I like the general quality of product (bookshelf from solid pine wood), nice and fast delivery. Although in construction process it seemed a bit shaky, the shelf turned out to be good and stable. I h... See more
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Horrible quality product. Edit: After communicating with customer service I received partial refund, because I did not want to send item back (too much hassle). In over all, customer service was goo... See more
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The box was completly rotten and all the fungus from the roten box got on the sup board! Its dirty looks like the blue silicon is coming off the white in some places paddle is scratched and there are... See more
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The ordered item did not match the description, and its quality was very low in relation to its price. The ordered dog house was not made of engineered wood but rather regular particle board, which... See more
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Company details
Written by the company
vidaXL ir starptautisks tiešsaistes mazumtirgotājs, pie kura varat atrast visu, kas nepieciešams jūsu mājai, dārzam, garāžai un dari-pats projektiem. Mūsu koncepta pamatā ir plaša produktu klāsta piedāvājums, kas ļauj cilvēkiem “dzīvot labāk, tērējot mazāk”. Izmantojot vienkāršus izmaksu samazināšanas risinājumus, kas negatīvi neietekmē produktu kvalitāti, mēs spējam padarīt mūsu produktus pieejamus pēc iespējas lielākam cilvēku skaitam. Visi procesi - no produktu izstrādes un iegādes, mārketings un pārdošana, loģistika un klientu apkalpošana - ir mūsu rokās. Tādā veidā mēs pilnībā kontrolējam savu produktu funkcionalitāti, kvalitāti un izmaksas.
Contact info
Netherlands
- vidaxl.lv
3.6
Average
308 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Shopping in this store is a nightmare
Shopping in this store is always an adventure, starting with the fact that, if the buyer is a company, then you have to expect that the VAT of the seller's country is included in the invoice, even if the seller is informed about it. The seller promises to solve it after receiving the order. But this means that the buyer has to take his time to claim this tax. And, most importantly, it is possible to communicate in Latvian on the store's website, but the answers are given "robot", i.e. in a mechanical translation made with google translate, where it is sometimes not clear whether the reader has understood the question and, accordingly, what the answer is. The VAT tax of the previous purchase was returned within 2 months. We are waiting for the return of the VAT tax of the last purchase, every week we receive the e-mail full of concern from "Robot" that the situation is being solved.
May 18, 2023
Unprompted review
Reply from vidaXL
Dear Kristīne Ķikute Krievkalne SIA,
Please accept our apologies for the inconvenience caused.
We're sorry you've been disappointed with invoicing.
We have contacted you directly at your email address.
We are looking forward to hearing back from you.
We wish you a wonderful day!
Tzveta vidaXL
Does not refund VAT
The purchase was made to a company that is a VAT payer. We still haven't received back the VAT we paid. We have written several times.
November 7, 2022
Reply from vidaXL
Dear Ilga Kalēja,
We apologize for the situation and inconvenience.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
All is great
All is great! Shipping was fast! Product is as expected. Shopping expirince was admirable and easy to navigate.
October 4, 2022
Fast delivery and quality product
Thank you for the fast delivery and quality product!
September 6, 2022
Low quality furniture was dirty and had…
Low quality furniture was dirty and had a hole in it. Had to spend time to wait for it to receive and than send it back.
September 1, 2022
Unprompted review
Reply from vidaXL
Dear Matīss Kovaļenko,
We apologize for the situation and inconvenience.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Fishing waders
1st time the boots that I ordered were the wrong size. Sent them back immediately. Contacting with them was high effort, after 2 months I finally received back money, although I was asking to just change them to the right size.
Ordered again the same boots a week later, but they are in bad quality, do not recommend (fishing waders) - teared a week later.
September 1, 2022
Reply from vidaXL
Dear Elīna Ellere,
We apologize for the situation and inconvenience.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
No refunds
I made an order from Ukraine
On February 10, 2022, I paid for order #0380000004310.
But the order was not sent.
On May 23, 2022, I contacted your customer support for the first time for a refund for the order. But I did not receive a refund.
I also contacted additional support:
May 31, 2022
June 6, 2022
June 17, 2022
The funds to my account have not been returned.
Unfortunately, your service makes me upset and contact the regulatory authorities of your country
August 15, 2022
Unprompted review
Reply from vidaXL
Dear Александр,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Dear Lūcija Sičevska,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Very good service, poor product
May 31, 2022
Bad quality
I didn't get what I expected. Uncomfortable for the dog. The bed slides very hard on the floor, so the dog can not get up on it :(
May 9, 2022
Reply from vidaXL
Dear Ilze,
Thank you for taking the time to write. I'm sorry to hear that the product you purchased was not as expected, but I appreciate you bringing this to our attention.
We are looking into this issue and hope to resolve it promptly and accurately. I have just sent you a email regarding this issue, please check your inbox/spambox.
Kind regards,
vidaXL
Very fast delivery
February 21, 2022
Very bad materials
Very bad materials. Metall elements broken after 1 hour not hard working.
Made only for vizual , not for working.
January 31, 2022
Reply from vidaXL
Dear Artur
Thank you for your feedback.
We will contact you as soon as possible to find a solution to the problem that has arisen.
Have a nice day
Nice experience with vidaXL
Nice experience with vidaXL, not first time. Fast processing and delivery.
January 12, 2022
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