Viaggiare Rent - Venezia Reviews 

Very bad experience. Filled out all the forms for travelling from Venice to Slovenia. When we told so in their Office. This was not possible or we had to take an very expensive insurance. Also we wanted to change the name in the rentform. An unreasonable amount of money was asked. It seems they will compensate the cheap prices with unreasonable insurances.

MUST AVOID AT ALL COST if you do not want to be scammed. We collected the vehicle 10 min later than the operating times due to not being able to get a taxi from Venice and got charged 60eur late fee + very rude service despite notifying them of the delay. We offered next morning pickup but they threaten to cancel the whole booking if not picked up urgently. Vehicle was dirty when picked and they still tried charging extra when returned cleaner than pick up condition. Another customer got charged 300eur for a small scratch on the car while we were dropping off. They have lower prices than others but try to make up from every possible other way. They will cause you stress and ruin your vacation. Therefore better to rent from slightly more pricey providers in the airport. Hope this feedback reaches your eye before you rent and protects you from the terrible experience we had with them.

Awful experience! We booked a rental through Viaggiare for Venice for the week.
Unfortunately our flight was delayed. On arrival at the offsite office we were told because it was over two hours the booking is marked as a no show and the car was no longer available or any car for that matter.
A stand off followed between the member of staff at Viaggiare and the broker we booked it through (GoRentals) with neither being helpful or unable to change the system.
It meant my young family had to get a bus, train and taxi to our final destination in Verona late at night.
For the privilege we’ve been charged a £50 no show fee!
Would definitely not recommend using Viaggiare

Stay away, they scam people!

Big big scam!!!
Be aware of this company Viaggiare!!
(Reservation G39127183)
We rented a van, & the lady was very pushy about getting the full coverage insurance which was very expensive so I didn’t take it,the car was full of scratches & had a big dent, & only the dent was on the paperwork, which the lady told me to take photos of the scratches, which I did & I even took a video, we returned the car at 5:00am to there parking lot & left the keys in the drop off box, later we received an email that damage was found & they showed all the scratches that were there from before, right away I sent my photos & video to them, but they said that there’s new scratches all over the car & even on the roof! I told them that nothing happened during the rental & everything is in the photos & it doesn’t make sense that so many scratches all over happened in 4 days! But they didn’t care & charged my cc 1,800€ ! This is stealing money from people!!
THE 8th COMMANDMENT “YOU SHALL NOT STEAL “!!
What a shame!

So when we arrived the gentleman stressed that we should take out their insurance and it was our responsibility if there was any problems with the Toyota 9 seater. He also told us to take pictures and we should return the car washed. We arrived back at 7pm and it was dark. He took 20 minutes carefully checking the car and then said we had a mark on the front windscreen which he said we had to pay €2,500 and we had no choice but to pay. We had a really terrible experience and are so upset by the way we have been treated.

Thanx for the good service. Car was rented through HappyCar and everything was as expected. Clear information upon receiving the car. Quick service when we needed to get back to the airport with the shuttle service.

When we brought back the car they found 2 little scratches on it and charged us $600. When we later found we had a picture showing one of the scratches were there when we picked it up they said too late. We already billed you.. big scam to get more money

My flight was delayed, but very friendly lady was waiting for me. On return everything went very smoothly too, Giada is really service minded.

Equipe super efficiente con Olga eYuri !! Grazie. Alta recommendations ;))

Everything went smoothly, frictionless and we had to deal with people that seemed very professional. Not only the people, their renting process was also pretty smooth, digitalized and overall everything went without any hassle.

Their office is not quite in the airport, but some 1.5 km away, but this was not an issue, they have a van-shuttle that will pick you up and drop you off in the airport's parking - easy and fast.

The car was a Fiat 500, hybrid, with not even 3000 km on board, so basically new - this drove really nicely and we didn't have any issue with it on the beautiful italian roads.

The only thing that in my opinion could be improved is the tank policy. They should fill the tank before every rent so to be easier when one returns the car. We receive it with aprox. half of tank.

Overall nice, recommended.

Absolutely dishonest company who treat customers appallingly just to try and make extra money. Rented a car from them which has several scratches but the paperwork said it was brand new with no scratches. My husband pointed them out when we took the car and we took photos with the staff member present. When we returned the car, completely unharmed as we were super careful with it, they claim we have scratched the bumper and are charging us €650!!! We dropped the car off before they were open and are now back in the UK so very hard to prove there’s nothing there. They have sent us a shoddy photo where all you can see is the reflection of the person taking it and claim the car was brand new with no scratches, even though we have photos to prove that isn’t the case. Absolute thieves. AVOID at all costs.

I just returned a car after driving for five days in the Dolomites! No scratch and dent or anything bad outside the car, as I returned it just the way I picked it up!

But after a few minutes of inspection by YURI, he said there was a scratch inside, which is a normal wear and tear since people do sit and move inside the vehicle when it was rented—BUT HE WANTED TO BLAME US FOR THE SCRATCH NEAR THE COMPARTMENT ON THE PASSENGER SIDE, as well as the key hole where there’s normal scratches when you try to put a key in the hole!

I rented the car with DiscoverCar with full coverage and a credit card that covers any car damages, but to blame us for a normal wear and tear and very minor scratches is SO DESPERATE for a rental car company and its employees!

