Viaggiare Rent - Verona Reviews 

DO NOT USE THIS COMPANY they are unscrupulous.
In 30 years of using car hire companies this is the worst by far.

At the car hire desk I was asked for my drivers licence and passport the guy serving commented that we had a 2 driver hire so my wife handed over her driving licence too. All was going well he had got the keys out and was finishing off the paperwork when a colleague came through and said a few words, then the guy asked me for an International Driving Licence I said I didn’t have one and that my U.K. licence hadn’t ever been a problem before. He said I wouldn’t be able to hire a car with them without one and would need to speak to Auto Europe for a refund.

We were left high and dry with no car!

We then tried every other car hire company at Verona and none of them required an IDL.

We ended up hiring from Italy Car Rent who couldn’t be more helpful and I would thoroughly recommend.

The strangest turn of events is that upon my return from holiday I caught up with a friend who had coincidentally hired from Viaggiare at Verona a week after us and he wasn’t asked for an International Driving Licence! Why were we asked and he was not? Be warned

Do not use this hire company. We hired a car from them at Verona airport. We turned up early and ended up being charged for an early pick up despite only getting the car 45 mins earlier than pre booked.

Then nobody was at the office for drop off. We had taken a video on both drop off and arrival for damages.
I was told this was a brand new car and it hadn’t got any damage.
My video on pick up shows doors that had been damaged on the end edge near to the handles and a scratch on the back passenger door. Also crisps were on the back seat. Clearly the car hadn’t been checked and cleaned properly.

On arrival at home I have received a text to say a scratch has been found on the glass above the same door as the scratch I had found on an apparently immaculate car!

They want 150 euros for the damage which was already there and not noticed on one of their inspections.

The car company is running a scam as they are tempting you in on cheap prices through brokers and getting their money back by using the unseen damages, which I believe they know are not the customers fault and therefore fraudulent.

Unless you are prepared to spend two hours taking 1000s of pictures of every part of the car you are on a loser as soon as you drive out of the airport.

Please don’t hire from this company!!!

After a perfectly fine rental they then spammed me with 4 very confusing bills that list a "Fast Return" fee that was at no point mentioned by the staff member at drop off. They have also not replied to my email asking for an explanation. They have also not released my deposit over 10 days after drop off even though their were no issues with the car. So due to this service, I cannot recommned this company even though the car itself was fine.

Booked a rental car via DiscoverCars with Viaggiare Rent. The car was not ready on time, resulting in an approximate 1-hour wait.

Upon return, I was billed an exorbitant and unreasonable EUR 940 damage charge for a tiny windscreen chip. This fee vastly exceeds any realistic repair cost. The desk staff provided an internal invoice listing a €696.72 'damage charge' and a €73.78 'technical stop' (both plus 22% IVA). This document was generated internally by Viaggiare Rent, not an independent mechanic. They have provided zero evidence that the windscreen requires a full replacement rather than a simple repair, nor have they proven the car was grounded or that they suffered a loss of rental income.
Disappointed with these predatory billing practices.

I have booked a car for one day at the Verona airport, when I arrive, they tell me they don’t accept my credit card for the deposit because it was a digital bank, then I give them another credit card and they keep telling me they don’t accept it, even though it was from a traditional bank (Santander), and finally, the only option they have given to me was to buy the full insurance for the car, and note that I made the payment through the website with the digital bank’s card without any problem, so the problem was brought by the staff. Terrible experience, wouldn’t recommend at all

I rented cars from them many times, always had a great experience. There prices are also reasonable and customer service is also great. Definitely will come back again next time

Warning!!! Do not rent here if you need an automatic car. They DO NOT HONOUR reservations of automatic cars, plain and simple. I had a valid booking and arrived on time (20 December 2025). I was told that they only had manual cars available. I was left with no choice but to arrange a last-minute rental with a different company (Hertz).

My reservation with Viaggiare cost EUR 165 but I ended up paying EUR 650 instead, through no fault of my own. I have rented cars in Europe for several years and this is the first time a valid reservation has not been honoured. Viaggiare was happy to leave me stranded and offered no assistance whatsoever.

When I made a complaint, Viaggiare did not apologise or offer any compensation. My impression is that they simply do not care that I was forced to spend a lot of extra money to get out of a terrible situation that they put me in.

All they do is quote their T&Cs at you: “In the event of absolute unavailability to assign a vehicle, or in the event of the Customer's refusal to accept a vehicle other than the booked category, the Lessor's sole responsibility will be to refund the amount paid by the Customer for the rental of the vehicle up to that point.”

Terrible service. If you look at reviews on other platforms you will see their reputation. My flight was delayed by one hour. I waited for 20 minutes at their desk while they dealt with another customer. They said I was over an hour late and therefore a 'no show' so my booking was cancelled. They thought they had a stranded traveller at 10pm in Verona who they could rip off and told me that to re- book would cost €440 for the six day hire (my original booking was €70). Luckily my hotel was only five minutes away so I told them to *** themselves. I used Italy Car Rental instead who were great.

terrible customer service.
I was fined for scratches that were already present on the car as shown in the document that they send me by email when I collect the car.

