anymore, so you have no chance to claim your money back.

Please, do yourself a favor, DO NOT RENT with this company. It will cost you more.

On arrival handed keys to a car that was on a car park a good 15 minutes walk away, it had a damage sheet and I was told if there was any additional damage to take photos. I got to the car and there was no one from the company there which I had never experienced when renting before, there was just a man valeting who said he doesn’t deal with anything speak to the office. I recorded all damage on the car by video and photo. After a 4 day rental I returned to the same parking spot, went to the same man who was valeting the cars to check for any damage and again he said just go to the office. I handed the keys back at the office and was told my £500 deposit would be returned at the end of the day once they had had time to check the car for damage. I got off my flight in the uk to find an invoice for £300 for a scratch no bigger than 10mm, I looked at my recorded video and photos and found it was existing on initial pick up, I sent all the information back immediately with time stamped photos and videos. I have emailed now three times with no reply, they still have my £500 deposit held on my credit card, absolute scam of a company who have no staff to check damage on pick up or arrival and obviously try it on once you board a plane and leave the country, they don’t have the time to reply to my 3 emails but have the time to run to the car park after you go through check in to try and scam you out of money as your out the country and can’t question them in person, don’t touch this company with a bargpole, stick to a reputable well known outfit who actually employ more than 1 member of staff. And if you do use them record absolutley everything on the car, the scratch they picked up was hardly visable, and get the office staff to walk down to were the car is parked and check it all over and get the deposit returned whilst your there. Very frustrating end to what was otherwise a great visit to the coutry

The only reason I gave a 4 star is because I didn't get the car I was expecting but nonetheless it was ok overall. Stop pushing the all inclusive insurance and scaremongering clients of rocks falling from mountains etc.

I could not enter the park that they told me and I left the car 50m from there. They charged me 150,1€ for this. I don't care so much about the amount just robbing money like this it will lead to your failure :)

They attempted a fake damage charge, awaiting response yet from customer services, picture attached shows a ~2mm stonechip which was pre-existing and way under the 1cm limit they have set in their T&Cs

Great experience, right from check-in to return. Professional staff, quick, efficient and no pushy attempts to sell upgrades or extra insurance. I will definitely hire again with Viaggiare!

Great service. Arrived to collect car. Upgraded at no extra cost. Things processed quickly. On return, dropped off car to same location and quick return of keys to office.

Nice one customer service