Would not recommend this company at all, but if already booked, make sure you inspect the vehicle inside and outside thoroughly and document any damages and scratches with a cell phone picture, otherwise be prepared to get frustrated after you return the car!!!!

Make sure you get coverage when you rent from Discover Cars or Expedia, and have a credit card the covers damages!!

DO NOT RENT FROM THIS COMPANY! I asked YURI to show me a document where the inside of the vehicle is marked with whatever scratches and damages they claimed it has, but the only document I have from them is the one for the outside of the vehicle—WHICH IS THE NORMAL CONTRACT FOR A RENTAL CAR! Unless the vehicle provided was brand new, the scratches on the key hole and dashboard are normal wear and tear that should NEVER BE CHARGED OR BLAMED ON ITS CUSTOMERS!

THIS IS THE FIRST TIME A RENTAL CAR COMPANY LOOKED AT A SCRATCH FROM THE INSIDE—and mind you, this is not a brand new car for them to be blaming me for a scratch in the dashboard!

One of customers prior to picking up the vehicle was already complaining about their security deposit! I don’t know the whole story, but as I was returning the vehicle, a few of the other renters saw me and Yuri arguing about the “damage” claims he was saying and that they will not release my security deposit until after 20 days of “investigating the damages”!

DO NOT RENT FROM THIS COMPANY!

When we picked up the car we had to wait for a long time. Finally we got the car and it was up to us to make photos and videos of scratches and marks at the car and send to the main office. The problem was it was hard to see since the car was really dirty. The car was not fueled only 2/5 and due to information and contract it was a diesel.
Luckily we did not fill it up the first day, in the evening we got a message that it was a mistake, it is no diesel it is a normal petrol.
Coming back with the car they really tried to find new scratches, luckily I could show the photos and videos send to the head office. The guy was so unfriendly and impolite so I wrote the head office about it. I did not got any answer from the company!!!! First and last time using this company.

Juri and Chada were fantastic in helping to ease the process of renting a car during our trip. Good company, great people.

At the airport in Venice you are told to wait at designated point in a full sun, because the bus driver would definitely come within 5 minutes to take you to the rent locaton. I was taken after 50 minutes, sunburned.
When I raised this issue with an employee, it turned out that "this is not their problem, I'm finally there, so they do not understand what the problem is".

On the spot, it turned out that it is not possible to collect a deposit from two credit cards, even though both are in my name (the limit did not allow the use of one) and we started an intensive discussion. I was upset but polite. Meanwhile I heard: "if you have no money, how do you want a car” and "my patience is running out, one more word and I will stop serving you, do you want a car or not?"

In my opinion, this behavior of customer service is unacceptable.

In the end, the employee offered us a smaller car for a deposit of EUR 500, finally charging EUR 800.

Thank you for ruining the first day of my holidays.

EDIT:
Very interesting customer policy - first you disrespect me, now you insult me.

I hope you will investigate the situation, because now I expect an apology.

Reservation number: VE 1291,
Venice Marco Polo Airport, 02.06.2022

If you need more details, please contact me directly at e-mail adres given at the reservation.

I’ve rented online Fiat Punto in VIAGGIARE rental agency for a few days in Marco Polo Venezia airport. Close to the start of actual rental period I’ve been contacted by agent Giada in order to create an agreement and clarify all possible questions and issues. All was done by her in a highest professional level. She explained me each and every step of taking a car at night off hours and returning it on the same hours, when the office is closed, but life is continuing. Giada was so courteous, that she’ve upgraded my booking to the car of another class - Opel Astra, and it had really fitted our needs. Immediately with office opening , after the car (really excellent and new one) was returned, I’ve got a message from Giada, that the car is absolutely OK, and preauthorized deposit amount has been unblocked - thing that may take a weeks in other agencies. I had an absolutely wonderful experience with VIAGGIARE agency, it’s gorgeous representative Giada and their fantastic Opel Astra.

It’s not very common that car hire companies deserve a positive review. Terms and conditions are always a nightmare and they are often overzealous when it comes to checking for any minimal scratch. On this occasion my experience was very positive with Giada at the desk being very friendly and efficient. The location is close to the airport and the shuttle will pick you up and drop you back rapidly. Bear in mind that for pick up you’ll need to give them a quick call, but again Giada answered promptly and I only had to wait 5 minutes for the minibus to turn up. Price was very competitive and car in excellent conditions. The real test of how customer-focussed a car hire company is, is when something goes wrong, so I cannot comment on this as fortunately I returned the car the way I got it. But based on this experience I would use their Venice airport branch again.

I do not recommed thos company, I had a lot of problems with them and still have, i had a gold insurance but for a tiny scrach they made me pay 72 euro, becuase they say they had a technical stop for 1 Day. Two mons after my contract they are still charging my credit card for more than 465 euros nobody knows why they say diystem error, I reported them to Mastercard, I got a fine of 61 euro which I payed the company also charged me 61 euro because I did not inform them of traffic fine. If you are not looking to be stolen from get far from this company

In minutes the van picked me up at the Venice apt and take me at the rent a car. I was offered a valuable upgrade, free of charge and provided of all information I needed with kindness and professionalism by Mrs Giada. Also, easy to drop off, out of hours, as their shuttle service works 24/7; just dropped the car key in the letter box and back for my flight in time. Landing in UK I realised that my deposit for the car was already released. Alberto, UK - 20/4/22