Viaggiare Rent - Venezia Reviews 

Clear instruction, good customer service.

Good price. Car ran well and no issues. Will do the web check in next time.

Tried to scam me for a trivial scratch I did not cause.

Off the face of things, these seem affordable, very competitive and convenient. My experience was mixed from the start, but got even worse once I returned home. The car itself, was more than satisfactory, fuel efficient and did what I wanted it too. It was comfy, and clean on the inside however pretty dirty on the exterior, but this didn't bother us. We travelled over 700km without any issues. We paid for premium parking to keep the car as safe as possible. We were told we could park in two places upon pickup, with what we thought was helpful directions. Instead we are given a map which was pretty basic, not very helpful. Not to mention, you'll likely be using a broker when booking these people, so make sure you know what logo you're looking for, because we didn't have a clue as this company isn't actually who we booked with, and we weren't told clearly what to look for. Which meant I had to make an international call to the broker. Not ideal.

The real problems started when we dropped the car off, I told the gentleman the information where it was parked, and arrived home. Then we received a check-in email for us to sign a couple days later, declaring zero damage. This went smoothly, and our deposit was released. 3 days later, they claimed I parked in the wrong car park, and made 'countless' calls to me to find out where the car was, this was false I hadn't received any phone calls, even had prior correspondence a few days before without any mention of this. It was 1 minute walk from the only car park they claim they told us. They claimed it took 2 days to find the car, and have since charged me 314 euros. This is a complete scam.

Dealing with the company, I was polite but frustrated but it's clear they have zero interest in returning any amount of money. They were passive-aggressive and rude, which is a shame because I was actually overall happy with the experience when my deposit was initially returned to me. They have failed on multiple points to convey information accurately (or maybe it was deliberate), and have painted a pretty picture for me to look like I'm at fault, which I am not.

I am going through the official steps to reclaim this money with the broker and credit card company. Failing that, I'll be seeking legal aid.

I would not recommend this company, pay cheap and you pay twice, or in my case three to four times the amount I initially paid. Unfortunately this seems to be true with this company. Don't let it ruin your vacation to beautiful Italy. We're trying to not let it do just that, because we had a wonderful time, however this experience is hard not to be bitter about.

If they happen to refund my money, I will edit this review accurately.

1/10 Company, avoid.

Easy and simple handling of the rental, no extra fees, good car, good support by email

We booked the car through Discover(y) Cars and were looking hard at the airport for a desk of this broker (we didn't knew by then this was a broker, this was told later. We never heared of Viaggiare Rent before). We could not find it and every time we called the organization, we were poorly guided on the phone. The people who answered the phone spoke poor English and did not know how to guide us through the airport. They often just shouted "First floor departures. First floor!!' We already knew the office was on the first floor, but this flore is a large one so directions or more support would have been very nice.

The lady behind the counter who arranged our contract was very unfriendly and arrogant. She could not give a clear explanation, spoke insufficient English and even rolled her eyes several times because she found us annoying. By now we still do not know how we were exactly insured because she could not explain it properly. The only thing she tried several times was to make us pay extra money for one thing or another.

The distance from the terminal to P6 is also too far to walk with the amount of luggage we had and a small child. It is not pleasant to have to walk that long a distance in 30 degrees with heavy suitcases and a small child. Of course, it is inevitable that someone will go to get the car, but it would have been nice to have been tipped off that the other person with luggage and child would have been better off waiting at the terminal.

Car was perfectly clean inside, however not outside. Completely covered in dirt and dust. We had to got the car cleaned by an organization to use it ourselves because of not seeing much through the window because of the dirt.

Afterwards before we brought the car back, we also let the car washed by an organization from the outside. Even while we did this, the organization charged us €25,- from our creditcard because of a 'not clean car'. This is unfair cause the dust which was on the car when we brought the car back was only from the ride from the washers to the airport. It is very dusty in Italy outside and so this could not have been otherwise.

For us we don't understand why this organization is rated soo high. We're sorry and we will never come back.

Easy renting experience with excellent customer service. I would rent from them again.

Avoid this company. I made a reservation, they didn’t send confirmation email, I got in touch with them by email, Facebook, Twitter, WhatsApp and by the contact form at their website, but they never replied.

Personale qualificato

I always rent cars from all kinds of companies. I'm sorry to say that Viaggiare Rent is responsible of one of the worst experiences I have ever had.

Long story short, two main complaints:
1- They charged me for damages that do not exist, and I have pictures and videos of it.
2 - The car was very dirty when they gave it to me (seats had visible stains and an incredible amount of dried bird poop on the outside).

Let's get into the details of the first point. Basically, they have this parking spot near Venice Airport (10 minutes walking distance). They keep their cars there and they do not check you car when you give it back, but inform you that it will be checked by their personnel afterwards. I already suspected that they could abuse this to arbitrarily charge me whatever they want without any confrontation. I collected pictures and HD videos of the car to make sure to have proof of not doing any wrongdoings.
Unfortunately my fears became true: they charged me almost 400 EUR without even waiting for any comment from my side - they didn't even wait half a day (!).