Avoid – dishonest return process and inflated charges

Check-in was smooth and friendly. We arrived in the evening and were told to video the car before leaving, which we did.

The return process was completely unacceptable. No staff were outside, so we went inside. Two men then came out and carried out the most excessive inspection I have ever witnessed — crawling under the car with torches and scrutinising every inch, clearly looking for something to charge us for.

They eventually claimed a tiny scratch at the very top of the vehicle, consistent with a light brush from a branch and completely invisible on our return video in both daylight and night conditions. It was obvious they were determined to find an issue, particularly as we had not taken their full insurance cover.

We repeatedly asked to speak to a manager and were told the man dealing with us was the only person available. He then stated the second man present was from a different rental company, which is highly concerning during a damage inspection.

We were initially told the charge would be €250, which was then changed to €250 plus VAT, yet we were charged €350. VAT in Italy is 22%, which does not justify this amount. When questioned, no clear explanation was provided.

Another couple returning a vehicle at the same time reported similar issues and stated they would never use this company again.

This felt like a deliberate attempt to extract money at return. I would strongly advise avoiding this rental company in Verona.

I booked and paid for a rental car in advance with Viaggiare Rent trough EnjoyTravel.com. The confirmation voucher stated the following:
Start of rental: 5 December 2025, 12:00
End of rental: 10 December 2025, 12:00.

My flight was slightly delayed, so I arrived at 13:30. However, when I arrived at the Viaggiare Rent desk at Verona Airport, the representative informed me that my booking had been cancelled and that I needed to contact EnjoyTravel.com, the broker. The representative was not at all sympathetic with my case and just kept watching his mobile phone. I was stranded at the airport.

According to the company, the car had to be collected within 59 minutes of the start of the rental period; otherwise, it would be considered a 'no-show' and the rental would be cancelled without a refund.

I am wondering how this is possible. I had paid the full amount in advance for the car, so it should have been available on site, even though I was slightly late. I believe this has happened to many other customers, causing them to lose time and money, not to mention the negative consequences.

Car tyre exploded while driving which caused me to swerve and the back tyre hit the kerb. The tyre pressure was low and was on my way to find a petrol station to inflate them then the tyre blew out, no water for the windscreen and it wasn't clean. Me and my friend were clearly shook up. Viaggiare totally denied they were at fault as clearly they never checked the vehicle. They charged me for roadside recovery over €400 and then tried to charge another €400 for 2 tyres. Do yourself a favour stay away from this company absolute scammers.
While I paid for roadside recovery I never paid for the tyres as I had no money left. I offered to pay for tyres once I got my deposit back. That was back in October 2025, its now December 2025 and never seen a penny of my €685 deposit. Even after 2months of emails and phone calls. I'll never visit lake garda again.

The staff were as helpful as possible
The car was good. The pick up and drop off was easy.

Ordered a car via Autoeurope for collection at 1500 hours Verona airport.

The flight was delayed by 2.5 hours, and this was completely beyond my control due to bad weather and air traffic control restrictions.

Upon arrival I met the attendant who seemed disinterested from the outset. He was watching some kind of rap video on his phone.

I asked to pick my car up and he shrugged his shoulders stating that as I was an hour late, I was a 'No show' and the car hire had been cancelled. The attendant offered little more assistance but did confirm the car was still there, but he wouldn’t release it too me.

He advised that I could rebook with him directly at a cost of around £450, 3 times the original price I had paid.

Autoeurope were also little help (Separate review to follow), the customer service advisor was abrupt but eventually did agree the situation was a farce and on a personal level she agreed with me.

Another couple had the same problem and yet again the attendant was unhelpful and rude.

This is a clear scam, Autoeurope take the initial payment then the local company, happy that you arrive late grift you by charging extortionate late booking prices.

I am taking this issue up with my credit card provider as Autoeurope have offered little assistance following a formal complaint.

I hired a car from Hertz for around £450, even if Viaggiare offered me a car for £300 I would not have taken it based on the attitude and lack of respect provided by their staff member. I would avoid this firm at all costs and go with a worldwide brand. I have used Autoeurope on 14 occasions and never had an issue, but loyalty counts for nothing, they have also lost a customer.

Save your time with a generic response. The delay was beyond my control and your staff need a lesson on customer service.

The deposit has not been released despite carr received with no damage back and having proof of this from the rental company. We were told when we checked out the deposit will be back in our account same day. We sent various email chasers with no response.

Regardless of what you say, money were not in the account more than 1 week later, while the lady from reception advised we would receive communication & confirmation same day via email. This never happened, and you also did not respond to our emails.

Lovely car - clear explanations - previous damage clearly noted - no problems

I was very happy with this rental company, everything was transparent and dealt with fairly. I didn’t feel like they were going to screw me over like a couple of other bigger names have done in the past with for example an extra cleaning charge after a few weeks rental!

The check-in and checkout was super easy as well and quick

I truly appreciate your friendly and professional assistance throughout the process. Everything was smooth and well-organized, and I will gladly recommend your company to others.

Thank you once again, and I look forward to renting from you in the future.

The staff was amicable and quick to deliver the car. The picking up team also was wonderful. Great ...keep it up!!