Enjoy the product, I've had a subscription for years. Recently realised I've accumulated at lot of loyalty points but disappointed with the minimum spends to redeem them. I was looking forward to a... See more
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I have been using VidaGlow for 3 years now. Their customer service has gone completely down hill. They also no longer offer the bulk powder so each time you use it you have to throw away unnecessary p... See more
Company replied
I tried other, less expensive marine collagens because I can’t always afford Vida Glow, but all of them have paled in comparison. Most barely dissolve and they’re usually cheaper because they have les... See more
Company replied
Though the product is great, there are problems with their auto ship orders and their communication with those customers. It is a problem that has persisted in my case, even after drawing it to their... See more
Company replied
Company details
Written by the company
Vida Glow is designed for real, active people. Busy, messy living that doesn’t have time for superficial beauty or complicated regimes. We specialise in active beauty solutions and scientifically formulated ingestible supplements. Founded in 2014, Vida Glow’s success has been built on our hero Natural Marine Collagen range – a clinically proven peptide powder that stimulates collagen production. Our priority has always been to create powerful, effective and easy-to-adopt products. So your beauty routine works as hard as you do.
Contact info
Level 20 100 Miller St North, 2060, Sydney, Australia
- hello@vidaglow.com
- vidaglow.com
3.6
Average
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Loyalty Rewards
Enjoy the product, I've had a subscription for years.
Recently realised I've accumulated at lot of loyalty points but disappointed with the minimum spends to redeem them. I was looking forward to a 'free month' of subscription but having to spend £78 to do so feels unfair.
June 11, 2026
Unprompted review
Super good collagen!
Love this collagen brand - their liquids are yummy and I am genuinely seeing results on my overall skin health and hydration
May 26, 2026
Unprompted review
These products are an expensive con
These products are an expensive con, they just don’t work.
You can’t get hold of anyone to discuss or process a return. They don't provide any contact details ex. Email which seems to be unmanaged.
December 17, 2024
Unprompted review
This caused my Pulmonary Embolism
This caused my Pulmonary Embolism, thats right, a blood clot on my lung. I have no words, the only change in my life was taking these finished them and then boom in hospital with a clot on the lung.
October 16, 2024
Unprompted review
My go to for ingestible collagen
My go to for ingestible collagen. All flavours dissolve and mix well and have a pleasant taste. The flavourless is great in my morning coffee.
December 1, 2023
Unprompted review
Excellent product !
October 12, 2020
The product is great BUT
The product is great, but when I try and cancel there’s no answer from the company!
I keep getting charged and sent product that I do not want or need.
December 3, 2019
Unprompted review
Reply from VIDA GLOW
Hi Jamie, thank you for raising this with us. Our customers are of the utmost importance to us. We have looked into this for you and have a member of our customer service team has replied to you within 20mins of your request. If you would like to discuss this further please reach out to us at hello@vidaglow.com.
I didn't get the package
I didn't get the package, but you collected the money, and I've been trying to contact you and send the mail box, and nobody answered me.
November 5, 2019
Unprompted review
Reply from VIDA GLOW
Hi Enyun,
Thank you so much for the feedback.
We are continuously working on providing quality service to every one of our customers. However, we are very sorry for the inconvenienced caused here. Please be assured that our customer service team are working through the issue with the email address provided in your order.
If you have any further queries, please don't hesitate to contact us via hello@vidaglow.com.
poor customer service
You sent the wrong product and customer service refused to send out the correct one and then stopped responding at all. Very disappointed in this company
October 28, 2019
Unprompted review
Reply from VIDA GLOW
Hi Lee,
We're so sorry you have experienced this. Please be advised that a member of our team is working to resolve this for you immediately.
I'ved tried other collagen products in…
I'ved tried other collagen products in between but vida glow products I have tried are the best
October 4, 2019
Unprompted review
Reply from VIDA GLOW
Wonderful to hear!
Continue enjoying your Vida Glow! x
Fast, Easy, Straightforward, and Trustworthy
Received confirmation and tracking in a timely manner, the product was delivered before estimated arrival.