Luckily for me I have a degree in Law: if they don't reimburse me I will see them in court.

Trust me: avoid them.

We rented a vehicle from the Venice airport I believe was around July 14th we had a major engine problem while on the highway and could not go any further we had to rent another car from another company because we were to far from any of there locations, long story short once we returned to the venice location they did nothing to compensate us and whats worse is they have not returned my 500 euro deposit even after several requests. Being in Canada makes communication difficult but am stil waiting and trying.

The worst customer service I’ve ever experienced. My credit card had unfortunately expired (my problem I know) but after pleading with the service desk to help us find a way of getting a car, we were shouted at and my form was screwed up and thrown in my face. This is literally assault and as soon as I’m back home, I intend to take legal action. Oh and btw, they took an hour to service 2 people in front of me. Do not use this company. Let them rot, I hope they go into administration and that customer service operator gets run over by a train :)

Great service, really economical car given, easy booking and easy pick up/drop off.

Very friendly and efficient service and better value than most if not all! The car itself was ideal for our needs and we appreciated the simple process as well as the genuinely nice team! Will definitely use Viaggiare again!

It was so easy and smooth to book it, really glad everything was straight forward and explained

I rented a car for 4 days in July 2023. There were series of problems at the check-out: The first car that I was given had a very dirty interior and a deep cut on the tire.
After changing the car, the new car had a tank 3/4 full even though the contract stated a full tank and did not have all the scratches marked. When I wanted to document the scratches, I was refused and recommended to take pictures and video. I was charged a deposit of 700EUR but the contract stated 250 EUR. Upon return of the car I was refused an in-person inspection of the car and after 3 hours after I returned the car, the employee sent me a picture claiming I scratched the car. In the picture it was clearly visible it is a dirt but they still claimed it is a damage and they released my deposit of 700 EUR only after I made an official complaint. The release of the money happened on the 5th day after I returned the car.

A most untrustworthy company do not use this car hire.
We had a lovely holiday in Italy, but unfortunately it ended on a very sour note. We are experienced travellers, hiring cars on many occasions in Italy, France, Portugal and Spain. Never before has our car drop off been so stressful.
Our car was inspected in the closest detail and we were asked to pay €350 plus VAT, it ended up being close to €500 for very minor damage to the paint work, smaller that the width of my small finger nail. The car was not clean when we collected it and had a lot of dents and scrapes when we collected it so clearly the company do not repair minor damage. We were not aware of damaging the car and were shocked by the hefty bill. We did not accept liability for the damage but the company employee said that that did not matter, he would charge the near €500 to our credit card. We were travelling with friends, they tried to charge them a similar amount but as they had photographic evidence to prove that the damage was already there, they were not charged. They were charged €25 in cleaning charges. The employee said it would cost €20 as their car was not clean enough but between the car and the reception area, he decided that it was dirtier than that and the fee should be €25.
An Italian family arrived and handed their car key back with no vehicle inspection.
I have never worked with such a dishonest company before in my life. This was their Park Gold Venice branch

Booked a car to collect from Venice Marco Polo. Arrived at the office only to be told that our credit card needed to have at least 6 months left on it or it could not be used. (We had over 1 month left on it and were only on holiday for 10 days, plus this was the card we had already used to pay with and our credit card company had not yet issued us a new one). There was ABSOLUTELY nothing on the website or on any of our documentation/terms and conditions to inform us of this before we got there. We checked thoroughly before and after our trip.
We got told by a vile, nasty little man who left myself and my children in tears (a very bad first impression of Italy), that our only way around it would be to use our debit card but we'd need to pay an extra 35 euros a day insurance. He also told us that we wouldn't be able to use that credit card anywhere in Italy to hire a car.
Well, we didn't give in to this greed, and we returned to the airport where we managed to hire a car from Avis using said credit card with no problem 😆
Avoid at all costs, DISGUSTING.
Viaggiare if you would like to verify this review, our booking ref was VIAG 37083

terrible service. They compensate the low rent price with abusive insurance prices. They do not accept a digital credit card, only a physical one and to pick up the car I had to pay 200 euros for total car insurance plus a deposit of 250.

Pickup was a bit disorganised from Venice airport as you have to wait at a random junction for someone in a van to hurridely stop. All was fine therafter with our pickup and the Opel Corsa we hired for 10 days.

On return it was obvious the staff members were trying to find some damage to charge us extra but there was none as we were very careful during our rental. In the end we were told the car was dirty inside and it was 25 euros to clean. There was some dust on a seat from a bag and stones in the footwell but what can be expected when there are no carpets to protect the footwells.

When challenged the staff member told me the policy was "clean to clean" but surely all cars are cleaned before the next customer. If the car had been dirty as claimed I would accept but it felt like a scam to get extra money. Never had this in 20 yrs of hiring cars for holidays.

Disappointing end to put car hire experience.