Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... See more
Company replied
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WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... See more
Company replied
Sorry, i'm buying stuff online & i forgot details from VIDAXL but i'm satisfied with your offer & prices & service 😊 maybe i miss discounts for costumers; i probably bought 7-10 items in 3 years.. yo... See more
All the parts were delivered,yet I had to make one phone call regarding the information of the second package. No traceability was availible so a very kind employee helped me. Regarding th... See more
Company replied
Company details
Written by the company
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contact info
Netherlands
- vidaxl.si
2.9
Average
893 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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People also looked at
Bad quality of product different like…
Bad quality of product different like on pictures.
March 23, 2025
Unprompted review
Reply from vidaXL
Dear Matej,
Thank you very much for your review.
We are sorry if the product did not fulfill your expectations entirely and we will certainly check.
I have sent you a private message, asking for order number and your contact information, so that we can establish communication first.
Thank you in advance for your reply.
Sincerely,
Mirela/vidaXL
******
Spoštovani Matej,
Najlepša hvala za vašo oceno.
Žal nam je, če izdelek ni v celoti izpolnil vaših pričakovanj, in zagotovo bomo preverili.
Poslal/a sem vam zasebno sporočilo in vas prosil/a za številko naročila in vaše kontaktne podatke, da lahko najprej vzpostavimo komunikacijo.
Vnaprej se vam zahvaljujem za vaš odgovor.
Lep pozdrav,
Mirela/vidaXL
It is without bottom
March 12, 2025
Unprompted review
Bad furniture
I have never seen, let alone bought, such bad furniture.
February 8, 2025
Unprompted review
Reply from vidaXL
Dear Andrej Godec,
Thank you for sharing your opinion with us.
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
This product have wrong description.
This product have wrong description.
On internet is writen humidity ,in machine documents nowhere is writen that machine work for room humiditer.
i wont to buy machine to increase room humitity
and machine work like room coller , even what i noticed no wother has ben used , i have doubt if they even work like cooler.
I was 3 time ill in this period ,and i not managed to work to return machine
January 2, 2025
Unprompted review
Reply from vidaXL
Dear customer!
Thank you for taking the time to post this review and for bringing this to our attention.
I'm sorry to hear that you experienced problems with the description of the product you purchased, and I assure you that we are open to providing you with the best solution to address the issue you reported. Please check the email address you used in your order, as we have contacted you to resolve any issues you may have experienced.
I appreciate your understanding and patience!
Have a great day!
Tzveta
vidaXL
About rebelution album and summer…
About rebelution album and summer breeze and vindication
January 20, 2024
Unprompted review
Reply from vidaXL
Hello Tina Velkavrh,
Thank you for your review!
We are sorry for the situation.
We have contacted you on your email to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Product is presented understandable.
Product presentation was good. Measurements stated cleary an with sense, accurate photos even according to option selections. Translation to Slovenian was bad, but somewhat understandable.
January 19, 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
XXXL happy with VidaXL.
All my experiences have been good, better than the average of all the sites I buy from. Fast, dependable, they answer questions and provide sensible answers to any issues. Matjaž Šinkovec
December 10, 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We appreciate your kind words and are glad that we were able to meet your expectations. Your satisfaction is very important to us and it is our goal to always provide you with first-class service.
We hope to welcome you again in the future and are happy to assist you at any time.
Kind regards,
Jeana – vidaXL
Reply from vidaXL
Hi Alenka,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address you used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
The package took 20 in stead of 3 days.
The package that was supposed to be delivered in 3 days, took longer than a packaga i ordererd from china. DO NOT TRUST THE DELIVERY TIMES.
November 15, 2024
Unprompted review
Reply from vidaXL
Hi Matic Stojkovič,
Thank you for posting your review!
We are sorry that the product did not arrive on time.
Please check the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Great company with a lot of affordable…
Great company with a lot of affordable wood products.
September 11, 2024
Unprompted review
Reply from vidaXL
Dear maja maja,
Thank you for taking the time to leave feedback about your experience!
Your praise means the world to us. We are glad to hear that we are on the right track.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Jeana - vidaXL
If you are selling products (in my case…
If you are selling products (in my case furinture) that is obviously 2nd or 3rd class quality then you should mention that in description.
Almost same quality came after 1st complaint. Then i gave up.
Less and learn... So in the future i will avoid ordering from your site.
September 12, 2024
Unprompted review
Reply from vidaXL
Hello Dani,
Thank you for giving us the opportunity to contact you.
We are at your disposal, if you decide that one of our options is suitable for you, please contact us again.
Have a nice day!
Tzveta
vidaXL
The article was not as described
The article was not as described, it is nit strong and not good quality. Instructions we’re really bad.
August 25, 2024
Unprompted review
Reply from vidaXL
Dear Taja Strmčnik,
I appreciate all your patience and cooperation in this matter, it has been a pleasure to assist you and help you solve the problem.
We hope to continue a good collaboration!
I remain at your disposal for any questions that may arise in the future.
I wish you a nice day!
Tzveta
vidaXL
Recommendable shop
Fast delivery. Product as described! Can recommend the shop.
August 29, 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
vidaXL Vrtna lopa za orodje mocha 83x57x140 cm trdna borovina
The producti purchased for garden (small wooden garden shed) is of so pore quality (thin as paper, wooden parts are not straight/flat so screws do not fit, doors do not remain closed despite the lach -I will never buy anything more from VIDAXL brand.
It is a waste of money!
February 7, 2024
Unprompted review
Reply from vidaXL
Hello MIRJAM PICMAN,
Thank you for sharing your opinion with us.
We're sorry you encountered a problem with our product.
vidaXL takes responsibility for such cases and strives to resolve them as quickly as possible.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Best service in the world!
August 30, 2024
Unprompted review
Reply from vidaXL
Dear Markovic Nikola,
Thank you for taking the time to leave feedback about your experience!
Your praise means the world to us. We are glad to hear that we are on the right track.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Louise - vidaXL
Reply from vidaXL
Dear Barbara Povse,
We hope we were able to assist you.
We also want to remind you that when you need help in a situation where you encounter our products, our team is at your disposal.
Thank you for your understanding and have a nice day!
Tzveta,
vidaXL
I like comunucation and your workers…
I like comunucation and your workers are very getile
What i dont like it is that i should get money back for my complain one chair
July 1, 2024
Unprompted review
Reply from vidaXL
Spoštovana Kasia Kacprowicz,
Hvala za objavo ocene!
Žal nam je, da ste imeli zamudo pri vračilu.
Preverite e-poštni naslov, ki ste ga uporabili pri naročilu, saj smo stopili v stik z vami, da bi odpravili morebitne nevšečnosti, ki ste jih morda doživeli.
Cenim vaše razumevanje in potrpežljivost!
Želim vam lep dan!
Tzveta vidaXL
Parts was missing and they replace all…
Parts was missing and they replace all produkt with no problem. Also no problem with shipping to them and back
July 9, 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
everithing run smoothly
May 22, 2024
Unprompted review
Reply from vidaXL
Dear andrej staric ,
Thank you so much for taking the time to leave us this amazing review.
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
All perfrect...artucle and…
All perfrect...artucle and delivery...top price
June 1, 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,
Jeana-vidaXL
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