August 16, 2019
Unprompted review
Reply from VIDA GLOW
Wonderful news! Enjoy your Vida Glow! x
Glowing for Vidaglow
I have been using Vidaglow for over a year now. I I originally started using Vidaglow to help with my knees as I was training for a half marathon. I was able to complete the half marathon without the aid of a knee brace. In addition, my hair, nails and skin are absolutely glowing. I look at least 10 ears younger than I actually am. Which is all fantastic. However, it was with great surprise after my most recent dental visit that the Dentist told me how great my teeth and gums were looking. I believe that was also a benefit from my daily Vidaglow routine.
May 23, 2019
Unprompted review
Reply from VIDA GLOW
Hi Shannon,
Wow, what a wonderful review from you. This is such a lovely story to hear. I am so happy that you are experiencing the amazing benefits of our products as I LOVE that you accomplished your marathon without a brace.
I hope you continue using our wonderful products and seeing more benefits from it.
Suze xx
This is so easy to take and an…
This is so easy to take and an important addition to my supplements. Great product and company!
Thank you!
Bonnie Black
May 18, 2019
Unprompted review
Reply from VIDA GLOW
Hi Bonnie,
Thanks so much for your lovely review!
Suze x
Amazing Product! Must try ~
I really enjoy this collagen supplement. I've noticed a significant improvement in my skin, hair and nails. Also -- the I have the unflavored version and barely notice it in my morning coffee. 5 stars for Vida Glow <3
April 19, 2019
Unprompted review
Reply from VIDA GLOW
Hi Amber,
Thanks so much for getting in contact with us. and we are thrilled to hear that you are loving our Vida Glow!
Suze
I tried other
I tried other, less expensive marine collagens because I can’t always afford Vida Glow, but all of them have paled in comparison. Most barely dissolve and they’re usually cheaper because they have less product. No cream or treatment has done for my skin what Vida Glow has and I will continue to keep using it.
April 19, 2019
Unprompted review
Reply from VIDA GLOW
Hi Helen,
Thanks so much for getting in contact with us and what a wonderful review! We are thrilled to hear that Vida Glow has been taking such good care of your skin and that you have noticed the difference. As you know our Vida Glow Marine Collagen works deep in the dermis layer of the skin which is why we believe in beauty from the 'inside out'.
Wishing you a lovely day.
Suzannah x
The best of the best!!!
The best of the best helps my hair skin and nails so much! i really notice the difference !
February 27, 2019
Unprompted review
Reply from VIDA GLOW
Hi Samantha!
So great to hear you've been enjoying our products and that you've noticed a difference.
Naomi x
This protein powder is so yummy
This protein powder is so yummy. I just love how great it tastes with only water. I will definitely repurchase and try other products.
January 17, 2019
Unprompted review
Reply from VIDA GLOW
Hi Yesenia,
Thanks so much for your lovely feedback! It's so great to hear that you enjoy the taste of our protein with water only. We specifically designed it so it will still taste great in water, so it's great to hear you enjoy it!
Thanks so much for all of your support!
Kind regards,
Samantha xx
Amazing products
Amazing products, amazing customer service and just plain amazing overall
January 9, 2019
Unprompted review
Reply from VIDA GLOW
Hi Brittany,
You are too kind! Thank you so much for such a lovely review!
I'm so happy that you are loving our products! If you ever have any questions or need help with anything please just reach out! :D
Samantha xx
Reply from VIDA GLOW
Hi Joffe,
Thank you so much! It's so great to hear that you are enjoying your Vida Glow. Thank you for a lovely review and thank you for your feedback!
Kind regards,
Samantha
I really enjoy the original marine…
I really enjoy the original marine collagen, and the beauty mind and beauty sleep beauty powders.
December 9, 2018
Unprompted review
Reply from VIDA GLOW
Hi Elizabeth,
It's wonderful to hear you are enjoying our marine collagen, plus Beauty Mind and Beauty Sleep! I hope Beauty Sleep is giving you a deep, restful sleep and helping you to feel refreshed and energised in the morning!
Thanks for your support!
Kindest regards,
Samantha
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